It used to be that investing in a Field Service Management (FSM) system gave your business a competitive advantage over your competition. The prevalence of FSM in the marketplace now means those that don’t take advantage of the latest FSM systems...
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Mar 03, 2020 • Software & Apps • News • FSM • Exel Computing Systems • Exel Eagle Field Service • field service management • Field Service Management Solutions • field service software • SafeStyle • Service CRM • Field Service Scheduling
It used to be that investing in a Field Service Management (FSM) system gave your business a competitive advantage over your competition. The prevalence of FSM in the marketplace now means those that don’t take advantage of the latest FSM systems may begin to face a competitive disadvantage.
The world moves pretty fast, if you don’t stop and take a look around once in a while, you’ll never know if the latest packages can bring you a greater return on investment, more efficient running, greater employee engagement and happier customers.
Eagle Field Service, By Exel Computer Systems
So, what do Exel offer that would warrant a look at the Eagle Field Service FSM solution? Apart from it being fully integrated - and that integration extending into the EFACS E/8 suite of business solutions, offering you much more functionality than other providers can.
To look at the field service aspect specifically, we can look at two concepts that Exel consider will give you the edge over your competition. Firstly, that of scheduling your engineers.
Assisted Field Service Engineer Scheduling:
Exel’s concept of Assisted Engineer Scheduling was born out of the realisation that service call handlers had to obtain and retain a lot of knowledge regarding engineer skillsets, the types of jobs likely encountered and the average time to complete them, amongst many other things.
The Assisted Scheduler relies on over 25 parameters to determine the optimum engineer/job planning schedule. It presents the call handler with the optimum option, as well as a few more alternatives ranked in order of suitability. Information is provided for each option, should the call handler wish to determine the reasons for the order – the final decision lays in the hands of the call handler.
No matter the experience of the call handler, your client’s concerns are allayed quickly, as the call handler is able to deal efficiently and professionally, from request to engineer dispatch.
"We realised that a company's service engineers are often a hugely under-utilised sales force. They often work closely with the client and can build a high level of trust, and they often have greater access to areas of the client’s site..."
Service Customer Resource Management (CRM)
Service CRM is a concept that was realised after talking to engineers to gain an understanding of their experience. Some of these engineers had been conscientious and pro-active enough to identify further business opportunities for their company.
Following this, we realised that a company's service engineers are often a hugely under-utilised sales force. They often work closely with the client and can build a high level of trust, and they often have greater access to areas of the client’s site.
They are in a position to identify potential value-add or upgrade possibilities and either feed that back to sales, or potentially arrange a quote there and then. This can all be done via the Eagle Field Service mobile application and relayed to the back office in real-time.
“There’s no need to tab between different systems, all the information that people want is in one place. Moreover, the scheduling of service engineers isn’t just easier than before, it’s also more powerful, resulting in a more efficient routing of engineer visits, and better optimisation of engineers’ time.”
“Roll it all together, and the combined effect of a reduction in paperwork, the elimination of duplication and data entry, and better engineer scheduling, has enabled a significant improvement in engineer utilisation” Nick Stokes, Safestyle. To read about Safestyle’s experience, click here.
Further Reading:
To learn more about Eagle Field Service, please view the brochure, here.
To read more about Assisted Engineer Scheduling, please view the data sheet, here.
To read more about Service CRM, please view the data sheet, here.
Or, alternatively, get in touch with the team @ Eagle Field Service here.
Nov 20, 2019 • Features • Management • Artificial intelligence • Augmented Reality • Dashboard camera • Future of field servcice • Machine Learning • Merged Reality • Field Service Management Solutions • fleet management • Smart Glasses • Fleet Management System • ThirdEye Gen • Aquant • Lytx • SightCall
Earlier this summer we introduced you to three companies that we felt were set up to bring some significant value to the field service sector. Now as we look forward to 2020 here are three more companies that could potentially help drive your field...
