Contact information:

Phone:+44 (0)1635 508200
Web: www.CognitoiQ.com
Email: info@CognitoiQ.com

 

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Services Provided by Cognito iQ:

[unordered_list style="bullet"]

• Mobile Workforce ManagementDepot repair
• Operational Performance Management
• Dynamic Scheduling[/unordered_list]

 

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About Cognito iQ:

Cognito iQ Mobile Our industry specific mobile workflow is fully configurable and based on 23 years experience working with service organisations.

It seamlessly guides field workers through their activities creating an electronic timesheet.

Cognito iQ OPM (Operational Performance Management) Real-time data from the field presented in clear, easy to understand dashboards.

Plus, the ability to drill down into granular detail for a thorough understanding of operational performance.

[quote]“With Cognito iQ we have developed a very solid and flexible field mobility platform which is enabling us to stay ahead of our competition - Bruce Ginnever, VP OPERATIONS, STANLEY SECURITY EUROPE 

 

Understand your service organisation at every level:

• Organisational
• Regional
• Team
• Individual
• Task

Cognito iQ features:

• Standard API
• Compatible with 4rd Party software
• Cross-Platform capability

 

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News & Features from Cognito iQ: 

More news & features from Cognito iQ

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Contact information:

Key Contact: John Hunt
Phone:+44 (0) 1628 915 100
Web: www.astea.com
Email: info@astea.com

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Services Provided by Astea:

 

• Customer management
• Depot repair
• Service management
• Asset management
• Scheduling optimisation
• Contract & warranty management
• Forward & reverse logistics management
• Mobile workforce management

 

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About Astea:

Astea International is a global provider of end-to-end service management software solutions that offer all the cornerstones of service lifecycle management, including; customer management, depot repair, service management, asset management, warranty management, forward and reverse logistics management and mobile workforce management and optimisation.

Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy.

Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.

 

Astea has licensed applications to companies, around the world, in a wide range of sectors including Medical Device & Diagnostics; IT/High Tech Equipment; Imaging/Copiers/Office Equipment; Industrial Equipment; Scientific & Technical Instruments; HVAC; Process Controls & Instrumentation; Construction; Point of Sale Equipment; Telecommunications; Food Service Equipment; Fire & Security; Professional/IT Services; Property/Facilities Management Services; and Gaming/Leisure Equipment.

Our market-proven solutions enable companies to:

• Streamline and automate business processes
• Reduce the contract-to-cash cycle
• Identify incremental sales opportunities and improve revenue recovery
• Eliminate non-value added workflows
• Enhance resource utilisation and reduce downtime
• Coordinate efforts of sales, marketing and service organisations
• Improve compliance with Service Level Agreements (SLAs), contracts and warranties
• Synchronize every customer touch point for increased customer satisfactio

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Latest Video from Astea 

Watch the On-Demand Webinar now to learn about:

• The current state of field technician labor force
• Profile of real-life millennial technicians
• How to improve your technician recruiting, hiring, training and development
• Explore contingent and third-party workforces

 

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Resources from Astea

Infographic: 6 Biggest Field Service Trends for 2018

According to TSIA’s State of Field Services, there are 6 major trends you must understand if you want to succeed in 2018 and beyond.

Download the infographic to learn how to embrace all 6 field service trends including:

• How to evolve from response-time contracts to resolution-time service contracts
• What innovative service offering can help your clients get higher ROI on equipment
• How “digital twins” help hardware manufacturers offer ‘Product-as-a-Service’ models
• How to get paid a fair price for the value you create by adding capabilities to meet new customer demands

 

 

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Aberdeen Report: A Maturing Mobile Field Service Landscape

As mobile field service evolves beyond location tracking, here’s what needs to be in your mobile strategy if you don’t want to fall behind.

Download the Aberdeen report to learn:

• The top challenges “Mature” mobile field service organizations are facing
• Best practices for connecting offline systems to always-on environments
• Key considerations for upgrading your mobile infrastructure
• How to improve knowledge management and track service performance in real-time

 

 

 

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Contact information for Asolvi:

Key Contact: Tony Milford
Phone: +44 (0)1494 465066

email:  sales@asolvi.com
web: https://www.asolvi.com

 

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Services provided:

• Contract & Asset Management
• Service call scheduling and optimisation
• Stock & Logistics
• Quotations
• Internal Repair Centre & CRM
• Customer Web portal
• Mobile Data

 

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All about Asolvi:

The world’s favourite field service management software

Tesseract is Asolvi’s longest-standing field service management solution, with over 7,500 users across 25 countries. It brings its host of benefits to service directors, managers, engineers and CEOs alike by automating and optimising all phases of the field service operation, from logistics to SLAs.

