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Contact information: 

To learn more about Durabook:

• Key Contact: Iwi Lin
• Web:  www.durabook.com
• Email: iwi_lin@durabook.com , sales@durabook.com

All About Durabook:

Durabook is the core brand by Twinhead International Corporation. In 2000, the Twinhead manufactured its first military-grade rugged laptop and introduced the Durabook brand in 2002. The Durabook product line quickly expanded to meet the demands of customers in a broad range of markets that require rugged mobile solutions. Today, Durabook rugged devices have a loyal customer base around the globe, including most branches of the U.S. Armed Forces, public safety agencies, numerous field service organisations, as well as companies that specialise in oil & gas, logistics, healthcare, utilities and automotive industries.

Services Provided by Durabook:

Rugged Tablets

• U11I - Within its extremely compact and rugged exterior, the U11I packs an unprecedented number of productivity features and generous space for further expansion.
• R11 - Every inch and detail of the Durabook R11 rugged tablet is designed to maximize the efficiency of professional field workers. The Durabook R11 is the world’s most compact tablet in the fully-rugged class. Adding to its appeal is a smooth, streamlined exterior that complements its tough image.
• R11L - The Durabook R11L rugged tablet features a brilliant 11.6” capacitive touchscreen and high-performance, energy-smart Intel® processor for efficient use on the move. The R11L also offers an optional barcode reader, optional RFID reader, back camera, and optional smart card reader for seamless data-capture in a slim, light and durable device.

Rugged Laptops

• S14i - The all-new Durabook S14I features the latest 11th Generation Intel® CPUs and class-leading 4′ drop spec/IP53 rating, pushing semi-rugged devices to a whole new level. The S14I is engineered to combine military-grade durability, field-worker functionality, computing performance, and long battery life for non-stop use, making it suitable for use in locations where rain or dust may be a regular occurrence. For workers in today’s challenging and versatile working environments, the S14I rugged laptop is truly in a class of its own.
• Z14i - the Z14I rugged laptop can handle data intensive tasks at speed. It has been built to withstand even the harshest of environments.Its IP65 rating, protecting against dust and water ingress, MIL-STD 810G certification and resistance up to six feet drop make the Z14I more rugged than other comparable devices on the market. The device has also been tested for explosive atmosphere, solar radiation, salt fog, and fungus resistance, which goes beyond testing standards compared to other rugged devices in its class.
• S15AB - The S15AB offers the best in class performance, mobility and durability compared to the commercial and rugged laptop in the market. Featuring a FHD 15.6” display, 8th Generation Intel® processor and certified with IP5X and MIL-STG-810G, the S15AB is the laptop ideal for workers in both indoor and outdoor environments.

Latest Video from Durabook: 

Resources from Durabook:

Case Study: Rugged Laptops Support Renewable Energy

Case Study: RII Boosts Logistics Efficiencies, Bringing Coffee to Your Table

Case Study: Making the Invisible Visible

Case Study: Rugged Tablet Improves Corrosion Detection, Reduce Costs for Process Industries Worldwide

Latest News from Durabook:

S14i full press release here. Summary: Durabook has announced significant updates to its S14I, making it the most powerful semi-rugged laptop ever. The performance-enhancing upgrades push the boundaries of semi-rugged design and innovation by combining military-grade durability with exceptional performance and functionality. It includes the latest Intel Tiger Lake 11th generation processors - making it 63% faster than its predecessor; the latest Intel Iris Xe graphics; reliable, ultra-high speed connectivity; enhanced security with Windows Hello authentication; a long battery life of 12 hours; fast and generous storage; and multiple I/O interface options. And, for professionals who use intensive graphic computing, it can be upgraded to an optional standalone NVIDIA GeForce® GTX1050.

The semi-rugged laptop - the most rugged in its class - operates effortlessly for workers carrying out non-stop intensive graphical, process-heavy and high performance tasks in diverse and challenging environments - such as where rain or dust may be a regular occurrence - from logistics and manufacturing, to utilities, automotive, field services and public safety.

Full specifications can be found here. The new generation S14I will be available in April 2021.

Contact information: 

To learn more about FieldAware solutions or to schedule a demo:

Phone: 

• US and Canada: 800-935-0736
• UK: 0800 098 8487
• Australia, APAC: 1800 821 628 

Email at sales@fieldaware.com

Web:t www.fieldaware.com

 Services Provided by FieldAware:

• Mobile Applications
• Scheduling and Dispatch
• Work Order Management
• Asset Management
• Barcode Scanner

All About FieldAware:

FieldAware is re-shaping the field service industry. 