Earlier this summer we introduced you to three companies that we felt were set up to bring some significant value to the field service sector. Now as we look forward to 2020 here are three more companies that could potentially help drive your field service business forwards..
Jul 08, 2019 • Features • Management • Future of field servcice • Field Service Management Solutions • localz • Mira • Augmentir
We’ve been a busy bunch over the last few months bouncing around the globe trying to keep on top of the rapid developments within the field service sector and cherry picking the top solutions. From Singapore to Sweden and from California to...
We’ve been a busy bunch over the last few months bouncing around the globe trying to keep on top of the rapid developments within the field service sector and cherry picking the top solutions.
From Singapore to Sweden and from California to Coventry and everywhere in between - where there has been an opportunity to learn more about developments in field service we’ve been there. As such we’ve spoken to more field service management professionals and field service solution providers than anyone else on the planet and we think we’ve a pretty good idea of what the solutions the industry is most keen to see and the companies that have emerged to deliver the solutions that meet those needs.
So without further a do here is our list of three of the best new solution providers service the Field Service Sector who have really impressed us across the last 12 months...
Localz
You can’t go to a conference, not just in field service, but in any sector and avoid the term Uberization. Within our sector alone there has been endless articles, white papers and presentations on how to ‘Uberize’ field service. Half of these are just focused on what the hell Uberization means in the first place.
Well a good place to start is implementing Localz, which can act like a plug in to go on top of whichever flavour of FSM or scheduling tool you have and deliver a very cool end customer interface that allows them to see the ETA of your engineer on route across the last mile.
Localz is capable of a ton of other stuff all centred around ‘Last Mile Communications’ but this really is the Uberization of Field Service many have called out for and with an implementation of weeks it is little wonder the have already secured some very high profile clients like British utilities giant British Gas. Localz can be as lightweight as a plug-in and delivers exactly what the market has been asking for in a brilliant way.
Mira
When Google Glass first came around everyone in the field service sector rushed to embrace it. All the Field Service Management Software guys raced to get the first App developed for it and there were loads of reports of companies doing beta trials everywhere.
Why? Because Hands Free working in field service just makes a massive ton of sense.
However, ultimately as we know the idea was great the technology not so much. And whilst there have been some very good alternatives coming onto the market in the field service sector for a while now, nothing has dominated because the price point for entry is just so high companies are uncertain if they will see a quick ROI if any at all.
Enter Mira who have the potential to absolutely dominate in the sector through a simple, well thought out and smartly designed headset that takes advantage of the fact that pretty much every engineer has a phone in their pocket.
Their headset allows a phone to be placed into the frame, much like the gaming VR headsets such as Samsung’s Gear VR or Google’s Daydream but also gives the user visibility of the real world through a clear display.
The headset itself is exceptionally well thought out and you can see the team behind this product come from a design background - little touches like easily attaching to standardised hard hats for PPE compliance are testament to this. Similarly, as the headset is literally powered by your engineers existing smartphone there is no additional MDM concerns. A low cost, yet effective way to implement AR today.
Augmentir
Sticking with Augmented Reality, the last company on the list is Augmentir, who come with a very strong pedigree and a very neat approach to things.
At first glance, you may be forgiven for thinking that Augmentir are just another of the many Augmented Reality providers that have suddenly noticed the potential in the field service market. However, scratch the service and you will see that there is actually quite a lot more to them than that.
The first thing to pay attention to is who is behind this brand. It is the same team that previously developed ThingWorx, which was ultimately sold to PTC and became the backbone of their IoT solution and recognised as an industry leading solution. They were also responsible for Wonderware which statistically almost two-thirds of our readers from the manufacturing sector will already be using. So when these guys rend to turn their hands to something they have a pretty good track record of getting it right.
However, the really interesting thing about Augmentir is that they’ve gone far beyond the initial approach that many of their peers are offering when it comes to Augmented Reality (AR) and dived straight into an Artificial Intelligence (AI) powered approach. In their own words they position themselves as ‘the first software platform built on Artificial Intelligence in the world of the augmented or connected worker.’
