Durabook is delighted to announce a new distribution agreement with APC Technology Group.

The distribution partnership complements APC’s existing line up of ruggedised and Mil-STD computing solutions, which include displays, laptops, tablets, networking solutions and embedded boards. In addition to front-end systems, APC also supply Mil-STD components with design-in support - ranging from power conversion solutions, semiconductors and optoelectronics to RF and Microwave components and precision test equipment.

APC and DURABOOK offers customers access to the latest systems and technologies to provide a seamless and reliable service.

For more extensively customised products, APC’s team of defence-grade computing specialists can assist customers with creating bespoke solutions. From boards, displays to chassis, DURABOOK and APC can build to your requirements quickly and economically.

Fred Kao, CEO for DURABOOK commented: “DURABOOK is delighted to announce this new partnership with APC Technology Group. Our rugged laptops are designed to deliver an unrivalled performance in the most challenging environments, and we are confident that APC is the perfect partner to promote this offering. In addition, this collaboration will enable us to fulfil growing demand and opens up new market opportunities.”

Mark Broadhead, APC’s Sales Director said of the agreement:

"This partnership provides our UK military customer base with an outstanding opportunity to source high-performance computer systems. Also suitable for other blue light applications, such as the emergency response services, it ensures people on the frontline can carry out their roles protecting the public with the right tools to do so in what is increasingly becoming a connected, mobile world.

For more information or to register as a partner visit: www.partners.durabook.com/register.

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Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Find out more about Durabook @ www.durabook.com/
• Read more about Durabook on Field Service News @ www.fieldservicenews.com/all-about-durabook
• Learn more about APC Technology Group @ apcplc.com
• Follow Durabook on Twitter @ twitter.com/Durabook
• Follow Durabook on LinkedIn @ www.linkedin.com/company/durabook/

Durabook, Twinhead International Corp. and IPC2U GmbH have agreed a distribution partnership in which the entire mobile rugged portfolio is now available directly to both IPC2U customers as well as to the resellers of IPC2U.

This means that IPC2U’s partners and customers across various industries, from logistics, forestry and energy, right up to the public sector and the military, will receive the most up-to-date and highly customized solutions for their individual requirements.

the agreement will help durabook and ipc2u further expand their market presence

For IPC2U, the signing of this agreement is yet another important step towards expanding its already diverse client services in the field of industrial computers. The service portfolio of IPC2U is highly varied, ranging from consulting to distribution and ultimately sales of dedicated embedded computer systems, panel PCs and networking equipment, to joint planning of complex projects.

“With Durabook`s rugged notebooks and tablets from Twinhead, we have included an innovative addition to our product portfolio, which perfectly reflects the requirements in the mobile rugged sector. Durabook’s many years of expertise and know-how offers us tailor-made solutions that we can now make available directly to our customers,” says Jens M. Güßregen, Director of Sales and Development at IPC2U.

Kevin Wang, Business Development Manager at Twinhead, also emphasizes the importance of the connection: “By cooperating with IPC2U, we are gaining an extremely important resource in the IT channel and can now make our successful, rugged solutions available to an even larger group of customers. IPC2U offers all the prerequisites to further expand our market presence.”

For more information or to register as a partner visit: www.partners.durabook.com/register.

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Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Find out more about Durabook @ www.durabook.com/
• Read more about Durabook on Field Service News @ www.fieldservicenews.com/all-about-durabook
• Learn more about IPC2U @ https://ipc2u.com/
• Follow Durabook on Twitter @ twitter.com/Durabook
• Follow Durabook on LinkedIn @ www.linkedin.com/company/durabook/

Arrow Labs, the technology company uniting deskless, frontline workers, announces a partnership with BMB Group (“BMB”) - a multinational and world leader in providing custom-made IT solutions.

Arrow Labs and BMB’s combined expertise will deliver cutting-edge, turnkey, workflow management solutions to large enterprises with significant field operations, and a need for the highest standard customer service. The joint deployment of solutions – including Arrow Labs’ flagship enterprise SaaS software, MIMS - will initially focus on the MENA region, and prioritise the telecoms, logistics, oil and gas and utility sectors.

