Arrow Labs, the technology company uniting deskless, frontline workers, announces a partnership with BMB Group (“BMB”) - a multinational and world leader in providing custom-made IT solutions.
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Dec 06, 2021 • News • Digital Transformation • field service technology • SaaS • GLOBAL • FRONTLINE WORKERS • ARROW LABS
Arrow Labs, the technology company uniting deskless, frontline workers, announces a partnership with BMB Group (“BMB”) - a multinational and world leader in providing custom-made IT solutions.
Arrow Labs and BMB’s combined expertise will deliver cutting-edge, turnkey, workflow management solutions to large enterprises with significant field operations, and a need for the highest standard customer service. The joint deployment of solutions – including Arrow Labs’ flagship enterprise SaaS software, MIMS - will initially focus on the MENA region, and prioritise the telecoms, logistics, oil and gas and utility sectors.
THE PARTNERSHIP WILL ALLOW ARROW LABS TO RAPIDLY SCALE ITS MIMS WORKFLOW MANAGEMENT SOLUTION INTO PRIORITY SECTORS
Companies in these sectors in particular, plus others, have a critical need to improve and optimise automation, performance and workflow management – which MIMS and BMB’s machine learning-based solutions will address.
For Arrow Labs, working with BMB will provide a faster, greater reach of MIMS to customers in new and existing markets, allowing a more rapid scaling of its business. Broader, more end-to-end solutions will also be possible - such as IoT and monitoring capabilities - and leverage the complementary nature of BMB’s product portfolio and MIMS.
BMB has over 3,000 industry-leading customers, in all verticals, across 17 offices, in the Middle East, North Africa and Europe. Customers include the likes of BP, BT Group, Carrefour, Coca-Cola, DHL International GmbH, Diageo, Eni S.p.A., General Motors, Halliburton, Maersk, Nestle, Nokia, Orascom Telecom, Renault, Repsol, and RWE AG.
Rami Darwish, Chief Executive Officer of Arrow Labs, commented:
“This partnership is a real coup for Arrow Labs. BMB Group’s customer list is a who’s who of large enterprises, in sectors that will greatly benefit from our frontline worker solution - MIMS. We are honoured that BMB has chosen Arrow Labs as its partner; this will help us reach customers much faster and more broadly. Our combination is also reciprocal, and we look forward to adding value to BMB via the joint deployment of our complementary solutions.”
Maria Tohme, COO – Levant of BMB Reach, commented:
“BMB is excited for this new partnership with Arrow Labs as it is a great addition that complements our solutions offering. BMB has been on the forefront of Digital Transformation for the past few years and we have helped our customers transform their businesses and streamline their operations. We believe that by partnering with Arrow Labs, we will offer a diverse portfolio that will change the way businesses manage their field service workforce and surely increase their operational efficiency.”
Today’s announcement follows the recent endorsement of Arrow Labs by the renowned American investor, Tim Draper, in the company’s recent US$5 million Series A fundraise – which was one of Mr. Draper’s earliest investments in the MENA region.
Arrow Labs is recording high growth, especially with industry leaders in the telecoms, oil and gas and logistics sectors, with clients including G4S, Dubai Ports World and Bnet.
Further Reading:
- Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
- Read more about Field Service Management @ www.fieldservicenews.com/field-service-management
- Learn more about ArrowLabs @ arrowsecure.com
- Connect with Arrow Labs on LinkedIn @ www.linkedin.com/company/arrowlabsmims/
- Follow Arrow Labs on Twitter @ twitter.com/ArrowLabsMIMS
Dec 02, 2021 • News • Digital Transformation • field service technology • FieldAware • fleet management • GLOBAL • GPS Insight
GPS Insight, a leading provider of SaaS-based fleet management software and complementary solutions in the United States and Canada, today announced the acquisition of FieldAware, the leader in made-for-mobile, cloud-based field service solutions.
GPS Insight, a leading provider of SaaS-based fleet management software and complementary solutions in the United States and Canada, today announced the acquisition of FieldAware, the leader in made-for-mobile, cloud-based field service solutions.
The acquisition advances field services and fleet tracking capabilities for GPS Insight, allowing them to better serve customers of all sizes through a more robust and comprehensive digital platform with capabilities to achieve operational insights and cost savings.
