Trimble Field Service Management's Aubrey Fox discusses the changing role of field service.

Contact information: 

Phone: +44 (0) 20 300 48 920
Email: info@servicemax.com
Web: www.servicemax.com

Services Provided:

• SaaS
• Scheduling
• Workforce Optimisation
• Parts
• Contracts
• Social
• Mobile
• Portals
• Reporting

About ServiceMax:

At ServiceMax, our mission is to help service businesses deliver the best field service possible to their customers. We do this by helping customers perfect their service delivery process, drive revenue growth and not just satisfy customers, but delight them.

We make software that makes field service smarter, more efficient and more profitable. Our cloud-based software automates the complete field service lifecycle from contract entitlements to scheduling optimisation, from inventory and parts logistics to real-time customer and partner portals.

Forget old school service management with spreadsheets and silos of information. Dismiss the mediocre “dispatch and repair” service of yesterday and image field service delivered with technology that is powerful, easy-to-use, mobile, and collaborative.

We’re helping our customer rethink field service by delivering:

• Complete visibility to gain a deep view into the entire service delivery operation. This visibility gives companies insights that are changing the way they do business—from contracts and pricing to service efficiency to potential sales opportunities.
• An end-to-end application for field service management; from contract entitlements, scheduling and workforce optimisation, to inventory and parts logistics. We also offer cutting edge mobility, social collaboration, and real- time customer and partner portal access.
• Cloud-based solutions built on the proven Force.com platform from salesforce.com, so customers are up and running quickly with a low cost subscription model, tightly integrated to their CRM.
• Everywhere you are. ServiceMax delivers mobile, anywhere access to all pertinent information for field technicians and provides mobile, real-time dashboards for management.

Latest Video:

News & Features: 

Are you up to date with the latest technologies that are shaping tomorrow’s field service industry?

For any field service organisation there is often one simple key objective, to deliver excellent customer service whilst working as effectively as    possible. However, we are working in a market place where both economic pressures and customer demands have risen to greater levels than possibly  ever before and sometimes it may seem like this ‘simple’ objective is becoming...

Resources:

Ebook: The definitive guide to modern field service management

Drawing on research from Gartner, Aberdeen, The Service Council and Forrester as well as a real life case study the ebook gives insightful and refreshingly impartial advice on how technologies such as cloud, SaaS, big data and analytics, smart phones and tablets and optimised scheduling engines can be brought together to empower organisations to adopt a fully 360° view of the service they deliver.

Back to the directory home page Back to the Software Providers directory page

Contact information: 

Key Contact: Phillip Hoare, Head of Sales
Phone: +44 (0) 845 330 5757
Web: www.aeromark.co.uk
Email: sales@aeromark.co.uk

 

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Services Provided by Aeromark:

 

• Comprehensive modular Service Management System
• Service and Asset Management - Assets, Contracts, Warranty, Rates, SLA management
• Workforce Scheduling - Full roadmap for scheduling and optimisation from Drag and Drop to Fully Dynamic to fit your business process.
• Agile mobile apps for ePOD, Field Service Apps, Inspections, Surveys and other mobile data capture tasks
• GPS Tracking - From simple mobile tracking or fitted GPS tracking, to fully fitted enhanced telematics

 

 

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About Aeromark:

Aeromark is at the forefront of Service and Asset management, Scheduling, Mobile App and GPS tracking innovation since 1990.

Optimatics, is Aeromark’s smarter Mobile Workforce Management software designed specifically for service based businesses, to make managing a field based workforce as effective as possible. Optimatics comprises four individual modules; Service and Asset Management, Workforce Scheduling, Mobile Apps and GPS tracking. The four modules can be used independently in conjunction with existing systems or used as a whole where they are seamlessly integrated together.

Combined, the Optimatics modules provide one of the most powerful Service Management solutions available, delivering previously unattainable process improvements that enables businesses to make game changing decisions and achieve optimum efficiency.

