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Totalmobile, the UK leader in Field Service Management software solutions, has announced it has helped Fortem, the property solutions provider, to digitise its repairs and maintenance service delivery with their Mobilise solution, improving compliance and providing a more comprehensive customer experience.

For nearly two decades, Fortem has delivered repairs and maintenance for over 40 social housing clients across the UK. The company annually completes 400,000 repairs in occupied homes as well as preparing 10,000 vacant properties for future occupancy. It also carries out repairs nationwide for a wide range of clients and to public sector buildings.

Totalmobile’s cloud-based mobile workforce management solution, Mobilise, helps Fortem to deliver a more efficient service for these customers. It enables offline working for all trades and ensures key information is available at the frontline worker’s fingertips, including questions to ask each customer based on the job at hand and forms to fill in that can be easily created and customised by Fortem.

TOTALMOBILE'S CLOUD-BASED MOBILISE APPLICATION CAPTURES JOB INFORMATION AND IMPROVES COMPLIANCE TO HELP TRANSFORM FORTEM'S NATIONWIDE SERVICE

Vehicle checks are quicker and simpler with a digital checklist that needs to be filled in prior to vehicle use, which is driving compliance as well as efficiency. Specifically, Fortem has seen a significant improvement in meeting its compliance obligations regarding waste notes – the logs staff need to take of every piece of waste produced at a job – as real time note-taking on the Mobilise app can be made mandatory.

Totalmobile’s solution was rolled out across the company over the last year, and as of April 2021 the application is now used by all 450 trade staff across seven contracts including Stonewater, Birmingham, PA Housing and Onward. It will also be the default mobile application for all future contracts. During the global pandemic, with Mobilise, Fortem has been able to update risk assessment forms as the government guidance has changed regularly, ensuring that all staff are kept up to date and are able to meet the current guidelines to keep themselves and their customers safe.

Chris Hone, the Systems Director at Fortem said “The ability for our trades to work reliably offline is key to service delivery. Combining that with the flexibility for our in-house IT team to evolve the forms and processes to meet our clients’ needs means that can are truly able to offer a differentiated service to our clients”.

Mick Williamson, Managing Director at Fortem, said “The introduction of Mobilise is a huge step forward for our trades. Since the solution was rolled out, they are better equipped to carry out repairs resulting in a more efficient service for our customers. As a responsible business, the opportunities offered by the solution in terms of health, safety and compliance are extremely important to us.

Rolling out our Mobilise solution has already helped support Fortem throughout this challenging year. Having a digital solution that provides all of the information mobile workers need and allows them to remain compliant throughout their work benefits the company as well as the customers, who receive a more efficient and comprehensive service every time.”

Looking to the future, Fortem will look at the subcontract supply chain and roll out Mobilise to its subcontractors, to use on their own mobile devices. The company will also move onto applying the solution to permits and void surveying to continue to drive the gains in efficiency and reductions in costs.

Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about Totalmobile on Field Service News @ www.fieldservicenews.com/totalmobile
• Learn more about Totalmobile @ www.totalmobile.co.uk
• Follow Totalmobile on Twitter @ twitter.com/totalmobile
• Follow Totalmobile on LinkedIn @ www.linkedin.com/totalmobile

Largest acquisition to date will increase Annual Recurring Revenues and provide entry into the UK logistics market with customers including Hermes, Transport for London and Argos.

UK-based Field Service Management (FSM) software company, Totalmobile, has announced it has completed the acquisition of Cognito iQ, a Newbury-based provider of workforce management and analytics technology, to add to its comprehensive suite of software solutions.

The market leading real time analytics solution provided by Cognito iQ collects data from multiple sources to provide a clear overview of operational performance. This enables even the largest and most complex of organisations to manage data in a more effective manner, empowering their customers - that include Hermes, Transport for London and Argos - to achieve continuous improvements in productivity and efficiency.

THE ADDITION OF COGNITO IQ PROVIDES TOTALMOBILE WITH A STRONG PRESENCE IN THE FAST-GROWING LOGISTICS MARKET

The acquisition of Cognito iQ enables Totalmobile to add a best-of-breed real time performance analytics capability to an already comprehensive suite of end-to-end Field Service Management technologies, enabling customers to manage data better and closely analyse ongoing operations via a control room that ensures services are being delivered efficiently and KPIs are being met.

This highly capable technology will be rebranded and launched as Totalmobile’s new ‘Analyse’ product, presenting a significant opportunity to offer the product to Totalmobile’s existing customer base of over 1,000 organisations, covering a range of sectors, including Government, Health and Social Care, Facilities Management, Infrastructure and Housing.

The addition of Cognito iQ also provides Totalmobile with a strong presence in the fast-growing logistics market, which has an increasing need for transformative and scalable technology due to a change in consumer behaviours accelerated by the Covid-19 pandemic.

Today’s announcement marks Totalmobile’s largest addition to date and its sixth acquisition in the last two years, delivering on a dual strategy of combining the most comprehensive suite of FSM products with deep sector expertise. It sets Totalmobile firmly on track to achieve its goal to become the world’s largest regional FSM company by the end of 2021.

Jim Darragh, CEO of Totalmobile, said, “In today’s world the ability to manage, analyse and then action operational data is critical for any organisation that is striving to provide an exceptional service. With today’s acquisition of Cognito iQ, I am delighted to announce that we have added a market leading real time analytics software solution that enables any customer to drive continuous improvement across their operations

In addition, this technology strongly complements our existing solutions which are providing our customers with mobile working, dynamic scheduling, job management, staff rostering and lone worker protection capabilities

The acquisition of Cognito iQ is the largest in the history of the company and comes shortly after the addition of utilities sector specialist GeoPal. This highlights the giant strides that we are making as we continue to accelerate our growth. I’m very excited about what the future holds and look forward to welcoming our new colleagues and customers to Totalmobile.”

Laurent Othacéhé, CEO, Cognito iQ said, “Totalmobile, with its uniquely strong position in the field service and mobile workforce management market, is the ideal springboard to take the revolutionary Cognito iQ products to market on a very large scale from day one. We very much look forward to joining the Totalmobile Group to accelerate growth and deliver transformational solutions to our customers.”

Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about Cognito iQ on Field Service News @ www.fieldservicenews.com/cognito-iq
• Find out more about Cognito iQ @ www.cognitoiq.com
• Learn more about Totalmobile @ www.totalmobile.co.uk
• Follow Cognito iQ on Twitter @ twitter.com/Cognito_iQ
• Follow Cognito iQ on LinkedIn @ www.linkedin.com/cognito-