THE PARTNERSHIP WILL ALLOW ARROW LABS TO RAPIDLY SCALE ITS MIMS WORKFLOW MANAGEMENT SOLUTION INTO PRIORITY SECTORS

Companies in these sectors in particular, plus others, have a critical need to improve and optimise automation, performance and workflow management – which MIMS and BMB’s machine learning-based solutions will address.

For Arrow Labs, working with BMB will provide a faster, greater reach of MIMS to customers in new and existing markets, allowing a more rapid scaling of its business. Broader, more end-to-end solutions will also be possible - such as IoT and monitoring capabilities - and leverage the complementary nature of BMB’s product portfolio and MIMS.

BMB has over 3,000 industry-leading customers, in all verticals, across 17 offices, in the Middle East, North Africa and Europe. Customers include the likes of BP, BT Group, Carrefour, Coca-Cola, DHL International GmbH, Diageo, Eni S.p.A., General Motors, Halliburton, Maersk, Nestle, Nokia, Orascom Telecom, Renault, Repsol, and RWE AG.

Rami Darwish, Chief Executive Officer of Arrow Labs, commented:

“This partnership is a real coup for Arrow Labs. BMB Group’s customer list is a who’s who of large enterprises, in sectors that will greatly benefit from our frontline worker solution - MIMS. We are honoured that BMB has chosen Arrow Labs as its partner; this will help us reach customers much faster and more broadly. Our combination is also reciprocal, and we look forward to adding value to BMB via the joint deployment of our complementary solutions.”

Maria Tohme, COO – Levant of BMB Reach, commented:

“BMB is excited for this new partnership with Arrow Labs as it is a great addition that complements our solutions offering. BMB has been on the forefront of Digital Transformation for the past few years and we have helped our customers transform their businesses and streamline their operations. We believe that by partnering with Arrow Labs, we will offer a diverse portfolio that will change the way businesses manage their field service workforce and surely increase their operational efficiency.”

Today’s announcement follows the recent endorsement of Arrow Labs by the renowned American investor, Tim Draper, in the company’s recent US$5 million Series A fundraise – which was one of Mr. Draper’s earliest investments in the MENA region.

Arrow Labs is recording high growth, especially with industry leaders in the telecoms, oil and gas and logistics sectors, with clients including G4S, Dubai Ports World and Bnet.

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Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about Field Service Management @ www.fieldservicenews.com/field-service-management
• Learn more about ArrowLabs @ arrowsecure.com
• Connect with Arrow Labs on LinkedIn @ www.linkedin.com/company/arrowlabsmims/
• Follow Arrow Labs on Twitter @ twitter.com/ArrowLabsMIMS

 

GPS Insight, a leading provider of SaaS-based fleet management software and complementary solutions in the United States and Canada, today announced the acquisition of FieldAware, the leader in made-for-mobile, cloud-based field service solutions.

The acquisition advances field services and fleet tracking capabilities for GPS Insight, allowing them to better serve customers of all sizes through a more robust and comprehensive digital platform with capabilities to achieve operational insights and cost savings.

THIS PARTNERSHIP MOVES FIELDAWARE CLOSER TO FULLY DIGITIZING AND AUTOMATING A MADE-FOR-MOBILE FIELD OPERATIONS EXPERIENCE

"GPS Insight is thrilled to provide even better solutions for our customers through this partnership with FieldAware, while at the same time extending our competitive advantage across the field service and fleet management landscape," said Gary Fitzgerald, CEO at GPS Insight. "We're committed to creating tools for businesses to operate with more efficiency," Fitzgerald adds, "and bringing together these two platforms will provide an unparalleled synergy to guarantee high-quality, reliable service that drives bottom-line profitability, while enabling our customers to deliver a superior end-to-end service experience for their customers."

The acquisition will better position GPS Insight to expand its field service solutions to meet the unique digital field service challenges of mid-market and enterprise service organizations across core industries, such as industrial and commercial equipment, solar and renewable energy, facility and property management, waste management, construction, HVAC, electrical, and plumbing, while ensuring fleet performance—along with driver safety and compliance—to a customer base of more than 250,000 vehicles combined.

"This is an exciting time for FieldAware to join forces with GPS Insight. This partnership moves FieldAware closer to realizing our vision of fully digitizing and automating a comprehensive, made-for-mobile field operations experience," said Steve Mason, COO at FieldAware. "Existing and new customers can expect to see benefits immediately as we take our solutions and innovation to a new level to expand the impact of all types of assets in the field."

