AUTHOR ARCHIVES: Field Service News Directory

Contact information: 

To learn more about Durabook:

• Key Contact: Iwi Lin
• Web:  www.durabook.com
• Email: iwi_lin@durabook.com , sales@durabook.com

All About Durabook:

Durabook is the core brand by Twinhead International Corporation. In 2000, the Twinhead manufactured its first military-grade rugged laptop and introduced the Durabook brand in 2002. The Durabook product line quickly expanded to meet the demands of customers in a broad range of markets that require rugged mobile solutions. Today, Durabook rugged devices have a loyal customer base around the globe, including most branches of the U.S. Armed Forces, public safety agencies, numerous field service organisations, as well as companies that specialise in oil & gas, logistics, healthcare, utilities and automotive industries.

Services Provided by Durabook:

Rugged Tablets

• U11I - Within its extremely compact and rugged exterior, the U11I packs an unprecedented number of productivity features and generous space for further expansion.
• R11 - Every inch and detail of the Durabook R11 rugged tablet is designed to maximize the efficiency of professional field workers. The Durabook R11 is the world’s most compact tablet in the fully-rugged class. Adding to its appeal is a smooth, streamlined exterior that complements its tough image.
• R11L - The Durabook R11L rugged tablet features a brilliant 11.6” capacitive touchscreen and high-performance, energy-smart Intel® processor for efficient use on the move. The R11L also offers an optional barcode reader, optional RFID reader, back camera, and optional smart card reader for seamless data-capture in a slim, light and durable device.

Rugged Laptops

• S14i - The all-new Durabook S14I features the latest 11th Generation Intel® CPUs and class-leading 4′ drop spec/IP53 rating, pushing semi-rugged devices to a whole new level. The S14I is engineered to combine military-grade durability, field-worker functionality, computing performance, and long battery life for non-stop use, making it suitable for use in locations where rain or dust may be a regular occurrence. For workers in today’s challenging and versatile working environments, the S14I rugged laptop is truly in a class of its own.
• Z14i - the Z14I rugged laptop can handle data intensive tasks at speed. It has been built to withstand even the harshest of environments.Its IP65 rating, protecting against dust and water ingress, MIL-STD 810G certification and resistance up to six feet drop make the Z14I more rugged than other comparable devices on the market. The device has also been tested for explosive atmosphere, solar radiation, salt fog, and fungus resistance, which goes beyond testing standards compared to other rugged devices in its class.
• S15AB - The S15AB offers the best in class performance, mobility and durability compared to the commercial and rugged laptop in the market. Featuring a FHD 15.6” display, 8th Generation Intel® processor and certified with IP5X and MIL-STG-810G, the S15AB is the laptop ideal for workers in both indoor and outdoor environments.

Latest Video from Durabook: 

Resources from Durabook:

Case Study: Rugged Laptops Support Renewable Energy

Case Study: RII Boosts Logistics Efficiencies, Bringing Coffee to Your Table

Case Study: Making the Invisible Visible

Case Study: Rugged Tablet Improves Corrosion Detection, Reduce Costs for Process Industries Worldwide

Latest News from Durabook:

S14i full press release here. Summary: Durabook has announced significant updates to its S14I, making it the most powerful semi-rugged laptop ever. The performance-enhancing upgrades push the boundaries of semi-rugged design and innovation by combining military-grade durability with exceptional performance and functionality. It includes the latest Intel Tiger Lake 11th generation processors - making it 63% faster than its predecessor; the latest Intel Iris Xe graphics; reliable, ultra-high speed connectivity; enhanced security with Windows Hello authentication; a long battery life of 12 hours; fast and generous storage; and multiple I/O interface options. And, for professionals who use intensive graphic computing, it can be upgraded to an optional standalone NVIDIA GeForce® GTX1050.

The semi-rugged laptop - the most rugged in its class - operates effortlessly for workers carrying out non-stop intensive graphical, process-heavy and high performance tasks in diverse and challenging environments - such as where rain or dust may be a regular occurrence - from logistics and manufacturing, to utilities, automotive, field services and public safety.

Full specifications can be found here. The new generation S14I will be available in April 2021.

