ARCHIVE FOR THE ‘covid-19’ CATEGORY

The Rapid Evolution of Digital Transformation

Oct 06, 2021 • Christian Kowalkowskifield service technologyServitizationThe View from AcademiaCovid-19

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Christian Kowalkowski, Professor of Industrial Marketing at the Institute of Technology at Linköping University and he is affiliated with...

Some of the Service Challenges Posed by the Pandemic Have Led to Positive Outcomes for Organisations

Oct 04, 2021 • Christian Kowalkowskifield service technologyServitizationThe View from AcademiaCovid-19Digital Symposium

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Christian Kowalkowski, Professor of Industrial Marketing at the Institute of Technology at Linköping University and he is affiliated with...

Determine Your Remote Service Strategy for a Post-Pandemic World

Oct 01, 2021 • FeaturesWhite PaperDigital TransformationIFSCovid-19Remote ServicesGLOBAL

In this second article of a series of excerpts from a recent white paper published by IFS, we analyse what role remote service will play for companies in the post-pandemic world when it comes to customer-facing use.

The Importance of the Customer Point of View When It Comes to Servitization

Oct 01, 2021 • Christian Kowalkowskifield service technologyServitizationThe View from AcademiaCovid-19Digital Symposium

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Christian Kowalkowski, Professor of Industrial Marketing at the Institute of Technology at Linköping University and he is affiliated with...

Has the Conversation Around Servitization Become More Mainstream?

Sep 29, 2021 • Christian Kowalkowskifield service technologyServitizationThe View from AcademiaCovid-19Digital Symposium

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Christian Kowalkowski, Professor of Industrial Marketing at the Institute of Technology at Linköping University and he is affiliated with...

Drivers of Success: Ecommerce SMEs Take Delivery In-House

Sep 28, 2021 • NewsdeliveryfleeteCommerceCovid-19Managing the Mobile WorkforceEMEAVIMCAR

Survey finds ecommerce SMEs are investing in their own delivery drivers amidst ongoing driver shortages, supply chain issues and Covid restrictions

How Much Has the Pandemic Changed the Approach to Digital Transformation in Field Service Organisations

Sep 27, 2021 • Christian KowalkowskiDigital Transformationfield service technologyThe View from AcademiaCovid-19Digital Symposium

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Christian Kowalkowski, Professor of Industrial Marketing at the Institute of Technology at Linköping University and he is affiliated with...

Beginning the Remote Service Journey

Sep 24, 2021 • FeaturesWhite PaperDigital TransformationIFSCovid-19Remote ServicesGLOBAL

In the first article of a series of excerpts from a recent white paper published by IFS, we look at companies that have accelerated adoption of remote services in their operation during the pandemic.

How much did the pandemic impact customer-centricity and digital transformation?

Sep 21, 2021 • FeaturesresearchDigital TransformationHSOCovid-19CSATCustomer Service

FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.

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