"FieldAware's history of digital innovation has been transforming field service organizations since 2011," continued Fitzgerald. "By integrating their field-first service suite with the industry-leading telematics, video telematics, and field service management solutions from GPS Insight, we'll be able to complement each other's unique strengths and market positioning—expanding our go-to-market channels and cross-selling opportunities. This acquisition not only grows the GPS Insight product portfolio, but also reinforces our commitment to helping companies realize the promise of fully digital field operation transformation."

For more information, please visit gpsinsight.com

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Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about Service Innovation @ www.fieldservicenews.com/service-innovation
• Read more about FieldAware on Field Service News @ www.fieldservicenews.com/fieldaware
• Learn more about FieldAware @ www.fieldaware.com
• Find out more about GPS Insights @ gpsinsight.com
• Follow FieldAware on Twitter @ twitter.com/fieldaware

 

In this article for Field Service News, Sami Eric, UK Country Manager at Vimcar, discusses the benefits of digitalisation in fleet management.

With businesses looking to increase their fleets in the wake the Coronavirus pandemic, the pressure is on to efficiently and successfully keep track of any new vehicles added to growing fleets. In a recent survey by Vimcar, a quarter (24%) of fleet managers said they spend half their working day on spreadsheets, with almost half of fleet managers finding spreadsheet set up too time consuming and 37% say it leaves room for mistakes. What’s more, there are still some who have not made the switch to digital spreadsheets, as 10% of those surveyed are still using pen and paper to keep tabs on vehicles, drivers, regulations and more.

Those fleet managers using spreadsheets or pen and paper to track costs, etc. are clearly not utilising their data to analyse the efficiency of their fleets. Yet, according to thousands of key decision makers in a recent survey, 75% believe that ‘data plays an important role in underpinning business decision making’.

With the challenges facing business growth, including economic uncertainty, Brexit, driver shortages, changes in road regulations and emission charges, there is a need for fleet managers to utilise data effectively in order to keep track of the numerus changes unfolding and make key business decisions. Efficiency and accuracy are crucial, and without it, problems arise. But the benefits of streamlining fleet management processes will go beyond efficiency and time saving.

WHY FLEET MANAGEMENT SOFTWARE IS SO IMPORTANT

Fleet management software is a broad term that describes the work required to keep fleet vehicles safe and operational at all times. Unexpected vehicle breakdowns, unplanned trips and hefty fines for expired vehicle documentation are all common fleet management issues that can be solved with more efficient ways of fleet tracking, which is often part of fleet management software. Modern tools that draw on data analysis gives a more in-depth knowledge of how a fleet is running and makes it easier to spot any potential issues ahead of time. Businesses that are still using paper logs to track their fleet are at a much larger disadvantage and run the risk of overlooking vehicle document renewal deadlines, misplacing mileage logs and more.

With the current issues around HGV driver shortages, fleet management is proving to be even more vital for companies keeping up with increased customer demands. As a temporary solution to the driver shortage, the government relaxed the HGV driver’s hours rules, meaning drivers can increase their daily driving limit from 9 hours to 11 hours twice a week. However, it’s up to each company to ensure drivers are properly tracking and sticking to their hours.

The problem is that many companies lack proper oversight of their drivers’ movements, and few can afford steep fines from incompliance. Plus, when you don’t monitor drivers, resources inevitably get wasted. And during a driver shortage, efficiency is essential.

THE DIGITAL SWITCH AND ITS BENEFITS

SMEs that have not yet digitalised their fleet are at a significant disadvantage compared to those who have. Without fleet management software, it’s impossible to tell where each driver is and whether they’re running on time or within the desired driving hours. That also means customers can’t be provided with accurate ETAs, nor can they be given concrete proof of delivery or pickup.

Without this digital software, fleet managers have to monitor driving hours with manually-filled mileage logs, which take longer to go through and are easily misplaced. With fleet management software, users are able to optimisie drivers’ routes, which not only reduces travel time, but also helps to decrease fuel expenses and optimise driving behaviour.

Vimcar’s survey found that 1 in 3 SMEs digitalised their fleet during the Covid pandemic. Of those, 94% agreed that adopting more technology has directly benefited their business by making services more efficient, improving the customer experience and it making employees’ lives easier.

