The Difference Between Effectiveness and Utilisation

Oct 29, 2021 • Features • Martin Summerhayes • Digital Transformation • Covid-19 • Digital Symposium • GLOBAL

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting.

Ericsson and Telenet Extend Managed Services Partnership and Begin Nationwide 5G Network Rollout in Belgium

Oct 29, 2021 • News • 5G • Artificial intelligence • Ericsson • Telecommunications • Telenet • Managing the Mobile Workforce • EMEA

Ericsson (NASDAQ: ERIC) and Belgian Communications Service Provider, Telenet, are extending their managed services partnership through a five-year deal that will see Ericsson take responsibility for planning, design, operations and optimization. The...

he deal will see Telenet deploying Ericsson Operations Engine in 2022, comprising the latest in AI and automation to enhance its mobile network performance and offer improved customer experience. Telenet announced the selection of Ericsson as 5G radio access network (RAN) vendor in a network modernization deal announced in March 2021.

THE DEPLOYMENT OF ERICSSON OPERATIONS ENGINE WILL PROVIDE TELENET'S MOBILE NETWORK WITH DATA-DRIVEN OPERATIONS AND OPTIMIZATION THROUGH AI AND AUTOMATION

Ericsson network optimization services will also be provided under the deal. The solution combines multi-vendor networks expertise with the latest AI-enabled Cognitive Software suite. This functionality will enhance customer experiences and ensure a superior return from Telenet’s deployed network assets. Ericsson will also extend its current Mobile Operation Center with monitoring of the fixed network.

As part the deal, Ericsson will employ 15 of Telenet's mobile network experts while maintaining their current employment conditions.

Micha Berger, Chief Technology Officer, Telenet, says: “We are pleased to reinforce our long-term partnership with Ericsson as part of our vision to build a future-ready 5G network that enables world-class experience for our customers. We are confident that these new technologies will enable us to provide to our customers a state-of-the-art mobile experience.”

Franck Bouétard, Head of Ericsson Belgium, Luxembourg, France, Algeria and Tunisia, says: “Prolonging and expanding our managed services contract is the recognition of our operational performance as Telenet’s trusted partner and is complementing our 5G RAN contract. As Belgium is continuing its shift toward 5G, we are honored to extend our partnership with a key actor such as Telenet to deliver leading 5G services to Belgian consumers.”

Salesforce Upgrades Field Service Management to Prepare Mobile Workers for a Changing World

Oct 28, 2021 • News • Future of field servcice • field service management • Salesforce • Managing the Mobile Workforce • GLOBAL

Today, Salesforce introduced four new capabilities for Field Service to help businesses equip their mobile workforce for the future.

These features will enable businesses to scale resources to handle more complex jobs, customize mobile apps to tailor employee experiences, provide customers with flexible scheduling, and use video for both improved customer and employee interactions.

Customers today expect businesses to deliver world-class service whether they're working with an agent in a call center, engaging with a bot, or interacting with an agent in the field. But field technicians and organizations often don't have the tools, skills, and information to meet these expectations. In fact, 80% of field service professionals say the skills required for their job have evolved from just two years ago, and 81% see a direct link between their work and business performance. But learning those skills and delivering these experiences in the field isn’t easy -- especially at scale.

“With customers and employees looking for fast and easy digital service, the field service industry is ripe for change,” said Paul Whitelam, GM of Field Service Management at Salesforce. “Salesforce is a leader in field service management thanks to our powerful platform that delivers a complete customer view, and today’s innovations bring more trust, speed, and convenience to every field service interaction.”

FIELD SERVICE IS BUILT FOR CHANGE

Salesforce Field Service is a complete solution to manage your mobile workforce. Providing scheduling, mobile capabilities, AI to manage jobs and solve problems on the first visit, and swarming capabilities with Slack. It’s built on the world’s #1 CRM and part of a complete service offering that connects customer data and your service experts on one platform.
Today’s additions to Salesforce Field Service include:

Running on Hyperforce, Salesforce’s next-generation platform architecture, the Enhanced Scheduling and Optimization Engine will enable businesses to handle complex field service jobs in more locations around the world. For example, an IT services company can now expand to serve global customers on the same platform, and instantly get up and running in a new region. Optimization comes into play when a job requires several steps and technicians: for example, a Utility digging a hole for a new electric pole, installing the pole and wires, and adding wiring to nearby structures. Salesforce Field Service will enable companies to chain these steps together so dispatchers can see complex jobs in their entirety and better manage worker capacity.
Lightning Web Components for Field Service will enable businesses and partners to easily customize the Salesforce Field Service mobile app with advanced features and workflows to provide a better employee experience. For example, a water delivery company can create a custom app that pre-populates order information — like the delivery cadence and quantity — from Service Cloud into one page, saving the delivery person time on approvals and the headache of having to fill out the same information over and over. Lightning Web Components also provides new opportunities for partners and SIs to create industry-specific applications, such as a streamlined workflow for home security companies or industrial machinery manufacturers.
Appointment Assistant Self-Service Scheduling enables customers to schedule their own appointments and cancel, confirm, or reschedule, all without waiting on hold. And as customers make these changes, technician schedules and service resources will automatically adjust.
Visual Remote Assistant Two-Way Video now lets both agents and customers share their cameras in real time to troubleshoot issues. For example, an agent can show a customer step by step how to reset their cable box. On-site technicians can get real-time training or pull in additional support from contact center agents when needed.

Organizations are using Salesforce Field Service to respond faster and build trust

Organizations in dozens of industries around the world are using Salesforce Field Service to respond to the changing needs of their customers:

Hologic: "With Salesforce Field Service, Hologic is able to reduce time spent on site by equipping field service engineers with AI-powered recommendations and ensure we can get the right person to the right job at the right time, with the right part,” Pierre Malboeuf, Senior Director, National Field Service, Breast & Skeletal Health. “Field Service is a game changer and enables us to build a deep sense of trust with our customers."
AAA: "Today's consumer has zero tolerance for having to repeat themselves. Omnichannel servicing allows a customer to begin a request or service from one chosen channel and complete the request in a whole other service channel without losing a beat,” Shohreh Abedi, EVP, Chief Operations Technology Officer, Member Experience, The Auto Club Group. “Field Service has reduced over 25% of the volume that is being handled completely digitally without human interaction, through AI, chat or other digital self-service capabilities. The result of having a customer-centric approach is a happier, more delighted member, and Salesforce is a big part of our journey."
SafeStreets: “We needed a smart tool that would allow us to schedule security installs quickly in a matter of minutes and bring our reschedule rate down, because rescheduling often results in the customer cancelling the job,” said Eddie Prignano, VP of Systems Architecture. “Salesforce helped us create a great customer experience in a short amount of time that gives us confidence in our scheduling and gives the customer all the information they could want — from the name and photo of the technician, to where they are and their ETA, so the customer never feels like they’re in the dark. And as customers’ expectations require updates to these experiences, we have the flexibility to simply and easily make changes as necessary.”
MTI: "MTI provides security and tablet solutions to businesses like retailers, restaurants, hotels and hospitals, and the pandemic drove tremendous change in all of those businesses. By leveraging Salesforce Field Service, we’ve been able to reduce manual scheduling needs by 50% and run 70-80% of service trips through our optimization model,” Mary Jesse, CEO. “Not only that, but we’re able to drill down and see to the minute when somebody is on site, what they’re doing and how it relates back up to a complete customer project. The average time to resolve a case has decreased as we’ve leveraged multiple applications within the Salesforce ecosystem — increasing the speed and efficiency of our business."

DocuSign automates contract obligations in the field

Announced yesterday, DocuSign CRM for Field Service will allow customers to automate how they track, enforce, and update contract terms across departments and while in the field. Bringing in data on warranties and service level agreements (SLAs) from DocuSign CRM contracts directly into Service Cloud contract objects will enable smarter and more automated service experiences, and efficient service contract execution.

Additional Information

To learn more about how Salesforce Field Service is empowering mobile workforces to build trust and scale, watch the latest episode of At Your Service and visit the product page for more details.

Availability

Enhanced Scheduling and Optimization is currently available in beta.
Lightning Web Components for Field Service is currently available in pilot.
Appointment Assistant Self-Service Scheduling is generally available.
Visual Remote Assistant Two-Way Video is generally available.
DocuSign CLM for Salesforce Field Service will be available in 2022.

5 Enemies of Growth - What is Hitting Field Service Firms Hard?

Oct 28, 2021 • Features • BigChange • Covid-19 • Leadership and Strategy • EMEA

In this third feature of a series of excerpts from a recent white paper published by BigChange, we analyse the key issues that hit field service businesses in the past 12 months.

This feature is just one short excerpt from a white paper published by BigChange.

www.fieldservicenews.com subscribers can read the full white paper now by hitting the button below.

