Contact information:
Phone: 0115 9460101 Email: sales@wheatley-associates.co.uk Web: www.workplanningsoftware.com
Jan 26, 2013 • Uncategorized
Contact information:
Phone: 0115 9460101
Email: sales@wheatley-associates.co.uk
Web: www.workplanningsoftware.com
Services Provided:
- Scheduling Services
- Mobile Workforce Management Solutions
- Hosted Services
Company Bio:
Use Assign, from Wheatley Associates to plan the work of your mobile workforce, effortlessly ensuring the right person is sent to the right job at the right time, increasing your customer satisfaction, optimising your resources and reducing your costs.
Booking work
Assign guides you through the process of booking work directly onto the scheduler with an intuitive booking system, or you can use an existing call centre system interfaced with Assign to take bookings on the calendar.
As you select all the work required in a booking, Assign determines how many operative visits are needed to fulfil the complete booking. Customer service advisers can then offer appointment times based on an instant calculation of the availability of appropriately skilled operatives within the customer’s location. A clear warning is displayed if a lack of skills or availability may make it difficult to schedule the work.
An appointment date, a timeband within that date and even a precise appointment time can be chosen, providing maximum flexibility and service to the customer.
Scheduling
As work is booked, it is collated within Assign ready for accurate and efficient scheduling. Assign carries the details of all operatives, including their photograph, their start/end point, current location, skills, personal productivity and effectiveness. Assign uses the work and operative information to automatically calculate the most efficient distribution of work to the operatives, increasing productivity while also meeting appointment requirements, ensuring customer commitments are met fully.
The schedule screen graphically shows the work that has been allocated to each operative, along with their travel time. The status of each appointment is colour-coded and updates in real time, giving the user an at-a-glance view of progress.
Mobile Working
When used with our mobile solution, Assign extends its reach to provide a powerful field force information-capture solution. This combination ensures that customers get the right operative on the right job at the right time. Operatives are able to capture information for each job quickly and accurately, reducing errors and back-office overheads. Compatible with Windows Mobile, iOS, Android and BlackBerry.
Latest video:
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Jan 26, 2013 • Fleet Technology Providers • Directory • software and apps • Trimble Pulse
Contact information for Trimble Pulse:
Key Contact: Brant Carter Phone: 01473 696300 Email: fsm_enquiries@trimble.com Web: www.trimble.com/fsm
Contact information for Trimble Pulse:
Key Contact: Brant Carter
Phone: 01473 696300
Email: fsm_enquiries@trimble.com
Web: www.trimble.com/fsm
Services Provided by Trimble Pulse:
- Scheduling & Workforce Optimisation
- Performance Management Analytics
- Driver Safety
- Audit Trail
- Business Intelligence
- Reporting Tools
- Fleet Management
- Vehicle Diagnostics
All about Trimble Pulse:
Trimble Field Service Management provides visibility into field and fleet operations so businesses can streamline efficiency and increase productivity.
The Field Service Management suite includes work management and scheduling, performance analytics, fleet management and mobility solutions that transform the effectiveness of work, workers and assets in the field. The cloud-based portfolio allows Trimble to offer customers industry-specific, enterprise-level solutions for exceptional performance and ease of use.
Through our intelligent solutions Trimble delivers critical value across multiple business areas, from Operations and Service to Fleet and HR...
Demanding customers, the squeeze on the bottom line and keeping up with the technology curve are all issues in today’s field service organisations and the need to deliver customer service excellence while balancing costs is imperative to any business. Trimble can help you achieve this balance, creating the perfect workday for you and your customers.
