ARCHIVE FOR THE ‘mobile’ CATEGORY

In this episode of The Field Service Podcast, Field Service News Editor-in-Chief talks to Kevin McNally, Sales Director for Asolvi about how technologies such as Cloud, Mobile, Artificial Intelligence and IoT have enabled smaller companies to not only meet the service standards of their larger peers but in some instances exceed those standards...

Did You Know? You can now subscribe to The Field Service Podcast on iTunes! Check it out here and subscribe to get the podcast straight to your phone, desktop or tablet as soon as they are released! 

Want to know more? Field Service News have published a white paper sponsored by Asolvi that explores this topic in further detail. This white paper is available exclusively for fieldservicenews.com subscribers.

If you are not yet a subscriber and are a field service professional you can apply for a complimentary subscription below (after reading our T&Cs here first) and we will send you a copy of the white paper as soon as we receive your application.

Click here to apply for your complimentary industry subscription to fieldservicenews.com and access the white paper now!

Note: Please do take the time to our T&Cs (available in plain English at fieldservicenews.com/subscribe) and note that this content is sponsored by Asolvi)
be social and share

Kevin McNally, Sales Director, Asolvi takes a look at how technologies such as Cloud and IoT are levelling the playing field and giving small and medium-sized businesses the opportunity to deliver service standards that meet and exceed those of the traditionally dominant enterprise-sized organisations...

Want to know more? The bad news is the full white paper is only available exclusively for fieldservicenews.com subscribers.

The good news is that if you are a field service practitioner then you may well qualify for a complimentary industry practitioner.

The even better news is we will send you a copy of this white paper when you apply as a welcome!

Click here to apply for your complimentary industry subscription to fieldservicenews.com and access the white paper now!

Note: Please do take the time to our T&Cs (available in plain English at fieldservicenews.com/subscribe) and note that this content is sponsored by Asolvi

One thing is certain in today’s field service sector, that never before has service delivery been so empowered by the technology that now underpins field service management.

Cloud is, of course, one such technology and the introduction of the Software as a Service (SaaS) model that it gave life to has undoubtedly changed the way that smaller field service organisations can operate.

Cloud has given them access to SaaS-based Field Service Management (FSM) solutions that in the previous CAPEX world of the late twentieth and an early twenty-first century would have been simply too cost-prohibitive for them to access.

IoT, has the potential to go even further and not just enhance the way field service operations are undertaken, as Cloud and Mobile have done, but entirely revolutionise the fundamental ways in which we approach field service delivery.This is one very clear example of how technology has very much levelled the playing field for smaller field service companies.

Another key technology, IoT, has the potential to go even further and not just enhance the way field service operations are undertaken, as Cloud and Mobile have done, but entirely revolutionise the fundamental ways in which we approach field service delivery.

The long-standing break-fix methodology, which has been at the core of field service operations by necessity since the inception of field service itself, can be circumvented and replaced by proactive preventative maintenance.

In a world of IoT, the service provider is no longer dependent upon the customer to report a fault, the asset itself can identify that it needs maintenance and the service call can be arranged in advance of the failure.

IoT absolutely offers the keys to a far better future for field service - for both service provider and customer alike, but for smaller to medium-sized companies are we entering once again into an era of cost-prohibitive technology?

Has the playing field so neatly levelled off by the introduction of the Cloud, once again become skewed in favour of the enterprise-sized organisations?

The importance of Cloud:

As I alluded to in the introduction there is no denying that the emergence of Cloud computing has been a core driver in the ability for smaller field service companies to be able to compete with their larger competitors.

This development is mostly the result of the introduction of SaaS-based subscription-style licensing which makes access to such systems possible.

It seems like a long, long time ago that Tesseract, an Asolvi product became the first company in the world to offer their full FSM solution in the Cloud and on a SaaS model. Indeed, today almost all FSM providers now offer their solution in such a manner.

Many aspects of introducing an FSM solution can become more challenging the larger an organisation isThis means that the smaller companies can have access to tools like scheduling, stock and parts management and mobile work management applications for their field-based staff to access via a mobile device.

Yet, they also have the advantage of being more agile, more streamlined and less weighed down by legacy systems and processes that their larger peers undoubtedly face.

In fact, many aspects of introducing an FSM solution can become more challenging the larger an organisation is. For example, optimised scheduling engines need to be ‘taught’ the rules under which they are to operate – the larger the workforce and the more diverse the skill-sets within that workforce, the more ‘lessons’ that need to be fed into the scheduling system for it to operate as intended.