This could be a significant game changer in terms of AR being used in field service because it takes the technology beyond its initial use case and into something far, far more useful by leveraging another exciting technology in AI directly alongside it. In fact, as their VP Marketing Chris Kuntz told us they are “a 100% AI first company” who have just been smart enough to realise that AR is the interface that makes most sense for modern field service operations.
From Singapore to Sweden and from California to Coventry and everywhere in between - where there has been an opportunity to learn more about developments in field service we’ve been there. As such we’ve spoken to more field service management professionals and field service solution providers than anyone else on the planet and we think we’ve a pretty good idea of what the solutions the industry is most keen to see and the companies that have emerged to deliver the solutions that meet those needs.
So without further a do here is our list of three of the best new solution providers service the Field Service Sector who have really impressed us across the last 12 months...
Localz
You can’t go to a conference, not just in field service, but in any sector and avoid the term Uberization. Within our sector alone there has been endless articles, white papers and presentations on how to ‘Uberize’ field service. Half of these are just focused on what the hell Uberization means in the first place.
Well a good place to start is implementing Localz, which can act like a plug in to go on top of whichever flavour of FSM or scheduling tool you have and deliver a very cool end customer interface that allows them to see the ETA of your engineer on route across the last mile.
Localz is capable of a ton of other stuff all centred around ‘Last Mile Communications’ but this really is the Uberization of Field Service many have called out for and with an implementation of weeks it is little wonder the have already secured some very high profile clients like British utilities giant British Gas. Localz can be as lightweight as a plug-in and delivers exactly what the market has been asking for in a brilliant way.
Mira
When Google Glass first came around everyone in the field service sector rushed to embrace it. All the Field Service Management Software guys raced to get the first App developed for it and there were loads of reports of companies doing beta trials everywhere.
Why? Because Hands Free working in field service just makes a massive ton of sense.
However, ultimately as we know the idea was great the technology not so much. And whilst there have been some very good alternatives coming onto the market in the field service sector for a while now, nothing has dominated because the price point for entry is just so high companies are uncertain if they will see a quick ROI if any at all.
Enter Mira who have the potential to absolutely dominate in the sector through a simple, well thought out and smartly designed headset that takes advantage of the fact that pretty much every engineer has a phone in their pocket.
Their headset allows a phone to be placed into the frame, much like the gaming VR headsets such as Samsung’s Gear VR or Google’s Daydream but also gives the user visibility of the real world through a clear display.
The headset itself is exceptionally well thought out and you can see the team behind this product come from a design background - little touches like easily attaching to standardised hard hats for PPE compliance are testament to this. Similarly, as the headset is literally powered by your engineers existing smartphone there is no additional MDM concerns. A low cost, yet effective way to implement AR today.
Augmentir
Sticking with Augmented Reality, the last company on the list is Augmentir, who come with a very strong pedigree and a very neat approach to things.
At first glance, you may be forgiven for thinking that Augmentir are just another of the many Augmented Reality providers that have suddenly noticed the potential in the field service market. However, scratch the service and you will see that there is actually quite a lot more to them than that.
The first thing to pay attention to is who is behind this brand. It is the same team that previously developed ThingWorx, which was ultimately sold to PTC and became the backbone of their IoT solution and recognised as an industry leading solution. They were also responsible for Wonderware which statistically almost two-thirds of our readers from the manufacturing sector will already be using. So when these guys rend to turn their hands to something they have a pretty good track record of getting it right.
However, the really interesting thing about Augmentir is that they’ve gone far beyond the initial approach that many of their peers are offering when it comes to Augmented Reality (AR) and dived straight into an Artificial Intelligence (AI) powered approach. In their own words they position themselves as ‘the first software platform built on Artificial Intelligence in the world of the augmented or connected worker.’
This could be a significant game changer in terms of AR being used in field service because it takes the technology beyond its initial use case and into something far, far more useful by leveraging another exciting technology in AI directly alongside it. In fact, as their VP Marketing Chris Kuntz told us they are “a 100% AI first company” who have just been smart enough to realise that AR is the interface that makes most sense for modern field service operations.