FieldAware has a solution to automate field service workflows and activities that is a made-for-mobile, cloud-based software architecture. We designed our solution to address the decades old challenge of automating field service activities and workers from the ground up. We enable them to capitalise on a modern technology infrastructure for ease of use and incredible flexibility. We combine our software with the industry’s best implementation, on-boarding and support services enabling companies to take full and rapid advantage of today’s mobile environment throughout the organisation.

FieldAware delivers an end-to-end solution encompassing a robust suite of core functionality bundled into the primary solution that automates most field service organisations. In addition, FieldAware offers value-add modules for enhanced capabilities, such as analytics, optimisation, dynamic workflows, all with the benefits and accessibility that only a made-for-mobile platform architecture can bring.

Our focus is 100% on field service management, which means we can continuously expand, improve, and optimise the end-to-end suite of capabilities we deliver to best serve field service organisations. This allows us to deliver on our vision to help our clients drive value across functional and organisational boundaries. It enables them to evolve their field service maturity to address their changing business requirements as dictated by strategic direction or growth.

Field service is complex, and our clients want to fully enable their remote workers. They want to provide them with easy access to the information they need, when they need it. They also want to provide the back office and management teams with complete visibility too. This means providing transparency to the workflows, the worker, assets and parts that are being used in the field, so that operations can be managed effectively and productively. But the need for transparency doesn’t end there. In order to drive value within and across the organisation, our clients need their data and business intelligence to lead to actionable outcomes to support the strategy, growth and profitability of the business.

FieldAware provides the comprehensive solution to address all of these requirements.

For more information on FieldAware visit www.fieldaware.com

Latest Video from FieldAware:

LinkedIn: www.linkedin.com/company/overit-field-service-management/

YouTube: https://www.youtube.com/playlist?list=PLsHkXVJHiv97sgUWnjxVFwKSotUvJJd-G

Website: www.overit.it/en

Description

OverIT is a multinational company backed by US capital, with more than 20 years of international and cross-industry experience in Field Service Management. It is recognized by global leading IT consulting firms, as Gartner, IDC, Forrester, as a “Leader” and “Visionary” vendor in FSM, Mobile WFM, and AR industries.

OverIT serves Energy & Utility, Oil & Gas, Manufacturing, Telco, Service Providers, as well as Health & Medical with specific product templates.

The know-how gained in over 20 years of operational experience, has enabled OverIT to help more than 300 global customers and 150,000 Field Service user transform their processes, thus leading us to herald a new Field Service Management era, where task debriefing is now totally hands-free.

By relying on innovative technologies such as Augmented Reality and Artificial Intelligence to optimize field activities, our clients’ resources are improving operational performance and customer satisfaction, while reducing costs.

Products

Geocall is a fully parametric product for managing and optimizing the end-to-end Field Service process. It is the first solution enabling hands-free vocal debriefing and field force collaboration, while providing several vertical industry configurations that allow customers to efficiently manage, schedule and optimize jobs with the support of Artificial Intelligence. Moreover, Geocall enables technicians on advanced mobile and wearable devices, and allows the WOs debriefing, as well as the performance of strategic analysis.

Powered by state-of-the-art Augmented Reality, Artificial Intelligence, and Knowledge Management features, SPACE1 Augmented Collaboration enables organizations with a fully collaborative solution. The product increases safety and provides the best support for frontline workers during maintenance, inspections, and troubleshooting tasks. It also enhances collaboration to streamline training and presentations among customers, suppliers, and stakeholders.

Latest Video from OverIT: 

Contact information: 

To schedule a free consultation or discover more about simPRO, visit:

 www.simprogroup.com

Services Provided by simPRO:

• Field service management
• Job management
• Project management
• Asset maintenance
• Business reporting
• Enterprise solutions

All About simPRO:

simPRO is a leading field service management solution for service, maintenance and project contractors. Connect the office to the field, deliver exceptional customer service and gain invaluable insights with automated processes, streamlined workflows and in-depth business reporting.simPRO is a global company with offices in Australia, New Zealand, the United Kingdom and the United States.