In terms of FSM solutions, the shift to the Cloud has absolutely changed the competitive dynamics within various industries in favour of those smaller companies who are savvy enough to embrace cloud-based FSM and unencumbered by challenges such as the above which larger companies may face.

Can IoT work for SMBs?

Earlier, I outlined the potential seismic disruption that IoT is set to have on field service delivery as a whole.

Yet, when we hear about those companies that are harnessing the power of IoT, invariably we often tend to look at examples of companies who all tend to sit within the largest bracket of organisations.

Rolls Royce, GE, Sony et al have often dominated the headlines in terms of the successful application of IoT platforms that have radically changed their approach to field service. So one could be forgiven for thinking that IoT is perhaps something only the largest organisations are capable of implementing – but is this necessarily the case?

The reality is that there are a growing number of SMB-sized field service organisation who have embraced IoT to become a truly disruptive force within their respective sectors.The reality is that there are a growing number of SMB-sized field service organisation who have embraced IoT to become a truly disruptive force within their respective sectors.

Take for example regional German IT and document management services provider IBS Bürosysteme (IBS).

By utilising a machine-to-machine solution called Evatic Consumable and Meter Management (ECMM) they have been able to boost productivity, dramatically eliminate washed toner and streamline their processing. They have done this by integrating ECMM with their fleet management solution and directly processing data from all of the printers within their fleet, generating consumable replacements and subsequent invoices automatically.

This provides a clear win-win scenario in that their customers’ are receiving an improved service and massively reduced downtime, whilst IBS are able to improve their own efficiencies both within the field service and consumables areas of their business.

However, for those companies that embrace IoT, the rewards can be even greater than mere efficiency and cost savings.

As an example of a smaller company truly utilising the power of IoT let’s take the example of Espresso Service – a third party service provider operating within the coffee sector.

They have taken an active approach to utilising IoT data from across the fleet of coffee machines that they service and in doing so have not only been able to improve their own service delivery but have subsequently been able to develop additional advanced services based on their ability to translate the data from the assets they serve into truly meaningful insights that help their customers better understand how the assets are being utilised.

This allows them to tailor their own marketing and business strategies to be closer in line to how their own customers wish to be served.

It is in examples such as this where we see the true impact that IoT can and will have on industries of all sorts.

IoT naturally paves the path towards preventative maintenance, thereby simultaneously reducing the cost of each truck roll whilst improving customer satisfactionFor whilst as we’ve discussed IoT naturally paves the path towards preventative maintenance, thereby simultaneously reducing the cost of each truck roll whilst improving customer satisfaction, it is within the data generated by connected assets that we will find the most valuable new revenue streams.

As seen with Espresso Service, being able to offer customers advanced services that are based around the insight from data collected within their assets, can open up potential new revenue streams while firmly embedding an organisation within their customer’s business ecosystem.

Yet, while the data is the tool that underpins such advanced services, it is an organisation’s ability to think beyond the bounds of the currently accepted status quo of what good service within their sector is, and to seek what the new normal should be and bring that forward to their client base, that is the critical genetic component of almost all disruptive companies.

This is certainly not a trait that belongs exclusively to enterprise companies.

Indeed, a strong argument could be made that it is the entrepreneurial environment that exists within many smaller organisations that can allow such ideas and concepts to be nurtured and ultimately flourish.

Another factor for consideration here is also that examples such as that of Espresso Service are largely reflective of an organisations ability to truly understand the market they serve and their customers needs within that market.

In today’s world where service has become a core differentiator, this can allow the SMBs to flourish should they embrace the current technology available to them.Again, here we see an advantage that many smaller companies may have over their larger peers in that the relationships they often have with their client base are that much more intimate – giving them perhaps better opportunity to really get under the skin of what their customers’ most challenging issues are and making them better placed to develop strategies and solutions that can solve the issues at hand.

The rapid development of technology we are seeing today means that smaller organisations are now able to access technology that can push their service standards on par and above those of the larger, traditionally dominant companies within their competitive sphere.

In today’s world where service has become a core differentiator, this can allow the SMBs to flourish should they embrace the current technology available to them.

Want to know more? The bad news is the full white paper is only available exclusively for fieldservicenews.com subscribers.