If you are yet to subscribe you can do so for free by hitting the button and registering for our complimentary subscription tier FSN Standard on a dedicated page that provides you instant access to this white paper PLUS you will also be able to access our monthly selection of premium resources as soo as you are registered.

Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content BigChange who may contact you for legitimate business reasons to discuss the content of this white paper, as per the terms and conditions of your subscription agreement which you opted into in line with GDPR regulations and is an ongoing condition of subscription.

Despite rapid growth, businesses with field-based teams reported three key issues that had materially hit their business in the past 12 months.

Covid-19 and its consequences

81% of businesses said the pandemic had hit turnover or profits in the last 12 months. Four in ten reported that it had led to staffing difficulties.
Expensive materials and fuel

Three-quarters of companies say the rising cost of materials (76%) and fuel (74%) are hurting their business. In the 12 months covered, pump prices for petrol rose by 18% t o near-record levels; diesel leapt by 16%.

Firms expect the same factors to dampen or even eliminate profitability in the next 12 months.
Staying within the rules and regulations

Compliance challenges – including those stemming from the pandemic – are hurting firms. Two-thirds of field service companies say that new regulations hit their profits in the year to July 2021.

In the last 12 months, more than half breached industry regulations in ways that led to a fine, loss of reputation or loss of work. A quarter (25%) incurred financial penalties for breaches.

The risk of accidentally contravening rules and regulations increases as companies expand rapidly. Two further issues for firms also emerged in our analysis.
The productivity pinch point

When it comes to employment, the trades have outperformed the rest of the economy in the last year. The number of people working in field service firms increased by 48%.

But this increase was slower than the 70% rise in workloads.

Firms anticipate further growth in workloads (74%) in the next 12 months, and a lower increase in the extra employees they will take on (54%).

There will be pressure on already busy field service teams to work even more efficiently.
Rising debt levels

The amount of debt taken on by field service businesses increased by 50% over the last 12 months.

While some businesses have used finance to underpin their expansion activities (average debt increased by 43% at firms reporting good profit and growth prospects), the biggest increases in debt levels were among loss-making firms borrowing for survival.

Average debts were up 117% over the last 12 months at businesses that said they were struggling and feared going out of business and increased by 61% at loss-making firms where leaders believed a turnaround was possible.

Access to Government-backed finance made it easier for most businesses to borrow last year. This debt will add an additional cost burden to some already struggling firms.

STATE OF THE FIELD SERVICE SECTOR

Demand and workloads are soaring. Essential costs are on the rise. And recruitment is challenging. Many firms in the survey have addressed these challenges by pushing hard to improve productivity.

Where is time and money lost in field service businesses?

2Poor management oversight: 27% said difficulties getting complete and up-to-date management oversight stops them from working as efficiently as possible. 82% want oversight of all parts of operations in real-time.
Outdated technology: Clunky legacy workforce-management systems that couldn't keep pace with the demands of today were an efficiency issue for 27% of firms.

Poor planning and workflow: 24% say that wasted time between jobs, including travel, is harming efficiency efforts.

As a result, many are now looking to optimise operations with technology.

Less strain, efficiency gain: The rise and rise of job-management technology

73% of field service businesses increased investment in technology in the last 12 months. Technology spending increased by an average of 54% year on year.
Firms expect to keep up these rates of tech-spending growth into 2022 as they turn to technology for management oversight, process automation, job scheduling and route planning.

Year on year company growth was faster, on average, for users of field service management technology. And those growing quickly are doubling down on technology: they are more likely than other firms to invest in it over the next year.

Productivity

Where is time and money lost in the field service business?

27% say difficulties getting real-time insights harms efficiency
27% of firms felt outdated technology was an efficiency issue

24% say wasted time between jobs is harming efficiency

This feature is just one short excerpt from a white paper published by BigChange.

www.fieldservicenews.com subscribers can read the full white paper now by hitting the button below.

If you are yet to subscribe you can do so for free by hitting the button and registering for our complimentary subscription tier FSN Standard on a dedicated page that provides you instant access to this white paper PLUS you will also be able to access our monthly selection of premium resources as soo as you are registered.

Demand for IFS Cloud Drives Strong Q3 Performance for IFS with Cloud Revenue Up 104% YoY

Oct 27, 2021 • News • Digital Transformation • IFS • Technology • GLOBAL

IFS, the global cloud enterprise applications company, announced its Q3 2021 year-to-date (YTD) financial results, ending September 30, 2021.