Enabling business improvement
Our solutions have helped our customers’ achieve results including: [unordered_list style="bullet"]
- 11% Increase in service revenue
- 9% Improvement in workforce productivity
- 31% Reduction in daily mileage
- 22% Reduction in fuel consumption
- 32% Improvement in fleet utilisation
- 21% Reduction in vehicle and operating costs
Latest video from Trimble Pulse:
Latest News and Features from Trimble Pulse:
Jan 26, 2013 • Field Service Software Providers • solarvista
Contact information:
Key Contact: Customer Success Team Phone: +44 (0)114 221 1000 Email: success@solarvista.com Web: www.solarvista.com
Contact information:
Key Contact: Customer Success Team
Phone: +44 (0)114 221 1000
Email: success@solarvista.com
Web: www.solarvista.com
Services Provided:
- Cloud based
- Software-as-a-Service (SaaS)
- Scheduling & Planning
- Mobile Apps
- Asset Management
- CRM
- Parts/Inventory
- Contracts & Agreement
- Sales Quotations
All about Solarvista:
Solarvista is a leading provider of cloud-based field service software & mobile apps, incorporating ERP, CRM, mobile, scheduling, system integration & web applications. They work on every device type, and are accessible anywhere, anytime. Available in five editions to suit all business sizes, your existing systems can be integrated using our innovative system integration products. Established for over 20 years, our products are used by companies of various sizes, in various industry sectors, and in many countries, including The AA, Greene King, Whitbread, Costa Coffee, Co-op and Arqiva.
Solarvista LIVE/X9 is an end-to-end suite of software that helps people who run field service oriented businesses. It enables our customers to deliver exceptional service levels whilst increasing efficiency and driving revenue growth. It is the only complete solution that manages customer assets, service levels, contracts/agreements, job scheduling, job task control, parts, billing, and quotations. Solarvista LIVE/X9 is cloud-based so no hardware is required. It's accessible via every device type, is available in five editions to suit any business size and via simple all-inclusive per user pricing.
Solarvista LIVE Mobile is a configurable mobile app and communications system that is designed to be used with any system, not just Solarvista’s products. The mobiles apps enable customised workflow and activity tracking to be designed using web based tools. The apps then dynamically change yet still work offline. It’s cross platform, supporting iOS, Android and Windows Phones/Tablets/Laptops.
TRY IT TODAY WITH A FREE TRIAL!
You can find our mobile apps in all the app stores and can be downloaded for free. Tap “Demo Mode” upon start to see a simulation of how they look. Go to www.solarvista.com to sign up for a free trial of Solarvista LIVE/X9 if you prefer to trial a full solution.
Latest video from Solarvista:
Jan 26, 2013 • Consultants • management • Mobile Field Service Management • Directory • Field Service Consultants Directory Listing
Contact information:
Key Contact: Mr. Derek Smallwood Phone: +44 (0) 7730-897235 Email: enquiries@mobilefieldservicemanagement.com Web: www.mobilefieldservicemanagement.com
Contact information:
Key Contact: Mr. Derek Smallwood
Phone: +44 (0) 7730-897235
Email: enquiries@mobilefieldservicemanagement.com
Web: www.mobilefieldservicemanagement.com
Services Provided by Mobile Field Service Management:
- mobile strategy and roadmap definition
- requirements gathering and business case development
- supplier selection management
- design and delivery of improvement programmes
- project/ programme triage and recovery
About Mobile Field Service Management:
Mobile field service management is an independent consultancy offering impartial advice, expertise and programme delivery capability for organisations seeking to transform or enhance the field service aspects of their business. Mobile Field Service Management can help develop mobile strategies and roadmaps, articulate requirements, build realistic and achievable business cases, and deliver the subsequent service improvement programmes.
We can provide the ‘glue’ to new or faltering improvement and transformation programmes in the mobile service arena.
Jan 26, 2013 • Software & Apps • Directory • Field Service Software Providers • Field Service Software Providers directory listing • IFS
Contact information:
Key Contact: Ms. Christine Murphy Phone: 01494 428991 Email: christine.murphy@ifsworld.com Web: www.ifsworld.com
Contact information:
Key Contact: Ms. Christine Murphy
Phone: 01494 428991
Email: christine.murphy@ifsworld.com
Web: www.ifsworld.com
Services Provided from IFS:
- Software for Field Service & Asset Management
- Optimised Workforce Scheduling
- Mobile Workforce Management</li>
- Service Contract Management
- Field Service & Asset Management
All about IFS:
IFS Enterprise Service Management –software solutions for service and asset management, real-time scheduling and mobile workforce management.