For more information, please visit www.aeromark.co.uk or connect with us on Twitter http://www.twitter.com/AeromarkLtd and LinkedIn www.linkedin.com/in/aeromark

 

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Latest News from Aeromark

Aeromark, one of the UK’s leading Service Management Systems, has announced it has successfully completed a full integration of its Optimatics Service Management Software with Wolseley UK as part of its unique “Smarter Parts” module...

Read more here 

 

 

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More news from Aeromark here

 

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Contact information: 

Key Contact: Amitava Paul, FieldPower Business Head, UK&Europe
Phone: +44 (0)7983 430 799
Email: amitavap@zsl.com
Web: www.fieldpower.com

 

Services Provided:

• Real Time Dispatch,
• Schedule Optimisation,
• Location Based Service,
• Multiple Vendors/Locations,
• Field Service Integration,
• Accounting,
• Mobile Field Service,
• Dispatch Software,
• Reporting,
• Inventory Management Software

 

All about Field Power:

Zylog Systems Ltd is a listed 18 year mature global SI and industry solution provider with presence in 9 countries across the globe and global turnover of £450m. 

Zylog’s flagship enterprise grade field service management solution FieldPower has been in the market for 12 years and caters to 48000 global users across 15 countries and 25 enterprise field service organisations. Built on .Net framework and having the highest standards of flexibility to align to service business workflow, the solution has catered to Telecom Giants like MCI Volt, Verizon, Saudi Telecom, Singapore Telecom, Retail giants like Bestbuy, Manufacturing Giants like Daikin Japan, International Facilities Organisation in the UK, Network and Cabling industry, Insurance Inspection business and a wide range of field services organisations.

The solution is equipped with the IQ of today’s field work force and functional flexibility of any enterprise grade application. The FieldPower practice also offers service management consultancy and device H/W consultancy to give the customer a robust and over-arching solution under one roof with the single-minded aim of optimising service workflows.

Being a global technology vendor with deep system integration expertise at the core, FieldPower has been built to interact and integrate with any ERP, third-party, in-house or bespoke systems to give you total control while handshaking with existing system landscape.

FieldPower also brings in it’s value to cost of deployment and TCO as FieldPower team works with you to derive the most advantageous license and deployment model.

Contact us to get a flavour of the solution that has accomplished service milestones and service profitability through infusing technology, domain know-how, process control and simplification all under a single solution called FieldPower.

 

 

Latest Video:

 

You can also download a copy of these slides with audio from here

Resources:

 

Field Power Data Sheet: 

 Find out all of the key information you need to know about Field Power and Zylog systems in one convenient page! Click here to find open a copy in your browser

 

 

 

 

Field Power Case Studies: 

A series of of case studies from a wde range of industries highlighting how FIeld Power can assist in your mobile workforce needs. Click here to find open a copy in your browser

 

 

 

 

 

 

 

Contact information for Columbus:

 

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Services provided:

Columbus A/S configures and implements Microsoft Dynamics 365 for Field Service

What We Do:

• Columbus helps you provide a customer-centric service with a focus on personalisation, key touch points and interactions.
• Columbus helps you optimise the entire service supply chain for increased automation, greater efficiencies, reduced costs and improved satisfaction.
• Columbus helps you leverage field service as a profit centre within your larger organisation for additional revenue streams and growth.
• Columbus helps you connect the dots between you and your end customer and everything in-between, closing the feedback loop.

How We Do It:

• By leveraging key functionality in Microsoft Dynamics 365 for Field Service and our expertise in PowerBI, Azure Services, IoT Hub and Mobility, we tailor a solution to fit the inspired service offering you want to provide your end customer.
• Our business process led approach ensures Microsoft Dynamics 365 for Field Service will give you a rapid return on investment by aligning frontline productivity features with your organisation's processes and procedures.
• Our out-of-the-box integration to Microsoft Dynamics Finance and Operations gives you a holistic view of your organisation with a single source of the truth. As a partner on your servitisation journey, Columbus will consult on your service vision and execute it from proof of concept to delivery.
• Columbus uses its deep industry knowledge in manufacturing and distribution to ensure your field service solution becomes an effective extension of your organisation.
• With proven expertise in the Dynamics 365 applications, we ensure you maintain a single source of truth, whilst adopting and leveraging new technologies. Our end to end solutions enable you to action your insights to close the loop between your design, production, distribution, end service, and the customer.

