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In this, the latest edition of the Field Service Podcast, Kris Oldland, Field Service News, Editor-in-Chief, is joined by Kevin Starr of ABB oil and Gas as they talk about the huge impact of automation within field service delivery.

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Kris Oldland, Editor-in-Chief, Field Service News talks to nick Frank, Founding Partner, Si2 Partners, about some of the key findings of a recent research project recently undertaken by the two companies that explored emerging trends in the recruitment and development of both field service engineers as well as service managers across a wide range of industry verticals.

Find more from Nick Frank @ Si2Partners

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In this episode of The Field Service Podcast, Field Service News Editor-in-Chief talks to Kevin McNally, Sales Director for Asolvi about how technologies such as Cloud, Mobile, Artificial Intelligence and IoT have enabled smaller companies to not only meet the service standards of their larger peers but in some instances exceed those standards...

Did You Know? You can now subscribe to The Field Service Podcast on iTunes! Check it out here and subscribe to get the podcast straight to your phone, desktop or tablet as soon as they are released! 

Want to know more? Field Service News have published a white paper sponsored by Asolvi that explores this topic in further detail. This white paper is available exclusively for fieldservicenews.com subscribers.

If you are not yet a subscriber and are a field service professional you can apply for a complimentary subscription below (after reading our T&Cs here first) and we will send you a copy of the white paper as soon as we receive your application.

Click here to apply for your complimentary industry subscription to fieldservicenews.com and access the white paper now!

Note: Please do take the time to our T&Cs (available in plain English at fieldservicenews.com/subscribe) and note that this content is sponsored by Asolvi)
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Kris Oldland, Editor-in-Chief, Field Service News talks to Prof. Tim Baines about the recent Spring Servitization Conference hosted by The Advanced Services Group and how the conversation around servitization is continuing to evolve as academia and industry come together to drive advanced services forwards...

NEVER MISS AN EPISODE! You can now subscribe to the Field Service Podcast via iTunes here

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Kris Oldland, Editor-in-Chief, Field Service News talks to New York Times and Wall St Journal bestseller, international speaker and all-around customer service guru Shep Hyken about six important steps companies must embrace if they are to deliver service excellence...

NEVER MISS AN EPISODE! You can now subscribe to the Field Service Podcast via iTunes here

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Welcome to the relaunched and revamped Field Service Podcast hosted by Field Service News Editor-in-Chief, Kris Oldland.

In this episode, Kris is speaking to Kevin McNally, Sales Director for Asolvi about the importance of building a request for proposal when they are searching for a new field service management solution as well as sharing his insight into some of the key considerations that an organisation should have in mind when approaching building the actual RFP document.

Did You Know? You can now subscribe to The Field Service Podcast on iTunes! Check it out here and subscribe to get the podcast straight to your phone each week! 

Want to know more? Kevin and Kris have co-authored a white paper that expands on this topic which is available exclusively for Field Service News subscribers.

If you are not yet a subscriber and are a field service professional you can apply for a complimentary subscription below (after reading our T&Cs here first) and we will send you a copy of the white paper as soon as we receive your application.

 Click Here to apply for your subscription now!

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In this the latest edition of the Field Service podcast Kris Oldland, Editor-in-Chief of Field Service News talks to Jonathan Massoud, Divisional Director with WBR - the conference producers that deliver some of the world's leading field service conferences including Field Service USA, Field Service Fall, Field Service Medical, Field Service Medical Europe and the forthcoming Field Service Europe.

In this podcast recorded live at Field Service Fall in Fort Lauderdale last month we discuss how field service companies are begining to embrace new technology such as IoT and Augmented Reality.

Enjoyed the sample of this podcast? Download the full podcast here

Want to know more about IoT and Servitization - join Field Service News and ServiceMax for a webinar revealing exclusive findings from our latest research into the topic - click here for more information and registration details

Join Kris Oldland, Jonathan Massoud and over 150 senior field service practitioners at Field Service Europe in Amsterdam on the 28th November - Field Service News readers can access a 25% discount (up to €700 discount!) with the code FSE16FSN! Click here to register now 

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In this the latest edition of the Field Service podcast Kris Oldland, Editor-in-Chief of Field Service News talks to Nick Frank and Dag Gronevik of specialist service management consultancy Si2 Partners about the importance of understanding the KPIs you set and how they can be used as a tool to not only monitor performance within your field service team but also to improve it.

You can listen to a brief sample of the podcast above and if you would like to listen to the full podcast then you can download the full 45 minute conversation by clicking the link below:

Download the full podcast here

Related articles discussed in the podcast: 

Driving success in service operations through leading indicators

Monetizing digitisation: start with the customer experience and work back

What impact will the IoT have on field service operations?

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Welcome to the latest edition of the Field Service Podcast.

This month we change the format slightly as we bring you a selection of the conversation highlights from a discussion group held with CLickSoftware that featured a number of senior field service executive leaders discussing the importance of Cloud computing as a platform for field service management solutions.

Click here to download the full version of this podcast

Click here to download a PDF briefing report from the roundtable discussion

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