ARCHIVE FOR THE ‘hso’ CATEGORY

FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.

At the same time, the study also explored the digital transformation journey our sector has been on for several years and how this was significantly accelerated due to the pandemic across 2020 and into this year. Having published the results, Dan Snowdon, Danny Wieder and Kevin Brown of HSO joined Field Service News Editor-in-Chief, Kris Oldland to discuss the findings of the study in greater depth.

In this final excerpt in the series, the group discuss how the study is showing an increase in co-creation between service providers and their customers when it comes to establishing innovative new approaches to service delivery.

Want to know more?

FSN Premium subscribers and FSN Elite members can access the full-length 50 minute second part of this detailed FSN Research debrief session. 

For a limited period, this content will also be available to those on our free-forever, FSN Stanard subscription tier. 

If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more. 

Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, HSO who may contact you for legitimate business reasons to discuss the content of this study.

Further Reading:

• Read more exclusive features from FSN Research  @ research.fieldservicenews.com/
• Read more about Digital Transformation @ www.fieldservicenews.com/blog/tag/digital-transformation
• Read more about Service Innovation and Design @ www.fieldservicenews.com/blog/tag/service-innovation-and-design
• Read more about customer service trends @ Features on CSAT trends
• Read more insights from HSO and how they are helping field service companies drive improvements in customer satisfaction and increasing operational efficiency here
• Arrange a consultation to find out how HSO can help your field service business grow by clicking here 

FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.

At the same time, the study also explored the digital transformation journey our sector has been on for several years and how this was significantly accelerated due to the pandemic across 2020 and into this year. Having published the results, Dan Snowdon, Danny Wieder and Kevin Brown of HSO joined Field Service News Editor-in-Chief, Kris Oldland to discuss the findings of the study in greater depth.

In this excerpt taken from the second of two in-depth debrief sessions, the group take a moment to discuss why the shift towards servitization is such an appealing move for an increasing number of field service organisations.

Want to know more?

FSN Premium subscribers and FSN Elite members can access the full-length 50 minute second part of this detailed FSN Research debrief session. 

For a limited period, this content will also be available to those on our free-forever, FSN Stanard subscription tier. 

If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more. 

Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, HSO who may contact you for legitimate business reasons to discuss the content of this study.

Further Reading:

• Read more exclusive features from FSN Research  @ research.fieldservicenews.com/
• Read more about Digital Transformation @ www.fieldservicenews.com/blog/tag/digital-transformation
• Read more about Service Innovation and Design @ www.fieldservicenews.com/blog/tag/service-innovation-and-design
• Read more about customer service trends @ Features on CSAT trends
• Read more insights from HSO and how they are helping field service companies drive improvements in customer satisfaction and increasing operational efficiency here
• Arrange a consultation to find out how HSO can help your field service business grow by clicking here 

FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.

At the same time, the study also explored the digital transformation journey our sector has been on for several years and how this was significantly accelerated due to the pandemic across 2020 and into this year. Having published the results, Dan Snowdon, Danny Wieder and Kevin Brown of HSO joined Field Service News Editor-in-Chief, Kris Oldland to discuss the findings of the study in greater depth.

In this excerpt from the second of two in-depth debrief sessions, the group look at the data and discuss if we are seeing an acceleration in the move away from the traditional break-fix approach to service delivery towards more advanced, servitized models?

Want to know more?

FSN Premium subscribers and FSN Elite members can access the full-length 50 minute second part of this detailed FSN Research debrief session. 

For a limited period, this content will also be available to those on our free-forever, FSN Stanard subscription tier. 

If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more. 

Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, HSO who may contact you for legitimate business reasons to discuss the content of this study.

Further Reading:

• Read more exclusive features from FSN Research  @ research.fieldservicenews.com/
• Read more about Digital Transformation @ www.fieldservicenews.com/blog/tag/digital-transformation
• Read more about Service Innovation and Design @ www.fieldservicenews.com/blog/tag/service-innovation-and-design
• Read more about customer service trends @ Features on CSAT trends
• Read more insights from HSO and how they are helping field service companies drive improvements in customer satisfaction and increasing operational efficiency here
• Arrange a consultation to find out how HSO can help your field service business grow by clicking here 

FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.

