FieldAware’s Marc Tatarsky outlines three key areas of focus service organisations should be aware of when approaching digitalisation...
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Oct 16, 2019 • Features • Management • Software & Apps • Data Analytics • Digital Transformation • digitalisation • FieldAware • Marc Tatarsky
FieldAware’s Marc Tatarsky outlines three key areas of focus service organisations should be aware of when approaching digitalisation...
Oct 15, 2019 • Software & Apps • News • Artificial intelligence • Teletrac Navman • appointment
Technology industry veteran to drive product and company innovation.
Technology industry veteran to drive product and company innovation.
Oct 14, 2019 • Software & Apps • News • servicemax
Valmet Corporation, supplier of technologies, automation and services for the pulp, paper and energy industries chooses ServiceMax's Service Execution Management platform.
Valmet Corporation, supplier of technologies, automation and services for the pulp, paper and energy industries chooses ServiceMax's Service Execution Management platform.
Oct 10, 2019 • Management • Software & Apps • News • IDC • IFS • Enterprise Resource Planning
Findings from end-user evaluation reveal Enterprise Resource Planning can deliver value benefits beyond operational efficiencies.
Findings from end-user evaluation reveal Enterprise Resource Planning can deliver value benefits beyond operational efficiencies.
New, qualitative research from analyst firm IDC has finally dispelled the misperception that enterprise resource planning (ERP) systems only deliver value in the form of operational efficiencies, with respondents to an independent study citing benefits such as better sales team performance, the ability to bid for more business, improved net promoter scores (NPS), winning more deals and keeping customers for longer.
While some enterprise software buyers still struggle with justifying large projects like an ERP selection and implementation, worrying about the risks, costs, and disruption, many have now realised that there are these significant benefits to be had, and by working with a trusted partner they can reduce time-to-value and realise these benefits much sooner than they thought. Indeed, the IDC study found that the average amortisation period for IFS Enterprise Software was just 15 months – less than half the industry average.
IFS recognises that enterprise software and ERP project owners because they have a lot of weight on their shoulders to show the benefits of such enormous projects – and do so quickly. And while most vendors resort to a simplified return on investment (ROI) calculation, IFS is now adopting a radically different approach to demonstrating value. By listening to customers and getting closer to their businesses early in the sales cycles, they are now able to produce a more holistic and detailed business case during the evaluation phase based on the customer’s long-term goals. This can then be used to measure success once the project is complete.
The end-user evaluation also shows that for the average customer IFS Enterprise Solutions deliver net productivity increases of over 18% and adds over $25m in revenue each year. In IFS’ view, this paper sets the standard to which the rest of the enterprise software industry should be held to.
Sep 30, 2019 • Software & Apps • News • Epson • Hardware • Smart Glasses
Moverio Assist utilises smart glasses enabling real-time collaboration, firm says.
Moverio Assist utilises smart glasses enabling real-time collaboration, firm says.
Sep 27, 2019 • Features • Software & Apps • Augmented Reality • Google Glass • Hardware • Microsoft HoloLens
Tech giants Google and Microsoft have released practical hands-free Augmented Reality devices aimed solely at enterprise. The hardware could spark an AR revolution in service, prompting boards to consider a technology that may, at one point, seemed...
Tech giants Google and Microsoft have released practical hands-free Augmented Reality devices aimed solely at enterprise. The hardware could spark an AR revolution in service, prompting boards to consider a technology that may, at one point, seemed a risk. Mark Glover considers what impact this could mean for service professionals when putting together a use-case for AR's adoption...
Sep 23, 2019 • Features • Software & Apps • Ageing Workforce Crisis • Future of FIeld Service • workforce management • field service • Uberization • Industry 4.0 • Customer Satisfaction and Expectations
With an eye to the future and a desire to push today’s technologies to their limit, artificial intelligence (AI) has begun to creep into a variety of service technologies. On its surface, AI might still seem like science fiction, but the number of...
With an eye to the future and a desire to push today’s technologies to their limit, artificial intelligence (AI) has begun to creep into a variety of service technologies. On its surface, AI might still seem like science fiction, but the number of practical use cases will only increase over time. Are you ready to use AI to its fullest potential?
In this series, run in partnership with IFS, we will be looking to see exactly what impact AI will have on the field service sector and how your organisation can harness it. In part one of this series we looked at some of the AI basics and in part two we explored how tomorrow's advancements in AI can guide us through today's digital transformation. Now in the final part in this series we take a look to the future...
Sep 20, 2019 • Software & Apps • News • aeromark • Retail • Software
Real-time service management platform drives 146 per cent productivity improvement with four extra jobs completed, per engineer, per day on average.
Real-time service management platform drives 146 per cent productivity improvement with four extra jobs completed, per engineer, per day on average.
Sep 16, 2019 • Features • Software & Apps • Ageing Workforce Crisis • Future of FIeld Service • workforce management • field service • Uberization • Industry 4.0 • Customer Satisfaction and Expectations
With an eye to the future and a desire to push today’s technologies to their limit, artificial intelligence (AI) has begun to creep into a variety of service technologies. On its surface, AI might still seem like science fiction, but the number of...
With an eye to the future and a desire to push today’s technologies to their limit, artificial intelligence (AI) has begun to creep into a variety of service technologies. On its surface, AI might still seem like science fiction, but the number of practical use cases will only increase over time. Are you ready to use AI to its fullest potential?
In this series, run in partnership with IFS, we will be looking to see exactly what impact AI will have on the field service sector and how your organisation can harness it. In part one of this series we looked at some of the AI basics and now we look at how tomorrow's advancements in AI can guide us through today's digital transformation
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