ARCHIVE FOR THE ‘service-management’ CATEGORY

The benefits of treating your customers … well, like customers!

Aug 21, 2015 • FeaturesManagementfuture of field serviceBill PollockService ManagementCustomer Satisfaction and Expectations

New levels of customer service performance are now the norm and it’s about time we all realised this,  writes Bill Pollock, President, Strategies for Growth

Infographic: Manual processes vs field service management software: A comparison

Aug 05, 2015 • FeaturesinfographicsManual processesService ManagementSoftware and Appssoftware and appsthe service manager

This excellent infographic created by field service software provider  The Service Manager  exploring the benefits of field service software which they have kindly allowed us to share with you...

Tecalemit modernises service management with Tesseract

Jul 24, 2015 • FeaturesManagementCase Studiesfield service managementField Service Management SystemsService ManagementSoftwareSoftware and AppsTecalemit Garage EquipmentAsolvi

Tecalemit is a leading UK supplier of vehicle servicing equipment. It first began using Tesseract’s service management software in 1999 and has been pursuing increased automation, greater efficiency and better service ever since assisted by its...

Service Management in the Cloud - The $120bn Question

Dec 30, 2014 • FeaturesFuture of FIeld Servicefuture of field servicecloudSaaSService Management

The Cloud. Can you really avoid it? The cloud market is expected to grow to $121 billion dollars in 2015, a 26% compound annual growth rate from 2010’s $37 billion[1].

Market Watch: Sunrise Software (Service Management Software)

Aug 03, 2014 • NewsconstructionNicholls and ClarkeIT Service ManagementITSMService ManagementSoftware and Appssoftware and appsSunrise Software

Surrey Based service management software provider are selected by nationwide building materials company and announce a new improvements to their Service Desk solution…

Service Management is never standard

Jul 29, 2014 • FeaturesPAul AdamsService ManagementSoftware and Appssoftware and appssolarvista

Paul Adams, Marketing and development manager at Solarvista looks at why no two field service companies are ever quite the same and what that means when choosing service management software...

Services that speak to their customers

Feb 21, 2014 • FeaturesManagementNick FrankNoventumcase studiesservice excellenceService Management

Nick Frank, a specialist service management consultant with Noventum Service Management continues his series of case studies outlining best practices in field service...

Can business intelligence change the fragmented service management supply chain? (Part Two)

Jan 21, 2014 • FeaturesManagementmanagementbig databusiness intelligencecentrexcentrex servicesglyn doddService Management

In the first part of this two part feature Glyn Dodd, Managing director of Centrex Services discussed how with the current economic business pressure, reducing costs in the service management supply chain without compromising customer satisfaction...

Creating value through Services: Where to start?

Nov 13, 2013 • FeaturesManagementNick FrankService DeliveryService Management

When talking about service, we often hear senior managers asking the question, ’But where do you start?’

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