In this the latest edition of the Field Service podcast Kris Oldland, Editor-in-Chief of Field Service News talks to Nick Frank and Dag Gronevik of specialist service management consultancy Si2 Partners about the importance of understanding the KPIs you set and how they can be used as a tool to not only monitor performance within your field service team but also to improve it.

You can listen to a brief sample of the podcast above and if you would like to listen to the full podcast then you can download the full 45 minute conversation by clicking the link below:

Download the full podcast here

Related articles discussed in the podcast: 

Driving success in service operations through leading indicators

Monetizing digitisation: start with the customer experience and work back

What impact will the IoT have on field service operations?

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