THIS PARTNERSHIP MOVES FIELDAWARE CLOSER TO FULLY DIGITIZING AND AUTOMATING A MADE-FOR-MOBILE FIELD OPERATIONS EXPERIENCE
"GPS Insight is thrilled to provide even better solutions for our customers through this partnership with FieldAware, while at the same time extending our competitive advantage across the field service and fleet management landscape," said Gary Fitzgerald, CEO at GPS Insight. "We're committed to creating tools for businesses to operate with more efficiency," Fitzgerald adds, "and bringing together these two platforms will provide an unparalleled synergy to guarantee high-quality, reliable service that drives bottom-line profitability, while enabling our customers to deliver a superior end-to-end service experience for their customers."
The acquisition will better position GPS Insight to expand its field service solutions to meet the unique digital field service challenges of mid-market and enterprise service organizations across core industries, such as industrial and commercial equipment, solar and renewable energy, facility and property management, waste management, construction, HVAC, electrical, and plumbing, while ensuring fleet performance—along with driver safety and compliance—to a customer base of more than 250,000 vehicles combined.
"This is an exciting time for FieldAware to join forces with GPS Insight. This partnership moves FieldAware closer to realizing our vision of fully digitizing and automating a comprehensive, made-for-mobile field operations experience," said Steve Mason, COO at FieldAware. "Existing and new customers can expect to see benefits immediately as we take our solutions and innovation to a new level to expand the impact of all types of assets in the field."
"FieldAware's history of digital innovation has been transforming field service organizations since 2011," continued Fitzgerald. "By integrating their field-first service suite with the industry-leading telematics, video telematics, and field service management solutions from GPS Insight, we'll be able to complement each other's unique strengths and market positioning—expanding our go-to-market channels and cross-selling opportunities. This acquisition not only grows the GPS Insight product portfolio, but also reinforces our commitment to helping companies realize the promise of fully digital field operation transformation."
For more information, please visit gpsinsight.com
Further Reading:
- Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
- Read more about Service Innovation @ www.fieldservicenews.com/service-innovation
- Read more about FieldAware on Field Service News @ www.fieldservicenews.com/fieldaware
- Learn more about FieldAware @ www.fieldaware.com
- Find out more about GPS Insights @ gpsinsight.com
- Follow FieldAware on Twitter @ twitter.com/fieldaware
Oct 13, 2021 • Christian Kowalkowski • field service technology • Servitization • The View from Academia • Covid-19 • Digital Symposium
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Christian Kowalkowski, Professor of Industrial Marketing at the Institute of Technology at Linköping University and he is affiliated with...
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Christian Kowalkowski, Professor of Industrial Marketing at the Institute of Technology at Linköping University and he is affiliated with CERS, at Hanken School of Economics in Helsinki.
Professor Kowalkowski rapidly established himself as a leading authority in the field of B2B service strategy research and he focuses on service growth strategies, service innovation, and the interplay between digitization and servitization.
During the conversation, the two discuss a wide range of topics related to the growing trend towards servitization and how the pandemic has changed the approach to digital transformation among field service organisations.
In this exceprt from that conversation, they discuss whether the pandemic has killed or reinforced the role of servitization.
Want to know more?
FSN Premium subscribers and FSN Elite members can access the full-length interview plus many, many more in the Field Service New Digital Symposium. If you have an FSN Premium account you can access the video on the button below. If you are currently on our FSN Standard subscription tier you can upgrade your subscription by clicking the link below.
If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more.
Further Reading:
- Read more about Servitization & Advanced Services @ www.fieldservicenews.com/servitization
- Read more about the imapct of COVID-19 iin the field service sector @ www.fieldservicenews.com/COVIID-19
- Read exclusive articles by Christian Kowalkowski on FSN @ www.fieldservicenews.com/christian-kowalkowski
- Connect with Christian Kowalkowski on LinkedIn @ www.linkedin.com/kowalkowski/
Oct 11, 2021 • Christian Kowalkowski • field service technology • Servitization • The View from Academia • Covid-19 • Digital Symposium
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Christian Kowalkowski, Professor of Industrial Marketing at the Institute of Technology at Linköping University and he is affiliated with...
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Christian Kowalkowski, Professor of Industrial Marketing at the Institute of Technology at Linköping University and he is affiliated with CERS, at Hanken School of Economics in Helsinki.
Professor Kowalkowski rapidly established himself as a leading authority in the field of B2B service strategy research and he focuses on service growth strategies, service innovation, and the interplay between digitization and servitization.
During the conversation, the two discuss a wide range of topics related to the growing trend towards servitization and how the pandemic has changed the approach to digital transformation among field service organisations.
In this exceprt from that conversation, they discuss how companies can align remote and on-site service delivery into their portfolio of services and what role servitization can play in this.
Want to know more?
