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As the organisers of the Field Service Solutions Theatre at this year's Service Management Expo, Field Service News was on hand to speak exclusively to a number of leading industry professionals straight as they stepped off the theatre podium. In this video series we are pleased to bring you the highlights from the Field Service Solutions Theatre and the first of these is Gerard O'Keefe CEO of Irish mobile workforce management software provider.

In his presentation entitled "Enhancing IT systems with Cloud mobility" O'Keeffe explored why mobility is important to business executives. Drawing on research from Accentur, Forrester and IBM highlighted why Mobility Solutions and Cloud based infrastructure were at the top of the agenda for field service companies,highlighting competetive edge, cost pressures, compliance and the smartphone revolution as major drivers for the shift.

O'Keeffe then outlined how mobility was an essential connector for business before highlighting the benefits of Cloud mobility in particular with increased productivity and efficiency the most prominent of these before closing with a real world example of how Accident Exchange had used the GeoPal  platform to improve their business processes.

To download the slides from his presentation click here

As part of Trimble Field Service Management's recent event "The Big Debate" Will Sambrook of The Arkenham Partnership looks at how important the board is in implementing change for field service organisations as well as discussing sharing data within an organisation and what the key changes required to implement a successful change

Driver safety has rightly become one of the key considerations for field service managers and fleet managers alike in recent years. It has also become a major inclusion in both software and hardware manufacturers list of product benefits and should be a one of the major boxes you want ticked when you are looking for a solution for your field service staff.

So it was little surprise that Motion Computing made the move to launch a comprehensive In-Vehicle solution as part of their range.  This includes a range of docks, mounts, integrated features and computing accessories designed to work with Motion’s own specialized Tablet PC’s with claims of delivering maximum safety, reliable connectivity and increased productivity for your field service team whilst they are on the road.

Motion’s vice president, marketing at Motion Peter Poulin commented on the alaunch of the range saying:

“Over the past 12 years, we’ve helped optimize the performance of mobile workers through purpose-built, rugged tablet PCs, tailored accessories and services”

“We developed our In-Vehicle Computing Solutions for the growing number of mobile workers who rely on tablets inside their vehicles.  As with all our solutions – the In-Vehicle Solution is designed to be flexible enough to enhance multiple workflows.  It is also durable enough to meet both the safety and quality standards demanded by fleet managers at water utilities and other field service organizations.”

Amongst the several safety enhancing features included are built-in sensors that limit the use of computer displays while the vehicle is moving and an administration tool that allows the fleet manager to configure what applications are accessible to the driver.

For those vehicles that have a driver-passenger set up there is an optional “swingaway” solution that provides full access to the computing device for the passenger even when the vehicle is moving.

The entire range of Motion’s In-Vehicle solutions is based around their patented “Tilt&Rotate” mount, which is specifically designed with economy of space in mind. The mount is able to accommodate Motion’s low profile F5t and CL910 Tablet PCs and provides a strong balance between flexibility and user comfort with a wide range of adjustment angles available.

Biotage offers solutions, knowledge and experience in the areas of analytical chemistry, medicinal chemistry, peptide synthesis, separation and purification. In this video we here from Chris Lacey, Field Service Manager, about how he worked with Service Max to improve the efficiency of the Biotage mobile workforce.

In the first of this two-part series, learn how the Professional Golfers' Association (PGA) deployed the Intermec CN50 and Intermec CK71 rugged mobile computers with the help of Scan Read Technologies to boost data capture capabilities at high stakes tournaments. As a result, they expect an excess of $3 million in savings by 2016.

In the second of this two-part series, the Professional Golfers' Association (PGA) discusses their volunteer program, data capture using the Intermec CN50 and CK71, the services of Scan Read Technologies, and what it takes to pull off PGA events.

Trimble Field Service Management's Aubrey Fox discusses the changing role of field service.