The cyber landscape is constantly evolving; that’s why organisations across every sector need reliable, cutting-edge devices that can keep pace.

Durabook trusts Microsoft Windows to deliver an OS platform that meets the most stringent security and enterprise management requirements while providing those controls in a transparent way to the end user, enhancing and improving productivity.

POWERFUL MARKET LEADER IN DIGITAL TRANSFORMATION

Microsoft is committed to delivering innovation. Its comprehensive technology stack can be leveraged to create solutions that are relevant to today’s demanding and rapidly evolving industry needs, redefining business models to deliver real value. AI-powered insights enable faster decisions and actions that deliver reliable and predictable performance improvements.Durabook’s Windows-based tablets use cutting-edge CPUs, while the Windows platform was designed to evolve and exceed its previous generation in computing power, performance, functionality and versatility, from off-line age to today’s internet era. Windows OS has evolved so much that it can be found on mainframe data centers, cloud servers, industry-specific professional and corporate office workstations, personal and portable computers and edge computing devices. None of this could be achieved without the fundamental element - computing power.

COMPLIANCE EXPERTISE

Durabook knows that compliance is a continuous process, that’s why Microsoft’s solutions provide an end-to-end differentiated set of values to help customers:

• Intelligently protect and govern data anywhere it lives

• Identify and remediate critical insider risks;

• Quickly investigate and respond with relevant data

• Simplify and automate risk assessments.

Today, Microsoft is the only major cloud provider that provides customers with in-depth security, compliance (regulatory, audit, litigation, etc.), and privacy information, to assess the Microsoft Cloud with the Services Trust Portal (STP).

security specialists

Microsoft is committed to investing in privacy and control, compliance and transparency, and especially those features that matter the most to its customers, such as compliance certifications and best-in-class encryption.In today’s “zero-trust environment”, Microsoft enables businesses to protect data and keep it within their control by implementing industry-leading identity, security and compliance functionality to:

• Provide security and data privacy in the trusted Microsoft Cloud;

• Grant user access that allows only the levels of information required to do their jobs;

• Meet strict industry and governmental regulations for organizational and customer data privacy.

MULTI-TASKING CAPABILITIES

Windows OS is set apart from others by its multi-window and multi-tasking capability. Multi-tasking is most effective when multiple apps can be on the tablet screen at the same time, so Windows OS is designed to simultaneously perform multiple complex calculations in one computing cycle. Having sight of multiple windows at the same time allows more tasks to be performed at once, boosts efficiency. In addition, the introduction of high-definition hardware video output, such as Display port and HDMI port, allows Windows platform users to connect multiple external displays to mirror or expand their desktop workspace. Combining these features creates a powerful and versatile platform that greatly enhances user experiences and productivity across every working environment.

flexible, tailored solutions

Beyond Durabook’s own product range, Windows 10 Pro comes pre-installed on the world’s largest selection of business devices from leading manufacturers. These devices can meet the most exacting standards in performance, security, design and experience. For example, modern devices are cloud-ready and activate Windows 10 Pro features like longer battery life, fast WiFi, and better video conferencing for seamless functionality.

Windows-based tablets can run apps similar to those on PCs, making working and sharing files between the devices a seamless user experience. In addition, these tablets are renowned for their ‘Plug and Play’ capabilities. Whether in an office, manufacturing facility or in the field, the user can simply plug in expansion devices such as external monitors and detachable keyboards, to convert their device into a mini-PC system so they can perform their desired job function with ease.

More options are also presented to the enterprise regarding accessories, meaning greater cost flexibility. For example, users can customise R11 by installing different expansion modules suitable for unique field requirements. It features a host of integrated data-capture modules to retrieve and transmit information on the move. Optional features include RJ45, RFID reader, smart card reader, RFID reader and Magnet Strip Reader. This is just one example of how Durabook’s Windows-based devices can offer infinite possibilities in providing a total solution for every industry.

For more information: www.durabook.com/en/durabook-and-microsoft-windows-the-ultimate-partnership/

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Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Find out more about Durabook @ www.durabook.com/
• Read more about Durabook on Field Service News @ www.fieldservicenews.com/all-about-durabook
• Learn more about Durabook and Microsoft Windows @ www.durabook.com/durabook-and-microsoft/
• Follow Durabook on Twitter @ twitter.com/Durabook
• Follow Durabook on LinkedIn @ www.linkedin.com/company/durabook/

Totalmobile, the UK leader in Field Service Management software solutions, has announced it has helped Fortem, the property solutions provider, to digitise its repairs and maintenance service delivery with their Mobilise solution, improving compliance and providing a more comprehensive customer experience.