Driving strong performance in Q3 was the increase in customer demand for IFS in the Cloud, with cloud revenue up 104% year-on-year (YoY). In line with this, recurring revenue now constitutes 81% of software revenue, representing a 19% increase YoY.

With customers achieving faster time-to-value because of the improved deployment capabilities of IFS Cloud, as well as more partners implementing IFS solutions, the contribution of software revenue now represents 72% of IFS’s total revenue, up 17% YoY.

Industrial asset & service proposition drives momentum with major customer wins

The improvements against every leading KPI demonstrate IFS’s continued growth as well as an impressive revenue mix that is delivering consistency and predictability. Combining this with IFS’s differentiated proposition for companies managing asset and service needs, provides a headwind for strong end of year.

In Q3, IFS also added depth to its offering with the acquisition of Customerville. Customerville is an award-winning feedback platform that elevates feedback and listening across the entire customer journey thanks to its unique design-driven approach. It enables companies to get a better understanding of their customers, address issues and unearth new opportunities so that they can ultimately deliver amazing Moments of Service™.

Testament to IFS’s leadership in Service Management is recognition from Gartner who named IFS a Leader, for the sixth consecutive time, in the Magic Quadrant for Field Service Management. In Q3, IFS also won competitive tenders with its industrial asset and service proposition, adding one of the world’s largest packaging and one of the world’s largest telecoms companies as customers.

Commenting on the results, Darren Roos, CEO of IFS, said: “At heart, IFS is a technology-driven software company and the investments we have – and continue to make – into the IFS Cloud platform and our customer-facing services evidence themselves in these stellar results. The strong growth in software revenue is testament to us attracting new customers, but also in our commitment to our current customers whose ongoing success is of paramount importance to us. I’m proud of the work that our team has done to create market differentiation with our industrial asset and service capabilities, which continues to create positive momentum.”

IFS CFO, Constance Minc, added: “It is hugely impressive for a business of our size to be growing at such a pace, while at the same time building resilience and consistency into our revenue mix. We are continuing to deliver to plan which provides us full confidence in how we will close out the year.”

Summary of the financial highlights from Q3 2021 YTD:

Software revenue was SEK 3.4bln, an increase of 17% Year on Year
Recurring revenue was SEK 2.75bln, an increase of 19% Year on Year and representing 81% of software revenue
Cloud revenue increased 104% Year on Year representing more than 29% of software revenue

* Note: all figures based in Swedish Krona and reported in constant currency.

In line with WorkWave establishing itself as a standalone business at the end of Q2 2021, the performance reported above excludes WorkWave’s contribution to the IFS Group. Performance including WorkWave saw software revenue grow at 24% YTD. The IFS Group is on track to achieve $1bln USD revenue in 2021.

Is Now the Time to Re-evaluate the Key Performance Indicators of Your Company?

Oct 27, 2021 • Features • KPIs • Martin Summerhayes • Digital Transformation • Covid-19 • Digital Symposium • GLOBAL

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting.

Martin has over 30 years of experience in the service industry in the UK working for organisations such as HP, the Metropolitan Police and Fujitsu, and he focuses on leading key clients to a successful transition of services into new, agile, ways of working.

During the conversation, the two discuss a wide range of topics related to the acceleration of digital adoption during the pandemic and what this means for the future of service organisations.

In this excerpt from that conversation, Martin and Kris explain why now might be the right time for service organisations to reevaluate the KPIs that indicate success within their field of operations.

Want to know more?

FSN Premium subscribers and FSN Elite members can access the full-length interview plus many, many more in the Field Service New Digital Symposium. If you have an FSN Premium account you can access the video on the button below. If you are currently on our FSN Standard subscription tier you can upgrade your subscription by clicking the link below.

If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more.

ETELM Begins Work on Final Phase of European Union-Commissioned BroadWay Pilot

Oct 26, 2021 • News • Telecommunications • Managing the Mobile Workforce • EMEA • Mobile Broadband • ETELM • FRONTLINE WORKERS

ETELM, the radio communications infrastructure specialist, has entered the third and final phase of its work with the BroadPort consortium to develop a pan-European interoperable mobile broadband system for Public Protection & Disaster Relief (PPDR)...

Having successfully completed the Prototype Phase, ETELM is part of the Frequentis-led consortium that is among just two consortia left in this European Pre-Commercial Procurement (PCP) Project, BroadWay. They have now been invited to move onto the next phase, which will be to develop the prototype solution into a live, useable pilot system.

