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Part Four of an exclusive Field Service News interview with Dave Gordon, Rolls Royce.

Here Dave speaks about the importance of being customer driven when it comes to developing excellence and innovating to achieve this, how they evolved their processes through collaboration with their clients, and finally why one size does not fit all when it comes to service delivery.....

Missed part one of this excellent series? Find it here

Missed part two of this excellent series? Find it here

Missed part three of this excellent series? Find it here

Want to see more? Subscribe to Field Service News by clicking this link and get access to download the full video in full.

Field Service News Editor Kris Oldland, speaks exclusively to TomTom Telematics Director Giles Margerison about the challenges Field Service organisations are facing today, what tools field service managers are able to employ to overcome these and whether there is such a thing as an off the shelf solution in field service management solutions.

Find more videos, features and resources featuring  TomTom Telematics in the Field Service News Directory by clicking here

Part Three of an exclusive Field Service News interview with Dave Gordon, Rolls Royce.

Here Dave speaks about how he measured the value of service, explains what he defines as disruption based availability (or project zero to give it its cooler sounding name) and how he uses greater understanding of his customers to motivate his own team at Rolls Royce.

Missed part one of this excellent series? Find it here

Missed part two of this excellent series? Find it here

Want to see more? Subscribe to Field Service News by clicking this link and get access to download the full video in full.

Part Two of an exclusive Field Service News interview with Dave Gordon, Rolls Royce.

Here Dave speaks about how he approached developing Rolls Royce's service delivery, and the importance of collaboration and trust, particularly when it comes to the proactive use of data to continually improve the service you are delivering to clients...

Missed part one of this excellent series? Find it here

Want to see more? Subscribe to Field Service News by clicking this link and get access to download the full video in full.

Part One of an exclusive Field Service News interview with Dave Gordon, Rolls Royce.

We speak to Dave about how Rolls Royce Aerospace have revolutionised the way service in the industry operates via their 'power by the hour' approach and how Dave and his team have taken this approach from Rolls Royce's civil business and applied it to their defence business.

Want to see more? Subscribe to Field Service News by clicking this link and get access to download the full video in full.

As the organisers of the Field Service Solutions Theatre at this year’s Service Management Expo, Field Service News was on hand to speak exclusively to a number of leading industry professionals straight as they stepped off the theatre podium. In this video series we are pleased to bring you the highlights from the Field Service Solutions Theatre.

Here we hear from Richard Smith from SOTI discussing a case study that looked at how workplace services organisation PHS approached digitising their workforce with an Enterprise Mobility Management solution.

As the organisers of the Field Service Solutions Theatre at this year’s Service Management Expo, Field Service News was on hand to speak exclusively to a number of leading industry professionals straight as they stepped off the theatre podium. In this video series we are pleased to bring you the highlights from the Field Service Solutions Theatre.

Here we hear from Nick Frank a senior service management consultant with Noventum Service Management and a regular field service news columnist. Frank discusses his presentation on "Growth through Services" which was based on the results of a year long study held by Noventum Service Management trying to understand what are the key drivers for push a business forward and how does service relate to that?

As the organisers of the Field Service Solutions Theatre at this year’s Service Management Expo, Field Service News was on hand to speak exclusively to a number of leading industry professionals straight as they stepped off the theatre podium. In this video series we are pleased to bring you the highlights from the Field Service Solutions Theatre.

Here we hear from Paul Adams, Marketing and Development Director with Solarvista. Adams discusses the journey Solarvista have gone through in re-developing their own very successful ERP solution to meet the demands of 21st Century service companies and how the benefits of improving technology are enabling smaller to mid sized companies to compete with those in enterprise.

As the organisers of the Field Service Solutions Theatre at this year’s Service Management Expo, Field Service News was on hand to speak exclusively to a number of leading industry professionals straight as they stepped off the theatre podium. In this video series we are pleased to bring you the highlights from the Field Service Solutions Theatre.

Here we hear from Glyn Dodd as he discusses the troubles facing the middle ground of the field service industry, with service costs plummeting the industry needs to face some big questions and hear Dodd gives some of the answers...