Automated processes control costs and margin, while increasing productivity by 50%, Flowrite says.
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Jan 22, 2020 • Software & Apps • News • aeromark
Automated processes control costs and margin, while increasing productivity by 50%, Flowrite says.
Sep 20, 2019 • Software & Apps • News • aeromark • Retail • Software
Real-time service management platform drives 146 per cent productivity improvement with four extra jobs completed, per engineer, per day on average.
Real-time service management platform drives 146 per cent productivity improvement with four extra jobs completed, per engineer, per day on average.
Aug 13, 2019 • Software & Apps • News • aeromark • Catering and Hospitality • UCC Coffee
UCC Coffee uses Aeromark platform for its service delivery.
UCC Coffee uses Aeromark platform for its service delivery.
UCC Coffee, the leading total coffee solution provider, is using Aeromark’s real-time multi-lingual Service Management platform to deliver fast, effective service to its customers.
The company provides a market leading Total Coffee Solution to some of the industry’s leading foodservice, hospitality and retail companies including restaurants, pubs, QSR, contract caterers and grocery multiples.
In the UK, a team of more than 160 specialist coffee engineers, use smart-tech to look after all aspects of commercial coffee machine care; from full-service maintenance to reactive callouts. UCC Coffee’s customers rely on the company both for exceptional coffee quality, consistency and to ensure their equipment is always available; any downtime must be resolved in the fastest possible time.
Using Aeromark’s real-time service management platform has enabled UCC Coffee’s operations team to achieve a consistently high first-time fix rate.
UCC coffee has also recently extended its service capability to manage planned and reactive maintenance for its pan-European customers. “Providing world class service to our customers, underpinned by smart technology, is central to our market leading Total Coffee Solution for foodservice, hospitality and retail businesses across the UK, Ireland and, in Europe,” said Elaine Swift, Regional Director (Northern Europe), UCC Coffee.
Using dynamic, automated multilingual workflows, Aeromark’s real-time, multi-lingual Service Management platform enables companies to manage the unique challenges of operating a field service workforce across multiple regions while delivering the best possible service, regardless of location.
The service request lifecycle is streamlined from start to resolution; providing complete visibility and a full audit trail of customers’ equipment, service history, stock consumption and engineers performance. Uniquely, once a service call is scheduled for a European location all job information is automatically translated to the engineer’s local language.
UCC Coffee’s service centre receives requests via phone, email and self-service portal forming the work queue from which planners quickly and easily create service team schedules using multiple scheduling options.
Schedules are optimised to real-time, providing planners with a visual view of the status of jobs as the day progresses. They can see at a glance when service calls are completed quicker than expected and can add additional calls to an engineer’s day. Equally, if jobs overrun, work can be reallocated to other engineers, ensuring customer service levels are met and service efficiency is maximised.
Intelligent workflow translation automatically moves jobs designated for engineers in European locations to the relevant language workflow with job details, job sheets and related forms presented to engineers in their local language; streamlining and standardising service delivery.
The company provides a market leading Total Coffee Solution to some of the industry’s leading foodservice, hospitality and retail companies including restaurants, pubs, QSR, contract caterers and grocery multiples.
In the UK, a team of more than 160 specialist coffee engineers, use smart-tech to look after all aspects of commercial coffee machine care; from full-service maintenance to reactive callouts. UCC Coffee’s customers rely on the company both for exceptional coffee quality, consistency and to ensure their equipment is always available; any downtime must be resolved in the fastest possible time.
Using Aeromark’s real-time service management platform has enabled UCC Coffee’s operations team to achieve a consistently high first-time fix rate.
UCC coffee has also recently extended its service capability to manage planned and reactive maintenance for its pan-European customers. “Providing world class service to our customers, underpinned by smart technology, is central to our market leading Total Coffee Solution for foodservice, hospitality and retail businesses across the UK, Ireland and, in Europe,” said Elaine Swift, Regional Director (Northern Europe), UCC Coffee.
Using dynamic, automated multilingual workflows, Aeromark’s real-time, multi-lingual Service Management platform enables companies to manage the unique challenges of operating a field service workforce across multiple regions while delivering the best possible service, regardless of location.
The service request lifecycle is streamlined from start to resolution; providing complete visibility and a full audit trail of customers’ equipment, service history, stock consumption and engineers performance. Uniquely, once a service call is scheduled for a European location all job information is automatically translated to the engineer’s local language.
UCC Coffee’s service centre receives requests via phone, email and self-service portal forming the work queue from which planners quickly and easily create service team schedules using multiple scheduling options.