For nearly two decades, Fortem has delivered repairs and maintenance for over 40 social housing clients across the UK. The company annually completes 400,000 repairs in occupied homes as well as preparing 10,000 vacant properties for future occupancy. It also carries out repairs nationwide for a wide range of clients and to public sector buildings.

Totalmobile’s cloud-based mobile workforce management solution, Mobilise, helps Fortem to deliver a more efficient service for these customers. It enables offline working for all trades and ensures key information is available at the frontline worker’s fingertips, including questions to ask each customer based on the job at hand and forms to fill in that can be easily created and customised by Fortem.

TOTALMOBILE'S CLOUD-BASED MOBILISE APPLICATION CAPTURES JOB INFORMATION AND IMPROVES COMPLIANCE TO HELP TRANSFORM FORTEM'S NATIONWIDE SERVICE

Vehicle checks are quicker and simpler with a digital checklist that needs to be filled in prior to vehicle use, which is driving compliance as well as efficiency. Specifically, Fortem has seen a significant improvement in meeting its compliance obligations regarding waste notes – the logs staff need to take of every piece of waste produced at a job – as real time note-taking on the Mobilise app can be made mandatory.

Totalmobile’s solution was rolled out across the company over the last year, and as of April 2021 the application is now used by all 450 trade staff across seven contracts including Stonewater, Birmingham, PA Housing and Onward. It will also be the default mobile application for all future contracts. During the global pandemic, with Mobilise, Fortem has been able to update risk assessment forms as the government guidance has changed regularly, ensuring that all staff are kept up to date and are able to meet the current guidelines to keep themselves and their customers safe.

Chris Hone, the Systems Director at Fortem said “The ability for our trades to work reliably offline is key to service delivery. Combining that with the flexibility for our in-house IT team to evolve the forms and processes to meet our clients’ needs means that can are truly able to offer a differentiated service to our clients”.

Mick Williamson, Managing Director at Fortem, said “The introduction of Mobilise is a huge step forward for our trades. Since the solution was rolled out, they are better equipped to carry out repairs resulting in a more efficient service for our customers. As a responsible business, the opportunities offered by the solution in terms of health, safety and compliance are extremely important to us.

Rolling out our Mobilise solution has already helped support Fortem throughout this challenging year. Having a digital solution that provides all of the information mobile workers need and allows them to remain compliant throughout their work benefits the company as well as the customers, who receive a more efficient and comprehensive service every time.”

Looking to the future, Fortem will look at the subcontract supply chain and roll out Mobilise to its subcontractors, to use on their own mobile devices. The company will also move onto applying the solution to permits and void surveying to continue to drive the gains in efficiency and reductions in costs.

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Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about Totalmobile on Field Service News @ www.fieldservicenews.com/totalmobile
• Learn more about Totalmobile @ www.totalmobile.co.uk
• Follow Totalmobile on Twitter @ twitter.com/totalmobile
• Follow Totalmobile on LinkedIn @ www.linkedin.com/totalmobile

In this exclusive article for Field Service News, Craigh Greenhalgh, Research Analyst at Comparesoft, offers an analysis of field service management software available today and how businesses need to embrace digital transformation to gain a competitive edge.

We are at the peak of an evolutionary leap into the digital age with more than half of today’s businesses connected to the Internet of Things (IoT).

Entire industries are transforming to capitalise on the advances in field service management software and gain a competitive edge – increasing efficiency, slashing costs and meeting market demand for quicker and more comprehensive services.

Businesses still operating in the paper age must adapt soon if they are to survive the world’s transition into a brutal new age of cut-throat digital commerce.

Here’s how it all began, along with some insightful facts and figures on the shape of things to come in the immediate future of field service management.

how the internet of things came of age

The term Internet of Things (IoT) was introduced in 1999 by British technologist Kevin Ashton to describe networks and platforms which connect humans and the objects they interact with.Uptake was slow at first but increasing cross-industry dependence on intelligent software and smart devices has spurned explosive IoT growth over the past five years.

The number of publicly known IoT platforms has doubled to 620 since 2015, now connecting more than 22 billion devices around the world, according to data gathered at the end of 2019.That growth is expected to continue exponentially with increasing demand for smarter asset management, in the field and on factory floors, to help us humans make informed decisions from a distance – decisions that can save money and even lives.Market analysts say the trend is heading towards 50 billion devices connected to the IoT by 2030 with the total volume of data being stored and transferred in the region of 100 zettabytes (Zbs).

