Improving first-call/visit resolution rates can be challenging and frustrating for field service organisations, because there are so many factors and variables that prevent technicians from completing a repair on the first visit.
This great infographic from Astea highlights the importance of getting them right...
Features Astea infographics resources first time fix infographic Software and Apps software and apps
Kris Oldland has been working in Business to Business Publishing for almost a decade. As a journalist he has covered a diverse range of industries from Fire Juggling through to Terrorism Insurance. Prior to this he was a Quality Services Manager with a globally recognised hospitality brand. An intimate understanding of what is important when it comes to Service and a passion for emerging technology means that in Field Service he has found an industry that excites him everyday.
Field Service News is published by 1927 Media Ltd, an independent publisher whose sole focus is on the field service sector. As such our entire resources are focused on helping drive the field service sector forwards and aiming to best serve our industry through honest, incisive and innovative media coverage of the global field service sector.
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