The cyber landscape is constantly evolving; that’s why organisations across every sector need reliable, cutting-edge devices that can keep pace.

Durabook trusts Microsoft Windows to deliver an OS platform that meets the most stringent security and enterprise management requirements while providing those controls in a transparent way to the end user, enhancing and improving productivity.

POWERFUL MARKET LEADER IN DIGITAL TRANSFORMATION

Microsoft is committed to delivering innovation. Its comprehensive technology stack can be leveraged to create solutions that are relevant to today’s demanding and rapidly evolving industry needs, redefining business models to deliver real value. AI-powered insights enable faster decisions and actions that deliver reliable and predictable performance improvements.Durabook’s Windows-based tablets use cutting-edge CPUs, while the Windows platform was designed to evolve and exceed its previous generation in computing power, performance, functionality and versatility, from off-line age to today’s internet era. Windows OS has evolved so much that it can be found on mainframe data centers, cloud servers, industry-specific professional and corporate office workstations, personal and portable computers and edge computing devices. None of this could be achieved without the fundamental element - computing power.

COMPLIANCE EXPERTISE

Durabook knows that compliance is a continuous process, that’s why Microsoft’s solutions provide an end-to-end differentiated set of values to help customers:

• Intelligently protect and govern data anywhere it lives

• Identify and remediate critical insider risks;

• Quickly investigate and respond with relevant data

• Simplify and automate risk assessments.

Today, Microsoft is the only major cloud provider that provides customers with in-depth security, compliance (regulatory, audit, litigation, etc.), and privacy information, to assess the Microsoft Cloud with the Services Trust Portal (STP).

security specialists

Microsoft is committed to investing in privacy and control, compliance and transparency, and especially those features that matter the most to its customers, such as compliance certifications and best-in-class encryption.In today’s “zero-trust environment”, Microsoft enables businesses to protect data and keep it within their control by implementing industry-leading identity, security and compliance functionality to:

• Provide security and data privacy in the trusted Microsoft Cloud;

• Grant user access that allows only the levels of information required to do their jobs;

• Meet strict industry and governmental regulations for organizational and customer data privacy.

MULTI-TASKING CAPABILITIES

Windows OS is set apart from others by its multi-window and multi-tasking capability. Multi-tasking is most effective when multiple apps can be on the tablet screen at the same time, so Windows OS is designed to simultaneously perform multiple complex calculations in one computing cycle. Having sight of multiple windows at the same time allows more tasks to be performed at once, boosts efficiency. In addition, the introduction of high-definition hardware video output, such as Display port and HDMI port, allows Windows platform users to connect multiple external displays to mirror or expand their desktop workspace. Combining these features creates a powerful and versatile platform that greatly enhances user experiences and productivity across every working environment.

flexible, tailored solutions

Beyond Durabook’s own product range, Windows 10 Pro comes pre-installed on the world’s largest selection of business devices from leading manufacturers. These devices can meet the most exacting standards in performance, security, design and experience. For example, modern devices are cloud-ready and activate Windows 10 Pro features like longer battery life, fast WiFi, and better video conferencing for seamless functionality.

Windows-based tablets can run apps similar to those on PCs, making working and sharing files between the devices a seamless user experience. In addition, these tablets are renowned for their ‘Plug and Play’ capabilities. Whether in an office, manufacturing facility or in the field, the user can simply plug in expansion devices such as external monitors and detachable keyboards, to convert their device into a mini-PC system so they can perform their desired job function with ease.

More options are also presented to the enterprise regarding accessories, meaning greater cost flexibility. For example, users can customise R11 by installing different expansion modules suitable for unique field requirements. It features a host of integrated data-capture modules to retrieve and transmit information on the move. Optional features include RJ45, RFID reader, smart card reader, RFID reader and Magnet Strip Reader. This is just one example of how Durabook’s Windows-based devices can offer infinite possibilities in providing a total solution for every industry.

For more information: www.durabook.com/en/durabook-and-microsoft-windows-the-ultimate-partnership/

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Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Find out more about Durabook @ www.durabook.com/
• Read more about Durabook on Field Service News @ www.fieldservicenews.com/all-about-durabook
• Learn more about Durabook and Microsoft Windows @ www.durabook.com/durabook-and-microsoft/
• Follow Durabook on Twitter @ twitter.com/Durabook
• Follow Durabook on LinkedIn @ www.linkedin.com/company/durabook/

Durabook is delighted to announce a new distribution agreement with APC Technology Group.

The distribution partnership complements APC’s existing line up of ruggedised and Mil-STD computing solutions, which include displays, laptops, tablets, networking solutions and embedded boards. In addition to front-end systems, APC also supply Mil-STD components with design-in support - ranging from power conversion solutions, semiconductors and optoelectronics to RF and Microwave components and precision test equipment.

APC and DURABOOK offers customers access to the latest systems and technologies to provide a seamless and reliable service.

For more extensively customised products, APC’s team of defence-grade computing specialists can assist customers with creating bespoke solutions. From boards, displays to chassis, DURABOOK and APC can build to your requirements quickly and economically.