FSN Premium subscribers and FSN Elite members can access the full-length interview plus many, many more in the Field Service New Digital Symposium. If you have an FSN Premium account you can access the video on the button below. If you are currently on our FSN Standard subscription tier you can upgrade your subscription by clicking the link below.
If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more.
Further Reading:
- Read more about Servitization & Advanced Services @ www.fieldservicenews.com/servitization
- Read more about the imapct of COVID-19 iin the field service sector @ www.fieldservicenews.com/COVIID-19
- Read exclusive articles by Christian Kowalkowski on FSN @ www.fieldservicenews.com/christian-kowalkowski
- Connect with Christian Kowalkowski on LinkedIn @ www.linkedin.com/kowalkowski/
Oct 08, 2021 • Christian Kowalkowski • field service technology • Servitization • The View from Academia • Covid-19 • Servitization and Advanced Services
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Christian Kowalkowski, Professor of Industrial Marketing at the Institute of Technology at Linköping University and he is affiliated with...
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Christian Kowalkowski, Professor of Industrial Marketing at the Institute of Technology at Linköping University and he is affiliated with CERS, at Hanken School of Economics in Helsinki.
Professor Kowalkowski rapidly established himself as a leading authority in the field of B2B service strategy research and he focuses on service growth strategies, service innovation, and the interplay between digitization and servitization.
During the conversation, the two discuss a wide range of topics related to the growing trend towards servitization and how the pandemic has changed the approach to digital transformation among field service organisations.
In this exceprt from that conversation, they analyse in-depth the difference between customer satisfaction, customer experience and customer success.
Want to know more?
FSN Premium subscribers and FSN Elite members can access the full-length interview plus many, many more in the Field Service New Digital Symposium. If you have an FSN Premium account you can access the video on the button below. If you are currently on our FSN Standard subscription tier you can upgrade your subscription by clicking the link below.
If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more.
Further Reading:
- Read more about Servitization & Advanced Services @ www.fieldservicenews.com/servitization
- Read more about the imapct of COVID-19 iin the field service sector @ www.fieldservicenews.com/COVIID-19
- Read exclusive articles by Christian Kowalkowski on FSN @ www.fieldservicenews.com/christian-kowalkowski
- Connect with Christian Kowalkowski on LinkedIn @ www.linkedin.com/kowalkowski/
Oct 06, 2021 • Christian Kowalkowski • field service technology • Servitization • The View from Academia • Covid-19
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Christian Kowalkowski, Professor of Industrial Marketing at the Institute of Technology at Linköping University and he is affiliated with...
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Christian Kowalkowski, Professor of Industrial Marketing at the Institute of Technology at Linköping University and he is affiliated with CERS, at Hanken School of Economics in Helsinki.
Professor Kowalkowski rapidly established himself as a leading authority in the field of B2B service strategy research and he focuses on service growth strategies, service innovation, and the interplay between digitization and servitization.
During the conversation, the two discuss a wide range of topics related to the growing trend towards servitization and how the pandemic has changed the approach to digital transformation among field service organisations.
In this exceprt from that conversation, they discuss how much the pandemic has accelerated mass acceptance and the evolution of digital transformation in the field service industry.
Want to know more?
FSN Premium subscribers and FSN Elite members can access the full-length interview plus many, many more in the Field Service New Digital Symposium. If you have an FSN Premium account you can access the video on the button below. If you are currently on our FSN Standard subscription tier you can upgrade your subscription by clicking the link below.
If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more.
Further Reading:
- Read more about Servitization & Advanced Services @ www.fieldservicenews.com/servitization
- Read more about the imapct of COVID-19 iin the field service sector @ www.fieldservicenews.com/COVIID-19
- Read exclusive articles by Christian Kowalkowski on FSN @ www.fieldservicenews.com/christian-kowalkowski
- Connect with Christian Kowalkowski on LinkedIn @ www.linkedin.com/kowalkowski/
Some of the Service Challenges Posed by the Pandemic Have Led to Positive Outcomes for Organisations
Oct 04, 2021 • Christian Kowalkowski • field service technology • Servitization • The View from Academia • Covid-19 • Digital Symposium
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Christian Kowalkowski, Professor of Industrial Marketing at the Institute of Technology at Linköping University and he is affiliated with...
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Christian Kowalkowski, Professor of Industrial Marketing at the Institute of Technology at Linköping University and he is affiliated with CERS, at Hanken School of Economics in Helsinki.
Professor Kowalkowski rapidly established himself as a leading authority in the field of B2B service strategy research and he focuses on service growth strategies, service innovation, and the interplay between digitization and servitization.