Schedules are optimised to real-time, providing planners with a visual view of the status of jobs as the day progresses. They can see at a glance when service calls are completed quicker than expected and can add additional calls to an engineer’s day. Equally, if jobs overrun, work can be reallocated to other engineers, ensuring customer service levels are met and service efficiency is maximised.
Intelligent workflow translation automatically moves jobs designated for engineers in European locations to the relevant language workflow with job details, job sheets and related forms presented to engineers in their local language; streamlining and standardising service delivery.
Information and costs applied to the job, including usage of parts and engineers’ time on site, is automatically translated back to English and passed to the UK workflow and billing system for invoicing.
Customers of UCC Coffee can also submit service requests directly into UCC Coffee’s work queue, via a portal; giving the customer unparalleled visibility and control and increasing the efficiency of the service supply chain. A true example of a service ecosystem and partnerships powered by technology.
Jan 23, 2019 • News • aeromark • Software and Apps
SECOM PLC, the global provider of tailored Security solutions, has achieved a 25 per cent productivity improvement, in just six months, by using Aeromark’s real-time, automated Service Management Platform as part of its strategic investment...
SECOM PLC, the global provider of tailored Security solutions, has achieved a 25 per cent productivity improvement, in just six months, by using Aeromark’s real-time, automated Service Management Platform as part of its strategic investment to optimise its entire service operation.Aeromark’s market leading software now handles every aspect of SECOM’s service business from taking the initial service call, dynamic scheduling of the best Engineer, stock management and sourcing the parts, all the way through to invoicing. Productivity in the field has increased and by eliminating unnecessary manual tasks, more than one million pieces of paper have been removed from the business along with 15 million associated manual touch points.
Paul Weaver, Operations Director at SECOM said “Aeromark’s service management software has dramatically increased the efficiency of our business, improving productivity in the field by 25 per cent. Our processes have been optimised all the way from the initial customer call to final certification and invoice. This has improved the management of our customer’s assets, their maintenance and the efficiency of our 400 field-based Service Engineers and Sub-contractors”
Aeromark’s SaaS (Software-as-a-Service) based service management software combines Asset and Contract management, Dynamic Scheduling, Mobile Application, GPS tracking, Supply Chain Management; Stock Control; Financial reports, Document Management and statutory compliance in a single, seamlessly integrated system.
“We are already seeing the benefits for ourselves and our customers. Aeromark and our internal team have worked extremely well together and delivered the project efficiently and on time which has enabled us to progress quicker than expected. Our partnership has worked exceptionally well, and I look forward to the next phase” said Paul Weaver.
“We are delighted that Secom have achieved results over and above the outcomes they were predicting. They have embraced our technology and excelled in working with us to form a true technology partnership.” Roger Marks, MD Aeromark
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Jan 23, 2017 • News • aeromark • Inventory Management • HVAC • infomill • Parts Pricing and Logistics
Heating engineers across the UK will enjoy a new, updated version of PartsArena Pro from January 2017 as creator, Infomill rolls out its latest improvements to the leading source of heating parts and technical data to over 2,600 licensed users.
Heating engineers across the UK will enjoy a new, updated version of PartsArena Pro from January 2017 as creator, Infomill rolls out its latest improvements to the leading source of heating parts and technical data to over 2,600 licensed users.
With the ability to access the app offline on iOS, Android and Windows, PartsArena Pro has fast become an essential efficiency tool for heating engineers whilst out in the field. Instant access to technical manuals, part imagery, interactive exploded views, parts codes and a stockist locator helps engineers to reduce time on-site and improve the first time fix rate by ensuring much more accurate parts ordering.
The system is being used by heating companies including larger organisations and SME’s to enhance customer service and cut cost on site. Many engineers are benefitting from integration with their field management systems, enabling automated parts ordering.
The January update of PartsArena Pro will see many improvements and enhancements, often developed from valuable user feedback. These include:
- A new user interface with dropdown menu replacing tabs
- One-time log-in account for activation
- Manually add notes to an appliance or part for handy reminders
- Create a Favourites list of appliances and parts for swift access
- Quick access to recently viewed parts and documents
- Copy part codes to a clipboard to paste into external documents
- Automated feedback forms as part of the help and support available
- Full on-screen help throughout the app
Jonathan Ralphs, Managing Director, Infomill commented on the update saying “We’re very proud of our market-leading app that continues to provide huge efficiency benefits for heating engineers nationwide. Forever wishing to keep PartsArena Pro cutting-edge, we have a highly skilled team that reviews all user feedback in addition to technological advances, to understand how we can make this invaluable app even more effective and intuitive to use. The result being that this updated version will certainly enhance service performance every single day."