As the pressure grows for business of all sizes to continue to build back, whilst maximising efficiency and satisfying customers’ demands for deliveries, using data to provide insights and analysis on how fleets are performing is key. With clarity comes efficiency, but also helps to relieve the stress from fleet managers and drivers, when a fleet is well managed and under control.

TIPS AND TACTICS TO SUPPORT THE SWITCH FROM EXCEL TO A FLEET ADMIN TOOL

• Tracking vehicle hours: If you know how long a vehicle is booked for, you know how long it will be driven for and which driver you need to follow up with if they do not drive the hours specified.
• Fuel consumption: Ensure your fleet management software supports the fuel card you use. This makes it much easier to keep track of fuel costs, which are undoubtedly one of the biggest expenditures for a fleet.
• Take time upfront to input important dates and tasks: Regular tasks and deadlines such as contract expirations or MOTs can quickly creep up when they are not properly managed. By taking the time at the start to input this data will not only save a lot of time in the long run but will ensure you never miss an important deadline.
• Get the guidance you need: Make sure your fleet software provider takes the time to walk you through the software – either in person or remotely. This will give you a good understanding of how each aspect of the software works and will allow you to make the most of all of its functionality. At the very least, be sure your provider has a high level of customer service so if you do have any questions you can get through to someone easily.
• Automated workflows: Where possible, set up automated workflows to help save time, allow real-time improvements to your fleet and give you reduce running costs.
  

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Further Reading:

• Read more about Managing the Mobile Workforce @ www.fieldservicenews.com/managing-the-mobile-workforce
• Read more about Fleet Management on Field Service News @ www.fieldservicenews.com/fleet-management
• Learn more about Vimcar @ vimcar.co.uk
• Connect with Sami Eric on LinkedIn @ www.linkedin.com/in/sami-eric
• Follow Vimcar on Twitter @ twitter.com/goVimcar

simPRO, the global leader in field service management software, announced that it has secured an investment of over $350 million from K1 Investment Management, with participation from existing investor Level Equity.Additionally, simPRO announced the acquisitions of ClockShark, a US-based time-sheeting and scheduling platform, as well as AroFlo, an Australia-based job management software provider. Together, the companies support the full lifecycle of a field service organization from sole operator or small business to larger, more complex businesses and franchises.

ACQUISITIONS ACCELERATE GLOBAL EXPANSION AND PRODUCT DEVELOPMENT EFFORTS

simPRO helps field service business owners grow revenue and profitability by reducing their reliance on paper-based workflows. With dedication to continuous product innovation, the company has experienced rapid growth as customers around the globe seek to future-proof their businesses with cloud-based, end-to-end software.

"This investment marks the next stage of simPRO's exciting growth journey," said Sean Diljore, simPRO CEO. "Our mission is to build a world where field service businesses can thrive. That mission will continue to be our focus as we accelerate our expansion and product development efforts. We'll continue adding to our suite of features and build further capabilities to support even more business owners within the global trade and construction industries."

In addition to supporting the recent acquisitions, the funding will be used to accelerate product investment and scale global operations across the business.The leadership teams of simPRO, ClockShark, and AroFlo will operate independently, including continued service on existing products.

"We're thrilled to welcome ClockShark and AroFlo to the simPRO family," said Diljore. "Both companies are leaders in their spaces and have incredibly valuable product offerings that will benefit our combined customer bases and help our customers increase revenue. We look forward to growing together and building a range of solutions for the field service and construction industries."

"We're excited to start this path with simPRO and K1," said Cliff Mitchell, ClockShark CEO. "It opens up many opportunities for ClockShark as a company, and for the customers we serve. We chose to move forward with simPRO because of its global footprint which will provide us access to additional markets, customers, and resources relevant to ClockShark customers."

AroFlo CEO Guy Arrowsmith echoed this sentiment. "This opportunity with simPRO and K1 allows AroFlo to continue on its growth trajectory while providing the same great product and service to its customers. We're excited to see what the future holds for all of our brands and what we can do together for the field service and construction industries."

Combined, the platforms are trusted by more than 17,000 businesses, 320,000 users and have over 500 staff in offices throughout Australia, New Zealand, the United Kingdom and the United States, with continued expansion anticipated in all geographies.