Fred Kao, CEO for DURABOOK commented: “DURABOOK is delighted to announce this new partnership with APC Technology Group. Our rugged laptops are designed to deliver an unrivalled performance in the most challenging environments, and we are confident that APC is the perfect partner to promote this offering. In addition, this collaboration will enable us to fulfil growing demand and opens up new market opportunities.”

Mark Broadhead, APC’s Sales Director said of the agreement:

"This partnership provides our UK military customer base with an outstanding opportunity to source high-performance computer systems. Also suitable for other blue light applications, such as the emergency response services, it ensures people on the frontline can carry out their roles protecting the public with the right tools to do so in what is increasingly becoming a connected, mobile world.

For more information or to register as a partner visit: www.partners.durabook.com/register.

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Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Find out more about Durabook @ www.durabook.com/
• Read more about Durabook on Field Service News @ www.fieldservicenews.com/all-about-durabook
• Learn more about APC Technology Group @ apcplc.com
• Follow Durabook on Twitter @ twitter.com/Durabook
• Follow Durabook on LinkedIn @ www.linkedin.com/company/durabook/

Durabook, Twinhead International Corp. and IPC2U GmbH have agreed a distribution partnership in which the entire mobile rugged portfolio is now available directly to both IPC2U customers as well as to the resellers of IPC2U.

This means that IPC2U’s partners and customers across various industries, from logistics, forestry and energy, right up to the public sector and the military, will receive the most up-to-date and highly customized solutions for their individual requirements.

the agreement will help durabook and ipc2u further expand their market presence

For IPC2U, the signing of this agreement is yet another important step towards expanding its already diverse client services in the field of industrial computers. The service portfolio of IPC2U is highly varied, ranging from consulting to distribution and ultimately sales of dedicated embedded computer systems, panel PCs and networking equipment, to joint planning of complex projects.

“With Durabook`s rugged notebooks and tablets from Twinhead, we have included an innovative addition to our product portfolio, which perfectly reflects the requirements in the mobile rugged sector. Durabook’s many years of expertise and know-how offers us tailor-made solutions that we can now make available directly to our customers,” says Jens M. Güßregen, Director of Sales and Development at IPC2U.

Kevin Wang, Business Development Manager at Twinhead, also emphasizes the importance of the connection: “By cooperating with IPC2U, we are gaining an extremely important resource in the IT channel and can now make our successful, rugged solutions available to an even larger group of customers. IPC2U offers all the prerequisites to further expand our market presence.”

For more information or to register as a partner visit: www.partners.durabook.com/register.

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Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Find out more about Durabook @ www.durabook.com/
• Read more about Durabook on Field Service News @ www.fieldservicenews.com/all-about-durabook
• Learn more about IPC2U @ https://ipc2u.com/
• Follow Durabook on Twitter @ twitter.com/Durabook
• Follow Durabook on LinkedIn @ www.linkedin.com/company/durabook/

Kris Oldland, Editor-in-Chief, Field Service News reflects on the alignment of digital transformation and servitization - the two key trends driving innovation and evolution in our industry... 

There have been two key trends that have been consistently present within our industry for a number of years. Both have been at the heart of discussions in boardrooms and on conference stages alike. Implementation of both has been accelerated by the pandemic. These two trends are of course Digital Transformation and Servitization - but just how closely related are they? 

For Sarah Nicastro, Vice President of Customer Advocacy, IFS the two are very closely aligned. 

"We believe that Servitization and Digital Transformation are inextricably linked, in that the progression of digital is a major factor in the increased demands customers have that are prompting companies to Servitize as well as in the fact that it’s impossible to Servitize without digital capabilities," Nicastro explains. 

"To seize the potential of advanced services, companies must view Digital Transformation as key to success. Digital is required to gain insights into the performance of assets in a way that allows a proactive and predictive response, to optimize the utilization of both its workforce and inventory in the manner necessary for guaranteeing outcomes, and to ensure the customer experience is seamless and informed.

"Data is also proving to be an integral part of an advanced services value proposition in the form of providing customers unique insights gleaned from digital tools in use. As such, companies should seek a modern digital platform that provides a range of capabilities to eliminate the failure points common in a disjointed environment and to protect the integrity of the customer experience.  " she adds.

This is a comment that is echoed by Iwi Lin, Marketing Manager, Durabook. 

"Digital transformation is already happening within the business-to-business sector, meaning organizations across every industry need to embrace this digital change," he comments. 

 

"Servitization can only be a consistent and reliable revenue source if your business performance remains equally efficient and dependable..."

- Iwi Lin, Durabook. 

 

"The adoption of emerging technology is where true industry revolution occurs, determining who will rise to the top and who will fail over time. Companies that implement technology to streamline processes, optimize budgets and improve overall workforce performance are predicted to outlast their competition.

