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Contact information: 

• Key Contact: Angela Crittenden, Commercial Operations Coordinator
• Phone: +44 (0)1635 508200  
• Web: www.cognitoiq.com
• Email:  Angela.Crittenden@cognitoiq.com
  

Company Information: At Help Lightning, we have completely reimagined how businesses, customers and employees are able to give and receive help using merged reality. We’ve eliminated the frustrations and inadequacies of phone calls or simple video chat, as well as dramatically reduced the need to drive or fly to interact in person.

Using existing mobile devices (iOS, Android) or a web-browser, experts can now visually collaborate with a colleague or customer as though they were working side-by-side.

They can telestrate, freeze images, use hand gestures, pictures, and even add real objects into the merged reality environment. With Help

Lightning, service experts can show a resolution, not just describe it, even from a thousand miles away.
Learn more at helplightning.com.

Services: Help Lightning  is a SaaS based solution that exclusively provides Remote Expertise through the use of Merged Reality. Our patented technology allows your remote experts to virtually reach out and touch what their service tech or customer is working on.

Merged Reality and Remote Expertise Help Lightning’s Merged Reality blends two real-time video streams, that of a remote expert and an onsite technician, into a collaborative work environment. This Virtual Interactive Presence provides a more personal experience and increases the ability to exchange knowledge and provide support.

Use Your Existing Devices! Help Lightning runs on your existing smart phones, tablets, web-browser, and smart glasses. There’s no new hardware to purchase! You can even invite a customer into a help session without requiring them to download an app. When they receive your invitation via text, they simply click on the link and the call is connected using their mobile browser.

The Advantage of Remote Expertise Merged Reality allows remote experts to be virtually present in a shared work environment. It’s the closest experience to actually being there.

Scientific Support:A study published in the Journal of Nonverbal Behavior showed that adding gestures and nonverbal clues substantially improves speed of understanding, resulting in an enhanced recipient/customer perception of overall experience. Research published in the British Journal of Clinical Psychology also indicates that nonverbal cues are 430% more effective than verbal cues and that nonverbal cues make verbal/nonverbal communication combination up to 10 times more effective.

Testimonials: “We are seeing huge internal efficiency gains when it comes to fixing complex problems the first time, avoiding dispatches altogether.” - Senior Manager, Global Service Technologies

Case studies and reports: Click on the image to read the full content.

Find all about Synchroteam, how they could help your field service organisation below and how to get in touch with them below...

Comarch Contact Information: 

Services Provided by Comarch

Mobile app for technicians:

• Quick access to tasks calendar
• Messaging with colleagues – when necessary, contact with your team to explain complex issues
• Mobile support for common field activities such as taking photos, making videos, tagging and attaching documents directly from customer’s premises, adding visit notes or site dedicated information
• Location and route planning
• Warehouse module to check the availability of equipment
• Offline mode support
• Status updates – update your work order status in real time to inform supervisors, dispatchers and managers about your work performance
• App-to-app integration: extended options such as navigation, code scanning and online diagnosis
• Signatures and quality surveys.
  
  

App for supervisors/dispatchers:

• Dedicated real-time map and calendar of workers’ performed tasks
• Absence notifications – receive information from workers about their absence, and confirm details on your mobile device
• Information about task statuses updated in real time
• Automated system-generated suggestions to choose the right person for the task, based on location, calendar, list of tasks and history

All About Comarch's FSM Solution

Comarch has over 25 years of experience in multiple industries providing end-to-end field service management solutions that serve numerous business processes, support decision making in real time, and enable the delivery of top level customer service. Comarch FSM is the software of choice for MegaFon, TVCable Group, Viasat, Orange, Warta, Vectra, and Kruk Group. 

Comarch FSM is an end-to-end modular solution which allows:

• Automation and cost optimization of service delivery processes in areas such as resource management, service request management, planning and scheduling, business management, work order execution, communication and asset management
• Performance monitoring in real time
• Reactive and proactive management of service tasks
• Improving the level of service quality

Our product includes

• Over 50 options available to automate field service delivery
• Possibility to process tens of thousands of work orders in no time
• Modularity – our system allows the selection of components which are valid for the business purposes
• High configurability from WEB GUI - prepared for any business change, and easily adjustable in minutes to align with any new business reality. All changes can be introduced by configuration and without system restart. API adjusts automatically to new attributes in the process

Comarch’s team offers:

• Personalized approach to problem solving – we understand that each industry faces various internal challenges which change over time, and we adjust to those needs by personalized offers
• Support with workflow configuration to ensure optimal process management.