"K1 sought to invest in a global category leader that is transforming the way field service operators do business," said Simon Yu, senior vice president at K1. "simPRO's global growth momentum will only accelerate with the complementary acquisitions of ClockShark and AroFlo. K1 is thrilled to partner with Sean and his team in creating a platform that can support the broadest range of customers with best-of-breed solutions, globally."

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Further Reading:

• Read more about Leadership & Strategy @ www.fieldservicenews.com/leadership-and-strategy
• Read more about simPRO on Field Service News @ www.fieldservicenews.com/simPRO
• Find out more about simPRO @ www.simprogroup.com
• Learb more about K1 Capital @ k1capital.com
• Follow simPRO on Twitter @ twitter.com/simprosoftware
• Connect simPRO on LinkedIn @ www.linkedin.com/simpro-software/

 

Ericsson (NASDAQ: ERIC) is launching its Intelligent Automation Platform, a service management and orchestration product which enables any mobile network to be intelligently automated.

Building on existing offerings, including cloud native dual-mode 5G Core and the Cloud RAN portfolio, the company is adding the Ericsson Intelligent Automation Platform and a suite of rApps as a natural next step to build the networks of the future.

The solution facilitates AI and automation, which improves network performance, operational efficiency and customer experience to help create smarter networks.

ERICSSON INTELLIGENT AUTOMATION PLATFORM IS AN OPEN SERVICE MANAGEMENT PRODUCT THAT WILL HELP COMMUNICATIONS SERVICE PROVIDERS OPTIMIZE NETWORK PERFORMANCE AND DELIVER ENHANCED CUSTOMER EXPERIENCE.

The cloud-native solution will work across new and existing 4G and 5G radio access networks (RAN) and will support diverse vendors and RAN technologies, including purpose-built and Open RAN.

This will create greater choice for communications service providers (CSPs) as they evolve their networks. Ericsson’s investment in this platform is reflective of the company’s contributions to industry development of Open RAN technologies.

Ericsson Intelligent Automation Platform automates the radio access network using AI and radio network applications (rApps) with different functionalities. In a similar way to an operating system that automates operations, resources and identifies improvements to be made across the network, Ericsson Intelligent Automation Platform includes a non-real-time RAN intelligent controller (Non-RT-RIC) that operates rApps.

The platform supports ecosystem innovation by enabling software developers to build products through a software-development toolkit (SDK). A suite of Ericsson rApps with field-proven capabilities will be made available on the platform across four domains: efficient automated deployment; network healing; network evolution; and network optimization. The suite will continue to grow in collaboration with customers.

Jan Karlsson, Senior Vice President and Head of Business Area Digital Services, Ericsson, says: “We embrace the principle of openness and the evolution to open network architectures. Building upon our Cloud RAN offering, we are taking another major step towards building the network for the digital future with the launch of Ericsson Intelligent Automation Platform, which fundamentally enables smarter mobile networks. We look forward to providing our customers with an open platform that enables operational efficiency, enhances customer experience and drives service innovation. I am happy to hear the reactions from our customers already being positive towards our new product and we look forward to future development and innovation.”

Neil McRae, MD Architecture & Strategy, BT Group Chief Architect, says: “At BT we connect for good and continuously innovate to provide the best services for our customers. As we expand and modernize building more reliable networks in more places, managing network complexity via automation is critical to ensure our customers best quality of experience.  I’m pleased to see that Ericsson is launching the Intelligent Automation Platform for automating networks, based on the O-RAN Alliance Service Management and Orchestration (SMO) concept. Ericsson’s vision to extend that SMO concept to support both Open RAN and existing 4G and 5G networks, using a single operational pane-of-glass is an innovative approach.”

Toshikazu Yokai, Executive Officer, Chief Director of Mobile Technology, KDDI, says: “KDDI recognizes the importance of Service Management and Orchestration (SMO) and automation to achieve optimal network operations across multi-vendor, purpose-built RAN and Open RAN environments. SMO combined with an open software-development toolkit (SDK) has the potential to drive application (rApps) innovation and diversity, unleashing CSP, telecommunications vendor and third-party software provider innovation to optimize network performance, improve operational efficiency and drive superior customer experiences. KDDI expects SMO and the Non-Real-Time RAN Intelligent Controller (Non-RT-RIC) to fine-tune RAN behavior and to assure SLAs dynamically based on slice specific service requirements. KDDI looks forward to collaborating with Ericsson to explore the potential of these solutions.”