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All about Columbus:

Re-imagine Field Service With An Entirely Customer Focused, Connected Service Supply Chain...

No matter where you are in your digital and servitization journey, Columbus will help you meet your top-line business objectives.

Our proven process uncovers your business potential through a combination of consulting, solution implementations and long-term services.

By marrying a thorough analysis of your business processes and operations to your business goals we are your one-stop-shop to a completely servitized business.

Our deep industry knowledge and innovative practices will ensure that your field service solution becomes an effective extension to your organization, aligned to your processes and your goals. As your partner, we will consult on your service vision and execute it all the way from proof of concept to delivery.

Automate and optimize the entire service supply chain for increased efficiencies, reduced costs and greater satisfaction

 

Microsoft Dynamics 365 for Field Service enables real-time data-driven decisions, helping you deliver an exceptional customer experience, keeping your business competitive and giving you the opportunity to open new revenue streams.

Automate and optimize the entire service supply chain for increased efficiencies, reduced costs and greater satisfaction. Action your insights to close the loop between your design, production, distribution, end service and the customer. Most importantly, maintain a single source of truth while adopting and leveraging new technologies.

Columbus has done the legwork to test and develop Industry X.0 technologies to ensure they are applicable and implementable based on industry environments and standards. Columbus helps organizations realize the benefits digitalization brings to the industry today, for a future-proof tomorrow.

Columbus is an international IT services company serving customers worldwide. We are experts in developing and providing digital business applications that help our customers in the digital transformation of their business. We are specialist within the industries retail, distribution, food and manufacturing.

We’ve proved this through more than 28 years of experience with more than 8,000 successful business cases. Columbus has offices and partners all around the world.

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Columbus Resources

GUIDE: Fitting Field Service Into Your Microsoft Solution Architecture

Contact information for TomTom Telematics:

Key Contact: Giles Margerison
Email: uk.business@tomtom.com
Phone: 0207 255 9774
Web:  www.tomtom.com/telematics

Services provided by TomTom Telematics:

• Professional navigation
• Improved Driver Behaviour
• Traffic Avoidance
• Vehicle Tracking - Fleet Tracking
• Job Dispatch
• Time Management
• Driver Safety
• Enviromental responsibility
• Management reporting
• Partner applications
• Remote download digital tachograph
• Fleet management software

All about TomTom Telematics: 

TomTom Telematics is a Business Unit of TomTom dedicated to fleet management and vehicle telematics. Our WEBFLEET platform is a Software-as-a-Service solution and is used by small, large and enterprise businesses to improve vehicle performance, save fuel, support drivers and increase overall fleet efficiency.

TomTom Telematics is one of the world’s leading telematics solution providers with over 350,000 subscriptions worldwide - recognised as the largest in the European market. We service drivers in more than 60 countries, giving them the industry’s strongest local support network and widest range of sector-specific 3rd party applications and integrations. More than 28,000 customers benefit every day from the highest level of security, quality and availability of our ISO 27001 certified service.

Helping raise standards in the industry
Whereas our name has changed over time (TomTom WORK, TomTom Business Solutions) our commitment to innovation and quality remains. We use our wealth of experience in managing fleets to promote best practice across the industry, and are proud Industry partners of the FTA Van Excellence Programme as well as sponsors for the Fleet Van Summit.

Our in-vehicle products are designed to help drive greener, safer and more efficiently. Our online platform, WEBFLEET, is highly scalable and has the highest standards in terms of reliability and security.

Seamless efficiency
WEBFLEET.connect enables you to integrate with existing and back office systems helping you customise your operation for maximum performance. This helps you run greener, safer and more efficient vehicles, and gives you a great return on investment.