Latest Video from simPRO: 

Download: https://vimeo.com/simprosoftware/download/415392012/9d0fc9a1da

Latest Resources from simPRO:

Ultimate Guide to Field Service Management Best Practices:

Your field service business has lots of moving parts. From managing assets to scheduling and dispatching field staff, managing your workflows efficiently is the key to keeping customers happy and growing your business. So how do you keep track of it all?

Manual data entry and using spreadsheets wastes valuable time better spent completing jobs (and getting paid faster)!

Relying on tedious phone calls between field and office staff for schedule changes and job updates can cost you money and create miscommunication resulting in frustrated customers.

Read more... 

simPRO ranks in Capterra’s Top 20 Work Order Software list:

We are excited to announce that simPRO has been named in the Top 20 Best Work Order Software list by Capterra. The Top 20 Best Work Order Software list is a user-generated list based on verified ratings from Capterra users.

To be featured on the list, software must offer core work order functionality and have at least 20 unique user reviews between September 2018 and September 2020.

Read more...

Contact information: 

Services Provided by Field Nation:

All About Field Nation:

Field Nation brings companies and workers together to do great work. By connecting technicians to organizations in one easy-to-use platform and mobile app, Field Nation solves a critical challenge all service leaders worry about: accessing skilled labor. Unlike traditional job boards and labor platforms, Field Nation is built specifically for short-term, on-site service work. Businesses can build their flexible workforce for any skill, scout potential workers in every postal code, and organize go-to service crews fast. Tech professionals can search for work that fits their schedule, build their reputation and get paid within days of project completion. Our mission is to match every contractor with the right job and connect every service team to professionals who care as much about the work as they do.

Latest Videos from Field Nation:

Latest Resources from Field Nation:

Whitepaper - The Future of the Field Service Workforce



As technology transforms how companies interact with customers, field service organizations face particular challenges in adapting their business models to meet rising customer like.expectations. This whitepaper outlines what what the future of the service workforce might look like.

Contingent Labor Cost Savings Calculator

This tool allows you to Calculate labor cost of a traditional W2 employee versus contractors and determine if using the contingent workforce can help your field service company. 

Technician Coverage Map

This map represents the number of providers in each county who have request work in the last year. To use the map:

1. Select an industry
2. Select a state
3. Select a city

Play around and see all the coverage we have to offer.

Reviews and case studies from Field Nation.

Click here for a list of all our case studies and here for reviews from our customers, like the one below.

"The networking of techs across the United States at the accessibility of our fingertips. I like the reviews and profiles we are given of each technician that allows us to feel like we know the tech on a more personal level. I like that techs can be reviewed, giving us a better idea of who we are hiring on for a job."

Contact information: 

To learn more about HSO solutions or to schedule a demo:

Key Contact: Debbie Perry,

Address: HSO UK, Enterprise Point, Sharston, Manchester, M22 9AF  

Tel:  0161 300 6060   

Email  info-uk@hso.com

Web: www.hso.com/

Services Provided by HSO:

Microsoft Dynamics 365 for Field Service & Dynamics Advanced Field Service from HSO – powerful end-to-end field service management software with integrated CRM functionality that makes it easy to stay on top of all aspects of the field service process, benefiting planners, technicians, and service managers alike.

All About HSO:

Intelligent, world-class Field Service with end to end management from HSO

HSO specialises in implementing, integrating, optimising and maintaining Field Service Management solutions based on Microsoft Dynamics 365, AX, CRM, SharePoint, Azure, Power BI and Office365.  

We ensure that you have an intelligent, world-class, field service management solution to manage all aspects of the end-to-end field service management cycle. We deliver positive and connected on-site customer experiences, increasing first-time fix rates and revenue for your business. HSO, as a Microsoft Dynamics 365 for Field Service partner, helps companies build long-term customer relationships that are personalised, proactive and predictive across all of their business functions – enabling the transition from a cost centre to a profit centre and ensuring high levels of customer satisfaction. Our close relationship with Microsoft allows us to keep you up-to-date with new developments for the whole Microsoft stack of solutions. 

A positive customer experience is an increasingly important ingredient for field service companies to win and retain their customers. Our close understanding of the Field Service industry enables us to configure Microsoft Dynamics 365 for Field Service precisely, ensuring that we achieve the very best implementation for any shape or size of field service company. 