Sue Rudd, Director Networks and Service Platforms, Strategy Analytics, says: “Ericsson Intelligent Automation Platform brings scalability, performance and operations simplicity to the increasingly complex environment of mobile networks, including purpose-built and Open RAN. Ericsson’s long-demonstrated expertise in radio networking and end-to-end network slicing, in parallel with its active participation in the O-RAN Alliance and leadership in ONAP network automation, have enabled it to create this powerful platform to assist customers to maximize their ROI through smart delivery of high-quality services to their end-customers. Ericsson’s proven record of multi-vendor service orchestration and open operations automation make it an excellent partner for rApps developers and systems integrators who can leverage this unique toolkit and development environment.”

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Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Learn more about Ericsson Automation Platform @ www.ericsson.com/intelligent-automation-platform
• Read more about Ericsson on Field Service News @ www.fieldservicenews.com/ericsson
• Find out more about Ericsson @ www.ericsson.com/
• Follow Ericsson on Twitter @ twitter.com/Ericsson

 

ServiceMax, Inc., a leader in asset-centric, Field Service Management software provides the following preliminary results for its fiscal Q3 2022 that ended on October 31, 2021.

Preliminary Third Quarter Fiscal Year 2022 Financial Highlights

• Total Revenue: Total revenue was $33.2 million during the third quarter of fiscal 2022, representing an increase of 20% year-over-year. Excluding the impact of purchase accounting for the third quarter of fiscal 2021, total revenue increased 19% year-over-year.
• Subscription Revenue: Subscription revenue was $28.7 million during the third quarter of fiscal 2022, representing an increase of 23% year-over-year. Excluding the impact of purchase accounting for the third quarter of fiscal 2021, subscription revenue increased 21% year-over-year.
• Operating Results: Loss from operations was ($14.0) million during the third quarter of fiscal 2022, compared to ($15.8) million during the third quarter of fiscal 2021. Non-GAAP loss from operations was ($3.0) million during the third quarter of fiscal 2022, compared to ($5.6) million during the third quarter of fiscal 2021.

Business Highlights

• Closed acquisition of LiquidFrameworks on November 1, 2021, which advances ServiceMax's Field Service Management capabilities in the energy sector ("LiquidFrameworks Acquisition"). The acquisition was financed with cash on hand and a new $100 million term loan.
• Announced that the U.S. Securities and Exchange Commission (the "SEC") has declared effective Pathfinder Acquisition Corporation's ("Pathfinder") registration statement on Form S-4 (File No. 333-258769) relating to the previously announced proposed business combination of Pathfinder and ServiceMax (the "Business Combination"). The Extraordinary General Meeting of Pathfinder shareholders to approve the pending Business Combination between Pathfinder and ServiceMax, among other items, is scheduled for December 7, 2021, at 10:00 am ET.

The foregoing financial information for the quarter ended October 31, 2021 is unaudited and subject to quarter-end adjustments in connection with the completion of our customary financial closing procedures. Such changes could be material. ServiceMax will release full financial results for the three and nine months ended October 31, 2021, on December 9, 2021.

Financial Outlook

ServiceMax is providing financial guidance for its fourth quarter ending January 31, 2022, inclusive of the LiquidFrameworks Acquisition, as follows:

• Total revenue between $38.5 million and $39.5 million, representing an increase of 37% year-over-year at midpoint of the range.
• Subscription revenue between $34.0 million and $35.0 million, representing an increase of 42% year-over-year at midpoint of the range.
• Non-GAAP operating loss between $(7) million and $(6) million.

ServiceMax is providing financial guidance for its fiscal year 2022 ending January 31, 2022, inclusive of the LiquidFrameworks Acquisition, as follows:

• Total revenue between $134 million and $135 million, representing an increase of 23% year-over-year at midpoint of the range.
• Subscription revenue between $116 and $117 million, representing an increase of 28% year-over-year at midpoint of the range.
• Non-GAAP operating loss between ($18) million and ($17) million.

