ARCHIVE FOR THE ‘covid-19’ CATEGORY

Measure What Matters

Nov 11, 2021 • FeaturesDigital TransformationAquantCovid-19customer experience

Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field Service News, which offers an in-depth analysis of field service performance and customer satisfaction in a year of talent shortage, COVID service...

Customer Service 2.0

Nov 04, 2021 • FeaturesWhite PaperBigChangeCovid-19Leadership and StrategyEMEAcustomer experienceCustomer Service

In this final feature from a recent white paper published by BigChange, we explain why businesses are increasingly looking at customer experiences as a new source of competitive advantage.

How Companies Can Achieve Successful Service Delivery in the New Normal

Nov 03, 2021 • FeaturesMartin SummerhayesDigital TransformationCovid-19Digital SymposiumGLOBAL

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting.

What Are The Core Fundamentals of Great Service?

Nov 01, 2021 • FeaturesMartin SummerhayesDigital TransformationCovid-19Digital SymposiumGLOBAL

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting.

The Difference Between Effectiveness and Utilisation

Oct 29, 2021 • FeaturesMartin SummerhayesDigital TransformationCovid-19Digital SymposiumGLOBAL

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting.

5 Enemies of Growth - What is Hitting Field Service Firms Hard?

Oct 28, 2021 • FeaturesBigChangeCovid-19Leadership and StrategyEMEA

In this third feature of a series of excerpts from a recent white paper published by BigChange, we analyse the key issues that hit field service businesses in the past 12 months.

Is Now the Time to Re-evaluate the Key Performance Indicators of Your Company?

Oct 27, 2021 • FeaturesKPIsMartin SummerhayesDigital TransformationCovid-19Digital SymposiumGLOBAL

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting.

Successful Digital Transformation: Learning From Failures

Oct 25, 2021 • FeaturesMartin SummerhayesDigital TransformationCovid-19Digital SymposiumGLOBAL

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting.

How the Pandemic Has Changed the Approach to Digital Adoption for Companies and Customers

Oct 22, 2021 • FeaturesMartin SummerhayesDigital TransformationCovid-19Digital SymposiumGLOBAL

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting.

« 1 2 3 4 5 ... 17 »

Leave a Reply

Latest from Twitter

From The Archives