Iot roots blossom into a trillion-dollar market

As a result, worldwide spending on the hardware and software connecting the Internet of Things is projected to hit US$1.1 trillion by 2023.

A significant sign of the paradigm shift underway from old to new management tools is that even the worldwide agricultural IoT market accounts for a whopping $30-billion slice of that trillion-dollar pie.Consumer spending on smart home systems worldwide hit US$ 115 billion in 2020 and is expected to rise to at least $150 billion over the next two years.On top of that, the IoT analytics market is projected to be worth more than $500 billion in the same period.On the mobile hardware development front, Panasonic is one of the many manufacturers tapping into the industrial IoT market. As seen with the launch of mobile devices aimed specifically at supporting the field service management sector. The rugged handheld Android devices come with an ANSI rating for hazardous locations. They also feature barcode and magstripe readers.

how businesses are benefitting from better field service management software

These unprecedented advances in the abilities of artificial intelligence have given birth to legions of industry-specific software solutions created to capitalise on this interconnectivity of emerging technologies. Here’s how progressive businesses are benefiting from smarter field management software solutions:

Increasing Productivity

Workers using mobile devices connected to warehouse inventory management software are much more productive. Zebra Technologies Corporation is arming warehouse workers with wearable tech, including head-mounted displays and ring scanners, which is claimed to increase productivity by 24%.

Meeting Customer Expectations & Boosting Brand Loyalty

Customer demands are the same across the board – from retail consumers tracking delivery packages in their living rooms to engineers collaborating on industrial megaprojects. They all expect instant access to real-time information to make informed decisions.

Cutting Unnecessary Costs

Cost savings with fluid asset management is a hugely beneficial side effect of using field service management software solutions. You save time and labour costs with instant updates from assets in the field, which helps schedule preventative maintenance and mitigate future repair costs.

Improving Workplace Safety

Human error is reduced with artificial intelligence in charge. Managers can take preventative measures to drastically reduce risks of breakdowns and accidents based on data from real-time measurements and calculations made remotely in the field.

Streamlining Accounting

Software and apps that can learn about your accounting requirements help keep your operations in compliance with local and regional regulations. Instant accounting also means shorter billing cycles and better cash flow management.

What are your options for field service management?

Today’s field service management solutions are a combination of hardware and software that provide a virtual workspace with cloud computing that can be accessed by tens of thousands of users at the same time from almost any location.The range of solutions is vast and often confusing. Field service managers need to consider their options depending on their company’s unique needs, budget and existing infrastructure.Digital field service management solutions are usually packaged and labelled in one or more of the following three ways:

IaaS - Infrastructure as a Service

Hardwired hardware in the form of servers and digital data storage space. The hardware can be physically located at your offices as an ‘on-premise’ network. The off-premise alternative is to pay for the use of servers operated by third-party data centres that provide cloud services available over the Internet. Examples include Amazon EC2, Google Compute Engine, Rackspace and Windows Azure.Massive cost savings is the main advantage for field service managers opting to outsource IaaS as there is no initial outlay for expensive hardware, no excessive power costs and no need to employ a dedicated IT team round the clock at your own premises.

PaaS - Platform as a Service

Developers use IaaS data centres to build, operate and host computing platforms ‘in the cloud’ that are accessible to designated users. The platforms make software tools available over the internet for a broad spectrum of industries.Apps, interfaces and operating systems can be built and used on these platforms, which these days can handle a variety of computer languages to store, manipulate and display data on almost any device.

Popular platforms include AWS Elastic Beanstalk, Windows Azure, Heroku, Force.com, Google App Engine and Apache Stratos

PaaS - Platform as a Service

Also referred to as ‘enterprise software’, SaaS solutions piggyback on the infrastructure and platforms as a service (IaaS and PaaS) mentioned above.Using third-party software as a service gives you a complete package of field service management solutions hosted in the cloud on remote servers and accessible over the internet.Everyday examples of SaaS in the virtual workplace include Google Apps, Dropbox, Salesforce, Cisco WebEx, Concur and GoToMeeting.The major advantage for managers using SaaS is not being responsible for any hardware or software maintenance, meaning massive cost savings and fewer headaches. The biggest challenge is deciding which software service to use that best suits your needs.