PartsArena Pro is increasingly being integrated into field service management systems to offer efficiencies at every level coupled with a better customer experience. A recent example concerned field service management company Aeromark working with Infomill and Plumb & Parts Center to deliver a brand new, fully integrated system for use by Swale Heating; a ground-breaking USP for this heating company.
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Oct 13, 2016 • News • aeromark • HVAC • Software and Apps • Swale
Swale Heating Ltd, the largest independent heating maintenance provider in the South East has successfully replaced the software which runs it’s business with the market leading Optimatics from Aeromark.
Swale Heating Ltd, the largest independent heating maintenance provider in the South East has successfully replaced the software which runs it’s business with the market leading Optimatics from Aeromark.
Swale Heating who look after more than 130,000 properties and directly employ over 280 Engineers, sought to replace it’s multiple systems with fully integrated market leading software that offered the very best in advances in technology.
Steve Parish, Chief Information Officer at Swale said “Swale has seen considerable growth over the last 5 years and we recognised in 2015 that we needed to invest in the very best software and mobile technology to prepare us for the next 10 years. Following a market search, we identified Optimatics as being the transformational product we were looking for and we built a team with Aeromark to implement the replacement system”.
Swale has seen considerable growth over the last 5 years and we recognised in 2015 that we needed to invest in the very best software and mobile technology to prepare us for the next 10 years -Steve Parish, Chief Information Officer, Swale
“The system has some really clever technology especially related to parts sourcing. Once the Engineer has diagnosed the fault at the click of a button on their tablet the mobile app opens up an exploded diagram of the boiler, the part is identified and the app then sends the order to be automatically price and availability checked against all Wolseley UK depots . Depending on the travel time to fetch the part and the cost, the system seamlessly orders the part for immediate collection. We expect this feature alone to improve our first time fix rates considerably” said Steve.
Whilst the product is delivered via Software-as-a-Service providing all the benefits of this modern technology, the architecture provides for a real time on-site database for management reporting.
Phil White IT Manager at Swale said “The way Aeromark deliver their reporting is really useful. The core application is Web based but we have a real time mirrored copy of the data on site which allows us unrestricted access to all the data. This means that in no time at all we were able to build our own report suite which delivers exactly what we need, which will allow us to deliver information the business demands in the future”.
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Aug 31, 2016 • News • aeromark • Compliance • Document Management • facilities management • Software and Apps
Arcus FM, a leading facilities management and service provider has successfully deployed Aeromark’s Mobile Document Manager Technology and reported immediate return on investment from day one of implementation.
Arcus FM, a leading facilities management and service provider has successfully deployed Aeromark’s Mobile Document Manager Technology and reported immediate return on investment from day one of implementation.
Document Manager, which is an add-on module for Aeromark’s Optimatics Software product, has transformed the way Arcus conform with health and safety requirements, as management teams have complete control over all documentation such as health and safety manuals, operating procedures, product manuals and more.
“Our previous paper based system was reliant on manual input from field teams, which resulted in a considerable amount of lost time in the field, as documents were not up to date or often misplaced in engineers vans. We needed a system where engineers could quickly access documents on the move and approve automatically”, said Parag Gogate, Head of Programme Management.
We find this systematic approach to operating much easier and can effortlessly comply with business processes and health and safety requirements
“We find this systematic approach to operating much easier and can effortlessly comply with business processes and health and safety requirements as we now have the ability to undertake a number of checks and if a particular technician hasn’t read a new document, they will not be allowed to proceed until they have. Furthermore this has negated the need to have printed documents and folders on technician vans resulting in cost savings and effort to get them printed and made available”, said Sam Holmes, HSQE Director.
‘‘Aeromark have been really open to working with our needs as a business and have helped us unravel ideas and concepts into workable solutions. We continue to work with them to further develop our dynamic risk assessment process which will enable us to have a solution that integrates operations and safety in a way that doesn’t hinder productivity but ensures consideration of safety is at the core of everything our people do. This can only result in safer working environment for our Colleagues and our Customers’, said Parag.
Arcus FM’s investment in Document Manager has been essential to the efficiency of their service operations which enable the company to improve the service provided to their customers and the data given to their colleagues.
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Jul 29, 2016 • News • aeromark • wolseley • domestic heating • HVAC • infomill • Software and Apps • software and apps
Aeromark, one of the UK’s leading Service Management Systems, has announced it has successfully completed a full integration of its Optimatics Service Management Software with Wolseley UK as part of its unique “Smarter Parts” module.
