Today's connected customer is more empowered than ever before. This brings about it's challenges and also its own opportunities. Are you ready to embrace these? Are you prepared for the connected customer?
Jam-packed with some excellent and insightful statistics pulled from a number of extensive research projects this great infographic published by ClickSoftware outlines a roadmap to improving field service engagement.
Ahead of this years Field Service USA event in Palm Springs, The team at WBR have put together this great infographic which takes a look at some of the key areas that will be under the lens this year...
The 'uberization' of field service is a topic gaining much traction of late, could the gig economy alleviate pressures for field service companies meeting ever increasing customer expectations of shorter appointment windows or will it present too...
This great infographic from the team at Astea covers some of the key challenges and some top tips for ensuring any outsourced field service operations continue to uphold your brand standards and ensure your customer satisfaction levels remain high.
Infographic from ClickSoftware explores the consumer and suppliers views of key field service consumer frustrations...
With a view towards the looming new year the team at Bizness Apps have put together this fantastic infographic outlining some of the key trends in mobile to look out for in 2017...
Brand new infographic from Astea shows how field service organisations can work towards innovating their service delivery mechanisms...
Improving first-call/visit resolution rates can be challenging and frustrating for field service organisations, because there are so many factors and variables that prevent technicians from completing a repair on the first visit.
Field Service News is published by 1927 Media Ltd, an independent publisher whose sole focus is on the field service sector. As such our entire resources are focused on helping drive the field service sector forwards and aiming to best serve our industry through honest, incisive and innovative media coverage of the global field service sector.
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