5 types of field service management software

Field service management software solutions fall into five broad categories, each helping organizations manage various types of ‘assets’, which could be anything supporting operations such as buildings, machinery, vehicles, warehouse stock, raw materials or even human resources.Advanced SaaS solutions also allow you to tie in accounting operations to help shorten billing cycles by creating core financial reports in real-time such as profit and loss accounts, balance sheets and cash flow statements.Each of the five types of field management software listed below was developed for industry-specific purposes but their functions frequently overlap.

1. Asset Management Software

Used for tracking, accounting, inventory management and scheduling for a wide range of assets, including properties and facilities, equipment and machinery, IT hardware, software tools and apps, infrastructure assets, fleet assets and so on

2. CMMS Software

Computerized maintenance management systems (CMMS) are used to plan and schedule preventative and predictive maintenance as well as streamline reactive maintenance, especially for bespoke infrastructure and fleet operations.

3. Enterprise Asset Management Software

Enterprise asset management (EAM) software applications cover more aspects than maintenance schedules to maximise worker efficiency and minimise costs with features such as labour and materials management, access on mobile devices and work order management.

4. IT Asset Management Software

Software tools and apps in house and in the cloud to manage employee and IT department hardware.

5. Asset Tracking Software

Tracking the location and status of assets as well as information on who’s using them. Ideal for operations where assets are being moved about inside premises or in and out of premises.

survival of the fittest

The future success of field service management operations in 21st-century industries will be defined by how well they adapt to market demands. Only the fittest will survive by choosing the right tools to avoid becoming fossilised in a bygone era.

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Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Connect with Craig Greenhalgh and Comparesoft on LinkedIn @ www.linkedin.com/comparesoft
• Find out more about Comparesoft @ www.comparesoft.com
• Follow Comparesoft on Twitter @ twitter.com/comparesoft

 

EIT Digital-supported innovation activity Last Mile Autonomous Delivery (LMAD) has developed a software platform to operate multiple types of autonomous delivery robots (ADRs).After operating the solution at Nokia's Paris-Saclay campus in France, the LMAD startup, which has been incorporated to commercialise the solution, has recently successfully operated it in Finland.

In August, a pilot was run at Aalto University Campus, a parkland-style area at the core of Espoo’s Otaniemi district home to several high-tech companies, the school’s buildings and a student village with more than 4,000 residents.

The local K-Market Otaniemi grocery store offered its customers the option of ordering their groceries online and having them delivered by means of LMAD’s autonomous vehicle. In times of a pandemic, this option perfectly met the safety needs of the customers.

“I believe that the more options the customers have, the better. With the robot, we have been giving customers one additional option to receive the goods for themselves, without as much human interaction as there might be when doing the traditional delivery,” the owner of K-Market Otaniemi, Aleksi Tapani, says.

 

HOME DELIVERIES WITHOUT HUMAN INTERACTIONS TO MEET THE SAFETY NEEDS OF CUSTOMERS

Home deliveries are set to grow, as more and more people become aware of how time-consuming going to a physical store can be, and how much easier it is to order some goods online and wait for them at home.

Meeting customers’ expectations, however, does not play out in terms of margins, as part of the cost of the delivery is absorbed by merchants.

“The question is how to make last-mile delivery profitable. Automatization and robotics can be part of the solution, that's why I was keen on getting in this pilot and seeing what it would bring,” Tapani says.

The experiment was successful, so much that K-Market Otaniemi decided to take part in the next LMAD operation, which will take place in October.

In addition to that, LMAD will be deploying a full delivery service at Nokia’s campus in the outskirts of Paris by the end of the year, another test drive of the platform in Finland in November with additional new pilots being planned elsewhere, to test the platform with robots made by various manufacturers.

“So far, we have been using robots made by our partner GIM Robotics, but we will soon operate an ADR produced by the French manufacturer TwinswHeel, which is also part of our partner team, and possibly another manufacturer next year. LMAD is an open, flexible platform, that can work with several providers. This is something which differentiates us from potential competitors,” LMAD’s CEO, Jean-Philippe Bellaiche, says.

 

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Further Reading:

• Watch a video of the robot delivering at Aalto Campus @ www.youtube.com/6iN5vqUW52A
• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Find out more about LMAD @ https://www.lmad.eu/
• Read more about EIT Digital @ www.eitdigital.eu

 

In Cognito iQ’s annual customer satisfaction survey for 2019, 100% of their customers that responded to our survey rated Cognito iQ from Good to Excellent in every category.

