ARCHIVE FOR THE ‘clicksoftware’ CATEGORY

Salesforce Goes All in on ClickSoftware

Oct 28, 2019 • FeaturesSoftware & AppsMergers and AcquisitionsBill PollockClickSoftwareField Service LightningSalesforceSalesforce Service Cloud

Click’s Scheduling Optimization Module was Just a Teaser! Now, Salesforce has Gone All In, and Click’s Found a Home. Bill Pollock, gives an analyst’s take on the acquisition...

Plan for Tomorrow, Fix Today

Sep 04, 2019 • FeaturesSoftware & AppsFuture Technologyclick softwareClickSoftwaredynamic schedulingCapacity Management

Aligning capacity planning with dynamic work order scheduling is the key to planning for tomorrow not just getting through today unscathed argues Click’s Paul Whitelam. Kris Oldland reports...

REACTION: Salesforce's Acqisition of Click

Aug 19, 2019 • NewsMergers and AcquisitionsClickSoftwareSalesforce

SFGSM's Bill Pollock gives an analyst response to Salesforce's $1/35bn purchase of Click Software.

Salesforce to Acquire ClickSoftware

Aug 08, 2019 • Software & AppsNewsMergers and AcquisitionsNews Software and AppsClickSoftwareSalesforce

Cloud-based software firm will purchase Israeli tech outfit to boost service offering.

Why Healthcare Providers Need to Know About Schedule Optimization

Apr 08, 2019 • FeaturesManagementPaul WhitelamClickSoftwarehealthcarescheduling

Paul Whitelam, ClickSoftware takes a deep dive into the healthcare sector, putting forward the case that it is high time healthcare providers embrace schedule optimisation to help cost-effectively improve operations and ensure patient care does not...

9 Field Service Practices to Retire by 2020

Dec 18, 2018 • FeaturesManagementSoftware & AppsNPSPaul WhitelamCHange ManagementClickSoftwarefield servicefield service managementfield service softwarefield service technologyService Managementappointment bookingLive Traffic UpdatesCustomer Satisfaction and ExpectationsManaging the Mobile Workforce

With 2020 on the horizon, it’s the perfect time to think about new ways to improve your field service business. Paul Whitelam, ClickSoftware outlines nine key areas that you need to be targeting to ensure your service delivery remains competitive as...

Operationalise the Future: 3 Keys to Getting Value from Your Tech Investment...

Nov 01, 2018 • FeaturesPaul WhitelamCHange ManagementClickSoftwarefield servicefield service managementfield service technologyService ManagementSoftware and AppsField TechnologiesManaging the Mobile Workforce

In the early part of this century we have seen huge technological developments impact field service management and increasingly technology and service delivery have become entwined - but investing in the wrong technology can be an expensive mistake,...

Strategic partnerships and customer wins drive growth; real-time intelligence drives value

Oct 05, 2018 • ManagementNewsClickSoftwarefield servicefield service managementgartnerService ManagementClick Field Service EdgeMark CattiniManaging the Mobile Workforce

ClickSoftware, the leading provider of field service management software, has announced a number of new customer wins and updates from the second quarter of 2018.

Getting More Value from Field Service Automation Takes the Human Touch

Jul 06, 2018 • FeaturesAIArtificial intelligenceFuture of FIeld ServicePaul Whitelamzero-touch serviceChatbotsClickSoftwarefield servicefield service managementService Management

Paul Whitelam, VP Product Marketing, ClickSoftware, puts across the case that in the race towards AI adoption we shouldn’t forget to see the value and importance of human input in the service cycle...

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