Latest Case Studies from Comarch: 

CASE STUDY: OPTIMAL MANAGEMENT OF FIELD SERVICE FOR ORANGE POLSKA

CASE STUDY: INCREASING THE EFFICIENCY OF FIELD SERVICE MANAGEMENT: VIASAT, INC.

CASE STUDY: OPTIMIZING MOBILE CLAIMS WITH COMARCH MOBILE CLAIMS ADJUSTER: WARTA

CASE STUDY: BUILDING A COMPREHENSIVE MULTI-LEVEL CUSTOMER SERVICE EXPERIENCE WITHIN FIELD SERVICES: TVCABLE

Testimonials

- Krzysztof Zielosko

Director of Network Support Tools, Orange Polska

"Comarch Field Service Management enabled ViaSat to automate order and resource management processes, which allows us to provide an excellent customer experience in fulfilling customer orders”. 

- Brian Crouthers

Director of Field Operations, ViaSat Inc.

"The field service management system is the next step forward in pursuing our customer-centric strategy, as it will ensure that technical support is in the precise location where it is needed, right on time, and which will work to the benefit of both customer satisfaction and our position on the Ecuadorian market".

- Jorge Schwartz

President of TVCable

"Inspection and claim adjustment in the field are operationally critical elements for us, and generate high costs. After thorough changes in claim adjustment processes, it is time to use professional tools that allow optimal planning of inspections and support for adjusters in the field”.

- Rafał Stankiewicz

Vice-President, Warta S.A.

Localz Contact information:

Services provided by Localz:

• Smart messaging and location technology that meets consumer demands for constant real-time updates and 'uber-style' real-time tracking;

• Intuitive apps for the mobile workforce simplify the day of service, providing oversight of each customer’s job details, vehicle inspection and instant accident reporting;

• A one-click “on my way” button enables the technician to send an accurate, real-time ETA SMS when on route to their next customer;

• A management dashboard enables office-based staff or call-centres to have visibility of technicians locations with live status of their jobs.

All about Localz: 

Latest video from Localz:

Kirona Contact information:

Key Contact: Laraine Geddes
Phone: +44 (0)1625 585511
Email: Laraine.geddes@kirona.com
Web: www.kirona.com

Services Provided by Kirona:

• Dynamic Resource Scheduling
• Scheduling and Planning Optimisation
• Workforce Management and Optimisation
• Field Service Management
• Mobile Workforce Management
• U.K based support[/unordered_list]

All about Kirona:

Kirona’s innovative field service technology enables organisations with a mobile workforce to improve productivity, customer service, field based worker visibility and reporting, whilst reducing costs.

Kirona’s suite of solutions includes Xmbrace DRS.

This leading dynamic resource scheduling tool is currently used by over 350 organisations to efficiently plan and dynamically schedule their field based work force.

Kirona’s Job Manager mobile application connects centralised teams with their field-based workforce in real time and is currently trusted by over 350,000 field based workers.

Kirona’s InfoSuite software enables smarter decisions with real-time actionable insight.

It provides a holistic view of operations, visibility of key performance indicators and the ability to quickly drill down on the underlying detail.

Kirona’s leading edge, innovative technology individually delivers significant value to field service organisations and when combined, they deliver a unique advantage.

Videos from Kirona...

Kirona Overiew

Resources from Kirona...

Case Study: Clearwater implements Kirona's Job Manager

Clearwater’s continued success meant that it soon began to outgrow its existing working processes and needed to adopt a strategy for managing its workload more efficiently.

In an average month Clearwater was carrying out around 11,000 jobs, leading to 30,000 written reports created in the field, using around 50,000 pieces of paper.

Click the link above to find out how they improved their service delivery with Kirona'...

Case Study: Carpetright introduce field management software

In recent years the company has faced the challenge of simplifying the Carpetright sales journey for both customers and staff. For 25 years, Carpetright’s home consultants used a paper-based diary system to schedule home visits.

Customers often needed to wait days for a home consultant to manage an increasingly demanding workload through outdated management systems.

Click the link above to find out how they improved their service delivery through implementation of Kirona's solution...

Intelligent Field Service: The complete solution for field-based organisations

Kirona helps organisations to deliver exceptional field-based services in the most cost-effective way possible. We do this by providing our clients with a suite of applications that enables them to manage their end-to-end service processes and to seamlessly link field-based workers with central functions.

Click the link above to find out more....

