Australian Field Service Management Software provider The Service Manager have put together this infographic and we think it covers a lot of the bases for the fundamental benefits of field service...
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Jun 24, 2016 • infographic • Software and Apps • software and apps • the service manager
Australian Field Service Management Software provider The Service Manager have put together this infographic and we think it covers a lot of the bases for the fundamental benefits of field service...
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Apr 26, 2016 • Features • infographics • research • resources • Bill Pollock • infographic
The above infographic is based on the findings of the Strategies for GrowthSM 2015 benchmarking report. Click the image to see full screen version
Want to know more? Download our webinar featuring an exclusive presentation of the findings of this benchmarking project from Bill Pollock plus how scheduling technology can help you achieve best-in-class service standards by Nick Shipton
Nov 16, 2015 • Future of FIeld Service • infographics • research • resources • ClickSoftware • cloud • infographic
The latest headline findings from our exclusive research sponsored by ClickSoftware looking at the appetite for the Cloud as a platform for field service management solutions put together in one handy infographic....
The latest headline findings from our exclusive research sponsored by ClickSoftware looking at the appetite for the Cloud as a platform for field service management solutions put together in one handy infographic....
Want to know more? Click here to download the full research report
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Oct 14, 2015 • Features • Future of FIeld Service • driverless cars • infographic • telematics
This excellent infographic published by Cox Motor Parts shows us that the Driverless Vehicle is coming ever closer...
This excellent infographic published by Cox Motor Parts shows us that the Driverless Vehicle is coming ever closer...
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Aug 24, 2015 • Features • Future of FIeld Service • infographic • IoT • servicemax
This excellent infographic from ServiceMax highlights some of the key facts you need to know about the Internet of things.
This excellent infographic from ServiceMax highlights some of the key facts you need to know about the Internet of things.
How is IoT impacting upon your business? Is it something you are even considering? Do you think connected devices will change the face of field operations as we know it? Is this still tomorrows technology or is it something we should be implementing today?
Take our brief survey and help us build a picture of how IoT will impact field service and you could win one of three £50 Amazon vouchers...
Jul 28, 2015 • Features • Management • Arinite • health and safety • HSE • infogra • infographic
Businesses that ignore health and safety laws risk serious repercussions, warns health and safety consultants Arinite.
Businesses that ignore health and safety laws risk serious repercussions, warns health and safety consultants Arinite.
In the UK compliance with Health and Safety laws are mandatory for every company and could result in huge fines, or even prison sentences, if ignored.
Despite this, a common consensus is that health and safety checks are not a priority for many companies: they are expensive and offer no immediate profit. However, having appropriate systems to improve working conditions will make a company more trustworthy and respected in the industry and are a huge benefit in the long run.
The government doesn't take health and safety violations lightly, and you shouldn't either - 94% of all prosecutions resulted in convictions. Prosecution cases instituted by HSE and local authorities can result in fines, imprisonment and even immediate prohibition of the business.
When deciding on prosecution and penalties, the authorities take in the following into account:[unordered_list style="bullet"]
- The severity of offence
- The attitude and documentation of health safety management by the company
- What effect prosecution would have on the company financially
- If there is substantial evidence for a conviction
- If there will be a deterrent effect on other offenders[/unordered_list]
94% of all health & safety prosecutions resulted in convictions.
The services industry received the lowest number of convictions between 2009/14, but had the second highest costs of fines, at £37,944 per claim. In the Utilities and Waste sector there were 22 convictions and an average fine of £56,629. In Construction there were 166 convictions with fines averaging £18,602.
The services industry covered so many different forms of work there is a huge range of hazards that need to be considered – anything from dangerous electricity outlets to harmful substances, making the services industry safety one of the most critical areas to take care of.
Benefits of Health and Safety
Providing a safe environment for employees can be a challenge, especially when they are work involves being on other companies' premises and sites. Keeping up with standards and constant changes is not an activity to be taken lightly. A health and safely breach within the service industry could lead to serious harm or even a fatality.
Putting safety regulations in place has serious financial benefits
Putting regulations in place has serious financial benefits; information from HSE shows that having the correct procedures in place results in average savings of £300 for minor injuries, £20,500 for serious injuries, and £200,000 for any permanent or life changing injuries.
How to avoid fines
It should be every company’s aim to reduce the health and safety risk as much as possible, though it is not possible to eliminate every hazard. Conducting a risk assessment is a great way to see what improvements your business needs: judging where the most life-threatening hazards are allows for extra precautions to be put in place.
Key methods to improve safety at work:
- Always work to your risk assessment and report any accidents – keep detailed reports of any injuries (no matter how small) as this will allow you to minimise all potential risks.
- Personal protective gear is essential - in the services industry, protective items should be provided by the employer as it helps limit the likelihood of injury.
- Minimise any fire risk.
- Electricity –if there is often a high chance of electrocution with the over use of power sockets and water hazards, aim to cut down on overcrowding sockets and reduce overheating.
- Take time to be safe – it is important to be thorough with your inspections, to talk to your employees to find out if they have any health issues in the work environment.Place your list items here
Health and safety should be at the heart of your business and influence every decision about the work place that you make. Having a stable and reliable safety system is essential; the cost of putting these in place massively outweighs the uninsured expenses that occur in dealing with a work place incident.
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Jun 05, 2015 • Features • Software & Apps • infographics • Capterra • infographic • Infographics • Software and Apps
Based on research by Capterra this handy infographic identifies the strengths of some of the key software providers you may find in the field service sector...
Based on research by Capterra this handy infographic identifies the strengths of some of the key software providers you may find in the field service sector...
Apr 15, 2015 • Features • Future of FIeld Service • millenials • infographic • servicemax
We’ve all seen the statistics on how Millennials are set to dominate the workforce by 2020. Individual companies and entire industries are starting to cater to their requirements - from collaborative business centres and “social lobbies” for...
We’ve all seen the statistics on how Millennials are set to dominate the workforce by 2020. Individual companies and entire industries are starting to cater to their requirements - from collaborative business centres and “social lobbies” for networking/relaxation, to rooms equipped with the latest technology. Businesses are embracing this new generation, and harnessing the power of their sheer numbers.
It’s been said that this generation is needy, entitled, narcissistic, and often tough to manage, but they can also bring a new element to business, representing a driving force and competitive weapon that can be used to differentiate your organisation, strengthen the connection between you and your customer, and further the revenue and bottom line growth for your company.
Their attributes are actually a good fit for a career in the field service industry. Our entire civilisation now depends on field service technicians to maintain the very machines that keep our world running. Given the profitability potential that field service now has to drive meaningful revenue in a fledging economy where product shelf life is being extended rather than replaced, a career in field service gives Millennials the potential to both make money and make a difference.
The infographic below published by ServiceMax outlines how to the service industry can appeal to Millennials as a career path, and the changes in motivational drivers.
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Apr 10, 2015 • Features • infographics • resources • euciclides • infographic
This infographic produced by the team at Euclides Technologies takes a look at the general working day of a field service technician. Great visual overview with some interesting facts thrown in for good measure.
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