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The internet of things has massive potential to change the way companies operate and remote diagnostics can change the way field service organisations operate - benefits of cost reduction and improved customer service are the key promises of the technology but what about the security issues.

To find out more Kris Oldland, Editor of Field Service News caught up with John Pritchard, Managing Director at M.A.C Solutions a company specialising in the area, at a recent Service Community event.

Workforce optimisation specialists Leadent Solutions have recently launched a new health-check service for companies operating a mobile workforce to ensure they are getting the most out of their existing systems and processes.

To find out more about what this service entails Field Service News Editor Kris Oldland spoke exclusively with Emma Newman, Managing Consultant at Leadent Solutions and we will be bringing you this interview across the next four weeks.

In this first part of this new series the discussion focussed on perhaps the most important part of any organisation, the people.

In part two we discussed why processes are such a key ingredient in the successful mix of a field service organisation and how we can get these right and in part three we looked at assessing the systems you have in place

There is also an accompanying series of articles to this interview which add further insight into the health-check. The first of these of which is available here.  The second feature written by Mark Thompson, Managing Consultant with Leadent Solutions is available here and looks at processes, the third feature written by Kevin Anderson looks at systems is available here and finally the feature which accompanies this instalment is available here

If you think your company could benefit from the Healthcheck you can contact Emma and the team directly by clicking this link

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Workforce optimisation specialists Leadent Solutions have recently launched a new health-check service for companies operating a mobile workforce to ensure they are getting the most out of their existing systems and processes.

To find out more about what this service entails Field Service News Editor Kris Oldland spoke exclusively with Emma Newman, Managing Consultant at Leadent Solutions and we will be bringing you this interview across the next four weeks.

In this first part of this new series the discussion focussed on perhaps the most important part of any organisation, the people.

In part two we discussed why processes are such a key ingredient in the successful mix of a field service organisation and how we can get these right.

There is also an accompanying series of articles to this interview which add further insight into the health-check. The first of these of which is available here.  The second feature written by Mark Thompson, Managing Consultant with Leadent Solutions is available here and looks at processes and finally the third feature written by Kevin Anderson and like this video looks at systems is available here 

If you think your company could benefit from the Healthcheck you can contact Emma and the team directly by clicking this link

Workforce optimisation specialists Leadent Solutions have recently launched a new health-check service for companies operating a mobile workforce to ensure they are getting the most out of their existing systems and processes.

To find out more about what this service entails Field Service News Editor Kris Oldland spoke exclusively with Emma Newman, Managing Consultant at Leadent Solutions and we will be bringing you this interview across the next four weeks.

In this first part of this new series the discussion focussed on perhaps the most important part of any organisation, the people.

Now here we look at why processes are such a key ingredient in the successful mix of a field service organisation and how we can get these right.

There is also an accompanying series of articles to this interview which add further insight into the health-check. The first of these of which is available here.  

To find out more about the importance of processes in workforce optimisation then the second feature written by Mark Thompson, Managing Consultant with Leadent Solutions is available here

If you think your company could benefit from the Healthcheck you can contact Emma and the team directly by clicking this link

Workforce optimisation specialists Leadent Solutions have recently launched a new health-check service for companies operating a mobile workforce to ensure they are getting the most out of their existing systems and processes.

To find out more about what this service entails Field Service News Editor Kris Oldland spoke exclusively with Emma Newman, Managing Consultant at Leadent Solutions and we will be bringing you this interview across the next four weeks.

In this first part of this new series the discussion focusses on perhaps the most important part of any organisation, the people.

There is also an accompanying series of articles to this interview which add further insight into the healthcheck. The first of these of which is available here. 

If you think your company could benefit from the Healthcheck you can contact Emma and the team directly by clicking this link

The third and final advert for Trimble Field Service Management's latest mobile workforce platform 'Work Management' builds on the same cutesy animation but this time the lead characters are some mischievous robots responsible for managing the data being earnestly sent in from the field. lets just say that their not exactly sharing the data in the right manner... Great end to a great series and brilliant to see some humour in the industry...

The second advert for Trimble Field Service Management's latest mobile workforce platform 'Work Management' contains the same quirky humour as the first edition but this time focusses on the plight of the poor field technician who is sent to the wrong job with the wrong tools, or on his own when he clearly needs a second pair of hands. It is a genuine problem all to common in the industry and a clear barrier to improving first time fix rates. However, I must admit I laughed out loud the first time I watched this video. Just wait for the little fella to run try and fill the whole at the end...

This light hearted trailer for Trimble Field Service Management's latest mobile workforce platform 'Work Management' does a great job of highlighting the issues of having a lack of visibility into your workforce. Getting engineers to the right place at the right time is a challenge but one that can be easily overcome with the technology available to service companies today, so don't end up with customers like Mrs Robinson and make sure you have visibility into your field service operation!

Part Five of an exclusive Field Service News interview with Dave Gordon, Rolls Royce.

Here Dave speaks about the challenges of sharing data between supplier and customer, however if these challenges can be overcome the relationships can become much more holistic and the service can become as close to seamless as is possible...

Missed part one of this excellent series? Find it here

Missed part two of this excellent series? Find it here

Missed part three of this excellent series? Find it here

Missed part four of this excellent series? Find it here
 
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