At the same time, the study also explored the digital transformation journey our sector has been on for several years and how this was significantly accelerated due to the pandemic across 2020 and into this year. Having published the results, Dan Snowdon, Danny Wieder and Kevin Brown of HSO joined Field Service News Editor-in-Chief, Kris Oldland to discuss the findings of the study in greater depth.

In this excerpt from the second of two in-depth debrief sessions, the group reflect on how wide-reaching the impact of the pandemic has been on field service companies in terms of driving even greater customer-centricity and becoming an unexpected catalyst for the acceleration of digital transformation.

Want to know more?

FSN Premium subscribers and FSN Elite members can access the full-length 50 minute second part of this detailed FSN Research debrief session. 

For a limited period, this content will also be available to those on our free-forever, FSN Stanard subscription tier. 

If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more. 

Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, HSO who may contact you for legitimate business reasons to discuss the content of this study.

Further Reading:

• Read more exclusive features from FSN Research  @ research.fieldservicenews.com/
• Read more about Digital Transformation @ www.fieldservicenews.com/blog/tag/digital-transformation
• Read more about Service Innovation and Design @ www.fieldservicenews.com/blog/tag/service-innovation-and-design
• Read more about customer service trends @ Features on CSAT trends
• Read more insights from HSO and how they are helping field service companies drive improvements in customer satisfaction and increasing operational efficiency here
• Arrange a consultation to find out how HSO can help your field service business grow by clicking here 

FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.

At the same time, the study also explored the digital transformation journey our sector has been on for several years and how this was significantly accelerated due to the pandemic across 2020 and into this year. Having published the results, Dan Snowdon, Danny Wieder and Kevin Brown of HSO joined Field Service News Editor-in-Chief, Kris Oldland to discuss the findings of the study in greater depth.

Here the group discuss the tools and technologies that are being used to measure CSAT metrics and drive improvements in ensuring customer success.

Want to know more?

FSN Premium subscribers and FSN Elite members can access the full-length 50 minute second part of this detailed FSN Research debrief session. 

For a limited period, this content will also be available to those on our free-forever, FSN Stanard subscription tier. 

If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more. 

Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, HSO who may contact you for legitimate business reasons to discuss the content of this study.

Further Reading:

• Read more exclusive features from FSN Research  @ research.fieldservicenews.com/
• Read more about Digital Transformation @ www.fieldservicenews.com/blog/tag/digital-transformation
• Read more about Service Innovation and Design @ www.fieldservicenews.com/blog/tag/service-innovation-and-design
• Read more about customer service trends @ Features on CSAT trends
• Read more insights from HSO and how they are helping field service companies drive improvements in customer satisfaction and increasing operational efficiency here
• Arrange a consultation to find out how HSO can help your field service business grow by clicking here 

FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.

At the same time, the study also explored the digital transformation journey our sector has been on for several years and how this was significantly accelerated due to the pandemic across 2020 and into this year. Having published the results, Dan Snowdon, Danny Wieder and Kevin Brown of HSO joined Field Service News Editor-in-Chief, Kris Oldland to discuss the findings of the study in greater depth.

In this excerpt from the first of two in-depth debrief sessions, the group look at what is the most effective means of collecting customer feedback - SMS, email, or directly via the engineer.

Want to know more?

FSN Premium subscribers and FSN Elite members can access the full-length 50 minute first part of this detailed FSN Research debrief session. 

For a limited period, this content will also be available to those on our free-forever, FSN Stanard subscription tier. 

If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more. 

Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, HSO who may contact you for legitimate business reasons to discuss the content of this study.

Further Reading:

• Read more exclusive features from FSN Research  @ research.fieldservicenews.com/
• Read more about Digital Transformation @ www.fieldservicenews.com/blog/tag/digital-transformation
• Read more about Service Innovation and Design @ www.fieldservicenews.com/blog/tag/service-innovation-and-design
• Read more about customer service trends @ Features on CSAT trends
• Read more insights from HSO and how they are helping field service companies drive improvements in customer satisfaction and increasing operational efficiency here
• Arrange a consultation to find out how HSO can help your field service business grow by clicking here 

FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.