Apr 15, 2019 • Online Directory • Field Service Management Software • Field Service Management Solutions • FieldAware
Contact information:
To learn more about FieldAware solutions or to schedule a demo:
Phone:
- US and Canada: 800-935-0736
- UK: 0800 098 8487
- Australia, APAC: 1800 821 628
Email at sales@fieldaware.com
Web:t www.fieldaware.com
Contact information:
To learn more about FieldAware solutions or to schedule a demo:
Phone:
- US and Canada: 800-935-0736
- UK: 0800 098 8487
- Australia, APAC: 1800 821 628
Email at sales@fieldaware.com
Web:t www.fieldaware.com
Services Provided by FieldAware:
- Mobile Applications
- Scheduling and Dispatch
- Work Order Management
- Asset Management
- Barcode Scanner
All About FieldAware:
FieldAware is re-shaping the field service industry.
FieldAware has a solution to automate field service workflows and activities that is a made-for-mobile, cloud-based software architecture. We designed our solution to address the decades old challenge of automating field service activities and workers from the ground up. We enable them to capitalise on a modern technology infrastructure for ease of use and incredible flexibility. We combine our software with the industry’s best implementation, on-boarding and support services enabling companies to take full and rapid advantage of today’s mobile environment throughout the organisation.
FieldAware delivers an end-to-end solution encompassing a robust suite of core functionality bundled into the primary solution that automates most field service organisations. In addition, FieldAware offers value-add modules for enhanced capabilities, such as analytics, optimisation, dynamic workflows, all with the benefits and accessibility that only a made-for-mobile platform architecture can bring.
Our focus is 100% on field service management, which means we can continuously expand, improve, and optimise the end-to-end suite of capabilities we deliver to best serve field service organisations. This allows us to deliver on our vision to help our clients drive value across functional and organisational boundaries. It enables them to evolve their field service maturity to address their changing business requirements as dictated by strategic direction or growth.
Field service is complex, and our clients want to fully enable their remote workers. They want to provide them with easy access to the information they need, when they need it. They also want to provide the back office and management teams with complete visibility too. This means providing transparency to the workflows, the worker, assets and parts that are being used in the field, so that operations can be managed effectively and productively. But the need for transparency doesn’t end there. In order to drive value within and across the organisation, our clients need their data and business intelligence to lead to actionable outcomes to support the strategy, growth and profitability of the business.
FieldAware provides the comprehensive solution to address all of these requirements.
For more information on FieldAware visit www.fieldaware.com
Latest Video from FieldAware:
Jan 01, 2019 • Microsoft Dynamics for Field Service • Online Directory • Field Service Management Software • Field Service Management Solutions • OverIT
LinkedIn: www.linkedin.com/company/overit-field-service-management/
YouTube: https://www.youtube.com/playlist?list=PLsHkXVJHiv97sgUWnjxVFwKSotUvJJd-G
Website: www.overit.it/en
LinkedIn: www.linkedin.com/company/overit-field-service-management/
YouTube: https://www.youtube.com/playlist?list=PLsHkXVJHiv97sgUWnjxVFwKSotUvJJd-G
Website: www.overit.it/en
Description
OverIT is a multinational company backed by US capital, with more than 20 years of international and cross-industry experience in Field Service Management. It is recognized by global leading IT consulting firms, as Gartner, IDC, Forrester, as a “Leader” and “Visionary” vendor in FSM, Mobile WFM, and AR industries.
OverIT serves Energy & Utility, Oil & Gas, Manufacturing, Telco, Service Providers, as well as Health & Medical with specific product templates.
The know-how gained in over 20 years of operational experience, has enabled OverIT to help more than 300 global customers and 150,000 Field Service user transform their processes, thus leading us to herald a new Field Service Management era, where task debriefing is now totally hands-free.