Dynamics Advanced Field Service from HSO, on top of Microsoft Dynamics 365 for Field Service, provides all the tools a company needs to satisfy the most complex of Field Service requirements. Dynamics Advanced Field Service from HSO offers significantly enhanced functionality with extended case management integration and capabilities within Customer Assets, Warranty Control, Extended Case Management, Agreement Coverage for Charging, and Improved Work Order Actuals Registration.  

HSO employs 700+ professionals and maintains a worldwide presence with locations in Europe, North America and Asia. Our project delivery capabilities rely on more than 30 years’ of practical experience, having delivered 1500+ successful implementations in countries all over the world. HSO is a member of the Microsoft Inner Circle and proud to be honoured as the ‘most customer-focused’ Microsoft Partner.

Resources from HSO: 

TRENDBOOK: The lights are on green for Augmented Reality in field service

It is not a question of whether field service organisations will use Augmented and Virtual Reality tools (AR/VR) on a large scale, but when.

This detailed 16 page trend book outlines the key information field service organisations need to digest to prepare themselves for harnessing the power of this important new technology, 

Infographic: A day in the life of a Field Service Engineer, with HSO Advanced Field Service

Today’s service organisations are faced with increased competition, advancing technology, and an ever-evolving workforce. In order to maintain competitive advantage, streamlining operations is key. HSO Advanced Field Service can help achieve these objectives, no matter what your industry or what you’re servicing. Let’s take a look at a day in the life of a Field Service engineer to see how.

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REPORT: The Total Economic Impact™ Of Microsoft Dynamics 365 For Field Service

Microsoft’s Dynamics 365 product line provides small businesses and enterprises with a blend of enterprise resource planning (ERP) and customer relationship management (CRM) solutions for a multitude of use cases across the organization, both internal and customer-facing

The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Dynamics 365 for Field Service on their organizations.

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Dynamics Advanced Field Service for Microsoft Dynamics 365 for Field Service

 

For professional service organizations, managing every aspect of the end-to-end cycle of field
service management is critical. In an ever-changing world with a growing focus on servitization
field service organizations must adapt.

Contact information: 

Key Contact: Amitava Paul, FieldPower Business Head, UK&Europe
Phone: +44 (0)7983 430 799
Email: amitavap@zsl.com
Web: www.fieldpower.com

Services Provided:

• Real Time Dispatch,
• Schedule Optimisation,
• Location Based Service,
• Multiple Vendors/Locations,
• Field Service Integration,
• Accounting,
• Mobile Field Service,
• Dispatch Software,
• Reporting,
• Inventory Management Software

All about Field Power:

Zylog Systems Ltd is a listed 18 year mature global SI and industry solution provider with presence in 9 countries across the globe and global turnover of £450m. 

Zylog’s flagship enterprise grade field service management solution FieldPower has been in the market for 12 years and caters to 48000 global users across 15 countries and 25 enterprise field service organisations. Built on .Net framework and having the highest standards of flexibility to align to service business workflow, the solution has catered to Telecom Giants like MCI Volt, Verizon, Saudi Telecom, Singapore Telecom, Retail giants like Bestbuy, Manufacturing Giants like Daikin Japan, International Facilities Organisation in the UK, Network and Cabling industry, Insurance Inspection business and a wide range of field services organisations.

The solution is equipped with the IQ of today’s field work force and functional flexibility of any enterprise grade application. The FieldPower practice also offers service management consultancy and device H/W consultancy to give the customer a robust and over-arching solution under one roof with the single-minded aim of optimising service workflows.

Being a global technology vendor with deep system integration expertise at the core, FieldPower has been built to interact and integrate with any ERP, third-party, in-house or bespoke systems to give you total control while handshaking with existing system landscape.

FieldPower also brings in it’s value to cost of deployment and TCO as FieldPower team works with you to derive the most advantageous license and deployment model.

Contact us to get a flavour of the solution that has accomplished service milestones and service profitability through infusing technology, domain know-how, process control and simplification all under a single solution called FieldPower.

Latest Video:

You can also download a copy of these slides with audio from here

Resources:

Field Power Data Sheet: 

 Find out all of the key information you need to know about Field Power and Zylog systems in one convenient page! Click here to find open a copy in your browser

Field Power Case Studies: 

A series of of case studies from a wde range of industries highlighting how FIeld Power can assist in your mobile workforce needs. Click here to find open a copy in your browser