ARCHIVE FOR THE ‘service-management’ CATEGORY

The Field Service Podcast: Series 2 Episode 8 - Time for FSM to standalone?

Nov 14, 2018 • FeaturesAugmented RealityCRMFSMFSM SystemsFuture of FIeld ServiceMArne MArtinPodcastresourcesWorkwaveERPfield serviceIFSInternet of ThingsIoTService ManagementField Service TechnologiesService Management OnlineManaging the Mobile Workforce

In this, the latest edition of the Field Service Podcast, Kris Oldland, Field Service News, Editor-in-Chief, is joined by Marne Martin, CEO of WorkWave and president of Service Management for IFS about her new role with IFS as well as discussing...

Augmented Knowledge: Combining Knowledge Management with Augmented Reality and People...

Nov 14, 2018 • FeaturesAugmented RealityFuture of FIeld ServiceKnowledge ManagementNick FrankRemote Assistancefield servicefield service managementfield service technologyService ManagementSi2 partnersField TechnologiesPeter MaierManaging the Mobile Workforce

We've been asking for some time now how Augmented Reality will fill its potential as a central fulcrum within the future of field service. For Nick Frank the key is for it AR to become entwined with Knowledge Management... 

Solving the Headache of Service Logistics...

Nov 13, 2018 • Featuresbyboxfield servicefield service managementService ManagementServitizationSimon FahieParts Pricing and LogisticsManaging the Mobile Workforce

In a recent episode of The Field Service Podcast, Kris Oldland, Editor-in-Chief, Field Service News spoke with Simon Fahie, Managing Director of ByBox, and in what was a wide-ranging discussion the two touched on a number of key topics affecting...

WorkWave PestPac Redefines Focus on Customer Experience and End User Engagement

Nov 13, 2018 • NewsWorkwavefield servicefield service managementService ManagementSoftware and AppsField Service EngneerField TechnologiesManaging the Mobile Workforce

WorkWave, a leading provider of software solutions for the field service and last-mile delivery industries, recently announced its aim to reestablish its focus on customer experience, both through initiatives that further its position as a strategic...

Why GPS And Real-Time Traffic Are Essential For Effective Field Service Scheduling...

Nov 12, 2018 • FeaturesFleet TechnologyFLSWorkforce Schedulingfast lean smartfield servicefield service managementfleet managementJeremy SquireService EngineerService ManagementtelematicsField TechnologiesGPS TrackingReal-time trafficManaging the Mobile Workforce

The blend of GPS, real-time traffic information and latest workforce scheduling can yield previously unknown levels of efficiency for field service delivery. Jeremy Squire, Managing Directo, FLS, Fast Lean Smart explains how... 

New telematics integration capability combines real-time fleet information in a single interface

Nov 12, 2018 • Fleet TechnologyNewsfleet technologyWEBFLEETfield servicefield service technologyfleet managementService ManagementTomTom TelematicsVisionTrack

TomTom Telematics has launched a new version of its fleet management Software-as-a-Service solution WEBFLEET 3.3 which allows fleet operators to review combined vehicle data from different sources in one easy-to-use interface.

Why Cloud Computing Has Been The Greatest Driver Of Service Excellence Ever...

Nov 09, 2018 • FeaturesManagementCloud computingfield servicefield service managementfield service technologySaaSService DeliveryService ManagementSoftware as a ServiceSmall to Medium EnterprisesSMBAsolviManaging the Mobile Workforce

The advent of Cloud computing has had a profound effect on field service management.

Digitalisation needs to be about the process not the technology…

Nov 08, 2018 • FeaturesAsteaFuture of FIeld ServicedigitalisationEnterprise Mobilityfield servicefield service managementfield service technologyService ManagementJohn HuntService Management Technology

John Hunt outlines why when it comes to digitalisation, the focus should be on the end goals, not the technology...

JLT Mobile Computers Expands its Android™ Products Suite with New Fully Rugged Tablets and Handheld Computers

Nov 08, 2018 • HardwareNewsEnterprise Mobilityfield servicefield service technologyJLTJLT Mobile Computersrugged hardwareRugged Mobilerugged tabletsService ManagementField Service HardwareManaging the Mobile Workforce

JLT Mobile Computers, a leading developer and manufacturer of reliable computers for demanding environments, sees an increasing demand for Android within many of its core segments, including warehouse logistics, transportation, ports, mining and...

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