IFS develops, implements and supports unique workforce and planning software, built to respond immediately in real-time to real-world events, giving the insight you need to drive service delivery improvements.
IFS is a leading global enterprise software vendor to industries where asset management, manufacturing, field service management, supply chain management, or project management are core disciplines.
More than 2,100 companies in over 60 countries rely on IFS Applications™, a component-based suite for product & asset lifecycle management that can be configured for ERP, EAM, project-based ERP, field service management, or a combination of all four. IFS Applications has been evolving to meet changing customer needs since 1983 and is configured for agility, usability and low total cost of ownership in its targeted industries. IFS employs 2,800 worldwide.
Latest video from IFS:
Latest Resources from IFS:
White Paper: The business benefits of enterprise mobile solutions
The most significant moments in business begin with the arrival of an idea. An idea that is so profound and far-reaching that nothing will ever be the same again.The idea in question is mobility. Martin Gunnarsson, Director of research and strategy IFS discusses the benefits of enterprise mobile solutions in detail. Click here for instant access (no registration required)
Three strategies for field service resource scheduling software
IFS explore how companies implementing enterprise technology to optimise field service scheduling and management have a wide range of options, with a variety of software available to help manage the route and schedule of field service technicians and others that need to be dispatched to remote sites in order to carry out their work. Click here for instant access (no registration required)
Jan 25, 2013 • Software & Apps • Directory • Field Service Software Providers • Field Service Software Providers directory listing • GeoPal
Contact information:
Phone: US:1800 986 4210 / UK: 0800 520 0458 Email: sales@geopal-solutions.com Web: www.geopalsolutions.com
Contact information:
Phone: US:1800 986 4210 / UK: 0800 520 0458
Email: sales@geopal-solutions.com
Web: www.geopalsolutions.com
Products and services from GeoPal:
- SaaS / Web Management System
- Mobile App – Android (mobile phones and tablets) and iPhone
- Customisable Mobile Forms / Mobile Data Capture
- Scheduling and Dispatch
- Workforce Optimisation
- GPS Location Tracking
- Route Replay
- Mapping and GIS
- API Integration
- Asset Management
- Lone Worker Protection
- Portals
- Reporting
About GeoPal:
GeoPal is a cloud service and mobile app for companies that need to manage a field based workforce.
GeoPal is used across industries including field service, facilities management, home healthcare, engineering & surveying, transport & logistics, and the public sector.
While these industries are diverse, they have a common set of needs:
- See the real-time location of field workers and the jobs they are working on,
- Increase field worker productivity
- Eliminate paperwork and collect information from the field
- Provide proof of delivery for work done or services provided.
With better visibility of worker locations, scheduling of jobs is more efficient, and because information captured in the field is sent instantly and securely to the office without the need for data re-entry later, workers can complete more jobs per day.
Businesses no longer suffer from lost or delayed paperwork, and the improved efficiency of data transfer means invoices can be issued faster, increasing cash flow.
GeoPal’s customisable mobile forms can capture customer signatures, photos, barcodes or RFID scans, and a variety of data formats and transmit the information instantly to the office. The office administrator can view worker, asset and customer locations on the map, schedule and dispatch job information to worker’s mobile phones, and configure assets, reports, and lone worker protection settings.
This gives better visibility and control of business operations, improves productivity and accuracy of work completed in the field, and enables increased cash flow by issuing invoices and customer reports faster.
If you have existing internal systems, into which you are re-entering data from spreadsheets or paper forms, GeoPal can be used as a complementary mobility solution. Our powerful and flexible APIs let you connect GeoPal to existing systems (HR, CRM, Finance), ensuring the secure transfer of information between field and office to add mobility and improve reporting for your business.
