As the organisers of the Field Service Solutions Theatre at this year’s Service Management Expo, Field Service News was on hand to speak exclusively to a number of leading industry professionals straight as they stepped off the theatre podium. In this video series we are pleased to bring you the highlights from the Field Service Solutions Theatre.

Here we hear from Nick Frank a senior service management consultant with Noventum Service Management and a regular field service news columnist. Frank discusses his presentation on "Growth through Services" which was based on the results of a year long study held by Noventum Service Management trying to understand what are the key drivers for push a business forward and how does service relate to that?