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The great and the good of the service management industry came together at this years Service Management Expo held in London's Exel and Field Service News was at the hear of the action hosting the Field Service Solutions Zone.

Here we bring you a selection of the speakers from Day Two including: Daryl Dudey, IFS, Martin Summerhayes, Fujitsu and Mike Gosling of Cubic Transportation Systems

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The shift from traditional manufacturer to fully fledged servitized business was a bold and revolutionary move when MAN Trucks UK made the transition but it ultimately led them to a huge growth spree when the rest of the market was in decline.

The man driving that change was Des Evans, former Managing Director of MAN UK and now an Honarary Professor at Aston Business School.

Evans was also one of the guest speakers at a recent Service Community event and Field Service News Editor, Kris Oldland caught up with him there to find out more about why and how MAN UK made the shift to becoming one of the great examples of servitization.

The next Service Community event is being held on the 30th September and attendance is free for Field Service News subscribers. To register your place please send your contact details to TheServiceCommunity@gmail.com

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The great and the good of the service management industry came together at this years Service Management Expo held in London's Exel and Field Service News was at the hear of the action hosting the FIeld Service Solutions Zone.

Here we speak to Dan Lancaster of Telogis about the importance of telematics in field service...

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The growing industrial trend of servitization amongst manufacturers is gaining traction and as it does so ever more importance is placed upon delivering efficient and effective field service.

The Aston Spring Servitization Conference brought together industry and academia to discuss the latest developments within the field and Field Service News was there to find out more...

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The great and the good of the service management industry came together at this years Service Management Expo held in London's Exel and Field Service News was at the heart of the action hosting the Field Service Solutions Zone.

Here we bring you a selection of the speakers from Day One including: George De Boer, International Alliance Manager, TomTom Telematics, Professor Tim Baines, Aston Business School, Nick Frank, Principal Consultant at Frank Partners, Steve Foxley, Customer Services Director Siemens.

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Big Data remains a big topic of conversation in field service but is it really all that different to business intelligence? Dan Barber of service management software providers Zafire gave us his thoughts as we caught up with him on his stand at this years Service Management Expo.

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In our recent webinar run in partnership with ServiceMax, we explored two of the biggest topics in field service in 2015.

Firstly Nick Frank, Principal of Frank Partners explored how field service companies can harness the potential of IoT.

Whilst many of us may have heard the examples of the likes of Rolls Royce, General Electric or Alstom being held up as key case studies of how IoT can improve the way field service operates, Frank was able to bring us some really interesting examples of smaller companies harnessing the technology to improve their workflow busting the myth that such an approach is the sole domain of the blue chip international companies.

Our second speaker, Patrice Eberline, Vice President of Global Customer Transformation for ServiceMax looked at perhaps the greatest challenge field service companies have faced in decades. The threat of an ageing workforce.

However, as Eberline explained whilst there is undoubtedly a potential crisis looming, there is also an excellent opportunity. Whilst the baby boomer generation is preparing to walk out of the door, ma new generation, the millennials, are potentially a perfect fit for field service. In her presentation Eberline outlined exactly what traits millennials have that makes them so suitable for field service and what we need to do attract them to work for our companies and to field service in general.

Click here to download the webinar now!

This promotion is a joint promotion between Field Service News and ServiceMax. See the privacy policy here

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Kate Lovery of UK based, field service focussed Gas Engineering, Catering Equipment and HVAC specialist maintenance company Service2 outlines how they developed their business since selecting ServiceMax field service software.

In this video published by ServiceMax Lovery explains what has changed, why it has been a success for Service2's clients, how they are using the tools to help them build and analyse their field service operations, how the ServiceMax field service solution addresses the needs of their field service operations, and of course why they chose the ServiceMax field service solution.

You can also read Field Service News Editor Kris Oldland's exclusive interview with Lovery which first appeared in Field Service News March/April 2015 issue by clicking here.

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Servitization is a key trend in that is rapidly on the rise in manufacturing realm and it's impact on Field Service could be game changing. But what exactly is servitization, how can it change the way we work and will it live up to the hype?

To find out more Field Service News Editor, Kris Oldland spoke to Professor Tim Baines one of the leading proponents of the servitization movement

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