GeoPal is used by customers in USA, Ireland, UK, Middle East and Africa. Customers on average see a 20% improvement in productivity and up to 50% reduction in administration costs by using GeoPal mobility solutions.
Visit www.geopalsolutions.com for a free trial, to see the difference GeoPal can make to your business.
Latest Video from GeoPal:
GeoPal Solutions for Field Service
Geopal company overview:
Resources from GeoPal:
Case Study: Telecommunications
GeoPal mobility solution improves visibility and location tracking while reducing costs for businesses providing field services to the Telecommunications Sector. Click here to read more (instant access, no registration required)
Jan 20, 2013 • COnsultants • management • Directory • Field Service Consultants Directory Listing • SGSA
Contact information:
Phone: +44 (0) 845 330 6457 Email: enquiries@sgsa.com Web: www.sgsa.com
Contact information:
Phone: +44 (0) 845 330 6457
Email: enquiries@sgsa.com
Web: www.sgsa.com
Services Provided by SGSA:
- Health Checks
- Re-Engineering,
- Strategic Planning
- Service Marketing Programs
- Call Centre and Help Desk Consolidation
- International Support
- Requests for Proposals (RFPs)
- Assistance in Selecting
About SGSA:
SGSA has the expertise, knowledge and tools available to help your support organisation deliver the level of service your customers expect.
Our team of qualified consultants have support industry backgrounds and understand your business. We offer a support centre health check that will enable these practitioners to identify exposures in your support business that left unchanged will impact your customers, company or employees.
Our senior consultants are available to help you implement and manage changes that will help you develop a highly productive support operation achieving superior levels of customer satisfaction and loyalty. The result is an improvement in the levels of service delivered to your customers that establishes a benchmark for your competitors to meet.
SGSA instructors deliver public and private classes developed by Service Strategies Corporation, the Consortium for Service Innovation and Alexander Consulting throughout Europe, the Middle East and Africa.
Jan 20, 2013 • Parcel Holders • Directory • Service Logistics Directory Listing • Parts Pricing and Logistics
Contact information:
Key Contact: Monika Douglas Phone: +44 (0) 7708 193597 Web: www.parcelholders.co.uk Email: monika.douglas@parcelholders.co.uk
Contact information:
Key Contact: Monika Douglas
Phone: +44 (0) 7708 193597
Web: www.parcelholders.co.uk
Email: monika.douglas@parcelholders.co.uk
Services Provided by Parcel Holders:
- Subscription and pay as you go options available
- Bespoke PickUp
- DropOff point recruitment
- Suppliers can ship direct to our PickUp DropOff points
- Use our website or connect to our API
- Register now for your 14-day trial
About Parcel Holders:
Building on the success of sister company Parcel PickUp, Parcel Holders offers field service companies a simple way to reduce wasted hours travelling to and from the depot...
Our proven track record with sister company Parcel PickUp means that missed deliveries are a thing of the past.
We are now dedicated to providing the same level of service and expertise to professional field service engineers, ensuring you have the parts you need delivered to where you need them.
We eliminate the need for your engineers to wait in for deliveries or travel to a depot to collect parts. Our aim is to maximise the time they have available to do what they do best.
Utilising a nationwide network of PickUp DropOff (PUDO) points from our sister company Parcel PickUp enables you to specify where you need your parts to be and makes them easily accessible to your engineers.
These PUDO points allow businesses to get parts out to, and receive parts back from, field personnel. This saves your business lost man hours, fuel and time as it means your field personnel spend much less time on the road - less travelling back to base or to distant delivery company depots to get parts and the maximum time possible at your customer sites doing their job and earning your business money.
Our PUDO network is made up of independent newsagents and convenience stores that are generally open from 6am till late in the evening.
We have 140 PUDO’s in our network, but if we don’t already have one where you need it, then we invite you to Challenge Monika to get you one within a week.
You don’t need any barcodes or specialist equipment to use our service, so you can start using Parcel Holders as soon as you have signed up.