The good news is that if you are a field service practitioner then you may well qualify for a complimentary industry practitioner.

The even better news is we will send you a copy of this white paper when you apply as a welcome!

Click here to apply for your complimentary industry subscription to fieldservicenews.com and access the white paper now!

Note: Please do take the time to our T&Cs (available in plain English at fieldservicenews.com/subscribe) and note that this content is sponsored by Asolvi

Be social and share 

Manuel Grenacher, CEO, Coresystems discusses the big three technologies that are driving field service productivity to ever greater heights...

More than 85 percent of field service professionals say that the strategic use of technology is a key driver of overall productivity.

Moreover, within the next two years, 70 percent of organizations will reference customer satisfaction as a primary benefit obtained from implementing modern field service management technology, according to Gartner.

Unfortunately, many organizations are resisting from updating systems due to a need to accommodate legacy systems, and are therefore missing out on the increased workforce efficiency and productivity that updated systems deliver.

[quote float="left"]Unfortunately, many organizations are resisting from updating systems due to a need to accommodate legacy systems[/quote]Recent technological progressions have made a significant impact on many industries - and field service is no exception. Keep in mind, it’s often quite difficult for businesses to ‘bolt on’ additional technology to legacy systems, and many these should be considering new projects aimed at reducing cost and improving agility. So, what is there to gain?

Big Data and Data Analytics

Big data and analytics functionalities present a digestible, clear view of relevant data, which allow staff to make real-time decisions.

Each step is visible and transparent, and companies can start offering customers more proactive service, such as more finely tuned maintenance schedule alerts or alerts on peripherals that need replacement, consistently.

Cloud and Connectivity

Many field service applications are anchored in the cloud, and this pay-on-demand nature allows businesses to reduce spend on software and hardware costs. The cloud provides an accessible, shared environment where, for example, call centre staff can access records pulled from phone, email, IM and social media – leading to quicker and improved customer service.

Technicians can also stream video, capture photos, surf the internet and communicate with connected networks and wearable technologies.

Mobility

Mobility has an impressive impact on field service workers’ productivity and efficiency. Field service workers can access real-time data and information about customer issues, machine conditions and operating environments.

What’s more, field service organizations that implement mobility solutions improve their first-time fix rates, SLA compliance levels, cash flow and field engineer utilization levels.

[quote float="right"]Companies that still use paper-based systems often have difficulty efficiently scheduling resources and tracking employee performance. [/quote]Companies that still use paper-based systems often have difficulty efficiently scheduling resources and tracking employee performance.

It also slows down invoicing, and even affects the company culture. While upgrading can be costly, legacy systems tend to be more expensive to maintain on almost every level. Software licensing models have changed, as have the nature of service agreements, and the cloud offers a cost-effective means to have an entire IT setup without the need for huge premises.

Employees who can perform their jobs without the administrative or operational baggage are happier and more efficient.

This is a positive result for companies as it translates into a proactive state-of-mind (employees critically thinking about what more can they do), rather than a reactive one (how can it be done).

The above summaries illustrate why enterprises should switch to current FSM solutions, rather than remaining with their legacy systems. We look forward to seeing (and experiencing) the results of these and future technological innovations in the service industry.

[hr]

Be social and share

Manuel Grenacher, CEO, Coresystems discusses the big three technologies that are driving field service productivity to ever greater heights...

More than 85 percent of field service professionals say that the strategic use of technology is a key driver of overall productivity.

Moreover, within the next two years, 70 percent of organizations will reference customer satisfaction as a primary benefit obtained from implementing modern field service management technology, according to Gartner.

Unfortunately, many organizations are resisting from updating systems due to a need to accommodate legacy systems, and are therefore missing out on the increased workforce efficiency and productivity that updated systems deliver.

Unfortunately, many organizations are resisting from updating systems due to a need to accommodate legacy systemsRecent technological progressions have made a significant impact on many industries - and field service is no exception. Keep in mind, it’s often quite difficult for businesses to ‘bolt on’ additional technology to legacy systems, and many these should be considering new projects aimed at reducing cost and improving agility. So, what is there to gain?

Big Data and Data Analytics

Big data and analytics functionalities present a digestible, clear view of relevant data, which allow staff to make real-time decisions.

Each step is visible and transparent, and companies can start offering customers more proactive service, such as more finely tuned maintenance schedule alerts or alerts on peripherals that need replacement, consistently.