By relying on innovative technologies such as Augmented Reality and Artificial Intelligence to optimize field activities, our clients’ resources are improving operational performance and customer satisfaction, while reducing costs.
Products
Geocall is a fully parametric product for managing and optimizing the end-to-end Field Service process. It is the first solution enabling hands-free vocal debriefing and field force collaboration, while providing several vertical industry configurations that allow customers to efficiently manage, schedule and optimize jobs with the support of Artificial Intelligence. Moreover, Geocall enables technicians on advanced mobile and wearable devices, and allows the WOs debriefing, as well as the performance of strategic analysis.
Powered by state-of-the-art Augmented Reality, Artificial Intelligence, and Knowledge Management features, SPACE1 Augmented Collaboration enables organizations with a fully collaborative solution. The product increases safety and provides the best support for frontline workers during maintenance, inspections, and troubleshooting tasks. It also enhances collaboration to streamline training and presentations among customers, suppliers, and stakeholders.
Latest Video from OverIT:
Jan 01, 2019 • Microsoft Dynamics for Field Service • Online Directory • Field Service Management Software • Field Service Management Solutions • SimPRO
Contact information:
To schedule a free consultation or discover more about simPRO, visit:
Contact information:
To schedule a free consultation or discover more about simPRO, visit:
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Services Provided by simPRO:
- Field service management
- Job management
- Project management
- Asset maintenance
- Business reporting
- Enterprise solutions
All About simPRO:
simPRO is a leading field service management solution for service, maintenance and project contractors. Connect the office to the field, deliver exceptional customer service and gain invaluable insights with automated processes, streamlined workflows and in-depth business reporting.simPRO is a global company with offices in Australia, New Zealand, the United Kingdom and the United States.
Latest Video from simPRO:
Download: https://vimeo.com/simprosoftware/download/415392012/9d0fc9a1da
Latest Resources from simPRO:
Ultimate Guide to Field Service Management Best Practices:
Your field service business has lots of moving parts. From managing assets to scheduling and dispatching field staff, managing your workflows efficiently is the key to keeping customers happy and growing your business. So how do you keep track of it all?
Manual data entry and using spreadsheets wastes valuable time better spent completing jobs (and getting paid faster)!
Relying on tedious phone calls between field and office staff for schedule changes and job updates can cost you money and create miscommunication resulting in frustrated customers.
simPRO ranks in Capterra’s Top 20 Work Order Software list:
We are excited to announce that simPRO has been named in the Top 20 Best Work Order Software list by Capterra. The Top 20 Best Work Order Software list is a user-generated list based on verified ratings from Capterra users.
To be featured on the list, software must offer core work order functionality and have at least 20 unique user reviews between September 2018 and September 2020.
Oct 19, 2016 • Microsoft Dynamics for Field Service • Online Directory • Field Service Management Software • Field Service Management Solutions • HSO
Contact information:
To learn more about HSO solutions or to schedule a demo:
Key Contact: Debbie Perry,
Address: HSO UK, Enterprise Point, Sharston, Manchester, M22 9AF
Tel: 0161 300 6060
Email info-uk@hso.com
Web: www.hso.com/
Contact information:
To learn more about HSO solutions or to schedule a demo:
Key Contact: Debbie Perry,
Address: HSO UK, Enterprise Point, Sharston, Manchester, M22 9AF
Tel: 0161 300 6060
Email info-uk@hso.com
Web: www.hso.com/
Services Provided by HSO:
Microsoft Dynamics 365 for Field Service & Dynamics Advanced Field Service from HSO – powerful end-to-end field service management software with integrated CRM functionality that makes it easy to stay on top of all aspects of the field service process, benefiting planners, technicians, and service managers alike.
All About HSO:
Intelligent, world-class Field Service with end to end management from HSO
HSO specialises in implementing, integrating, optimising and maintaining Field Service Management solutions based on Microsoft Dynamics 365, AX, CRM, SharePoint, Azure, Power BI and Office365.