Our process relies on a simple alphanumeric code that changes with each consignment of parts you send. That way each delivery can be tracked. We call this code the ‘Label Code’, and you add it to the address of each consignment of parts to be picked up or dropped off, to or from our PUDO’s.
The address and ‘Label Code’ can be written on your consignment with a pen if you wish - perfect for engineers out in the field.
When you add field engineers to our system we text and/or email them to let them know how the system works and what to expect.
You can send your consignment of parts to our PUDO using any delivery company you wish. Alternatively, you can save further time and delivery costs by having your suppliers use this addressing information to deliver to our PUDO direct!
Latest video from Parcel Holders:
Parcel Holders overview
Jan 20, 2013 • fleet technology • fleet technology directory listing • Fleet Technology Providers • Directory • telogis
Contact information:
Key Contact: Anthony O’Halloran Phone: +44 (0) 771 806 3512 Web: www.telogis.co.uk Email: Anthony.ohalloran@telogis.com
Contact information:
Key Contact: Anthony O’Halloran
Phone: +44 (0) 771 806 3512
Web: www.telogis.co.uk
Email: Anthony.ohalloran@telogis.com
Services Provided by Telogis:
- Fast & Powerful Mapping
- Enterprise Dashboard
- API Integration
- Find closest capable driver
- GIS Overlays
- Advanced large fleet reporting
- 2 way messaging
About Telogis:
Telogis provides a cloud-based location intelligence software platform that has a transformative effect on the way businesses optimise their mobile assets and critical data.
The Telogis platform is about delivering mission-critical, actionable information for companies with mobile workforces and continues to set the standard for global location intelligence. Telogis has a consistent track record of global growth and innovation, and we continue to build a world-class list of enterprise customers by providing exceptional products and service. Telogis provides mobile enterprises with one comprehensive SaaS-based platform for location intelligence that includes:
- Telematics (Telogis Fleet)
- Mobility (Telogis Navigation, Telogis mobile applications)
- Planning (Telogis Route)
- Work order management (Telogis Progression)
- Developer tools (Telogis Platform Tools)
[/unordered_list]
Driving is one of the most high-risk activities for employees, and any organisation that has vehicles within its business, whether they are delivery trucks or staff cars, face significant costs for insurance and compensation claims, and maintenance.
“By installing a telematics solution, the company can analyse when and where its vehicles are used, and how they are being driven.”
By installing a telematics solution, the company can analyse when and where its vehicles are used, and how they are being driven. The organisation can look at ways to improve asset utilisation, fuel consumption and delivery schedules.
Organic Growth
Since 2001 when the company was founded, Telogis has grown organically through a direct sales model focused on the enterprise and strategic partnerships Telogis’ strong organic growth has been driven by its open platform that can scale easily for larger enterprises and support seamless integration with complex IT infrastructure that is often required when working with large numbers of mobile workers and assets.
In October, 2013 Telogis secured $93 million in institutional capital financing led by Kleiner Perkins Caufield & Byers (KPCB) to further capitalise on the large and rapidly growing multi-billion dollar market for location-based products and services designed specifically for enterprises and organisations with substantial numbers of mobile workers and vehicles.
Latest video from Telogis:
News & Features from Telogis:
Telogis is ranked among Deloitte's Technology fast 500 for sixth year in a row
Driven by substantial year-over-year growth in 2012 and a large and rapidly growing multi-billion dollar market, Telogis was listed among Deloitte’s Technology Fast 500 for the sixth consecutive year. Read more here
A platform approach: integrating fleet management, optimisation and mobile workforce management will lead to faster ROI
The explosion of mobility and connected services means that fully integrated fleet management, route and job allocation is now a compelling option. Sergio Barata, General Manager of EMEA at Telogis explains why. Read more here
Field Service News is published by 1927 Media Ltd, an independent publisher whose sole focus is on the field service sector. As such our entire resources are focused on helping drive the field service sector forwards and aiming to best serve our industry through honest, incisive and innovative media coverage of the global field service sector.
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