Cloud and Connectivity

Many field service applications are anchored in the cloud, and this pay-on-demand nature allows businesses to reduce spend on software and hardware costs. The cloud provides an accessible, shared environment where, for example, call centre staff can access records pulled from phone, email, IM and social media – leading to quicker and improved customer service.

Technicians can also stream video, capture photos, surf the internet and communicate with connected networks and wearable technologies.

Mobility

Mobility has an impressive impact on field service workers’ productivity and efficiency. Field service workers can access real-time data and information about customer issues, machine conditions and operating environments.

What’s more, field service organizations that implement mobility solutions improve their first-time fix rates, SLA compliance levels, cash flow and field engineer utilization levels.

Companies that still use paper-based systems often have difficulty efficiently scheduling resources and tracking employee performance. Companies that still use paper-based systems often have difficulty efficiently scheduling resources and tracking employee performance.

It also slows down invoicing, and even affects the company culture. While upgrading can be costly, legacy systems tend to be more expensive to maintain on almost every level. Software licensing models have changed, as have the nature of service agreements, and the cloud offers a cost-effective means to have an entire IT setup without the need for huge premises.

Employees who can perform their jobs without the administrative or operational baggage are happier and more efficient.

This is a positive result for companies as it translates into a proactive state-of-mind (employees critically thinking about what more can they do), rather than a reactive one (how can it be done).

The above summaries illustrate why enterprises should switch to current FSM solutions, rather than remaining with their legacy systems. We look forward to seeing (and experiencing) the results of these and future technological innovations in the service industry.

Be social and share

Samir Gulati, Chief Marketing Officer with ServicePower joins the exclusive ranks of Field Service News associate columnists and in his first article explains why in a world of increasing customer demands field service delivery needs to be the platform from which you wow your customers...

Customers expect more from today’s service providers. In a service environment where consumers are connected to the internet and each other 24 hours a day, they expect the same connectivity and instant response from companies they do business with. Consider the popular pizza tracker technology.

We’ve seen the technology cheekily called a baby monitor for pizza. Who among us hasn’t watched the tracker move in the right direction, just to stall right before the pizza is due to be delivered, leaving us disappointed, anxious and hungry?

Though pizza has little in common with complex field service operations, the tracker concept is very applicable.

Though pizza has little in common with complex field service operations, the tracker concept is very applicable.Consumers today expect to have full access to your services. Field service technology with supports the entire service lifecycle, from entitlement to completion is so important in today’s environment given those expectations. Consumers expect to be able to schedule a service or maintenance event whenever, and on whatever device is convenient to them, just like ordering a pizza. Enabling your customers to digitally engage with you operational teams, faster and in a smarter way, is a critical first step to building brand loyalty and increasing future revenues.

Providing visibility, just like that pizza tracker, is also now expected by consumers. Digitally booking a service event, to your employed or contracted workforce, is the first step in a faster, smarter service experience for your consumers.

Providing visibility to the appointment, the tech’s schedule and his or her location on the day or service not only improves customer satisfaction by delivering complete transparency related to the service event, it reduces costs for your organization by eliminating phone calls that historically would have occurred related to the appointment. The latest field service management technology can also enable customers to do more. It provides the ability to review new services and product offers based on asset ownership and service history, while also enabling techs and consumers to communicate directly.

Better than the traditional call ahead while en route, or a dial on a screen showing location only, consumers can upload pictures and other information related to their service event such that techs are better prepared to arrive and complete the service event while onsite.

Pizza tracker technology delivers updates based on preprogrammed timing and a series of predefined events, with very little engagement from the actual delivery drivers. That’s not good enough in field service. Field service is complex. Better visibility for the consumer is great. It’s the first step in providing faster, smarter service. However, it’s only the last mile of great service delivery.

Smart field service technology better supports complex field service delivery models.The miles in between matter just as much.  Smart field service technology better supports complex field service delivery models. It enables technicians to be scheduled with the skills and required parts to complete a consumer’s service order on time. It provides the tech with product information, repair information, and access to expert resources, even AI-based digital assistants which can define how to fix a certain product using available information, versus having the tech swipe through pages of documentation on a device to find a solution.

Field service technology delivers a great customer experience because it enables your field techs to connect to your customers throughout the entire service lifecycle, delivering service in a smarter way.