During the conversation, the two discuss a wide range of topics related to the growing trend towards servitization and how the pandemic has changed the approach to digital transformation among field service organisations.
In this exceprt from that conversation, they analyse which service challenges posed by the pandemic have ultimately led to positive outcomes for field service organisations.
Want to know more?
FSN Premium subscribers and FSN Elite members can access the full-length interview plus many, many more in the Field Service New Digital Symposium. If you have an FSN Premium account you can access the video on the button below. If you are currently on our FSN Standard subscription tier you can upgrade your subscription by clicking the link below.
If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more.
Further Reading:
- Read more about Servitization & Advanced Services @ www.fieldservicenews.com/servitization
- Read more about the imapct of COVID-19 iin the field service sector @ www.fieldservicenews.com/COVIID-19
- Read exclusive articles by Christian Kowalkowski on FSN @ www.fieldservicenews.com/christian-kowalkowski
- Connect with Christian Kowalkowski on LinkedIn @ www.linkedin.com/kowalkowski/
Oct 01, 2021 • Christian Kowalkowski • field service technology • Servitization • The View from Academia • Covid-19 • Digital Symposium
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Christian Kowalkowski, Professor of Industrial Marketing at the Institute of Technology at Linköping University and he is affiliated with...
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Christian Kowalkowski, Professor of Industrial Marketing at the Institute of Technology at Linköping University and he is affiliated with CERS, at Hanken School of Economics in Helsinki.
Professor Kowalkowski rapidly established himself as a leading authority in the field of B2B service strategy research and he focuses on service growth strategies, service innovation, and the interplay between digitization and servitization.
During the conversation, the two discuss a wide range of topics related to the growing trend towards servitization and how the pandemic has changed the approach to digital transformation among field service organisations.
In this exceprt from that conversation, they discuss the importance of the customer point of view when it comes to servitization.
Want to know more?
FSN Premium subscribers and FSN Elite members can access the full-length interview plus many, many more in the Field Service New Digital Symposium. If you have an FSN Premium account you can access the video on the button below. If you are currently on our FSN Standard subscription tier you can upgrade your subscription by clicking the link below.
If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more.
Further Reading:
- Read more about Servitization & Advanced Services @ www.fieldservicenews.com/servitization
- Read more about the imapct of COVID-19 iin the field service sector @ www.fieldservicenews.com/COVIID-19
- Read exclusive articles by Christian Kowalkowski on FSN @ www.fieldservicenews.com/christian-kowalkowski
- Connect with Christian Kowalkowski on LinkedIn @ www.linkedin.com/kowalkowski/
Sep 29, 2021 • Christian Kowalkowski • field service technology • Servitization • The View from Academia • Covid-19 • Digital Symposium
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Christian Kowalkowski, Professor of Industrial Marketing at the Institute of Technology at Linköping University and he is affiliated with...
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Christian Kowalkowski, Professor of Industrial Marketing at the Institute of Technology at Linköping University and he is affiliated with CERS, at Hanken School of Economics in Helsinki.
Professor Kowalkowski rapidly established himself as a leading authority in the field of B2B service strategy research and he focuses on service growth strategies, service innovation, and the interplay between digitization and servitization.
During the conversation, the two discuss a wide range of topics related to the growing trend towards servitization and how the pandemic has changed the approach to digital transformation among field service organisations.
In this exceprt from that conversation, the two discuss whether the conversation around servitization has become more mainstream over the last few years and the many different approaches that companies can take towards servitization as we start rebuilding from the pandemic.
Want to know more?
FSN Premium subscribers and FSN Elite members can access the full-length interview plus many, many more in the Field Service New Digital Symposium. If you have an FSN Premium account you can access the video on the button below. If you are currently on our FSN Standard subscription tier you can upgrade your subscription by clicking the link below.
If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more.
Further Reading:
- Read more about Servitization & Advanced Services @ www.fieldservicenews.com/servitization
- Read more about the imapct of COVID-19 iin the field service sector @ www.fieldservicenews.com/COVIID-19
- Read exclusive articles by Christian Kowalkowski on FSN @ www.fieldservicenews.com/christian-kowalkowski
- Connect with Christian Kowalkowski on LinkedIn @ www.linkedin.com/kowalkowski/
Field Service News is published by 1927 Media Ltd, an independent publisher whose sole focus is on the field service sector. As such our entire resources are focused on helping drive the field service sector forwards and aiming to best serve our industry through honest, incisive and innovative media coverage of the global field service sector.
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