"However, servitization can only be a consistent and reliable revenue source if your business performance remains equally efficient and dependable, which is where rugged devices come into play. These computers are fast becoming the focal point of these technologies as they enable organizations to realize even greater operational capabilities," 

Indeed, our world both inside and beyond field service is evolving rapidly in terms of technology and as we add the further pressures of a servitized business model into what is an already complex mix of many moving parts that constitute field service then the importance of being able to leverage, but also importantly trust the technologies we deploy throughout digital transformation is critical. 

As Lin adds "With technological evolutions in IoT, 5G, Augmented Reality (AR), machine learning and AI, companies investing in new technologies will be able to predict and prevent operational failure. Computer manufacturers that provide rugged devices can help organizations understand how to operate these devices in the field to enable their digital transformation programs and ensure new technologies are used for their maximum benefit.  

"With uninterrupted servitization a crucial factor for business success, the latest equipment is designed with optimum efficiency in mind. Rugged devices are the only models that can withstand the frequently harsh conditions many field computers must endure.

"The latest devices also contain sensors that feed operational data back to the manufacturer on the product’s condition, reducing maintenance issues and downtime. Should a problem arise, the manufacturer or service provider will be automatically notified by the faulty part so it can be quickly fixed. While they may require a greater initial outlay, they are far more cost-effective in the long term because of this lower need for maintenance costs." 

 

"Servitization at its core means providing outcomes rather than products or even services – it’s a company-wide transformation in the identity of the business and the customer value proposition."

- Sarah Nicastro, IFS

 

Coming from an industry where reliability in the field is a critical component of the success of their products, Lin's point raises an important distinction between servitization and digital transformation. While they are invariably two facets of the same conversation, the latter is the enabler, while the former represents the true paradigm shift. 

As Nicastro explains, "Servitization at its core means providing outcomes rather than products or even services – it’s a company-wide transformation in the identity of the business and the customer value proposition, not a simple addition to the service portfolio.

"However, in many cases this transition occurs over time in a phased manner to ease the impact on culture and operations and to help manage change."

Of course, while technological innovation or advances in service design thinking are important, these all become something of a moot point if they are not aligned with what our customers actually need and want. This is a critical part of the discussion which cannot be overlooked. 

"Without customers, nothing happens," states Ricky Sevta, CRO, simPRO bluntly.

"Customers we’ve talked with agree. They also know it’s a tricky balance, tailoring your services to the unique needs of your customer while also providing high-quality service to every customer. You also have to do it better and faster than your competitors, and still turn a profit.  

"In our experience working with all types of trades businesses, we believe technology like job management software, can help you do it all.  

"Job management software helps you better manage all the moving parts in your business, and gives you insights (data) into how well you're truly performing in each area of your business. More importantly, it shows the relationship between these areas. 

"You can then pinpoint how your performance, in these areas, good or bad, ultimately impacts the customer experience," Sevta adds. 

 

"Your customers make everything happen. Why make them wait?'

- Ricky Sevta, simPRO

 

"For example, how does proper stock management impact customer service? Say your field staff arrive at a job only to realize that they don’t have what they need. Now they’re wasting the customer’s time and their time. This can lead to an irritated customer and a job that takes much longer than it needs to. 

"Your engineers are set up for success, and empowered to provide good customer service when they know that they have the right materials for every job, and can check stock from anywhere at any time, but so is the rest of the team. With field management software, your admin team can check inventory while talking to a customer rather than having to take their number down, manually check the stock and then call them back."  

"Your customers make everything happen. Why make them wait? Job management software, especially cloud-based software, gives staff all of the relevant information they need to deliver the best customer service no matter whether they're remote or on-site," Sevta concludes.

Indeed, there is a broad mix of tools available for field service companies of all shapes and sizes, across all sectors in today's market. Digital transformation is all around us and will continue to evolve at pace. As to will the servitization movement, with service portfolios becoming more advanced and sophisticated as we embrace such tools. 

However, as Sevta rightly states, keeping the customer centre to all we do is the one true key to success. 

 

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Further Reading:

Durabook, the global rugged mobile solutions brand owned by Twinhead International Corporation, will partner with Logic Instrument - Distributor for France - at Milipol, taking place from 19th to 22nd October in Paris

The technology specialist will be showcasing its full range of rugged mobile devices, built specifically for the defence sector, on Stand 5L105, Hall 5A.

Durabook’s range of rugged mobile devices supports defence operations from the front line to assist a range of mission critical tasks

“Military and defence organisations around the world are embracing automation and digital transformation strategies to drive efficiencies, and improvements in operations, decision-making, safety and security - and rugged technology is core to this,” said Twinhead CEO Fred Kao. “As technology evolves, Durabook ensures that organisations can keep pace and adopt cutting-edge innovations by building in as much flexibility and options for expansion as possible into every single device - far beyond that of any other rugged products on the market today.”

“Milipol is one of the leading events for homeland security and safety, so we are proud to have the opportunity to showcase our product range to key stakeholders across the decision-making chain and deliver the brand and its capabilities to new global audiences.”

Durabook’s range of rugged mobile devices supports defence operations from the front line, in-vehicle and in the control centre to assist a range of mission critical tasks. The devices pack in more processing power to handle data-intensive tasks, like geographic mapping, have round-the-clock battery power, and support military standard security and encryption requirements.