Why choose Asolvi?

Optimises operations: Better utilises field resources as well as office employees. You’re able to do more work with the same number of workers.

Increases revenue and cost control: You’re able to invoice more hours and more materials, at the same time making sure you have full control of the cost to deliver services.

Automates and streamlines your processes: Automating processes and aligning your service delivery to match is crucial to stay ahead of competitors.

Change management: Enables your organisation to change as the market does.

Contract management: Gives you far better control over your current and future contracts, enabling you to calculate contract prices correctly and monitor profitability.  

All the functionality you expect from Asolvi is standard:

• Asset tracking and configuration control with serial/asset numbers and full audit trail.
• Contract administration with SLA, billing, warranty control and third-party support.
• Call logging with diary, SLA escalation and full audit trail. Engineer dispatch with job updates, parts usage and job invoicing.
• Logistics control for warehouse and van, for both repairable and disposal parts.
• Full workshop repair module including a booking in/out wizard and full audit.
• Generation of sales and contract quotations using a simple wizard.
• Further works / job quotations.
• Meter billing: usage, minimum and block together with consumables.

Asolvi’s singular commitment to field service management software ensures that we are in touch with the requirements of our customers not only for today but for the future. Our development within the field of service management leads the way for the next generation of service operations.

Providing a service management system is only part of the solution. Asolvi also offers training and consultancy to help you achieve the best possible results from your investment immediately.

 

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Client Testimonies for Asolvi:

“We wanted to streamline the system, we wanted faster invoicing, faster ordering of parts, better visibility, and we wanted to be able to see jobs through to completion directly and with all the relevant information to hand. Tesseract’s REA has totally delivered on all those counts.” - David Monteith, Tecalemit

“With over 195,000 sites to look after, managing our data and service work would be a real challenge if it wasn’t for Tesseract.”- Richard Spencer, IT Consultant, SCCI Alphatrack 

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Contact information:

Phone: 020 7880 1412
Web: www.citysprint.co.uk
Email: in-night@citysprint.co.uk

Services Provided:

 

• SameDay Courier
• UK and International logistics
• Technical courier
• Logistics solution design
• Multi-drop courier
• Parts distribution

 

About CitySprint:

We deliver… products and parts to your engineers, wherever they are.

We are specialists in flexible express and same day solutions, and can save you money and time with our ‘in-night’ and ‘in-boot’ courier services, with deliveries being made securely and efficiently before the working day even begins.

CitySprint is the UK’s leading same day distribution network, helping you deliver your business promises, whatever they might be.

We understand that your package is critical to your business and therefore the importance of our role in delivering it safely and securely, on time.

We offer a comprehensive range of services: SameDay Courier, SameDay Logistics and International and UK overnight courier. These are available 24 hours a day, seven days a week, to meet all your logistics requirements.

Our extensive UK network handles over 5 million critical deliveries per year and each package is special to us. Our 2500-plus couriers are all equipped with GPS tracking devices, so we can monitor their locations at all times and carefully plan collections and deliveries. You can also track your courier’s progress in real-time; a unique national service that our customers find invaluable and which sets our business apart.

We operate in all major mainland UK conurbations, connecting all types of businesses across Britain. Our wholly-owned national network is the key to the local customer service we provide, wherever you are in the UK.

We understand what you want from your delivery partner – complete transparency, reliability and good customer service. Our leading-edge technology means we can give you just that.

Whether you have a corporate account or just want to use a credit/debit card, you can book and track your deliveries online or via our free app, MyCourier (available on iPhone, Android and Blackberry).

 

Further information:

Click on the images below to find out more information about each of CitySprint's services to the field service industry. 

Same Day Courier

 

 

 

 

 

UK overnight logistics

 

 

 

 

 

 

International Logistics

 

 

 

 

 

Technical Courier

 

 

 

 

 

Logistics Solutions Design

 

 

 

 

 

Multi-Drop Courier:

 

 

 

 

 

Parts Distribution: 

 

 

 

 

 

 

 

 

 

 

Contact information: 

Key Contact: Steve Court
Phone: +44 (0) 2476 30 30 10
Web: www.bdaviation.com
Email: steve.court@bdaviation.com

Services Provided:

 

• Dedicated Air and Road express routes
• Netherlands
• Germany
• Coventry
• Ireland including ROI
• In-night
• Pre7
• Pre8
• Pre9
• Noon and Next Day
• final mile delivery solutions
• Warranty and spare part returns
• B2B and B2C supply chain solutions

About BDA:

European Air and Road Express logistics Solutions

BDA (Bespoke Distribution Aviation) is the specialist provider from mainland Europe into the UK and Ireland. BDA connects daily from Germany, the Benelux and France, with its own freight only aircraft and daily road line-hauls. These connect to, and perfectly complement, a full range of urgent, time critical and day definite delivery solutions; as well as 2 day and economy delivery solutions, for less urgent stock, replenishment shipments and a full range of B2C delivery solutions.