Financial Outlook

On July 15, 2021, ServiceMax entered into a business combination agreement with Pathfinder, a publicly traded special purpose acquisition company co-sponsored by affiliates of HGGC and Industry Ventures, which was amended and restated on August 12, 2021. The Business Combination is expected to close in the fourth quarter of calendar year 2021. The transaction is expected to deliver as much as $335 million of gross proceeds to the combined company, assuming no redemptions by Pathfinder shareholders, and including proceeds from a strategic common equity investment immediately prior to closing by leading software companies (PTC Inc. and Salesforce Ventures) at the same per share valuation as the Business Combination transaction. The closing of the Business Combination is expected to result in ServiceMax becoming a Nasdaq listed company under the ticker symbol "SMAX".

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Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about ServiceMax on Field Service News @ www.fieldservicenews.com/servicemax
• Find out more about ServiceMax @ www.servicemax.com
• Connect with ServiceMax on LinkedIn @ www.linkedin.com/company/servicemax/
• Follow ServiceMax on Twitter @ twitter.com/ServiceMax

Help Lightning, the leading provider of remote visual assistance software, announced today the acquisition of Fieldbit, an augmented reality-enabled platform known for its innovative knowledge sharing, remote collaboration and workflow automation capabilities supporting both expert led and self-help solutioning. 

Help Lightning is a leading innovator in the application of augmented reality for use cases that deliver positive outcomes in industries such as complex medical equipment and telecommunications. According to Gartner®, “by 2026, 75% of capital-equipment-intensive industries will use AR as a key component for cost reduction/avoidance among frontline workers”. With significant category growth expected over the next 3 years, the acquisition of Fieldbit will provide the broadest and deepest value creation for its growing list of global enterprise customers.

THE ACQUISITION SIGNIFICANTLY ENHANCES HELP LIGHTNING'S INDUSTRY-LEADING REMOTE ASSISTANCE SOLUTION WITH NEW, EXPANSIVE CAPABILITIES TO DEEPEN CUSTOMER VALUE

“Today’s announcement represents another exciting milestone for Help Lightning and more good news for our more than 200 customers who benefit every day from our AR-enabled solution,” said Gary York, CEO of Help Lightning. “The acquisition of Fieldbit is an important step in fulfilling our vision to provide instant access to expertise, delivering dramatic improvements in first time fix rates, resolution times, and customer satisfaction.” 

With Fieldbit, Help Lightning customers will benefit from access to additional capabilities to enable real-time, expert-led problem solving while also supporting a variety of self-help scenarios. The combined solution will include an industry-leading set of capabilities such as:

• Remote video collaboration and technical support
• 3D annotation
• The industry’s only Merged Reality feature
• Knowledge capture and share
• Work instructions including operational & safety procedures
• Augmenting real time data from IIoT platforms

“Like few other technology vendors we partner with, Help Lightning has been both an innovator and a partner in support of our company’s success,” said Tim Spencer, Senior Vice President and General Manager Service Operations at BUNN. “We were excited to hear about Help Lightning’s acquisition of Fieldbit and anticipate an exponential growth in value internally and externally from our use of the newly combined solution.”

With this acquisition, Help Lightning improves support for the ever-expanding needs of enterprise customers who depend on its services, including leading brands like Ricoh, Bunn and Becton Dickinson. Fieldbit brings depth and breadth in comparison to other solutions on the market, allowing the combined power of these two industry leaders to successfully meet the needs of today’s global enterprises. Fieldbit has a strong roster of successful customers including large enterprises such as BP, Emerson, and Veolia. 

“From the beginning, our vision at Fieldbit has been to be at the forefront of technology so we can provide the most advanced AR solutions for our customers,” said Evyatar Meiron, CEO of Fieldbit. “With our strong footprint in the energy, utilities and manufacturing industries, and together with Help Lightning’s ability to create and expand customer value, we are now able to bring unparalleled expertise and powerful capabilities to create positive outcomes for our customers.”

For more information about how Help Lightning enables business experts to virtually work side-by-side with anyone needing help, anywhere in the world, visit helplightning.com.

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Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about Help Lightning on Field Service News @ www.fieldservicenews.com/helplightning
• Read more about Remote Assistance on Field Service News @ www.fieldservicenews.com/remote-assistance
• Find out more about Help Lightning @ helplightning.com
• Learn more about Fieldbit @ www.fieldbit.net
• Connect with Help Lightning on LinkedIn@ www.linkedin.com/company/helplightning/
• Follow Help Lightning on Twitter @ twitter.com/helplightning