The BroadWay initiative was created by the public safety agencies from 11 European countries and is operating under the framework of Horizon 2020, a flagship EU research and innovation programme. Collectively, these agencies provide mobile communication services to around 1.4 million responders and deal with an array of crimes and disasters throughout the continent.

FREQUENTIS-LED CONSORTIUM DOWN TO THE FINAL TWO IN DEVELOPING INTEROPERABLE PUBLIC PROTECTION & DISASTER RELIEF (PPDR) MOBILE BROADBAND SYSTEM

Where currently each country possesses its own separate system to handle mission-critical communications, the objective of BroadWay is to develop a unified solution that will allow European first responders to communicate, share and access information regardless of the country in which they intervene. This will provide operational mobility for public safety responders across Europe by linking national mission-critical mobile broadband networks to act as one.

Now at its pilot stage, the consortium is required to develop a solution that reaches Technology Readiness Level 8, a system originally developed by NASA to provide uniformity of technical maturity across different technologies. Level 8 will require a complete and fully operational system that achieves the best possible performance across each of the project’s 11 objectives.

A primary goal will be to ensure that the pilot system succeeds in being interconnected and provided as-a-service to offer the widest operational mobility. In particular, it must provide secure operational and EU interoperable communication for law enforcement agencies and other PPDR practitioners so that they are able to protect and respond in cross-border cooperation. Operational mobility of this standard will allow practitioners to operate wherever they are, whenever they need to, and with whomever they are tasked to cooperate.

Nicolas Hauswald, CEO at ETELM, said: “The impact of this innovation-led project will be felt by all police, firefighters and other emergency units when dealing with any cross-border incident or disaster as it unfolds. It will also become an essential tool in managing public safety, enabling enhanced security and more effective emergency responses.

“ETELM has been developing professional radio communications infrastructure for over 40 years, working with critical communications organisations around the globe, and we are very proud to bring our expertise to this important project.

“The demands of critical communications require not only robust and reliable solutions that can operate in any situation, no matter the environment, but also the capacity to transmit increasingly rich data without delay. Add to this the need to seamlessly integrate across numerous different jurisdictions and our challenge here is to demonstrate a single, future-proofed system that will enable emergency services, first responders and critical national infrastructure operators across Europe to complete their essential duties not only unhindered but also significantly enhanced by the technology that we are developing. It’s an exciting prospect, and we are fully committed to its success.”

The BroadWay Pilot Phase (Phase 3) begins in October 2021 and will last until September 2022.

The full BroadPort consortium, led by Frequentis, consists of the following partners: ETELM, Crosscall, Halys, Municipality of Málaga, Nemergent Solutions SL, and Universidad de Málaga. The subcontractors are: Arico Technologies, Control Center Apps GmbH, Comfone, Eutelsat SA, Lyfo, PrioCom B.V., Telefónica I+D, T-Mobile Netherlands B.V., and Virtual Fort Knox AG.

Successful Digital Transformation: Learning From Failures

Oct 25, 2021 • Features • Martin Summerhayes • Digital Transformation • Covid-19 • Digital Symposium • GLOBAL

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting.

During the conversation, the two discuss a wide range of topics related to the acceleration of digital adoption during the pandemic and what this means for the future of service organisations.

In this excerpt from that conversation, Martin and Kris discuss how failures in the process of implementing and adopting new technologies are actually a learning point and can help organisations move forward and achieve a successful digital transformation.

Want to know more?

FSN Premium subscribers and FSN Elite members can access the full-length interview plus many, many more in the Field Service New Digital Symposium. If you have an FSN Premium account you can access the video on the button below. If you are currently on our FSN Standard subscription tier you can upgrade your subscription by clicking the link below.

If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more.

Rapid charging expert Heliox launches New 180kW Flex Charge System ™

Oct 25, 2021 • News • Carbon Emissions • Electric Vehicles • Sustainability • Service Innovation and Design • EMEA • HELIOX

Rapid charging expert Heliox has announced the launch of its 180kW Flex Charge System™, designed for high-powered depots and overnight charging across multiple vehicles, including buses and trucks.

The Heliox 180kW Flex Charge System™ has recently been rolled out by Multiobus in Belgium, with GVB Amsterdam and Transdev Hermes in Eindhoven to follow shortly.

From 1 January 2025, at least 30 cities must have established a zero-emission zone as per their commitment to the Paris Climate Accord of 2015. The goal brings into focus balancing the immediacy of transition with an eye on being future-proof. Flex Charge also allows fleet owners to scale up charging infrastructure as their fleet grows, as opposed to a higher up-front cost, reducing upfront payments and in the long run, lowering the total cost of ownership.