Cognito iQ’s customers depend on their software to keep their field service and last mile delivery networks operational and efficient on a daily basis, meaning their satisfaction is a critical benchmark.

Customers were asked to rate Cognito IQ's performance from Poor to Excellent in several categories; Reliability of solution, how the solution supports your business needs, customer service professionalism and knowledge, business understanding and the quality of the professional services team.

100% rating good and above is an excellent indicator of cognito iq's business performace

‘Scoring 100% rating good and above is an excellent indicator of our business performance’ commented Laurent Othacehe, CEO. ‘Our customer support teams enable our customers to quickly react to new working practices and remain flexible in order to meet their growing customer satisfaction demands’.

“Not only have we achieved these great results, in addition 100% of our customers said they would recommend us. Moving forward our aim is to not just maintain but improve these scores, in exactly the same way we enable our customers to achieve continuous improvement.’

 

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Further Reading:

• Learn more about Cognito iQ  @ www.cognitoiq.com
• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about Cognito iQ on Field Service News @ www.fieldservicenews.com/cognito-iq
• Follow Cognito iQ on Twitter @ twitter.com/Cognito_iQ

 

These are undoubtedly unprecedented times, which have caused important changes for field service companies and the way they manage work with their custom field service software, like Synchroteam

Now that we’re already in mid-2020, it’s time to take a look back at the past six months and analyze the top trends in field service. A necessary time to take a break, reflect on what has happened so far and foresee possible effects on the remainder of 2020.

 

THE IMPACT OF COVID-19 IN FIELD SERVICE

Like it or not, COVID-19 is the main character in this year. The pandemic seems to be under control in some countries while some others are still facing a terrible battle against it. No matter what the current situation is in your area, the truth is that coronavirus is here to stay, at least for the time being - or until we have a reliable, safe medical treatment or vaccine.

The sanitary emergency has caused a huge impact across all industry sectors, of course and including field service. What’s more, the effects of these disruptions are expected to be deep-reach and long-term. It’s just something not even the most advanced custom field service software could have predicted.

We’ve already talked about how field service companies like yours can adapt to the new situation we’re living in 2020. In previous posts, we’ve covered important points such as keeping your technicians and customers safe, allowing working from home whenever possible, and making the most of the features included in your custom field service software to digitize all sorts of tasks.

The main takeaway of these articles, also considering the impact COVID-19 is having in the industry worldwide, is that now technology is more important than ever. While we’ve always defended the idea of a technology-based field service company, adopting the appropriate custom field service software right now can help your business communicate, operate and work through the coronavirus crisis without losing too much along the way.

 

IMPROVING OPERATIONS IN FIELD SERVICE

Another key element for field service companies in 2020 is optimization, especially when applied to daily tasks such as scheduling and team dispatching. Besides, these are precisely two areas in which the usage of a custom field service software can be more helpful.

When you rely on people’s memories (or just the good old pen and paper), you’re prone to mistakes. You don’t even need to be running a large company; a medium-sized team is already complicated enough to try to manage it on your own.

A proper custom field service software application can be the perfect ally in task scheduling and team dispatching. It helps you automate the whole process, thus making a better use of your time. And the more tasks you can fit in in your work hours, the more money you make - it’s as simple as that!

 

INVESTING IN TECHNOLOGY TO IMPROVE RESULTS

It’s not just a question of using a custom field service software in your company. In general terms, technology can help you improve many aspects in your daily business. And with the coronavirus pandemic, it has become even more important.

The adoption of tech solutions in field service means also, for instance, using mobile devices to access necessary information about your customers anytime, anywhere. Or making use of GPS devices in your vans to plan the best route to the next job - saving both time and fuel. 

And what about technology in COVID-19 times? Well, think about being able to assess a customer’s HVAC installation in a video call, or sending your invoices via email in order to maintain social distance. Little changes in our daily working routines that may as well save lives!

 

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Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about Field Service Software @ www.fieldservicenews.com/field-service-software
• Read more about Managing the Mobile Workforce @ https://www.fieldservicenews.com/managing-the-mobile-workforce
• Find out more about Synchroteam @ www.synchroteam.com
• Follow Synchroteam on Twitter @ twitter.com/synchroteam

 

Service leaders community includes roundtables, webinars and executive slack workplace.

Service professional have dramatically altered their plans due to Covid-19. Simultaneously, they are preparing long-term strategies for recovery and growth. Without a blueprint, they are making quick pivots and seeking the support of colleagues to discuss what's working, what to avoid, how to keep their workforce safe and how best to maintain continuity.