We ensure that you have an intelligent, world-class, field service management solution to manage all aspects of the end-to-end field service management cycle. We deliver positive and connected on-site customer experiences, increasing first-time fix rates and revenue for your business. HSO, as a Microsoft Dynamics 365 for Field Service partner, helps companies build long-term customer relationships that are personalised, proactive and predictive across all of their business functions – enabling the transition from a cost centre to a profit centre and ensuring high levels of customer satisfaction. Our close relationship with Microsoft allows us to keep you up-to-date with new developments for the whole Microsoft stack of solutions.
A positive customer experience is an increasingly important ingredient for field service companies to win and retain their customers. Our close understanding of the Field Service industry enables us to configure Microsoft Dynamics 365 for Field Service precisely, ensuring that we achieve the very best implementation for any shape or size of field service company.
Dynamics Advanced Field Service from HSO, on top of Microsoft Dynamics 365 for Field Service, provides all the tools a company needs to satisfy the most complex of Field Service requirements. Dynamics Advanced Field Service from HSO offers significantly enhanced functionality with extended case management integration and capabilities within Customer Assets, Warranty Control, Extended Case Management, Agreement Coverage for Charging, and Improved Work Order Actuals Registration.
HSO employs 700+ professionals and maintains a worldwide presence with locations in Europe, North America and Asia. Our project delivery capabilities rely on more than 30 years’ of practical experience, having delivered 1500+ successful implementations in countries all over the world. HSO is a member of the Microsoft Inner Circle and proud to be honoured as the ‘most customer-focused’ Microsoft Partner.
Resources from HSO:
TRENDBOOK: The lights are on green for Augmented Reality in field service
It is not a question of whether field service organisations will use Augmented and Virtual Reality tools (AR/VR) on a large scale, but when.
This detailed 16 page trend book outlines the key information field service organisations need to digest to prepare themselves for harnessing the power of this important new technology,
Infographic: A day in the life of a Field Service Engineer, with HSO Advanced Field Service
Today’s service organisations are faced with increased competition, advancing technology, and an ever-evolving workforce. In order to maintain competitive advantage, streamlining operations is key. HSO Advanced Field Service can help achieve these objectives, no matter what your industry or what you’re servicing. Let’s take a look at a day in the life of a Field Service engineer to see how.
REPORT: The Total Economic Impact™ Of Microsoft Dynamics 365 For Field Service
Microsoft’s Dynamics 365 product line provides small businesses and enterprises with a blend of enterprise resource planning (ERP) and customer relationship management (CRM) solutions for a multitude of use cases across the organization, both internal and customer-facingThe purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Dynamics 365 for Field Service on their organizations.
Dynamics Advanced Field Service for Microsoft Dynamics 365 for Field Service
For professional service organizations, managing every aspect of the end-to-end cycle of field
service management is critical. In an ever-changing world with a growing focus on servitization
field service organizations must adapt.
service management is critical. In an ever-changing world with a growing focus on servitization
field service organizations must adapt.
Jul 17, 2013 • Columbus • Columbus Field Service • Microsoft Dynamics 365 • Microsoft Field Service • Directory • Field Service Management Software • Field Service Management Solutions • Field Service Software Providers • Service Management Software • software and apps
Contact information for Columbus:
Key Contact: Simon Charlton, Commercial Director Phone: +44 (0) 1623 729977 Email: info.uk@columbusglobal.com Website: www.columbusglobal.com
Contact information for Columbus:
Key Contact: Simon Charlton, Commercial Director
Phone: +44 (0) 1623 729977
Email: info.uk@columbusglobal.com
Website: www.columbusglobal.com
Phone: +44 (0) 1623 729977
Email: info.uk@columbusglobal.com
Website: www.columbusglobal.com
Services provided:
Columbus A/S configures and implements Microsoft Dynamics 365 for Field Service
What We Do:
- Columbus helps you provide a customer-centric service with a focus on personalisation, key touch points and interactions.