Our customers have greener safer, more efficient drivers due to immediate and real time Active Driver Feedback™ directly through the navigation unit - and for fleet managers the Optidrive™ indicator, giving a clear picture of individual driver performance. Our customers also save fuel costs, increase efficiency, and achieve higher levels of customer service helping them stay ahead of the game – whether you have trucks, vans or cars - or all three - there is an affordable solution for you.

TomTom WEBFLEET also helps fleets become more efficient - With job dispatch and smart market leading technology such as TomTom Traffic we help get the right driver to the right job on time, ensuring they are safe and driving as efficiently as possible.

Actionable insight for smarter decisions
The insight and visibility enabled by TomTom’s reporting technology helps managers perform more effectively and has real impact on productivity, customer service and the bottom line, which means a great return on investment.

Please visit www.tomtom.com/telematics to find out more.

Latest video from TomTom Telematics:

Resources from TomTom Telematics: 

A Day in the Life… Six Ways in Which Fleet Management Technology Can Make Your Drivers’ Lives Easier

Fleet management technology brings many benefits to drivers as well as fleet managers. Take a typical day out with a driver in our latest infographic and find out the six main ways in which it can make your drivers’ lives significantly easier. View the infographic here

 

 

 

 

 

Five key areas where big data from your fleet can boost business performance

Big data shouldn’t be seen as a big problem.

Company owners or managers might occasionally feel like they’re on the receiving end of a fire hose of data, such is the volume and range of statistics provided by some modern business systems. Read the feature here

Why you need a telematics solution and how to get one

There are an array of benefits that a telematics solution can bring to a business, many of which we’ve previously discussed on this blog. For example, tracking driver behaviour to ensure efficient driving. We’ve also created a series of white papers to show how telematics can help reduce vehicle running costs and how you can guarantee the safety of staff while saving thousands. Click here to view the infographic

 

Latest TomTom Telematics Features: 

 

Connected vehicle plots a route to the future

Technology has long been a key driver for innovation and change in business. Regardless of size or industry, the pace of technological change is a major factor in the ability of businesses to evolve, meet increasing customer demands and maintain a commercial advantage. Giles Margerison, Director with TomTom Telematics explains more... Click here to read the full feature

Latest TomTom Telematics News:

TOMTOM extend WEBFLEET with launch of new ruggedised 7" terminal

TomTom Telematics extend the scope of their WEBFLEET platform with the launch of a new 7" ruggedised tablet which has WEBFLEET integration capabilities. Click here to read the full report

 

TomTom Telematics surpasses 350,000 vehicles subscribed to its SaaS platform

 

TomTom Telematics (formerly known as TomTom Business Solutions) now has 28,000 customers and 350,000 vehicles subscribed to its Software as a Service (SaaS) fleet management solution. This represents a 38 per cent year-on-year growth and reaffirms its position as a market leader in Europe. Click here for full report

 

 

UK agronomy leaders integrate vehicle tracking and scheduling to improve service

Gloustershire based Agronomy company Agrii have implemented a real-time transport optimisation and vehicle tracking solution for its agrochemicals division.

The company that is seen as a leader within it’s field in the UK has opted to utilise Paragon’s Fleet Controller system and integrate this with a live vehicle tracking feed, provided by 49 TomTom PRO 9150 navigation units, taking advantage of the systems’s advanced vehicle routing and scheduling software. Click here to read the feature

 

Contact information: 

Key Contact: Charles Oakley, Group Event Manager
Phone: +44 (0) 20 7921 8048
Web: www.servicemanagementexpo.co.uk
Twitter: @ServiceMgmtExpo

Go to Service Management Expo for:

• Meet suppliers of Service Management Systems, Workforce Optimisation and Scheduling, Tracking, GPS & Fleet Management, Mobile Communication & Hardware, Logistics & Distribution
• Free industry education in the Field Service Solutions Theatre
• Europe's largest event dedicated to the Field Service industries

About Service Management Expo:

Since 2014, Service Management Expo has been housed at ExCeL London running alongside the Protection & Management Series incorporating Facilities Show, Safety & Health Expo, FIREX International, IFSEC International and the newly launched Energy & Environment Expo following its successful inclusion in 2013.