In response, Aquant has created a content hub, Resources for Resilience, which includes webinars, virtual roundtables, and other ways for the service industry to connect. 

We've listened to our customers and the industry as they ask, 'What's next?' and work to figure our the complex challenges that lay ahead for them," said Mairead Ridge, Aquant's VP of Marketing, "Our goal is to help service leaders learn from the experiences fo their peers by amplifying the collective wisdom of service pros across the industry."

Join the Slack Workspace for service leaders, a place to have the important discussions they'd otherwise be having at industry events and forums, now postponed.

Upcoming events include:

May 5 - Virtual Roundtable: An Interactive Discussion about Covid-19 Response

Attend a forum of field service leaders for an interactive discussion about facing the challenges of the Covid-19 pandemic. Share ideas and get inspiration from other service professionals about response and recovery. Sign up now.

May 12 Webinar - Creating the Service Organization of the Future

Rodger Smelcer, Co-Founder and VP of United Service Technologies is mounting a Covid-19 comeback strategy; making investments in technology and and workforce training that is moving the organisations away from reactive break-fix work and towards planed an predictive maintenance. Register to attend.

Webinar Replay - Adapting Service Innovation Strategies for the New Normal

Join Gyner Ozgul, Senior VP of Operations at Smart Care Equipment Solutions as he discusses how his organization is changing the way they do business by empowering its workforce to make better, data-driven decisions. Listen now.

Webinar Repay: How Comfort Systems Combats Shifting Workforce Challenges witg AI

Joe Lang, VP, Service Technology and Innovation of Comfort Systems, shares how the team is using AI to build a single source of service knowledge based on the collective experience of the workforce. He also touches on the strategic initiative for up-skilling a new generation of technicians. Listen now.

To learn more and connect with service peers, visit Resources for Resilience, a Series for Service Leaders

Zryon's Console X uses AI to analyse and streamline processes.

Kryon has launched ConsoleX, a robot-centric management platform that the firm says can configure, schedule and manage virtual workforces from any location in real time.

The software runs alongside the company's current Full Cycle Automation v20.3 offering and is based on its NGINX server platform, and according to Kryon, is the only solution of its kind on the market today.

A Virtual Service Management Workforce

Robotic Process Automation (RPA) uses Artificial Intelligence to configure computer software or robots which work across the user interface to collect data and move applications, mirroring human movement. These 'robots' engage with other systems, working effectively on repetitive tasks with no error rate.

Kryon's application allowing users to manage a virtual workforce assigning workloads and task monitoring as they would with human workers while applying analytics to optimise output.

"An automation project isn't over just because it's up and running. As more and more businesses implement business processes, they need stronger tools to continually monitor, analyze, troubleshoot and scale up their RPA solutions," said Harel Tyab, Kryon's CEO.

"Kryon's Full-Cycle Automation suite, the only solution of its kind on the market today, lives up to its name by ensuring optimal performance from start to finish, it already has a proven track record in the field and a rapidly growing base of happy customers, Tyab added.

RPA is becoming increasingly popular among global enterprises as they scale-up on their automation strategy. However, this year a report from Gartner suggested a disruption could be imminent.

Hyperautomation is an all encompassing approach that seeks to identify and automate as many business processes as possible and as quickly as possible. "It involves the use of a combination of technology tools, including but not limited to machine learning, packaged software and automation tools to deliver work," an introduction to the study said. In it, Gartner argue that RPA, far from being the solution, is now just one part of this new process.

How can today’s service leaders prioritize shifting demands that range from too much data, an overextended workforce, and an uncertain economic climate that is accelerating an industry shift in service delivery?

In the April 28 webinar hosted by Aquant and the Service Council, Gyner Ozgul, Senior Vice President of Operations at Smart Care Equipment Solutions talks about how his organization is changing the way they do business by empowering its workforce to make better decisions.

He’s in the midst of leading a technology-driven transformation that aims to better serve customers and better train its workforce. As part of that transformation, his team is using AI-powered technology that combines service data and human insight to better inform decision making, and ultimately pave the way for a more predictive service model in the future.

In the webinar, we discover how Smart Care is:

• Addressing immediate service pivots to address COVID-19 and long-term recovery scenarios
• Adopting AI-tools to transform a mountain of data into a source of value for customers, engineers, and the company’s bottom line
• Scaling workforce training and development to centralize and distribute tribal knowledge.

For more information, sign up for the live webinar on April 28 or visit Aquant.io to listen to the replay.