ARCHIVE FOR THE ‘service-management’ CATEGORY

Volvo Trucks introduces new monitoring services to maximize uptime

Sep 21, 2018 • videoFeaturesAutonomous Vehiclesfield serviceService ManagementDriverless vehiclesVolvo TrucksParts Pricing and Logistics

Volvo Trucks has been using connectivity for many years to support customers with efficient service planning. Now technologies are opening up new opportunities to take truck uptime even further. Enabling a deeper, more thorough analysis in real time...

Communication Channels: Customers Want It Their Way

Sep 20, 2018 • Featurescontact centremplsystemsPaul Whitefield serviceIFSService ManagementService TriageSoftware and Appssoftware and appsManaging the Mobile Workforce

As humans, we communicate as readily as we breathe and eat. Whichever generation we are born into the desire to relate to the peer group we grow up with remains a constant. The difference lies in the communication technology at our disposal. in this...

simPRO API Upgrade Puts Businesses On The Information Expressway

Sep 20, 2018 • Newsfield servicefield service softwareService ManagementSoftware and Appssoftware and appsAPIIntegrationsJonathan EastgateSimPROWrokforce ManagementManaging the Mobile Workforce

Web programmers and business managers across the United Kingdom will be able to integrate online applications faster and easier than previously possible thanks to a new API product released by global job management company simPRO.

Stress and Anxiety Among Mobile Workers Costs UK Economy £1.18 billion per year

Sep 18, 2018 • ManagementNewsB2Mfield serviceService ManagementMobile ImpactWorker WElbeingManaging the Mobile Workforce

New research released recently shows that mobile device reliability is having an enormous impact on the health and well-being of mobile workers, with over 40% experiencing stress or anxiety due to device issues that prevent them from completing...

Beyond Great Service: The Results

Sep 14, 2018 • FeaturesManagementbeyond great servicefield servicefield service managementJim Bastonselling serviceService LeadershipService ManagementService RevenueManaging the Mobile Workforce

In the final feature from our exclusive serialisation of Jim Baston’s excellent industry focused book Beyond Great Service we see the benefits that have resulted in Charlie’s efforts to establish a new sales-focused mentality amongst his service...

GAP transforms service with a BigChange to mobile operations

Sep 13, 2018 • Newsfield service managementfield service softwarefield service technologyService ManagementSoftware and AppsBig CHangeGAP Hire ServicesJob Watch

GAP Hire Solutions has equipped 400 of its drivers with tablets as the first part of the rollout of a 5-in-1 management solution from BigChange.

Innovation and Ingenuity (#FSN20 2018 teaser!)

Sep 13, 2018 • FeaturesManagementFSN20Leaderfield serviceService ManagementService LeadersManaging the Mobile Workforce

The #FSN20 is our annual list of those shaping and developing our industry. However, before we make the final announcement of those who are on the 2018 list, Kris Oldland, Field Service News, Editor-in-Chief talks us through how the approach to...

Overcoming Field Service Challenges In Facilities And Property Management...

Sep 13, 2018 • Featuresproperty managementCase Studiesfacilities managementfield servicefield service managementFieldAwareService ManagementSoftware and AppsEthan BajrakMarc TatarskyMeadows Service GroupManaging the Mobile Workforce

Marc Tatarsky, SVP Marketing, FieldAware offers us an excellent case study of how Meadows Service Group are overcoming the challenges their field service operation were facing...

Opinion: Why Marne Martin being appointed at IFS is excellent news for the whole industry

Sep 12, 2018 • FeaturesFSMFuture of FIeld ServiceMark BrewerMArne MArtinPaul WhiteWorkwavefield servicefield service technologyIFSService ManagementStephen Jeff WattsDarren RoosManaging the Mobile Workforce

Swedish enterprise mobility and ERP provider IFS recently announced the hiring of former ServicePower CEO, Marne Martin, as President of their Service Management Business Unit, part of a dual role she has taken on alongside being CEO of IFS...

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