THE FLEX CHARGE SYSTEM IS COMPATIBLE WITH MULTIPLE VEHICLES, REMOVING BARRIERS TO ENTRY AND ENABLING A GIANT STRIDE AHEAD OF THE E-MOBILITY REVOLUTION

“With Heliox Flex Charge, fleet operators can expand their charging infrastructure at the same time as their fleet and add power as needed. Startup and capital costs are the biggest challenge for electric vehicle adoption, and we are excited to be leading the charge with Flex, at a pivotal moment for the industry.” said Michael Coljin, CEO of Heliox Group.

The Heliox 180kW Flex Charge System™ is a simple plug-in system designed to be compatible with vehicles and interfaces built to last over 15 years.

Other benefits include:

Dynamic charging: Flex Charge can deliver the right amount of power as needed - 180, 120 or 60 kW - while charging multiple vehicles at the same time.

Scalable and modular: Expand as you grow, Flex Charge allows fleets in transition to start slowly and scale in the long run.

Flexible installation: It is not necessary to design the fleet around chargers, especially as the Flex Charge System™ is compatible with any interface, including pantograph, contact cap, dispenser box, etc.

Small and cost-effective footprint: Cost per point of sale is lower than a standard charging system, reducing the total cost of ownership for operators.

High-Powered: A single hour of charge allows an e-bus to travel up to 180 kilometers in urban environments.

In the last 6 months, Heliox has supplied over 1 million high power charge sessions, or 6000 sessions per day, with over 25,000 commercial EVs powered by Heliox globally. On average, this equates to a daily carbon saving of 3000-4000 tons per day. Simply put, this is the equivalent of lighting up 3000 homes annually. Additionally, cities that have adopted Heliox’ solutions for public transportation are working towards a 97% reduction in emissions en route the 2025 zero-emissions target.

“For both environmental and economic reasons, the decision to electrify a fleet or switch to an electric vehicle is now clearer than ever. Total cost of ownership is competitive with diesel, with EV expected to be nearly a dollar a mile cheaper by 2030. This is an attractive switching argument for any ambitious fleet owner,” says Colijn.

The Difference Between Effectiveness and Utilisation

Want to know more?

Further Reading:

Ericsson and Telenet Extend Managed Services Partnership and Begin Nationwide 5G Network Rollout in Belgium

THE DEPLOYMENT OF ERICSSON OPERATIONS ENGINE WILL PROVIDE TELENET'S MOBILE NETWORK WITH DATA-DRIVEN OPERATIONS AND OPTIMIZATION THROUGH AI AND AUTOMATION

Further Reading:

Salesforce Upgrades Field Service Management to Prepare Mobile Workers for a Changing World

FIELD SERVICE IS BUILT FOR CHANGE

Organizations are using Salesforce Field Service to respond faster and build trust

DocuSign automates contract obligations in the field

Additional Information

Availability

Further Reading:

5 Enemies of Growth - What is Hitting Field Service Firms Hard?

This feature is just one short excerpt from a white paper published by BigChange.

www.fieldservicenews.com subscribers can read the full white paper now by hitting the button below.

This feature is just one short excerpt from a white paper published by BigChange.

www.fieldservicenews.com subscribers can read the full white paper now by hitting the button below.

Demand for IFS Cloud Drives Strong Q3 Performance for IFS with Cloud Revenue Up 104% YoY

Industrial asset & service proposition drives momentum with major customer wins

Further Reading:

Is Now the Time to Re-evaluate the Key Performance Indicators of Your Company?

Want to know more?

Further Reading:

ETELM Begins Work on Final Phase of European Union-Commissioned BroadWay Pilot

FREQUENTIS-LED CONSORTIUM DOWN TO THE FINAL TWO IN DEVELOPING INTEROPERABLE PUBLIC PROTECTION & DISASTER RELIEF (PPDR) MOBILE BROADBAND SYSTEM

Further Reading:

Successful Digital Transformation: Learning From Failures

Want to know more?

Further Reading:

Rapid charging expert Heliox launches New 180kW Flex Charge System ™

THE FLEX CHARGE SYSTEM IS COMPATIBLE WITH MULTIPLE VEHICLES, REMOVING BARRIERS TO ENTRY AND ENABLING A GIANT STRIDE AHEAD OF THE E-MOBILITY REVOLUTION

Further Reading:

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