Service Management Expo is a must attend for professionals working across service management, logistics, fleet management, facilities, operations, finance and IT.

100% dedicated to the critical issues within the field service, service and fleet management industry, the event provides practical know-how on CRM to GPS, optimised spares to telematic analytics and everything in between.

As an integral part of UBM Live’s Facilities Show, visitors also benefit from everything on offer at the whole exhibition including a fully comprehensive educational programme covering key FM subjects from legislation updates and sustainability to environmental and waste management.

Video from Service Management Expo:

News from Service Management Expo:

Telogis delivers intelligent appointment scheduling to tighten supply and service chains

Telogis who are exhibiting at this years Service Management Expo and will also be participating in the Field Service Solutions Theatre hosted by Field Service News, announce a new addition to their current suite of applications for Field Service Managers, which allows customers to make appointments convenient to them yet improves efficiency for the service department. Click here to read more. 

 

 

New Getac T800 8.1" fully rugged tablet is launched

Getac, who are exhibiting at this years Service Management Expo and will also be participating in the Field Service Solutions Theatre hosted by Field Service News, announce the launch of a new slim-line yet fully rugged tablet which is powerful and designed to operate on either Windows 8.1 or Windows 7. Click here to find out the full specs

 

 

A forward look at this year’s Service Management Expo …

Running on the 17th, 18th & 19th of June this year The Service Management Expo (SME) is Europe’s largest exhibition catering for the field service industry and with a thirty year history has been a long established central event for field service professionals both in the UK and beyond. Click here to read more

 

 

 

YO! SUSHI REPORTS IMMEDIATE RETURN ON INVESTMENT FOLLOWING IMPLEMENTATION OF AEROMARK’S OPTIMATICS ASSET MANAGEMENT.

YO! Sushi, the iconic Japanese restaurant brand has reported successful deployment of Aeromark’s Smart Optimatics technology and immediate return on investment in the first month following implementation. In 2013 YO! Sushi attended Service Management Expo... Click here to read more

 

 

TRIMBLE TO SHOWCASE WORK MANAGEMENT CAPABILITIES AT SERVICE MANAGEMENT EXPO

Trimble Field Service Management has announced will be showcasing its ‘One Platform. One Solution’ offering at this years Service Management Expo, held at London’s ExCel on the 17th, 18th and 19th June. Click here to read more

 

 

 

Features from some of the guest speakers at previous Service Management Expo: 

Re-branding for Solarvista is much more than skin deep

Solarvista's Paul Adams outlines what exactly has gone on beneath the surface as the Service Management software company announces its latest launch Solarvista 8 which will be on show at this year's Service Management Expo.  Click here to read more 

 

 

Optimising mobile workforces can result in big savings... 

Enterprise Mobility expert, Jon Vass of Telogis, claims that instead of cutting back on services businesses should instead look to optimise their mobile workforces… With the right technologies an organisation can save hundreds of thousands of pounds by investing in the right technology. Click here to read more

 

 

Damages must be paid for... Why it pays to opt for ruggedised tablets

Motion Computing’s Ian Davies looks at the true value of rugged computing and why going for the cheaper option is a false economy… Every IT director and line of business manager looking at a tablet PC deployment will at some point face the decision specialised hardware or cheaper consumer option... read more here

 

 

Business benefits - mobile workforce management solutions for increased productivity and reduced costs

Several recent research studies have shown that technology and mobility solutions in particular are growing in importance as businesses seek ways to improve productivity, increase efficiency and reduce costs of delivering services.  Gerard O’Keefe CEO of GeoPal discusses further... Click here to read more

 

 

Connected business - bringing field workers and managers closer together

Ahead of his speech to delegates at the 2014 Service Management Expo Giles Margerison, TomTom Telematics’ Director UK & Ireland, considers the impact of technology on the changing face of field service management. Click here to read more

 

 

CASE STUDY – TCSJOHNHUXLEY – Transforming support operations with end-to-end field service

TCSJOHNHUXLEY is the world’s leading manufacturer and supplier of end-to-end live gaming solutions and services. The company offers the industry’s most comprehensive portfolio of live gaming and electronic gaming products. In this case study we see how they improved their service after implementing software from mplsystems.. Click here to read more

 

 

Preparing for the IOT revolution...