For more information, visit www.durabook.com.

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Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Find out more about Durabook @ www.durabook.com/
• Read more about Durabook on Field Service News @ www.fieldservicenews.com/all-about-durabook
• Learn more about Logic Instrument @ https://logic-instrument.com/en/
• Follow Durabook on Twitter @ twitter.com/Durabook
• Follow Durabook on LinkedIn @ www.linkedin.com/company/durabook/

Durabook, the global rugged mobile solutions brand owned by Twinhead International Corporation, introduced its enhanced U11I rugged tablet, a 2-in-1 rugged computing solution with the addition of a fast release detachable keyboard.

The device has been designed to increase productivity and add flexibility to workers requiring both laptop and tablet form factors as they switch between the office and the field.

The detachable keyboard is one of the first to be designed and tested to MIL-STD 810H shock and vibration and IP65 ingress specifications. The U11I detachable keyboard comes with up to three USB 3.2 Gen 1 interfaces, optional one HDMI port, or one LAN port (USB Type-A connector) for maximum flexibility in the office and the field.

“When flexibility is a key aspect in a worker’s job, our new Durabook U11I 2-in-1 solution is the perfect device for keeping pace with changing working conditions,” stated Twinhead CEO Fred Kao. “Whether a laptop with full keyboard and complete connectivity is needed or a tablet for increased mobility is called for, our value-driven, U11I 2-in-1 11.6” fully-rugged tablet solution provides the versatility and functionality needed.

One tablet, customisable for diverse applications

The rugged tablet meets worker requirements

The Durabook U11I tablet features an Intel® 10th Generation CPU, Windows® 10 Pro, up to 16GB of RAM, quick-release SSD, DOD-level security, and a Full HD sunlight-readable touchscreen display. Designed for workers who face the most challenging operating environments, the tablet is MIL-STD-810G certified for six feet drop, shock, vibration, rain, dust, sand, humidity, freeze/thaw, operating temperature range (- 4°F to 140°F), explosive atmosphere, and temperature shock.

The U11I meets MIL-STD-461G for electromagnetic interference and ANSI 12.12.01 Class 1, division 2 hazardous locations. It has an IP65 rating. The 11.6” FHD (1920 x 1080) LCD features a 10-point capacitive multi-touch panel and multiple system I/O ports.

 

AVAILABILITY

The new Durabook U11I fully-rugged tablet with a detachable keyboard starts at £1,829. For more details, visit https://www.durabook.com/en/products/u11i-tablet/. For sales inquiries, please contact sales@durabook.com.

 

The Durabook Reseller Programme

Are you interested in becoming a Durabook reseller? There are programmes to choose from to meet your company’s needs. Visit Become an Authorised DURABOOK Partner Today for more details.

 

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For more information visit Durabook @  https://www.durabook.com/en/products/u11i-tablet/

 

Durabook, the global rugged mobile solutions brand owned by Twinhead International Corporation, announced today the introduction of its dramatically upgraded Z14I fully-rugged laptop.

The device is 1.6x faster than its predecessor thanks to the inclusions of the 11th Gen. Intel® Core™ processor. This exceptional performance, combined with other new features, makes the Durabook Z14I the world’s toughest fully-rugged laptop.

What the Manufacturers Say:

Faster Computing Power

Equipped with the Tiger Lake mobile processor – 11th Gen. Intel Core i5-1135G7 (2.4GHz -4.2GHz)/i7-1165G7 (2.8GHz -4.7GHz) – the Z14I is up to 1.2x faster than the 10th generation version and 1.6x faster than the 8th gen (used in the previous model), a significant CPU upgrade. In addition, the device supports the Intel vPro platform, bringing together business-class performance, hardware-enhanced security features, modern remote manageability, and PC-fleet stability.

Storage

Equipped with the latest NVMe PCIe SSD technology, the Z14I provides up to 1TB of storage and R/W speeds of up to 2500MB/s, 4x faster than SATA III SSD. It also can accommodate two more internal SSD SATA III drives to maximise onboard storage, providing one each: NVMe PCIe SSD, SATA III SSD, and media bay SATA III SSD. In addition, if more storage is needed, the Z14I can be turned into a rugged portable server by adding a RAID storage extension chassis with up to four additional SATA III SSDs for RAID 0/1/5/10 configurations.

Tremendous I/O Interface Options

When it comes to interface options, the advanced Z14I offers:

• Thunderbolt™ 4 technology; 40Gb/s of bandwidth; one port that supports multiple protocols (USB 4, DisplayPort, PCIe); supports up to 2x 4K displays; backward compatibility with Thunderbolt 3 and USB-C; maximum flexibility for docking station;
• HDMI and VGA video ports as standard configuration
• Equipped with 2x RJ-45 LAN and 2x RS-232 ports

Maximum Connectivity

Featuring advanced wireless technology and improved connection robustness with its Intel® Wi-Fi 6 AX201 and Bluetooth® V5.2, the Z14I is ideal for applications that require an instant response. Wi-Fi 6 AX201 provides a maximum speed of up to 2.4Gbps, 1.39x faster than AC 9260, while its Bluetooth® V5.2 bandwidth is 8x greater than v4.2 and can connect multiple devices at once.

