Field Service Podcast: Series 2, Episode 2 - Service Leaders ft. Shep Hyken

May 17, 2018 • Features • Management • Kris Oldland • Podcast • Shep Hyken • field service • field service management • service excellence • Service Management • Customer Satisfaction and Expectations

Kris Oldland, Editor-in-Chief, Field Service News talks to New York Times and Wall St Journal bestseller, international speaker and all-around customer service guru Shep Hyken about six important steps companies must embrace if they are to deliver service excellence...

NEVER MISS AN EPISODE! You can now subscribe to the Field Service Podcast via iTunes here

Be social and share

Features Management Kris Oldland Podcast Shep Hyken field service field service management service excellence Service Management Customer Satisfaction and Expectations

About the Author: Kris Oldland

Kris Oldland has been working in Business to Business Publishing for almost a decade. As a journalist he has covered a diverse range of industries from Fire Juggling through to Terrorism Insurance. Prior to this he was a Quality Services Manager with a globally recognised hospitality brand. An intimate understanding of what is important when it comes to Service and a passion for emerging technology means that in Field Service he has found an industry that excites him everyday.