For the operational teams, the pizza tracker seems to do little else than automate the order, eliminating phones calls to the store. In field service, complex operations require robust, often AI-based technology, to deliver great service beginning with entitlement. Field service technology is the foundation on which service delivery technology is built, enabling each to manage complex processes and engage employed or contracted technicians and consumers in a smarter way, to deliver faster, more complete service using a single field service solution.

AI schedule optimization drives productivity, no doubt. Unlike the pizza tracker which can take a single input, an order, and deliver a single output, the delivery status, AI can be used in field service to harness a multitude of inputs related to consumer requirements, tech skills, and other hard and soft constraints, while also incorporating the latest in mapping and location technologies, to deliver a schedule which reduces operational costs, but which also improves service delivery, ensuring techs arrive on time, with the parts and knowledge needed to complete the service event.

Integrated contractor management solutions can ensure a similarly seamless service experience using contracted labour. Mobile technology can support full onsite processes, ensuring smarter, faster on-site service delivery.

Be social and share

Janam has recently announced the launch of its XT100 series of rugged touch computers. Packed with business-critical features that enterprise organizations require, the XT100 surpasses its competition by delivering the latest enterprise-grade technologies in a stunning package, all at an extremely attractive price point.

The new XT100 eliminates the pitfalls and hidden costs associated with deploying consumer-grade devices in the enterprise and provides more features and functionality than any other device in its class. A standard 2-year warranty provides customers with both peace of mind and the level of service they require, at no additional cost, with optional Comprehensive Service plans available to those that want to further extend their mobile computing investment.

Key features include:

• Sleek smartphone design
• Android operating system
• 1.2 GHz Qualcomm Snapdragon™ 410 quad-core processor
• Brilliant 4.3" touchscreen with Gorilla Glass 3
• Superior 2D barcode scanning
• Integrated RFID and NFC
• 1.2m drops to concrete
• Sealed to IP65 standard
• Lightning-fast 4G LTE voice and data
• Wi-Fi and Bluetooth
• Removable and rechargeable battery
• Wireless charging with optional accessory

The XT100 datasheet can be found here and our own Editor-in-Chief, Kris Oldland is currently road testing the XT100 so look out for our HandsOn review coming soon!

Be social and share!

IFS, a global enterprise applications company, announced recently at the IFS World Conference 2016 the launch of IFS Mobile Workforce Management version 5.8.

Among the enhancements in the new version are:

• Automatic shift generation—The new version supports automatic shift planning and rostering for individuals or groups based on constraints such as number of work hours, number of work days, and permissible shift patterns. With only one click, the solution then automatically plans shifts that are optimized for the company’s requirements and constraints.
• Self-learning scheduling—Leverages an extended data archive to allow for more educated and informed scheduling decisions based on historical data. The solution automatically learns to produce more accurate work schedules by analyzing a broad range of data including average job duration by activity type, customer and contract.
• New cloud deployment options—Features such as capacity planning and target-based scheduling can now run in scalable, multi-tenant Microsoft Azure environments to support occasional users and ensure maximum system availability for the solution’s Dynamic Scheduling Engine (DSE).
• Big data optimization—The new version offers even better support for large datasets, including support for aggregation and de-aggregation of planning data, extended options for filtering tasks and time-slicing as well as intelligent support for allocating processor time.
• Enhanced visual insights—A new cockpit view empowers users with customizable key performance indicators for quick and easy data access, driving efficiency and a positive user experience.

IFS product director for service-, asset-, and project-based solutions Jørgen Rogde added, “The new version of our dynamic work scheduling solution represents a major product investment aimed at helping our clients streamline and automate their scheduling processes while maintaining and enhancing the flexibility of the solution through new options for cloud deployment and big data management. It will help our customers use their resources more effectively, ultimately saving them time and money.”

 

---

 

Be social and share this story

In the continual evolution of field service, mobile will continue to be the most impactful technology for enterprise field service in the near future, more so than the Internet of Things, writes Sumair Dutta, Chief Customer Officer for The Service Council

Field service, as a discipline, is changing. The rate of change isn’t as dramatic as the typical prognostications of technology-focused publications and outlets. Yes, IoT is having and will have a huge impact. So will wearable technology. But remember, this is an industry that isn’t completely mobile. Pen, paper, and the clipboard, are still considered useful tools. Technology is increasing the rate of change in field service, but the overall industry is one that is still quite cautious.