Exceptional Graphics’ Performance

The new Z14I comes with Intel® Iris® Xe Graphics, 150 MHz higher than UHD 620, resulting in 2.75x faster 3D effective speed – more than enough for daily usages. For professionals running massive graphic computing, the Z14I also can be built with optional expansion standalone NVIDIA GeForce® GTX 1050.

More Rugged Than Ever

MIL-STD 810H certified (drop, shock, vibration, rain, dust, altitude, freeze/thaw, high/low temperature, temperature shock, humidity, explosive atmosphere, solar radiation, salt fog, fungus resistance), the Z14I withstands harsh environmental challenges. It also boasts six-foot drop resistance and IP65 certification to stand up to any extreme conditions. In addition, Ultra-long battery life of 16 hours with five minutes of bridge time ensures data loss and downtime are non-issues.

 

 

AVAILABILITY

The upgraded Durabook Z14I fully rugged laptop starts at £2,988.

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For more information visit Durabook @  https://www.durabook.com/en/products/z14i-laptop/.

 

In the latest review in our Hands-On series, we put the Durabook S14I through a series of testing to assess its potential use in various field service environments...

 

As the Durabook brand hurtles towards its twentieth anniversary having first appeared in 2002 after parent company Twinhead produced its first military-grade rugged laptop in 2000, the Taiwanese technology manufacturer has garnered a well-earned reputation for high-end rugged devices that understand the workflow of their target market. With this semi-rugged laptop have they hit the mark once more?

 

What the Manufacturers Say:

 

First Impressions:

There is a lot to be said for a laptop that comes with an integrated carry handle. Right from the off you know that this is a device that is designed, not to try to mimic the sleek, thin (and increasingly fragile) consumer laptops available but instead for a specific use case. It is designed for work. It is designed to be moved around and to save the rigours of a day in the field. The S14i looks and feels like a laptop that is ready for business. 

On initial boot up the system loads quickly and an initial browse around the WIndows10 operating system hints at a powerful processor as the system responds quickly to every command. The screen is bright enough to cope with outdoor operations in the (unusually) bright London sunshine as we begin to put the device through its paces in an outdoor environment. The 14 inch display which is touch sensitive responds as accurately as any tablet while the full size keyboard feels not only robust but also comfortable to work on. 

The initial impressions are good. Durabook position this laptop as one step above semi-rugged, which feels like a perfect description. It's heritage, coming from a manufacturer that first stepped into the arena of rugged devices with military grade N1400 notebook right back at the turn of the millennium is clear. There is no denying the S14i feels very much like a solid rugged device and a quick glance at the specs would indicate that it is only the IP rating that doesn't push this device firmly into the fully rugged category. 

Yet, it also feels very much like a device that can be used for longer period of time for compiling and writing reports etc without ever becoming uncomfortable to use, which can be the challenge with both rugged tablets or smaller laptops/notebooks. A big part of the Field Service News Hands-On review process is understanding in what field service environment and for what type of field service roles each device may be best suited and even at this early stage an idea is forming of where the S14i may best sit - but more of that later. 

First lets put it through its paces... 

 

Processing Power & Memory:

The Durabook S14I is one of the first rugged tablets to ship with the 11th gen Intel Tiger Lake-U processor options. These are the latest generation of laptop processors from the probably the world's most renowned chip makes. The TigerLake-U processors are developed around an evolved version of the 10-nanometer process node found in the previous-generation Intel Ice Lake chips with Intel promising that Tiger Lake will not only offer a boost in CPU performance but also comes with the company's new XE graphics offering that could be important for any users that are utilisng systems such as CAD or video based work on the move. 

There are multiple options available ranging from a beefy Intel® Core™ i7-1185G7 vPro™ (11th Gen) 3.0GHz processor with Turbo Boost Technology up to 4.8GHz, 12MB cache down for those users that really need top-tier performance down to a more humble Intel® Core™ i3-1115G4 (11th Gen) 3.0GHz processor with Turbo Boost Technology up to 4.1GHz, 6MB cache for those who require less power with a number of options in between. 

In terms of RAM the S14I has two slots that can be configured from 8GB right up to an impressive 64GB - meaning that the top end of its potential spec the device can be an incredibly powerful laptop that should be able to handle almost any CPU intensive application that might be required in the field. Indeed, during our testing the model we used  (which had i7 processors and 16GB RAM) where we ran the device through its paces with a number of CPU heavy usage applications that we use in our day to day usage here at Field Service News such as video production and 3D rendering software that can put a strain on performance the S14I handled all tasks comfortably both in terms of user performance and monitoring CPU usage. Given these tasks are heavily reliant on graphic processing the afformentioned improved efficiency of the new TIger Lake processors with Intel's Iris Xe Graphics could also be a factor in the strong performance with CPU intensive programs.

