The conversation around how driverless cars can be implemented in field service operations and the benefits they bring is an important one - however, one part of the conversation often overlooked is how autonomous vehicles could help field service...
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Aug 18, 2017 • Features • Autonomous Vehicles • infographics • resources • Denmon Pearlman • Driveless Vehicles • driverless cars
The conversation around how driverless cars can be implemented in field service operations and the benefits they bring is an important one - however, one part of the conversation often overlooked is how autonomous vehicles could help field service organisations ensure their vehicles are being driven within legal limits.
Fortunately the good folks at Denmon Pearlman have put together an excellent infographic on the subject which should make interesting reading for field service and fleet management professionals alike...
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Jun 06, 2017 • Features • Astea • infographics • infographic • Customer Satisfaction and Expectations
Today's connected customer is more empowered than ever before. This brings about it's challenges and also its own opportunities. Are you ready to embrace these? Are you prepared for the connected customer?
Today's connected customer is more empowered than ever before. This brings about it's challenges and also its own opportunities. Are you ready to embrace these? Are you prepared for the connected customer?
This handy infographic from Astea offers a useful checklist and some helpful insight into making sure your company is taking advantage of opportunities rather than coping potential threats.
Want to know more? Field service professionals can access an accompanying white paper "Outsourcing Field Service" after claiming their free subscription to Field Service News! Click here to subscribe and get the white paper sent to your inbox now!
Want to know more? Field service professionals can access an accompanying white paper "Outsourcing Field Service" after claiming their free subscription to Field Service News! Click here to subscribe and get the white paper sent to your inbox now!
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Mar 24, 2017 • Management • connectivity • infographics • resources • Field Service USA • infographic • selling service • Service Operations • Service Revenue
Ahead of this years Field Service USA event in Palm Springs, The team at WBR have put together this great infographic which takes a look at some of the key areas that will be under the lens this year...
Ahead of this years Field Service USA event in Palm Springs, The team at WBR have put together this great infographic which takes a look at some of the key areas that will be under the lens this year...
Want to know more? There is also a more detailed white paper that accompanies this infographic which you can access by clicking here (note: external link with registration required)
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Field service professionals can subscribe now for free here and then simply email the subscriber benefits team on subscriber.benefits@fieldservicenews.com to get your relevant discount codes!
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Mar 15, 2017 • Future of FIeld Service • infographics • research • Research • resources • ClickSoftware • field service • infographic • Uberization of field service
The 'uberization' of field service is a topic gaining much traction of late, could the gig economy alleviate pressures for field service companies meeting ever increasing customer expectations of shorter appointment windows or will it present too...
The 'uberization' of field service is a topic gaining much traction of late, could the gig economy alleviate pressures for field service companies meeting ever increasing customer expectations of shorter appointment windows or will it present too much of a challenge in terms of maintain brand standards in an age where customer satisfaction reins supreme?
This excellent infographic from ClickSoftware reveals some interesting findings from a recent research project they've undertaken on this topic...
Want to know more? A full white paper based on this research is available to Field Service News subscribers. If you are a field service professional you can subscribe now for free and get this white paper sent straight to your inbox. Simply click here to subscribe now!
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Mar 08, 2017 • Features • Management • Astea • infographics • management • Outsourced Field Service • outsourcing • field service • infographic • Service Management Software
This great infographic from the team at Astea covers some of the key challenges and some top tips for ensuring any outsourced field service operations continue to uphold your brand standards and ensure your customer satisfaction levels remain high.
This great infographic from the team at Astea covers some of the key challenges and some top tips for ensuring any outsourced field service operations continue to uphold your brand standards and ensure your customer satisfaction levels remain high.
Want to know more? Field service professionals can access an accompanying white paper "Outsourcing Field Service" after claiming their free subscription to Field Service News!
Click here to subscribe and get the white paper sent to your inbox now!
Subscription offer only available to Field Service Practitioners. Terms and Conditions apply. See here for details.
Jan 16, 2017 • Features • infographics • resources • ClickSoftware • infographic • Infographics
Infographic from ClickSoftware explores the consumer and suppliers views of key field service consumer frustrations...
Infographic from ClickSoftware explores the consumer and suppliers views of key field service consumer frustrations...
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Dec 07, 2016 • Features • infographics • bizness apps • infographic • Software and Apps • software and apps
With a view towards the looming new year the team at Bizness Apps have put together this fantastic infographic outlining some of the key trends in mobile to look out for in 2017...
With a view towards the looming new year the team at Bizness Apps have put together this fantastic infographic outlining some of the key trends in mobile to look out for in 2017...
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Nov 09, 2016 • Features • Astea • infographics • resources • infographic • Service Innovation and Design
Brand new infographic from Astea shows how field service organisations can work towards innovating their service delivery mechanisms...
Brand new infographic from Astea shows how field service organisations can work towards innovating their service delivery mechanisms...
Want to know more? Click here to download the companion white paper to this infographic now
Want to know more? Click here to download the companion white paper to this infographic now
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Sep 21, 2016 • Features • Astea • infographics • resources • first time fix • infographic • Software and Apps • software and apps
Improving first-call/visit resolution rates can be challenging and frustrating for field service organisations, because there are so many factors and variables that prevent technicians from completing a repair on the first visit.
Improving first-call/visit resolution rates can be challenging and frustrating for field service organisations, because there are so many factors and variables that prevent technicians from completing a repair on the first visit.
This great infographic from Astea highlights the importance of getting them right...
Want to know more? Download the white paper that accompanies this infographic here
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