IFS, the global cloud enterprise applications company, today announced its financial results for the first half of 2021. After a strong Q1, H1 is evidence that the company is successfully executing its growth strategy and pursuing its transformation into a leading vertical asset and service centric Cloud software vendor.

With more companies recognising the benefits of deploying in the Cloud and turning to IFS to digitally transform and deliver their moments of service, all software revenue line items grew double digit driven by a steep acceleration in cloud revenue (+79% YoY) and recurring revenue (+27% YoY).

Continued improvement in the quality of the revenue mix with software at 74% of revenue AND H1 Cloud revenue up 79% YoY

H1 also saw some key milestones for IFS, including:

• The acquisition of Axios Systems extends IFS’s service management proposition into ITSM and ITOM to create the most compelling Enterprise Service Management proposition on the market. Combined with IFS’s leadership in Field Service Management, this secures IFS’s ambition to cement itself as the market leader in broader the Service Cloud space.
• The launch of IFS Cloud, IFS Cloud is built using the latest technology including the industry’s most modern UX, digital-twins for enhanced performance, low code/no code development, containerization and a composable architecture which are all critical to creating business agility and realizing value.
• The global launch of IFS’s new branding together with the Moment of Service sets out IFS’s clear strategy to align its value proposition to Servitization to enable organisations to deliver their Moment of Service.

IFS CEO, Darren Roos, commented: “IFS is a technology led company with the single goal to make the latest technology advancements available to our customers in a way that creates value fast, has a low total cost of ownership, and is easy to consume and use. H1 is evidence that our strategy to focus on this and to build agility into our product operations so customers can respond to the market fast is working.” Roos continued: “Customers can see the difference in what IFS is doing, and that ensuring their success is why we do what we do. They also see that very few other vendors offer flexibility in deployment, depth in product and powerful technology while shaping their business around customers experience.” Roos concluded: “Delivering our Moment of Service to our customers is a very real mission for IFS, and the sharp rise in cloud adoption is testimony to that.”

IFS Chief Financial Officer, Constance Minc, commented: “I believe our H1 performance is evidence of a strong and successful strategy. We are delivering double digit software revenue growth at 20% and our share of software revenue and recurring revenue continue to increase improving future performance predictability.” Minc added: “The upward trend in our performance is not only present in the last 6 months but over the long term as demonstrated by the double-digit growth in LTM software revenue for the past 3.5 years.”

Other financial highlights include:

• H1 software revenue was SEK 2.6bn, an increase of 20% Year on Year
• H1 recurring revenue was SEK 2bn, an increase of 27% Year on Year and representing more than 80% of software revenue
• H1 cloud revenue increased 79% Year on Year representing more than 39% of software revenue
• Proportion of license revenues from net new customers is 54% of total

* Note: all figures based in Swedish Krona and reported in constant currency.

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Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about IFS on Field Service News @ https://www.fieldservicenews.com/ifs
• Find out more about IFS @ www.ifs.com/
• Follow IFS on Twitter @ twitter.com/ifs

 

Totalmobile, the UK leader in Field Service Management software solutions, has announced it has helped Fortem, the property solutions provider, to digitise its repairs and maintenance service delivery with their Mobilise solution, improving compliance and providing a more comprehensive customer experience.

For nearly two decades, Fortem has delivered repairs and maintenance for over 40 social housing clients across the UK. The company annually completes 400,000 repairs in occupied homes as well as preparing 10,000 vacant properties for future occupancy. It also carries out repairs nationwide for a wide range of clients and to public sector buildings.

Totalmobile’s cloud-based mobile workforce management solution, Mobilise, helps Fortem to deliver a more efficient service for these customers. It enables offline working for all trades and ensures key information is available at the frontline worker’s fingertips, including questions to ask each customer based on the job at hand and forms to fill in that can be easily created and customised by Fortem.

TOTALMOBILE'S CLOUD-BASED MOBILISE APPLICATION CAPTURES JOB INFORMATION AND IMPROVES COMPLIANCE TO HELP TRANSFORM FORTEM'S NATIONWIDE SERVICE

Vehicle checks are quicker and simpler with a digital checklist that needs to be filled in prior to vehicle use, which is driving compliance as well as efficiency. Specifically, Fortem has seen a significant improvement in meeting its compliance obligations regarding waste notes – the logs staff need to take of every piece of waste produced at a job – as real time note-taking on the Mobilise app can be made mandatory.

Totalmobile’s solution was rolled out across the company over the last year, and as of April 2021 the application is now used by all 450 trade staff across seven contracts including Stonewater, Birmingham, PA Housing and Onward. It will also be the default mobile application for all future contracts. During the global pandemic, with Mobilise, Fortem has been able to update risk assessment forms as the government guidance has changed regularly, ensuring that all staff are kept up to date and are able to meet the current guidelines to keep themselves and their customers safe.

Chris Hone, the Systems Director at Fortem said “The ability for our trades to work reliably offline is key to service delivery. Combining that with the flexibility for our in-house IT team to evolve the forms and processes to meet our clients’ needs means that can are truly able to offer a differentiated service to our clients”.

Mick Williamson, Managing Director at Fortem, said “The introduction of Mobilise is a huge step forward for our trades. Since the solution was rolled out, they are better equipped to carry out repairs resulting in a more efficient service for our customers. As a responsible business, the opportunities offered by the solution in terms of health, safety and compliance are extremely important to us.