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Contact information: 

Phone: +44 (0) 20 300 48 920
Email: info@servicemax.com
Web: www.servicemax.com

Services Provided:

• SaaS
• Scheduling
• Workforce Optimisation
• Parts
• Contracts
• Social
• Mobile
• Portals
• Reporting

About ServiceMax:

At ServiceMax, our mission is to help service businesses deliver the best field service possible to their customers. We do this by helping customers perfect their service delivery process, drive revenue growth and not just satisfy customers, but delight them.

We make software that makes field service smarter, more efficient and more profitable. Our cloud-based software automates the complete field service lifecycle from contract entitlements to scheduling optimisation, from inventory and parts logistics to real-time customer and partner portals.

Forget old school service management with spreadsheets and silos of information. Dismiss the mediocre “dispatch and repair” service of yesterday and image field service delivered with technology that is powerful, easy-to-use, mobile, and collaborative.

We’re helping our customer rethink field service by delivering:

• Complete visibility to gain a deep view into the entire service delivery operation. This visibility gives companies insights that are changing the way they do business—from contracts and pricing to service efficiency to potential sales opportunities.
• An end-to-end application for field service management; from contract entitlements, scheduling and workforce optimisation, to inventory and parts logistics. We also offer cutting edge mobility, social collaboration, and real- time customer and partner portal access.
• Cloud-based solutions built on the proven Force.com platform from salesforce.com, so customers are up and running quickly with a low cost subscription model, tightly integrated to their CRM.
• Everywhere you are. ServiceMax delivers mobile, anywhere access to all pertinent information for field technicians and provides mobile, real-time dashboards for management.

Latest Video:

News & Features: 

Are you up to date with the latest technologies that are shaping tomorrow’s field service industry?

For any field service organisation there is often one simple key objective, to deliver excellent customer service whilst working as effectively as    possible. However, we are working in a market place where both economic pressures and customer demands have risen to greater levels than possibly  ever before and sometimes it may seem like this ‘simple’ objective is becoming...

Resources:

Ebook: The definitive guide to modern field service management

Drawing on research from Gartner, Aberdeen, The Service Council and Forrester as well as a real life case study the ebook gives insightful and refreshingly impartial advice on how technologies such as cloud, SaaS, big data and analytics, smart phones and tablets and optimised scheduling engines can be brought together to empower organisations to adopt a fully 360° view of the service they deliver.

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Contact information:

Phone: 0141 352 2280
Email: sales@pulsion.co.uk
Web: www.pulsion.co.uk

Services provided:

• mobile workforce management
• field service software solutions
• form designer
• mobile data capture
• asset management
• task scheduling
• resource planning
• issue management
• data dashboards
• client portal

Company bio: 

Pulsion Technology partners with its clients to mobilise their workforce and transform business operations. Pulsion’s field service management software, Konformance, connects you with your field workforce, giving you complete visability of the service delivery operation while driving efficiency and profitability.

Pulsion understands that every business is different and do not believe in a “one size fits all” approach. The team take the time to understand your needs and your business strategy, tailoring a field service management solution based on your objectives.

Key features of Konformance software include:

• Forms Designer: Throw away your old paper forms or documents and design mobile forms which can be sent to your mobile field workers to complete tasks. Photographs and signatures can be recorded as well as complex information such as non-conformance issues, faults and recommendations.
• Mobile Data Capture: Record data on a mobile form which can be transformed into a professional report instantly. Produce detailed and consistent word documents without the need to type detailed information.
• Asset Management:Track and manage an organisations assets quickly and easily on a mobile device using Konformance. By creating an asset register and assigning each asset with a unique asset number, field workers can easily identify an asset, record data relating to that asset and monitor its performance.
• Task Scheduling:Allocate jobs completely electronically and more efficiently, minimising the risk of scheduled tasks being missed or overdue.
• Resource Planning:View each workers schedule and utilisation rate in a diary format over a specific period of time, giving you an accurate view of staff availability and the ability to re-allocate resources quickly and easily. Instantly highlight any out-of-specification measurements or issues with the assets you are working with.
• Data Dashboards:Easily display and share important measurements, key performance indicators and non-conformance issues amongst the relevant stakeholders.
• Client Portal:Set tiered, client-by-client permissions levels so you can control what information a user can access. Clients can download job reports as soon as they are completed and view both current and historic non-compliance issues.

Latest video: 

Konformance: Dashboards

Konformance: How to change asset maintenance dates

Konformance: Skills Management

Konformance: Job List

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