If the Internet of Things (IoT) lives up to its billing it has the potential to change the way the field service industry operates entirely. In this exclusive article for Field Service News, Philipp Emmenegger, CEO of coresystems AG looks at how this could happen. Click here to read more

 

 

The service supply chain battlefield: Part Two The importance of the front line. 

Glyn Dodd, Managing Director of Centrex Services returns to Field Service News with a new two part feature that outlines his battle plan for the service industry. Looking at how if the current dichotomy of the service supply chain doesn't chain the battle will be lost... Click here to read more

 

 

SaaS – Why should I buy it If I just want to use it?

As the Managing Director of the company that developed the world’s first browser based service management software, Colin Brown of Tesseract is a bit of an expert when it comes to both SM software and the Cloud itself so we asked him to give us some guidance on the SaaS model.  Click here to read more... 

 

 

 

Event information: 

Twitter: #TMOT2014
Location:The Brewery | 52 Chiswell St | London | EC1Y 4SD
Date: 18th September 2014
Register: www.themobilityofthings.com

Go to The Mobility of Things for:

Enterprise Mobility is changing how we work, how we drive the customer experience, business processes and strategy.

The Mobility of Things will offer supreme clarity to help C-level business leaders define the Enterprise Mobility vision – laying the groundwork for heightened competitive advantage. The unprecedented, continuous change that mobility is bringing on the business means the role of IT leaders over the next three years will be critical. It starts here.

This exclusive one-day event will demystify the complexity and technical issues of the evolving mobile landscape and will provide an opportunity to expand your mobility business network through peer-to-peer ideas sharing. It will feature an all-day exhibitor zone, detailed break-out sessions and the chance to meet leading mobility industry professionals, organisations, analysts and technologists.

Keynote highlights from The Mobility of Things will include:

•  The Critical Path to Enterprise Mobility Maturity – How Ready is Your Organisation?
  The 2014 IDC Mobility Maturity Model survey provides a peer-to-peer framework for mobility transformation. John Delaney, Associate Vice President, European Mobility at IDC will reveal how industry leaders from across Europe are using the model to build a more tailored roadmap to fast-track success.
• Insights from the London 2012 Olympics: The Power of a Mobile-Enabled Approach to Customer Experience
  The London Olympics was the most connected games ever – integrated, seamless user experiences at their most sophisticated. Greg Nugent, Director of Brand, Marketing and Culture for the London Olympics and Paralympics, explains how they did it and, equally astounding, how things have moved on in the last two years.

Relevant watching ahead of The Mobility of Things: 

 

Relevant reading ahead of The Mobility of Things: 

Case Studies:

Moneysupermarket.com

As the UK’s leading price comparison site, MoneySupermarket.com aims to “help people make the most of their money.” To do this, the company invests heavily in delighting its customers with pertinent recommendations that result from analysing customer data. Click here to read more. 

Arcadia Group

Arcadia Group is the UK's largest privately owned clothing retailer. To be a long term success in the world of High Street Fashion the Arcadia Group has had to be fast and flexible in its response to the changing demands of its consumers. As a result its IT requirements are equally demanding. Click here to read more...

White Papers: 

Enterprise Mobility Trends:

The enterprise today is changing rapidly. The intersection of cloud,
mobility, social networking and the Internet, what analyst firm Gartner
calls the, “Nexus of Forces” is making most medium and large
enterprises rethink their enterprise mobile strategies. Click here to read more...

SapientNitro Insights 2014
The third edition of Insights focuses on how brands are connecting technology and story, offering you a clear view of the disruptive, exciting changes taking place in today’s omni-channel, always-on world. Click here to read more...