Rolling out our Mobilise solution has already helped support Fortem throughout this challenging year. Having a digital solution that provides all of the information mobile workers need and allows them to remain compliant throughout their work benefits the company as well as the customers, who receive a more efficient and comprehensive service every time.”

Looking to the future, Fortem will look at the subcontract supply chain and roll out Mobilise to its subcontractors, to use on their own mobile devices. The company will also move onto applying the solution to permits and void surveying to continue to drive the gains in efficiency and reductions in costs.

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Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about Totalmobile on Field Service News @ www.fieldservicenews.com/totalmobile
• Learn more about Totalmobile @ www.totalmobile.co.uk
• Follow Totalmobile on Twitter @ twitter.com/totalmobile
• Follow Totalmobile on LinkedIn @ www.linkedin.com/totalmobile

France and Spain first to receive fully integrated cloud communication platform.

Concluding our series our experts, Bill Pollock, Strategies for Growth, Marc Tatarsky at FieldAware, and Richard Pratley from SimPRO, identify potential areas of concern for service companies to look out for in 2019.

In The Big Discussion we bring together three industry experts and put four key questions for them to answer to give us a balanced view of the major trends impacting the field service sector. This week, the panel end our series by picking out areas of concern for the sector that could surface in 2019. 

What is the biggest area of concern that field service companies should address in the next 12 months?

BILL POLLOCK, PRESIDENT, STRATEGIES FOR GROWTH
The biggest area of concern for field service companies in the next 12 months will be, if they’re already somewhat behind the technology curve (or with respect to the competitive landscape), what do they need to do today to ensure that they will not fall further behind? And, it’s not just a matter of technology either; many FSOs will need to alter their corporate philosophy and mentality as well.

Technology goes hand-in-hand with the personnel that use it, so attention must also be given to how the organisation goes about replacing, and/or supplementing, its existing field force with new hires or the use of outside, third-party “feet on the street” support.
The services world is evolving so quickly, that any missteps along the way can be devastating – so every step, every move counts.

There will also be no time for any intra-mural infighting – only for collaboration and inter-departmental cooperation. Equipment will keep on breaking, and end-of-lifecycles are getting increasingly shorter. As such, there will always be the need for services organisations to deliver their support! However, only those that have the technological and corporate wherewithal to continually improve the way in which they deliver their services will rise to the top of the competitive order – and stay there!


MARC TATARSKY, SVP MARKETING, FIELD AWARE
The phrase ‘doing more with less’ is common in field service and that can be in relation to numerous resources and assets.
The workforce is a key element in this equation and can preoccupy a great deal of management time. There are concerns over an aging workforce in field service, a high turnover of workers and a shrinking pool of talent as demand increases.

Technology plays a critical role in any succession and resource planning. This may be empowering the workforce with automation to streamline operations, bring in best practice and increase productivity without the need to increase numbers. Using technology differently or embracing emerging technologies to enable remote expert capabilities, so a more experienced worker assists others.

Also attracting new workers, especially millennials, for whom, the latest technology is a big part of everyday life. The technology has to be right for both worker and the organisation to get maximum benefit

RICHARD PRATLEY, MANAGING DIRECTOR UK, SIMPRO
Technology is changing at a rapid pace. The technology we use today is very different from that we used five years ago so businesses will always have the challenge of how they can ensure the systems and technology they use are still current. Taking a long term view of the business requirement is vital.

Many businesses consider an off-the-shelf solution won’t fit the unique needs of the business. But think again! Overtly customised solutions can lead to restrictions with software updates and integrations with other systems in the future - not to mention a great deal of ongoing expense and time that should be spent on running the business.

Cloud-based software providers frequently release new updates (that are included in the licence fee) to help businesses stay ahead of tech trends. By ensuring the systems you use now are fit for-purpose, you’ll be able to keep up with future technological developments.

You can read the first instalment of The Big Discussion here, the second here and the third here. 

Ericsson has been selected by Swisscom, the largest telecommunications service provider in Switzerland, to enhance the consumer experience for its subscribers through deployment and integration of the Ericsson Expert Analytics solution into its existing big data ecosystem.

Ericsson’s solution will deliver data analysis and actionable insights for the service provider’s 5.3 million 4G mobile broadband subscribers using video and other OTT applications on the nationwide mobile network.

Daniel Staub, Swisscom, says: “Delivering a superior experience to our customers is at the very centre of Swisscom’s strategy, and Ericsson Expert Analytics will help us to pursue this vision even further by providing us with end-to-end visibility of our services across our 4G mobile broadband network. With this solution, we will now be able to monitor and proactively optimize our service level performance, as well as take action on any issues we see."

Arun Bansal, President and Head of Ericsson Europe and Latin America, says: “Satisfied customers are loyal customers. Not only will Ericsson Expert Analytics enhance the customer experience and improve network quality for Swisscom, but it also paves the way for smoother entry to 5G, IoT and cloud services with the solution’s advanced capabilities. We will continue to provide Swisscom with the most advanced network technologies and support as they move rapidly toward commercial availability of the next generation of connectivity.”

Swisscom is a pioneer for 5G services with Ericsson as its strategic partner. The two companies have already achieved a number of significant milestones in making 5G a commercial reality, highlighted recently by Europe’s first end-to-end, multivendor 5G Non-Standalone (NSA) data call on 3.5 GHz band. Swisscom was also the first announced customer for Ericsson’s strengthened end-to-end mobile transport solutions.

 

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