Certainly given that the unit we reviewed was on the lighter side of RAM spec I have little doubt that a fully spec'd unit wiht 64GB RAM would eat up almost any task a field service engineer could put in front of it and in all honesty, would be overkill for the vast majority of field service applications so the ability to dial RAM up or down to a suitable level (and thus control costs) is a major positive. Of course, it is a standard option to be able to upgrade RAM when selecting devices although the range from 8GB right the way through to 64GB is less common and offers an excellent range of options. 

Similarly, in terms of internal memory, the S14I comes with a 256GB NVME PCIE Solid State Drive (SSD) as Standard although upgrade options are available to 512GB/1TB SSD drives as well as OPAL 2.0 SSD. There is even a further option for a second or even third storage SATA SSD a well. However, again for the majority of field service operations we would anticpate that somewhere between the standard SSD and  a terabyte would almost certainly provide ample storage. 

All in all the S14I offers plenty of options in terms of processing prowess and storage and the upper limit of its specifications would be capable of handling almost any field service operation we could consider, while a more modest specification would be more suitable for the vast majority of use cases within a field service engineers likely workflow. 

 

Operating System:

The S14i runs on WIndows 10 Pro offering the familarity of the world's most popular operating system also offers sophisticated connectivity and privacy tools including Domain Join, Group Policy Management, Bitlocker, Enterprise Mode Internet Explorer (EMIE), Assigned Access 8.1, Remote Desktop, Client Hyper-V, and Direct Access. As it is so widely used this is of course a major bonus when it comes to mobile device management (MDM) and integrating the roll out of new devices in the field into existing MDM strategies and processes an organisation may have in place. 

 

The Ins & Outs:

One of the biggest trade offs that rugged manufacturers have to make when it comes to designing devices for the field is to balance the number of ports available with the levels of water and dust ingress that the device is protected against. The general rule of thumb is that the higher the IP rating generally the fewer number of ports available. Of course form factor also plays a roll in this equation as well with rugged and semi-rugged laptops and notebooks generally having far greater numbers of I/O ports than their cousins in the tablet form factor. 

So given the S14i is sitting in the semi-rugged laptop category with an IP rating of IP53 the theory should see the device having plenty of options in terms of I/O, correct? Well in this case at least the theory certainly holds up. The S14I has 3 third generation USB ports (2 x type A and 1 x type C) as well as an additional USB 2 port. There is also an audio in/out (combo jack), something that at Field Service News we are always pleased to see. All too often, an engineer may need to make video calls in a noisy environment, and bluetooth headphones can be just another weakness (yet one more thing to lose charge), so in this instance, when good communication tools are leveraged in mission-critical situations, the ability for an engineer to plug a pair of headphones in to ensure they can communicate effectively can be a life-saver.

For quick transfer of data an SD card slot is included as is an Ethernet port, while for being able to present to the customer onsite (something that we think will be an increasingly important part of the field service engineers role as we begin to see a hybrid model emerge between in person and remote service delivery) the S14i has both VGA and HDMI ports. HDMI ports incidently being hugely important for field service operations within the Telco and Pay TV worlds. 

Other ports on the S14I as standard are a serial port (RS232/RS422/RS485), a sim card and of course a DC power jock while a smart card reader and 41 pin docking connector are available as additional options. 
Perhaps one of the most interesting aspects of the S14I is the the choice of one of five modular options to add further functionality to the device. 

The available options are:

• Optional DVD super multi
• Optional 2nd battery
• Optional media bay storage SSD²
• Optional ExpressCard 54 x 1 or PCMCIA Type II
• Optional 2nd RJ-45 & 2nd serial port (RS232)

While some of these options may be of use in very specific cases (for example a backward compatability requirement that could make a ExpressCard54 useful) in the majority of situations revolving around field service operations almost certianly the most interesting of these options would be to utilise the slot as an additional second battery to extend the S14I's ability to go through the long working hours of the average field service engineer. 

Perhaps if we were to be greedy the one thing we would have liked to have seen on the S14I would have been a Thunderbolt 3 port to give even greater speed for the transfer of files into or out of the device. In a world of self-monitoring assets a large part of the engineer's triage process on site is increasingly going to involve retrieving data from an asset for anaylysis and Thunderbolt 3 is undoubtedly the fastest means of undertaking such a state transfer currently. However, the truth is most field service companies are still perhaps one or two generations of innovation away in terms of their maturity of connected field service in such a manner currently so this particular use case for Thunderbolt might be more looking to the future than how we can use it now and given the large numbers of ports available on the S14I it is a very minor drawback outweighed by a wealth of other options. 

On final point to note here is that although the device only carries an IP53 rating, in fact access to the majority of ports is still enclosed and protected. This does to a degree make us wonder why not push towards a higher IP rating by sealing these compartments (although our suspicion is that it is largely a trade for being able to offer the modular expansions rather than the ports themselves) but what this does do is add further defence of thee ports so even though they may not officially be completley protected from dust ingress at all times, the reality is that when not in use they are highly unlikely to suffer any dust ingress at all. 