At the same time, the study also explored the digital transformation journey our sector has been on for several years and how this was significantly accelerated due to the pandemic across 2020 and into this year. Having published the results, Dan Snowdon, Danny Wieder and Kevin Brown of HSO joined Field Service News Editor-in-Chief, Kris Oldland to discuss the findings of the study in greater depth.

In this excerpt from the paper the group discuss how the various pros and cons of when to collect customer feedback from the customer - during the service call or after?

Want to know more?

FSN Premium subscribers and FSN Elite members can access the full-length 50 minute first part of this detailed FSN Research debrief session. 

For a limited period, this content will also be available to those on our free-forever, FSN Stanard subscription tier. 

If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more. 

Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, HSO who may contact you for legitimate business reasons to discuss the content of this study.

Further Reading:

• Read more exclusive features from FSN Research  @ research.fieldservicenews.com/
• Read more about Digital Transformation @ www.fieldservicenews.com/blog/tag/digital-transformation
• Read more about Service Innovation and Design @ www.fieldservicenews.com/blog/tag/service-innovation-and-design
• Read more about customer service trends @ Features on CSAT trends
• Read more insights from HSO and how they are helping field service companies drive improvements in customer satisfaction and increasing operational efficiency here
• Arrange a consultation to find out how HSO can help your field service business grow by clicking here 

FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.

At the same time, the study also explored the digital transformation journey our sector has been on for several years and how this was significantly accelerated due to the pandemic across 2020 and into this year. Having published the results, Dan Snowdon, Danny Wieder and Kevin Brown of HSO joined Field Service News Editor-in-Chief, Kris Oldland to discuss the findings of the study in greater depth.

In this section from the first of two full length debrief sessions the group look at the data and discuss exactly how strong CSAT metrics can be an indicator of competitive advantage for field service organisations.

Want to know more?

FSN Premium subscribers and FSN Elite members can access the full-length 50 minute first part of this detailed FSN Research debrief session. 

For a limited period, this content will also be available to those on our free-forever, FSN Stanard subscription tier. 

If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more. 

Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, HSO who may contact you for legitimate business reasons to discuss the content of this study.

Further Reading:

• Read more exclusive features from FSN Research  @ research.fieldservicenews.com/
• Read more about Digital Transformation @ www.fieldservicenews.com/blog/tag/digital-transformation
• Read more about Service Innovation and Design @ www.fieldservicenews.com/blog/tag/service-innovation-and-design
• Read more about customer service trends @ Features on CSAT trends
• Read more insights from HSO and how they are helping field service companies drive improvements in customer satisfaction and increasing operational efficiency here
• Arrange a consultation to find out how HSO can help your field service business grow by clicking here 

Join Microsoft and HSO experts on 27th April for a one-day field service masterclass dedicated to transforming your business, explore the role of servitization and see the benefits Microsoft Dynamics 365 Field Service can bring to your organisation.

Field Service Masterclass 27^th April – Transforming Service Delivery

A one day masterclass dedicated to transforming your business by connecting people, data & equipment to deepen customer loyalty & deliver profitable field service operations.

Adoption of new technology is at the forefront of both customer and field service organisations’ minds, with a combination of mobility, social media, cloud computing, IoT capabilities and more significantly, changing behaviours & expectations. In this landscape, companies need to revisit their infrastructure and processes to ensure that they are capable of delivering a service that puts the needs and desires of their customers first.

Join Microsoft & our HSO field service experts for a field service masterclass where we will explore the role of servitisation to supplement traditional product offerings, discuss ways in which the industry is evolving from a customer and technology perspective, & see the benefits Microsoft Dynamics 365 Field Service can bring to your organisation in both building customer trust &  embracing the gig economy.

Places for the Masterclass are limited so please apply for your place on this popular virtual event today. Find out more.

Download the agenda here.

Further Reading:

• Find out more about HSO Field Service Masterclass here
• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about Service Delivery @ www.fieldservicenews.com/service-delivery
• Learn more about HSO @ www.hso.com
• Read more about HSO on Field Service News @ www.fieldservicenews.com/hso