Aeromark, one of the UK’s leading Service Management Systems, has announced it has successfully completed a full integration of its Optimatics Service Management Software with Wolseley UK as part of its unique “Smarter Parts” module.
Optimatics offers a complete Software-as-a-Service (SaaS) solution specialising in the Domestic Heating, HVAC and Refrigeration Sectors, which covers everything from managing assets and planned service schedules through to dynamic real time scheduling and Engineer Mobile Apps on one simple to use web based software suite.
As the UK’s leading supplier of plumbing and heating products, Wolseley UK is spearheading the development of electronic solutions which redefine the customer experience - helping them to save time, money and hassle through more efficient management of their workflows.
"This integration enables Aeromark to provide a more powerful solution to some of the biggest challenges to field service operations" - Roger Marks, Aeromark
On receipt of a service call, Aeromark’s new “Smarter Parts” module springs into action immediately, identifying the Asset and Serial number and matching common faults with previously ordered parts for the same model. It dynamically schedules the best Engineer to the Job based on their route and instantly sends all the relevant information to their mobile app. Once on site, the Engineer has instant access to the pertinent technical information using PartsArena from Infomill.
They can view exploded diagrams of the make and model, and easily identify and select the parts required by simply clicking the diagram’s hyperlinks. The Aeromark system then checks live stock levels at all Wolseley UK branches and customer vans in the vicinity in real time. Having carried out an automated approval process, the system orders the part for either immediate collection or delivery depending on the forecast travel time.
"We are leading the way in developing new digital workflow solutions for our customers which can dramatically improve their efficiency, drive down costs and improve their service levels" - Jeremy Maxwell, Wolseley UK
Roger Marks, MD of Aeromark said: “This integration enables Aeromark to provide a more powerful solution to some of the biggest challenges to field service operations – getting the right parts, to the right place, in the optimum time. We are now even able to forecast delivery times for the more obscure non- stock items and optimise dynamically whether the Engineer should collect or order for delivery based on daily workload and travel times”.
Jeremy Maxwell, Multichannel Director, Wolseley UK said: “We are leading the way in developing new digital workflow solutions for our customers which can dramatically improve their efficiency, drive down costs and improve their service levels. This partnership with Aeromark and Infomill has created a market-leading digital platform that could be used by many customers operating at scale in the heating, HVAC and refrigeration space. By delivering accurate real-time information direct to the engineer, enabling faster decision-making and processing of orders, and enabling this to happen on customers’ own systems we’ve made Wolseley UK even easier to do business with.“
Jonathan Ralphs, CEO of Infomill remarked: “Infomill are proud to be partnered with Aeromark and Wolseley UK. This ground-breaking integration will really boost efficiency and improve customer service.”
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Dec 03, 2015 • Software & Apps • News • aeromark • field service management • Service Management • Software and Apps
Facilities and maintenance services provider Arcus Solutions Ltd has achieves a 20% improvement in productivity following deployment of Aeromark Optmatics mobile workforce management software. Additionally, services levels are up 40%.
Facilities and maintenance services provider Arcus Solutions Ltd has achieves a 20% improvement in productivity following deployment of Aeromark Optmatics mobile workforce management software. Additionally, services levels are up 40%.
In 2013 Arcus went to the market to look for a new system that would help improve the management of the maintenance service to their customers and optimise the productivity throughout their 155 strong field service engineer workforce.
Aeromark Optimatics was selected as it offered smart technology that would provide clear visibility of field operations and optimisation of the whole service process, minimising operational costs whilst at the same time improving service levels.
After the first six months of full operation, not only has the cost base been optimised but the service levels delivered have improved by 40%.
“Aeromark’s agile approach combined with the power and flexibility of their Optimatics technology has enabled our entire business process to be optimised and aligned with best practice. This has resulted in over 50% reduction in touch-points, statutory paper records have been replaced with electronic documentation and we have seen a significant, reduction in fuel and wasted time” said Parag Gogate, Head of Projects and Quality at Arcus.
“As a result of the considerable success of this project, we have decided to roll out Optimatics as our standard enterprise software across the whole group” continued Parag.
Optimatics provides a complete mobile workforce management solution for the entire process of service delivery, from scheduling, workflow driven mobile applications through to vehicle tracking. It provides Arcus’s administrative employees a more consistent approach to working, which enables them to plan reactive jobs more efficiently, by sending accurate customer data directly to the Aeromark mobile application.
Roger Marks, Managing Director of Aeromark said “We are very pleased with the results from the deployment at Arcus Solutions who have not only enthusiastically embraced the technology but also the associated changes in business process. We look forward to working with Arcus on the next phase of the wider project.”
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