Field Service News Industry Interviews: Dave Gordon, Rolls Royce, Part Three

Sep 23, 2014 • video • Management • management • Nick Frank • Video • Dave Gordon • Rolls Royce

Part Three of an exclusive Field Service News interview with Dave Gordon, Rolls Royce.

Here Dave speaks about how he measured the value of service, explains what he defines as disruption based availability (or project zero to give it its cooler sounding name) and how he uses greater understanding of his customers to motivate his own team at Rolls Royce.

Missed part one of this excellent series? Find it here

Missed part two of this excellent series? Find it here

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video Management management Nick Frank Video Dave Gordon Rolls Royce

About the Author: Kris Oldland

Kris Oldland has been working in Business to Business Publishing for almost a decade. As a journalist he has covered a diverse range of industries from Fire Juggling through to Terrorism Insurance. Prior to this he was a Quality Services Manager with a globally recognised hospitality brand. An intimate understanding of what is important when it comes to Service and a passion for emerging technology means that in Field Service he has found an industry that excites him everyday.