In this sample from the Field Service News webinar Field Service System Overview: Microsoft Dynamics for Field Service and the eBECS added IP Kris Oldland, Editor-in-Chief, Field Service News hosts a Q&A session with the session presenters Michael Smythe and Alice Walton.

Want to know more? The full webinar is available to Field Service News subscribers only - but if you are a field service professional then you can apply for a complimentary subscription now on the link below and we will send you links to access the full webinar as a thank you for your application!

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In this sample from the Field Service News webinar "5 fundamental FSM technologies" Kris Oldland, Editor-in-Chief, Field Service News puts questions to Tesseract's Kevin McNally on the topic of what we should expect as standard from a field service management system and how to ensure we get the best out the solutions we have...

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In this Field Service News webinar brought to you in partnership with Tesseract, we will be exploring five fundamental field service management technologies that every field service organisation should have in place – discussing why each is vital to making sure your service delivery hits your core KPIs as well as taking a look at how to use the technologies in a live environment.

This webinar will provide a strong hands-on overview of the types of technology that your team should be using with demonstrations and user tips from Tesseract’s Kevin McNally to help you get the most value from field service management technology.

The technology we will be showcasing will be Tesseract’s own Service Centre 5.1 the latest offering from a company with over a thirty year heritage in delivering field service management software, so there will be a great opportunity to see the latest generation of FSM solution in action – although there will be plenty of best-practice advice that will be suitable for users of any FSM solution.

The five key areas we will be focussing on are as follows:

• Contract Management
• Scheduling
• Mobile tools and communications
• Parts & Inventory Management
• Integration=

Who is this suited for: Whilst this session should be of interest to any field service management professionals, the session is particularly aimed at organisations who are either currently still using manual processes or legacy FSM systems/, FSM systems with limited functionality and looking to see the tools and applications that should be expected as standard in a modern FSM solution. 

The technology being showcased in particular is ideally suited to those companies with over 10 field service engineers and the information presented will be aimed towards an audience of field service managers/directors, operations directors or owners/MDs of Service Companies. 

The webinar will be held at 13:00 BST and you can register your place for the session by clicking here

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In this brief sample form the Q&A element of a Field Service News webinar presented in Partnership with ServicePower, Kris Oldland, Editor-in-Chief, Field Service News and Paul Lucas, EMEA Sales, ServicePower discuss whether companies upgrading Field Service Management Solutions see as big a benefit as they would have when they first implemented a FSM system...

Want to know more? This full webinar is available to download for Field Service News subscribers - and if you are a field service practitioner then you can subscribe for free! Apply for your subscription now by clicking the link below and get the full access to the full webinar instantly!

Click here and complete the brief for to apply for your complimentary industry practitioner subscription now!

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In the video below Tash Quinn, Product Manager with eBecs gives us an overview of what we can expect from their latest webinar being held on the 31st January 2017.

The webinar will cover:

• Ensure that your field service technicians are prepared with the right information and equipment to get the job done right the first time, on time.
• Create efficiencies so that more work orders can be completed with more satisfied customers, allowing your business to grow.
• Forge lasting and trusted customer relationships, building new business through positive word of mouth recommendations.

http://ebecs.wistia.com/medias/ozk3pu81s8?embedType=async&videoFoam=true&videoWidth=640

To join this webinar click here for the registration page

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Having undertaken a detailed research project together assessing the use of IoT in field service and also the relationship between IOT and the growing trend of servitization, Field Service News and Gartner field service management magic quadrant leader ServiceMax delivered a webinar exploring the research findings.

You can find links to download the full webinar and the related white paper below but here as a taster is a brief section of the Q&A held at the end of the webinar featuring Patrice Eberline, VP Global Customer Transformation and Kris Oldland Editor-in-Chief, Field Service News

Click here to access the research report

Click here to access the webinar

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In the above video you’ll find the Q&A session from our recent webinar run in partnership with service management scheduling specialists Kirona and Strategies for GrowthSM where Field Service News Editor-in-Chief, Kris Oldland spoke with Bill Pollock and Nick Shipton.

If you'd like to download the full webinar you can do so by clicking here

By downloading the webinar you consent to the T&C's outlined here 

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In the above video you'll find the Q&A session from our most recent webinar run in partnership with service management software specialists IFS where Field Service News Editor-in-Chief, Kris Oldland spoke with scheduling expert Daryl Dudey of IFS.

If you'd like to download the full webinar you can do so by clicking the button below:

Click Here to Download Webinar

By downloading the webinar you consent to the T&C's outlined here 

If you'd like to take part in the free field service health check discussed above then click here!

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In our recent webinar run in partnership with ServiceMax, we explored two of the biggest topics in field service in 2015.

Firstly Nick Frank, Principal of Frank Partners explored how field service companies can harness the potential of IoT.

Whilst many of us may have heard the examples of the likes of Rolls Royce, General Electric or Alstom being held up as key case studies of how IoT can improve the way field service operates, Frank was able to bring us some really interesting examples of smaller companies harnessing the technology to improve their workflow busting the myth that such an approach is the sole domain of the blue chip international companies.

Our second speaker, Patrice Eberline, Vice President of Global Customer Transformation for ServiceMax looked at perhaps the greatest challenge field service companies have faced in decades. The threat of an ageing workforce.

However, as Eberline explained whilst there is undoubtedly a potential crisis looming, there is also an excellent opportunity. Whilst the baby boomer generation is preparing to walk out of the door, ma new generation, the millennials, are potentially a perfect fit for field service. In her presentation Eberline outlined exactly what traits millennials have that makes them so suitable for field service and what we need to do attract them to work for our companies and to field service in general.

Click here to download the webinar now!

This promotion is a joint promotion between Field Service News and ServiceMax. See the privacy policy here

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