ARCHIVE FOR THE ‘b2m’ CATEGORY

New research released recently shows that mobile device reliability is having an enormous impact on the health and well-being of mobile workers, with over 40% experiencing stress or anxiety due to device issues that prevent them from completing their job effectively.

The strain of dealing with device issues in the field, such as battery failure or crashing apps, led to 16% of mobile workers taking at least one day off work in the last year due to the resulting stress or anxiety, including 7% who took six or more days sick leave as a result. As well as being unable to complete tasks, respondents also said mobile device failure sparked customer anger and rudeness, further increasing stress and anxiety levels.

When the findings are applied to the entire UK mobile workforce, estimated at 12,596,000 people, the cost of sick leave taken as a result of stress or anxiety caused by device reliability issues to the UK economy would be at least £1.18bn per year. Added to the US research results, the economic impact on both economies would be at least £7.9bn.

[quote float="left"]29% said they suffered stress or anxiety as a result of mobile issues but hadn’t taken time off as they could not afford to[/quote]A further 29% said they suffered stress or anxiety as a result of mobile issues but hadn’t taken time off as they could not afford to. Additionally, 24% said they haven’t raised their device issues to management as they felt their employer will not do anything about it.

The figures are the result of a survey of mobile workers in the UK and US by B2M Solutions, a global software company that dramatically improves how enterprise mobility is operated and managed.

The ‘Mobile Impact Survey’ took the opinions of 200 mobile workers across the UK and US who stated that the mobile device they used at work was a critical tool for them to complete their tasks, and that device reliability was paramount.

The impact to businesses for the time that staff take away from work increases the Total Cost of Ownership of mobile devices, the typical metric for measuring return on investment, by up to 14% per year. B2M states this is a key component in deriving the True Cost of Ownership™.

Gary Lee, B2M Chief Revenue Officer, commented: “Businesses are placing more responsibility onto their mobile workers but aren’t investing in tools to ensure the critical mobile devices they need to perform these new tasks are operating correctly and can be depended on.

“And it’s in their own interest. Our estimates on the cost of device failure are conservative, as even our True Cost of Ownership figures do not include further potential impacts such as having to pay overtime to remaining workers to pick up their sick colleagues’ excess work, financial penalties for missing customer SLAs, brand reputation damage, insurance claims or in extreme cases the cost of out of court settlements for workers who are unable to return to work.”

 

---

Be social and share

B2M Solutions, the enterprise mobile device analytics company that delivers actionable insights, have recently released a return on investment (ROI) calculator that enterprises can use to quickly determine the savings that can be made by optimising their mobile device populations.

Mobile device analytics helps to identify issues affecting device performance that can have a costly impact on the bottom line as they can cause decreased productivity, failure to meet service level agreements, poor customer experience and damaged brand reputation. The issues preventing a device from working optimally can include everything from poor network coverage and connectivity issues to increased battery discharge rates and applications that are causing devices to crash.

IT and operations and executives involved in the management of mobile devices can now use the free online calculator to learn how much downtime and associated costs could be prevented with mobile device analytics, depending on the type of devices the enterprise uses and other variables specific to its work processes.

The calculator determines ROI based on failure rates, lost time due to device failure and lost productivity that are based on benchmarks B2M has developed after aggregating and analysing actual performance data from its experience in helping customers manage hundreds of thousands of mobile devices over time.

B2M is a pioneer in enterprise mobile device analytics and its solutions have supported mobile deployments around the world for enterprise and OEM customers including Barcode Warehouse, BT, easyJet, Ferguson, Hermes, Johnson Controls, Lynx Express, Motorola, Panasonic, RBS, Royal Mail, TRG, Volkswagen and Zebra Technologies.

The workers who use mobile devices are often the face of the company to its customers. Their devices need to perform efficiently so the business can run reliably and deliver an excellent customer experience,” said B2M Founder and CEO Julie Purves. “It is no longer enough to simply manage mobile devices, they need to be monitored and optimised. Mobile device analytics are essential for improving the performance of mobile devices and the business processes that depend on them, so we are very excited to introduce this tool to help users understand the value of mobile device analytics.”

 

Mobile device management (MDM) systems typically focus on device configuration and status, whilst mobile device analytics provides insight into device performance and how it can be improved.

B2M’s Elemez mobile device analytics solutions can be used on their own or fully integrated with MDM systems. Elemez is B2M's cloud-based enterprise mobile analytics solution for businesses looking to optimise mobile devices. A standard user interface means it's quick and easy to set up and provides real-time actionable insights on the most common metrics via an interactive dashboard. Elemez brings this data to life, visualising it via graphs and charts so it is easy to see trends affecting device performance and to spot potential problems before they have a serious effect on a business.

 

---

 

Be social and share this feature