Firm hope offering can help with "service delivery continuity" during outbreak giving companies use of up to 15 licences throughout June.

Technical support company TechSee have made their 'TechSee Live' solution free of charge for Small and Medium-Sized Busineses (SMBs) during the Corona Virus pandemic.

SMBs who are new customers can take advantage of the virtual contact tool for up to 15 technicians until June 30. Larger enterprise firms, meanwhile, can take part in a free trial programme.

Service Management Continuity

TechSee Live creates a visual platform that field technicians can use to interact with customers through a live virtual channel using AR and overlay annotations. Crucially, it means they can work remotely and safely, observing social distancing requirements while carrying out the service visit without entering a customer's home.

TechSee uses AR, AI, machine learning and big data to produce its visual technology. Their lines have been taken up by a number of clients including Vodafone and most recently Verizon, who rolled out the tool to its technicians last week. Commenting, the Telco's Senior Vice President of Operations Kevin Service said the tool has enabled the firm to continue working but in a safe way. “We know how critical communication is, especially now as more and more people are working from home, engaging in distance learning and moving their family and friend interactions online,” he explained. “This new tool gives us the ability to provide the excellent service our customers deserve while minimizing the need for in-person interaction in these unprecedented times.”

The outbreak of the virus has seen many companies offer their services for free and TechSee's CEO Eitan Cohen acknowledges the effort the community is making. “At times like this, people everywhere have a chance to come together and make a real impact on a global scale,” he said.

For more information about TechSee's offer click here.

Kris Oldland, Editor-in-Chief, Field Service News talks to Jo Cherriman, Director, Surefire about the benefits to Customer Satisfaction they have discovered since implementing a dedicated Field Service Management Solution...

 

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Kris Oldland, Editor-in-Chief, Field Service News talks to Jo Cherriman, Director, Surefire about how they approached selecting a Field Service Management system that met their business needs...

 

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Find out more about Asolvi @ Asolvi.com

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In this final excerpt from an exclusive fieldservicenews.com presentation Kris Oldland, Editor-in-Chief, Field Service News is joined by John Hunt, Managing Director, EMEA, Astea as they discuss the ubiquity of mobile devices in field service operations today and just how the rise of mobile computing has truly revolutionised the way we approach service delivery in today's world. 

 

 Want to know more? The full length video of this presentation is available as premium content to fieldservicenews.com subscribers...

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In this third excerpt from an exclusive fieldservicenews.com presentation Kris Oldland, Editor-in-Chief, Field Service News is joined by John Hunt, Managing Director, EMEA, Astea to discuss the key findings of a research project Astea undertook with WBR.

 

Here, they turn their attention to the findings that were uncovered as the research focussed in on the adoption of IIoT amongst manufacturers as the two discuss just how widespread the adoption of connected field service is in today's business eco-system.

 

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