 

Connectivity:

When it comes to connectivity the S14I as we mentioned above the device has an ethernet port that for wired connection which is an integrated 10/100/1000 Ethernet. Form a wireless perspective this laptop has Intel® Wi-Fi 6 AX201 chips which means it supports the WIFI6 technology theoretically allowing for it to hit 2.4GB speeds. This also holds the supports of the newer 802.11ac wifi protocol. While being backwards compatible with older wifi networks the newer 'AC' wifi protocol only operates on the 5Ghz bandwidth. This allows for greater speeds with less interference,( the older 2.4Ghz bandwidth is very congested). The reality is that almost all WiFi is now delivered across both bandwidths but this is still a consideration to take into account, particularly if your field service engineers are working in more remote facilities where perhaps the necessity for a 5Ghz network hasn't reached your client base. In our testing we connected the device to a number of routers all working to the same supply of broadband and found that the speeds received were very respectable compared to those when plugged into Ethernet.

While of course a wired connection is always faster and more stable the S14I was able to push upto 395Mb downlaod and 46Mb upload when connected to our fastest router and performed consistently comparatively well across all of the other connections we tested including older legacy connections. 

In terms of Bluetooth connectivity the S14I is Bluetooth 5.2 powered. While on the surface the generation of Bluetooth the device adopts may not seem like the most pressing concern - in fact when we look beyond the highly celebrated benefits of Bluetooth 5 from the world of consumer electronics, when we explore the use case of field service operations Bluetooth 5.2 has a number of distinct advantages over its predecssors.

Firstly, Bluetooth 5.2 is able to connect more devices simulataneously. As wearables are becoming increasingly embedded in our day to day lives we can expect to see their use more within field service operations from smart-watches and glasses right through to health monitoring clothing. We have already seen Field Service Management companies dip their toe into bringing wearables into their ecosystem and it makes sense these devices would be operating across Bluetooth - 5.2 allows for more connectivity which is the direction we naturally progressing towards. 

Additionally, Bluetooth 5.2 uses less power. Again this is critical in field service operations. The devices we provide our engineers are there to empower them to do their best work. These mobile tools that we provided our service engineers have to be as durable and hardworking as our engineers themselves which means that they need to keep power. While we can tackle the challenge from one side of the equation with additional batteries for example, if we can reduce battrery consumption through the use of latest technology protocols then this is an important step in that process as well. Bluetooth 5.2 address this. 

Finally, there is the question of security. Sadly, in today's world we need to be concious of any potential weak entry points into a system or network. While the bluetooth is an exceptional technology that has truly revolutionsied the way we think about mobile computing, it has inherently been a weak point in the fence when it comes to security. However, with the introduction of 5.2 security has been greatly enhanced upon Bluetooth 4.0. 

In our tests we were able to connect multiple devices easily to the S14I's bluetooth as we would expect. 

 

Ruggedity:

We've touched on the ruggedity of the S14I a few times so far. It is something of an odd beat to a degree. As we mentioned in the introduction, it has the feel of a laptop ready to take the rigours of day to day life in the field.

In fact, in that sense it really is a very robust and rugged bit of kit. It is tested and certified to MIL-STD-810H. The important part here is that it is not only developed to or tested to but cetified at this standard. This means that it has survived a number of tests and come oout functioning as intended. These include foot drops onto 26 seperate sides and faces, shock and vibration tests, freeze/thaw, high/low temperature and temperature shock tests as well as coping with differeing humidity ranges.

In our testing we emulated as much of these tests as is possible outside of a laboratory environment (always one of the more enjoyable aspects of reviewing and testing rugged products) and were unable to put a dent in the device from shocks and drops and it performed perfectly after being put in a hot enviroment. 

However when it comes to dust and water ingress the device firmly sits in the semi-rugged category. A rating of IP53 means that from solid materials the device is protected against dust limited ingress, but not harmfull deposits. Form liquid the device is protected against direct sprays of water up to 60 ° from the vertical. Ultimately, this would suggest that the device has enough resiliance for many, but not all field service environments. 

Howerver, when we look at the display the S14I does have an impressive visibility even in bright sunny outdoor conditions. The S14I has optinal availability with displays of 1000 nits DynaVue® sunlight readable display without touch screen or 1000 nits DynaVue® sunlight readable display with capacitive multi-touch screen which would means it can be quite comfortably viewed in the outdoors.

Ultimately, Durabooks own description of the S14I as a step above semi-rugged is perhaps the best summary of the rugged specs of the device (while also offering a neat strapline). For the most demanding environments the S14I may not be suitable but for the rigours of many field service operational situations it should be able to save the knocks and bumps of general usage more than adequately. 

 

Battery Life:

In terms of battery life, the S14I has a main battery which is an Li-Ion, 10.8V, 4700mAh, that the manufacturers claim will last for 10 hours. In our testing we got a little under this at just under seven and half hours but this was very intensive consistent usage that would be unlikely to occur in the field. However, as we mentioned above there is the option for an additional battery to be placed in the modular slot which would certainly give the S14I the power to see through even th elongest of shifts a field service engineer may undertake. 

