ARCHIVE FOR THE ‘service-management’ CATEGORY

FSH Builds Smarter Customer Service with BigChange Mobile Workforce Technology

Nov 08, 2018 • Newsfield servicefield service managementJobWatchService ManagementSoftware and AppsBig CHangeField Service TechnologiesMartin Port

FSH, the one-stop construction company servicing the north of England, has transformed its business with a 5 in 1 management system from BigChange. Operating as a cloud service linked to mobile apps used by workers onsite, the solution provides FSH...

Maintaining Tech Is Keeping The High- Street Alive And Kicking...

Nov 07, 2018 • FeaturesRetailbyboxClaudine Mosserifield servicefield service managementfirst time fixService ManagementField Service TechnologiesParts Pricing and LogisticsManaging the Mobile Workforce

Claudine Mosseri outlines how in an age of increasing consumer power it is critical field service engineers are able meet SLAs and explains how technology in service logistics is making that happen...

Rugged: Defined

Nov 06, 2018 • FeaturesHardwareEnterprise Mobilityfield servicefit-for-purposeIP ratingsRugged laptopsrugged tabletsService ManagementCapacative vs ResistiveField TechnologiesMIL-STD810GRugged Mobile Device

Rugged devices are a hugely important tools available to field service organisations to empower their engineers with mobile tools that are designed to survive the rigours of remote working environments. However, for the uninitiated, there can be a...

Old dogs. New Tricks. OnPoint vs On-Point throughout

Nov 05, 2018 • Featuresfield servicefield service managementfield service technologyInternet of ThingsService ManagementWarranty Management OnPointParts Pricing and Logistics

For those on the outside, it may seem that OnPoint Warranty Solutions are a new entrant into our sector.

One in a million... Make every customer your best customer!

Nov 01, 2018 • Newsdigitalisationfield servicefield service managementIFSService ManagementSoftware and AppsManaging the Mobile Workforce

You know the feeling. Whether it’s a patch of water by your washing machine, or an alert from a failing substation, it’s that sinking certainty that something’s wrong and that you need an expert to fix it. From that moment, everything depends on...

Operationalise the Future: 3 Keys to Getting Value from Your Tech Investment...

Nov 01, 2018 • FeaturesPaul WhitelamCHange ManagementClickSoftwarefield servicefield service managementfield service technologyService ManagementSoftware and AppsField TechnologiesManaging the Mobile Workforce

In the early part of this century we have seen huge technological developments impact field service management and increasingly technology and service delivery have become entwined - but investing in the wrong technology can be an expensive mistake,...

Why Augmented Reality Is Not Just A Solution For The Enterprise...

Oct 31, 2018 • FeaturesAugmented RealityFuture of FIeld ServiceRemote Assistancefield servicefield service managementfield service technologyService ManagementSmall Medium EnterpriseSMBManaging the Mobile Workforce

The potential for Augmented Reality being utilised in field service delivery can be leveraged just as effectively by smaller and medium-sized businesses as it can by their larger enterprise sized peers. Kris Oldland reports...

British Engineering Services improves productivity and service with FLS VISITOUR scheduling solution

Oct 31, 2018 • NewsFLSWorkforce Schedulingfast lean smartfield serviceJeremy SquireService ManagementSoftware and AppsBritish Engineering ServicesManaging the Mobile Workforce

Fast Lean Smart (FLS) is helping to cut down travel and admin time for British Engineering Services, enabling field engineers to be more productive by up to 15% each day.

Getting Ready For Take Off... Are you set for Field Service 2.0?

Oct 30, 2018 • FeaturesContract ManagementIntegrationInventory ManagementWorkforce SchedulingEnterprise Mobilityfield servicefield service managementService ManagementSoftware and AppsAPIField Service SchedulingParts Pricing and LogisticsManaging the Mobile Workforce

The potential to enhance field service efficiencies through technologies like IoT, Augmented Reality and Artificial Intelligence are out of this world. But to fully realise the benefits they can bring field service companies need to have a...

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