Aftersales Spare parts In-Night deliveries UK and Ireland

Our Client base is from a wide range of industries such as, hi-tech IT and printing, medical equipment, materials handling equipment, agricultural machinery and direct selling e-commerce retail. BDA's service infrastructure means that we can transport anything from a small spare part in a padded envelope, through to larger specialist machine parts and palletised goods. Deliveries can be made In-Night pre 7/8 am or during the day with timed delivery operations pre 9, 10, 12 and standard Next Day, 2 day or economy delivery, throughout the UK and Ireland.

Integrated Tracking system

All delivery services are integrated into our innovative BDA tracking IT platform, with our tracking system updating as soon as the next status of your shipment is available, providing you with one point to view all your shipments, regardless of how many different service types you utilise to serve the UK and Ireland markets.

Specialist Air and Road infrastructure

BDA's specialist infrastructure and bespoke logistics approach, coupled with our IT system, can provide significant cost savings to our customers whenever intelligent consolidation opportunities are available within the supply chain, particularly where multi-level service requirements are key to your business; whether this be upon collection, during transit line-haul or consolidation in the 'final mile' delivery.

Client Support available 24/7 for the fastest response

Our Client Support team are available 24/7 and will always ensure that our clients receive the fastest response and highest level of support, communication and reporting for the management of our client's consignments.

 

Latest video:

FLS Contact information: 

Key Contact: Jeremy Squire, UK Managing Director
Phone: +44 (0)1183 800189
Web: www.fastleansmart.com
Email: jeremy.squire@fastleansmart.com

Services provided by FLS: 

 

• Workforce Management and Optimisation
• Real-Time Scheduling
• Field Service Management
• Dynamic Route Optimisation
• Workflow Processing
• Resource Scheduling
• Mobile Solutions
• Reporting Tools
• Document management
• Car stock management
• Microsoft Dynamics CRM Integration
• SAP Integration
• SaaS-Solution

All about FLS: 

FLS is the recognized technology leader in the development and implementation of real-time scheduling, dynamic route optimisation and mobile solutions.  Industry leaders such as IBM, Jungheinrich and Sky across various industries, from 20 to 4.500 field resources, have deployed FLS VISITOUR and FLS MOBILE to increase the efficiency of their field service by a cost-optimised scheduling.

The key differentiator of our software is the worldwide unique PowerOptalgorithm which powers VISITOUR. PowerOpt features smart customizable target parameters that can easily be aligned with your business strategy for operational excellence and customer intimacy to enable achievement of higher resource utilisation and first time fix rates compared to other technologies.

FLS VISITOUR is provided On-Premise or as a SaaS-model and its lean architecture makes integration to your ERP/CRM system easy. In addition, our fully embedded solution FLS VISITOUR for MS Dynamics CRM or our SAP Integration Suite, offers you a seamless and fast integration and saves you not only valuable time and cost but will also improves the user experience of your employees.

FLS VISITOUR Workflow, our workflow-controlled process optimisation solution based on graphical modeling according BPMN, allows you  proactive task control and automated processes for both back office and field activities. All service processes, from call intake through commercial completion, are controlled and documented efficiently.

FLS MOBILE is our stand-alone mobile solution for your field staff. All relevant information for efficient work performance in the field is provided and in connection with FLS VISITOUR supports dynamic scheduling through the transfer of status messages and data transfer in real-time between the field service and back office. Moreover, FLS MOBILE is a platform-independent hybrid application (BYOD) so you are flexible in hardware investments.

We offer expertise to both small and medium-sized enterprises as well as global corporations, using our experience in the development and implementation of Workforce Management Software for nearly 20 years.  All products are develop in Germany by a continuously growing team of highly qualified mathematicians, information scientists, and economists. Our aim is to ensure that our solutions are undisputedly the fastest, leanest, and smartest solutions on the market.

The FLS headquarters are in Heikendorf near Kiel and further offices in Germany, UK, The Netherlands, Scandinavia and USA.

Latest video from FLS:

Latest resources from FLS:

Contact information for Noventum:

Phone: +44 (0) 203 355 6667, + 31 297 566 241
Email: info@noventum.eu
Web: www.noventum.eu

 

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Services Provided by Noventum:

• Service Innovation Programme
• Consulting
• Service IT Solutions
• People Development[/unordered_list]

All services interlinked with the Service Capability & Performance (SCP) Standards

 

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All About Noventum:

Noventum is a globally operating firm specialising in strategic service solution management and providing management consulting, training and service IT solutions.