 

Conclusion:

The S14I is a very interesting device. It has the power under the hood to take on even the most potentially demanding of CPU intensive tasks while being built for purpose in that it is comfortable in hand to be a portable workstation thanks to the integrated carry handle and robust enough to go through the demands of most field service workflows. It isn't going to be suited to every environment - in particular usage in field service environments such as utilities or oil and gas may require better protection for dust and liquid protection but otuside of such envrionments it meets all the requirements of a rugged device. For harsher conditions, the Z14I fully-rugged laptop is the device in the Durabook range that stands up to this type of environments including oil & gas.

We would see the S14I being best suited for those field service roles where an engineer really needs a powerful device for complicated work, or as we alluded to earlier for those situations where the engineer may need to present an overview of how best to optimise the clients assets on site in a professional manner. It is definitely geared towards the higher end of the field service role and meets the demands of such roles impressively. 

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For more information visit Durabook @  https://www.durabook.com/en/products/s14i-laptop/

 

Contact information: 

To learn more about Durabook:

• Key Contact: Iwi Lin
• Web:  www.durabook.com
• Email: iwi_lin@durabook.com , sales@durabook.com

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All About Durabook:

Durabook is the core brand by Twinhead International Corporation. In 2000, the Twinhead manufactured its first military-grade rugged laptop and introduced the Durabook brand in 2002. The Durabook product line quickly expanded to meet the demands of customers in a broad range of markets that require rugged mobile solutions. Today, Durabook rugged devices have a loyal customer base around the globe, including most branches of the U.S. Armed Forces, public safety agencies, numerous field service organisations, as well as companies that specialise in oil & gas, logistics, healthcare, utilities and automotive industries.

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Services Provided by Durabook:

Rugged Tablets

• U11I - Within its extremely compact and rugged exterior, the U11I packs an unprecedented number of productivity features and generous space for further expansion.
• R11 - Every inch and detail of the Durabook R11 rugged tablet is designed to maximize the efficiency of professional field workers. The Durabook R11 is the world’s most compact tablet in the fully-rugged class. Adding to its appeal is a smooth, streamlined exterior that complements its tough image.
• R11L - The Durabook R11L rugged tablet features a brilliant 11.6” capacitive touchscreen and high-performance, energy-smart Intel® processor for efficient use on the move. The R11L also offers an optional barcode reader, optional RFID reader, back camera, and optional smart card reader for seamless data-capture in a slim, light and durable device.

Rugged Laptops

• S14i - The all-new Durabook S14I features the latest 11th Generation Intel® CPUs and class-leading 4′ drop spec/IP53 rating, pushing semi-rugged devices to a whole new level. The S14I is engineered to combine military-grade durability, field-worker functionality, computing performance, and long battery life for non-stop use, making it suitable for use in locations where rain or dust may be a regular occurrence. For workers in today’s challenging and versatile working environments, the S14I rugged laptop is truly in a class of its own.
• Z14i - the Z14I rugged laptop can handle data intensive tasks at speed. It has been built to withstand even the harshest of environments.Its IP65 rating, protecting against dust and water ingress, MIL-STD 810G certification and resistance up to six feet drop make the Z14I more rugged than other comparable devices on the market. The device has also been tested for explosive atmosphere, solar radiation, salt fog, and fungus resistance, which goes beyond testing standards compared to other rugged devices in its class.
• S15AB - The S15AB offers the best in class performance, mobility and durability compared to the commercial and rugged laptop in the market. Featuring a FHD 15.6” display, 8th Generation Intel® processor and certified with IP5X and MIL-STG-810G, the S15AB is the laptop ideal for workers in both indoor and outdoor environments.

 

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Latest Video from Durabook: 

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Resources from Durabook:

 

Case Study: Rugged Laptops Support Renewable Energy

Case Study: RII Boosts Logistics Efficiencies, Bringing Coffee to Your Table

Case Study: Making the Invisible Visible

Case Study: Rugged Tablet Improves Corrosion Detection, Reduce Costs for Process Industries Worldwide

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Latest News from Durabook:

S14i full press release here. Summary: Durabook has announced significant updates to its S14I, making it the most powerful semi-rugged laptop ever. The performance-enhancing upgrades push the boundaries of semi-rugged design and innovation by combining military-grade durability with exceptional performance and functionality. It includes the latest Intel Tiger Lake 11th generation processors - making it 63% faster than its predecessor; the latest Intel Iris Xe graphics; reliable, ultra-high speed connectivity; enhanced security with Windows Hello authentication; a long battery life of 12 hours; fast and generous storage; and multiple I/O interface options. And, for professionals who use intensive graphic computing, it can be upgraded to an optional standalone NVIDIA GeForce® GTX1050.

The semi-rugged laptop - the most rugged in its class - operates effortlessly for workers carrying out non-stop intensive graphical, process-heavy and high performance tasks in diverse and challenging environments - such as where rain or dust may be a regular occurrence - from logistics and manufacturing, to utilities, automotive, field services and public safety.

Full specifications can be found here. The new generation S14I will be available in April 2021.

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