Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting.

Martin has over 30 years of experience in the service industry in the UK working for organisations such as HP, the Metropolitan Police and Fujitsu, and he focuses on leading key clients to a successful transition of services into new, agile, ways of working.

During the conversation, the two discuss a wide range of topics related to the acceleration of digital adoption during the pandemic and what this means for the future of service organisations.

In this excerpt from that conversation, Martin and Kris discuss what's the difference between effectiveness and utilisation and how to better understand metrics.

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Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about the impact of COVID-19 in the Field Service industry @ www.fieldservicenews.com/covid-19
• Read articles by Martin Summerhayes on Field Service News @ www.fieldservicenews.com/martin-summerhayes
• Follow Martin Summerhayes on Twitter @ twitter.com/martinsummerhay
• Connect with Martin Summerhayes on LinkedIn @ linkedin.com/in/martin-summerhayes