In early 2015, nearly 200 organisations participating in a field service study conducted by The Service Council highlighted the following as their top focus areas for 2015:

• Process control, review, and management
• Field service execution
•  Talent management
• IT infrastructure for field service

These areas are similar to some of the priorities outline by survey participants in 2014. What is different about 2015 is the increased focus by organisations to lay a strategic foundation for their field service businesses to support sustained business growth. It's not just about cutting field service visits, but more about maximising the value of necessary field service visits. With this in mind, we see a continued evolution of field service around these three major areas:[quote float="right"]It's not just about cutting field service visits, but more about maximising the value of necessary field service visits

[ordered_list style="decimal"]

 

1. Service Model Integration:
   Reactive field service isn’t dead. Organisations were more likely to see an increase in reactive field service visits in 2014 than they were a decrease in these visits. In 2014, 41% of organisations polled saw an increase in reactive field visits over the course compared to only 28% of organisations that saw a decrease. While organisations are looking to eliminate unnecessary reactive field service visits with the aid of connected or self-service business models, their service portfolios are still comprised of a heavy dose of reactive field service visits.  The primary goal with reactive visits is to increase efficiency so that the first reactive visit is the last reactive visit. However, organisations are also looking to enhance value delivered per service visit wherein an onsite visit is seen as an opportunity to share knowledge with, provide advice to, and improve relationships with the customer. Eventually the hope is that this leads to better trust, increased retention, and continued customer spending. In looking at the overall service continuum, the objective is to eliminate effort and inconvenience in dispatch-less service models but to maximise value when a dispatch is required. This requires a focused integration of the service delivery models around the end outcome felt by the customer.
2. Talent:
   While most organisations we poll are able to deal with their field service workloads with current resource levels, most are looking for new field service talent and are having a hard time a) finding this talent, and b) getting the talent trained and out of the door. Our research shows that 46% of organisations had unfilled positions for field service technicians at the end of 2014. In searching for new agents, organisations are prioritising customer management and communication skills so that these agents aren’t only good at fixing things, but are also able to effectively communicate with customers. Organisations are also looking to hire agents who are familiar with the use of mobile devices and applications adopted by the organisation. We’re also seeing a significant change in training philosophies when it comes to field service. The overarching objective is to get new hires out in the field as soon as possible and so organisations are prioritising online training, collaboration, and knowledge platforms, to provide field agents with an always-on and always updated mode of instruction while on the move.
3. Mobile: Mobile will continue to be the most impactful technology for enterprise field service in the near future, more so than the Internet of Things. The reason for this is that we are just scratching the surface of what mobile can do for field service, especially when it comes to workforce empowerment.[quote float="left"]We are just scratching the surface of what mobile can do for field service, especially when it comes to workforce empowerment

    

   While most organisations we poll have provided their agents with some form of mobile device, they have yet to fully empower their field agents with the capabilities of mobile technology. We’re still in the early stages of mobile maturity for field service wherein most investments have been made primarily to replace ineffective paper-based processes. However, mobility presents the opportunity to provide richer information to field agents to allow them to effectively resolve customer issues. It also offers field agents the opportunity to communicate and collaborate with broader groups across the organisation with the aim of improving productivity and enhancing customer satisfaction. Finally, mobility also allows organisations to create an army of data gatherers. This data can be used to monitor service demand, improve customer relationships, and identify opportunities for service business growth. In our 2015 service big data research project, 40% of organisations identified mobile point-of-service solutions as the avenue of data collection that they most wanted to tap into.

Field service is changing. The speed of change is picking up with the aid of mobile technology. Yet field service is still a human discipline, and human empowerment and engagement is key to supporting field service growth.

 

---

 

Be social and share this article

Welcome to the latest edition of the Field Service News podcast. This time we are pleased to bring you an exclusive guest podcast created by Paul Adams of specialist service management software providers Solarvista.

Paul takes a look at how the Cloud, Mobile and Enterprise Systems can be brought together in a modern Service Management system and takes time to look at various aspects of each of these elements whilst avoiding jargon and taking some complex discussions and explaining them in simple easy to understand ways. An excellent overview for the those working in service management that are trying to get their head around some of the core technologies that are driving service management forward into the twenty first century.
To download the full podcast just click here and complete the brief registration form!
PLease note that this is a joint promotion between Field Service News and Solarvista Ltd. By downloading the podcast you agree to our terms and conditions laid out in the privacy policy here

Want to know more about Solarvista? Check out their page in the Field Service News Directory here