ARCHIVE FOR THE ‘uncategorized’ CATEGORY

Customer Effort Score: Three Ways to Address the Rising KPI

Jul 30, 2019 • Paul Whitelamfield servicefield service engineersfield service managementservice engineersService ManagementUncategorizedCustomer Satisfaction and Expectations

Paul Whitelam, VP Product Marketing, ClickSoftware, outlines why turning to look at how effective our customers’ are at dealing with issues can shine a light on your own performance and productivity...

SME makes drastic savings after going paperless

Sep 26, 2018 • WorkMobilefield servicefield service managementService ManagementUncategorizedGrace LandsacapesManaging the Mobile Workforce

A national commercial landscaping company has dramatically increased its efficiency and improved its environmental credentials after embracing digital transformation.

Risk management drive helps Zip Water cut fleet insurance costs by more than £30,000

Sep 04, 2018 • Risk ManagementWEBFLEETWorkforce SchedulingDriver Behaviourfield servicefield service managementFleet Insurancefleet managementTomTom TelematicsUncategorizedOptiDrive 360Zip Water

Zip Water UK has revealed how driving performance data has helped the company manage fleet risk and cut annual insurance costs by more than £30,000.

Commusoft Releases Real-Time GPS to Help Field Service Businesses Create Efficient Schedules & Save Money

Jul 21, 2018 • Uncategorized

Field service businesses have a lot of problems that keep them from thriving—like scheduling challenges, high fleet maintenance costs, too few jobs, and wide service windows that keep customers waiting all day.

Case Study: Safestyle & Eagle Field Service

May 16, 2018 • case studyExel Eagle Field ServiceField Service Engineerfield service managementGlaziersSafeStyleUK ManufacturingUncategorized

We explore how leading British glazing firm SafeStyle have improved their engineer utilisation significantly having implemented Eagle Field Service...

THE BIG DISCUSSION: WHAT DOES 2018 HOLD IN STORE FOR THE FIELD SERVICE SECTOR? (PART 2)

Mar 20, 2018 • Augmented RealityCommoditizationData DrivenFSMfuture of field serviceJan Van VeenMachine LearningmanufacturingMerged RealityMichael BlumbergMonetizing ServicemoreMomentumBill PollockBlumberg Associatesclouddigitalisationfield service managementServitizationStrategies for GrowthUncategorized

In the Big Discussion, we will take one topic, bring together three leading experts on that topic and put three key questions to them to help us better understand its potential impact on the field service sector...

FSN Leaders: Dan Sewell, COO Espresso Service on the impact of a new FSM system on engineers

Feb 07, 2018 • videoVideoEspresso ServiceSoftware and AppsUncategorizedAsolvi

Kris Oldland Talks exclusively to Dan Sewell, COO, Espresso Service about the impact installing a dedicated, cloud-based Field Service Management System Tesseract part of the Asolvi group has had on his engineer and dispatchers...

NRS HEALTHCARE TARGETS EFFICIENT SERVICE IMPROVEMENTS WITH PARAGON’S ROUTING AND SCHEDULING SOFTWARE

May 02, 2017 • NRS HealthcareParagon Software SystemsRaaza TemourhealthcareUncategorized

NRS Healthcare has selected Paragon’s routing and scheduling software as part of its commitment to continually improving the quality of service provided to social care users on behalf of the NHS and Local Authorities.

Case Study: Field service management system ensures clean plates and glasses in the catering sector

May 01, 2017 • mobileX-DispatchWinterhalterChristian SchneiderSAPUncategorized

Winterhalter Gastronom GmbH is a global leader in commercial dishwashing systems for the catering, hospitality, and hotel industry. With over 1,000 employees worldwide and revenue of €134 million in 2011, the owner-operated company ranks among the...

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