- Columbus helps you optimise the entire service supply chain for increased automation, greater efficiencies, reduced costs and improved satisfaction.
- Columbus helps you leverage field service as a profit centre within your larger organisation for additional revenue streams and growth.
- Columbus helps you connect the dots between you and your end customer and everything in-between, closing the feedback loop.
How We Do It:
- By leveraging key functionality in Microsoft Dynamics 365 for Field Service and our expertise in PowerBI, Azure Services, IoT Hub and Mobility, we tailor a solution to fit the inspired service offering you want to provide your end customer.
- Our business process led approach ensures Microsoft Dynamics 365 for Field Service will give you a rapid return on investment by aligning frontline productivity features with your organisation's processes and procedures.
- Our out-of-the-box integration to Microsoft Dynamics Finance and Operations gives you a holistic view of your organisation with a single source of the truth. As a partner on your servitisation journey, Columbus will consult on your service vision and execute it from proof of concept to delivery.
- Columbus uses its deep industry knowledge in manufacturing and distribution to ensure your field service solution becomes an effective extension of your organisation.
- With proven expertise in the Dynamics 365 applications, we ensure you maintain a single source of truth, whilst adopting and leveraging new technologies. Our end to end solutions enable you to action your insights to close the loop between your design, production, distribution, end service, and the customer.
All about Columbus:
Re-imagine Field Service With An Entirely Customer Focused, Connected Service Supply Chain...
No matter where you are in your digital and servitization journey, Columbus will help you meet your top-line business objectives.
Our proven process uncovers your business potential through a combination of consulting, solution implementations and long-term services.
By marrying a thorough analysis of your business processes and operations to your business goals we are your one-stop-shop to a completely servitized business.
Our deep industry knowledge and innovative practices will ensure that your field service solution becomes an effective extension to your organization, aligned to your processes and your goals. As your partner, we will consult on your service vision and execute it all the way from proof of concept to delivery.
Automate and optimize the entire service supply chain for increased efficiencies, reduced costs and greater satisfaction
Microsoft Dynamics 365 for Field Service enables real-time data-driven decisions, helping you deliver an exceptional customer experience, keeping your business competitive and giving you the opportunity to open new revenue streams.
Automate and optimize the entire service supply chain for increased efficiencies, reduced costs and greater satisfaction. Action your insights to close the loop between your design, production, distribution, end service and the customer. Most importantly, maintain a single source of truth while adopting and leveraging new technologies.
Columbus has done the legwork to test and develop Industry X.0 technologies to ensure they are applicable and implementable based on industry environments and standards. Columbus helps organizations realize the benefits digitalization brings to the industry today, for a future-proof tomorrow.
Columbus is an international IT services company serving customers worldwide. We are experts in developing and providing digital business applications that help our customers in the digital transformation of their business. We are specialist within the industries retail, distribution, food and manufacturing.
We’ve proved this through more than 28 years of experience with more than 8,000 successful business cases. Columbus has offices and partners all around the world.
Columbus Resources
CASE STUDY: Columbus and furniture manufacturer Orangebox
Discover how Columbus leveraged Dynamics 365 Field Service for UK-based furniture manufacturer Orangebox helping them to reduce manual intervention and improve customer experience.
GUIDE: Fitting Field Service Into Your Microsoft Solution Architecture
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This guide examines the architecture of the Field Service application and
how it relates and integrates with the other software components you are likely
to currently utilise to enable your organisations business capability.
how it relates and integrates with the other software components you are likely
to currently utilise to enable your organisations business capability.
CHECKLIST : Six Steps to Building Your Smart Field Service Model
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Discover how you can get started with field service today by downloading this checklist.
INFOGRAPHIC: Connect to your customer with integrated field service.
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Learn how to improve your customer experience with proactive and connected field service.
Field Service News is published by 1927 Media Ltd, an independent publisher whose sole focus is on the field service sector. As such our entire resources are focused on helping drive the field service sector forwards and aiming to best serve our industry through honest, incisive and innovative media coverage of the global field service sector.
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