Our mission is to use our expertise to unlock the unlimited potential of Service Business in organisations.

We help companies develop strategies for profitable and sustainable service-driven growth. Using these strategies, we then help with their design and implementation through our Service Transformation Programmes, while we share the risk and provide hands-on assistance. With over 200 successful projects and several Fortune 500 clients in our portfolio, Noventum has what it takes to galvanise your Service Business. For more information about Noventum visit our website www.noventum.eu.

To stay up-to-date with our research findings, publications, and events join our Service Innovation Community

 

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Latest video from Noventum: 

 

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Resources from Noventum: 

White Paper: Increase customer loyalty and differentiate from competition - Be your client's Trusted Advisor

This white paper highlights the importance of turning your people into Trusted Advisors and explains what that means for the company, as well as for your people. It also demonstrates some practical examples of how this can be achieved and the benefits it can bring to an organisation.

Click here to access this resource

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Executive Summary: The service revolution of the manufacturing industry

Moving from reactive to proactive service business enabled by IoT. An executive summary of Noventum’s new publication, co-created with the participants of Noventum’s Service Innovation Programme and the Aston Centre for Servitization Research and Practice.

Click here to access this resource

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How Tennant increased and initiated growth through services

How a new Service Director was introduced to the Service Business through Noventum’s Service Executive Leadership Course and then encouraged his team to also attend the course. This way they were all able to align their way of thinking and work together towards achieving a common goal.

Click here to access this resource

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Contact information:

Key Contact: Bill Pollock
Phone: +1 (610) 399-9717
Email: wkp@s4growth.com 
Web: www.PollockOnService.com      www.s4growth.com

Services Provided:

• Custom market research and analysis
• Consulting advisory support
• Customer/market surveys
• Content development (e.g., white papers, case studies, publications, Webcasts, blogs, collateral)
• Services improvement strategies

Company Bio:

Strategies For GrowthSM (SFGSM) is an independent research analyst and consulting firm that supports service organisations with strategic, marketing and services planning; customer, market and supply chain surveys; satisfaction measurement & tracking programs; services marketing & promotional support; research-based Webinars, white papers, publications and case studies; and general services consulting.

Bill Pollock is President & Principal Consulting Analyst at Strategies For GrowthSM (SFGSM), the independent research analyst and consulting firm he founded in 1992. Previously, Bill served as President & Chief Research Officer (CRO) at The Service Council (2011 - 2013); Vice President, Principal Analyst, heading up Aberdeen Group’s Service Management Practice (2008 - 2010); and Managing Analyst, Services Industry at Gartner (1995 - 2001). He has had more than 250 articles published in services trade journals including Field Technologies, Field Service News, Reverse Logistics, TSIA's Inside Technology Services, 24x7, Integrated Solutions, TAWPI's TODAY and AFSMI's Sbusiness, among others.

News & Features:

Resource: Strategies for Growth's Field Service Management benchmarking report 2013

There are very few people in the global field service management industry with the breadth of experience and depth of understanding of Bill Pollock. With a career in the service industries spanning over twenty five years Bill has been commenting, advising and educating the field service industry.  Read about his latest benchmarking report here. 

 

Resources:

Services Organisations Are Investing in Mobile Tools and New Technologies:

This exceptional report is based on the findings of an exhaustive survey, which comprised of over 1,000 respondents and is perhaps the most comprehensive benchmarking exercise available, giving the truest indication of the mood and needs of the industry on a global scale. Click here to download the report now. (no registration required) 

Contact information:

Key Contact: Peter Duffield
Phone: 01295 701810
Email: smart@zafire.com 
Web: www.zafire.com/smart 

 

Services Provided:

• Service Desk Management
• Field Service Mobile Applications
• Customer & Supplier Web Portals
• Contract & Asset Management
• Resource Planning & Optimisation
• Workshop Repair & Warranty Software
• Sales Pipeline & Customer Relationship Management
• Inventory & Stock Management
• Invoicing and Billing Management
• Business Intelligence & Reporting

 

Company Bio:

Smart – Intelligent Service Management Software
The software solution that allows you to get clever running your business
Smarts end to end service capability coupled with its inherent agility and flexibility means you can meet the exact needs of your organisation and adapt quickly to business change - enabling you to maximise customer satisfaction, retention and overall profitability - all without compromising efficiency, quality and productivity.

With its fully web based and comprehensive suite of powerful back office and mobile applications coupled with an unparalleled depth of functionality and extensive customisation opportunities - it really is the only smart solution.

 

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