Contact information: 

• Key Contact: Angela Crittenden, Commercial Operations Coordinator
• Phone: +44 (0)1635 508200  
• Web: www.cognitoiq.com
• Email:  Angela.Crittenden@cognitoiq.com
  

Company Information: At Help Lightning, we have completely reimagined how businesses, customers and employees are able to give and receive help using merged reality. We’ve eliminated the frustrations and inadequacies of phone calls or simple video chat, as well as dramatically reduced the need to drive or fly to interact in person.

Using existing mobile devices (iOS, Android) or a web-browser, experts can now visually collaborate with a colleague or customer as though they were working side-by-side.

They can telestrate, freeze images, use hand gestures, pictures, and even add real objects into the merged reality environment. With Help

Lightning, service experts can show a resolution, not just describe it, even from a thousand miles away.
Learn more at helplightning.com.

Services: Help Lightning  is a SaaS based solution that exclusively provides Remote Expertise through the use of Merged Reality. Our patented technology allows your remote experts to virtually reach out and touch what their service tech or customer is working on.

Merged Reality and Remote Expertise Help Lightning’s Merged Reality blends two real-time video streams, that of a remote expert and an onsite technician, into a collaborative work environment. This Virtual Interactive Presence provides a more personal experience and increases the ability to exchange knowledge and provide support.

Use Your Existing Devices! Help Lightning runs on your existing smart phones, tablets, web-browser, and smart glasses. There’s no new hardware to purchase! You can even invite a customer into a help session without requiring them to download an app. When they receive your invitation via text, they simply click on the link and the call is connected using their mobile browser.

The Advantage of Remote Expertise Merged Reality allows remote experts to be virtually present in a shared work environment. It’s the closest experience to actually being there.

Scientific Support:A study published in the Journal of Nonverbal Behavior showed that adding gestures and nonverbal clues substantially improves speed of understanding, resulting in an enhanced recipient/customer perception of overall experience. Research published in the British Journal of Clinical Psychology also indicates that nonverbal cues are 430% more effective than verbal cues and that nonverbal cues make verbal/nonverbal communication combination up to 10 times more effective.

Testimonials: “We are seeing huge internal efficiency gains when it comes to fixing complex problems the first time, avoiding dispatches altogether.” - Senior Manager, Global Service Technologies

Case studies and reports: Click on the image to read the full content.

Find all about Synchroteam, how they could help your field service organisation below and how to get in touch with them below...

Comarch Contact Information: 

Services Provided by Comarch

Mobile app for technicians:

• Quick access to tasks calendar
• Messaging with colleagues – when necessary, contact with your team to explain complex issues
• Mobile support for common field activities such as taking photos, making videos, tagging and attaching documents directly from customer’s premises, adding visit notes or site dedicated information
• Location and route planning
• Warehouse module to check the availability of equipment
• Offline mode support
• Status updates – update your work order status in real time to inform supervisors, dispatchers and managers about your work performance
• App-to-app integration: extended options such as navigation, code scanning and online diagnosis
• Signatures and quality surveys.
  
  

App for supervisors/dispatchers:

• Dedicated real-time map and calendar of workers’ performed tasks
• Absence notifications – receive information from workers about their absence, and confirm details on your mobile device
• Information about task statuses updated in real time
• Automated system-generated suggestions to choose the right person for the task, based on location, calendar, list of tasks and history

All About Comarch's FSM Solution

Comarch has over 25 years of experience in multiple industries providing end-to-end field service management solutions that serve numerous business processes, support decision making in real time, and enable the delivery of top level customer service. Comarch FSM is the software of choice for MegaFon, TVCable Group, Viasat, Orange, Warta, Vectra, and Kruk Group. 

Comarch FSM is an end-to-end modular solution which allows:

• Automation and cost optimization of service delivery processes in areas such as resource management, service request management, planning and scheduling, business management, work order execution, communication and asset management
• Performance monitoring in real time
• Reactive and proactive management of service tasks
• Improving the level of service quality

Our product includes

• Over 50 options available to automate field service delivery
• Possibility to process tens of thousands of work orders in no time
• Modularity – our system allows the selection of components which are valid for the business purposes
• High configurability from WEB GUI - prepared for any business change, and easily adjustable in minutes to align with any new business reality. All changes can be introduced by configuration and without system restart. API adjusts automatically to new attributes in the process

Comarch’s team offers:

• Personalized approach to problem solving – we understand that each industry faces various internal challenges which change over time, and we adjust to those needs by personalized offers
• Support with workflow configuration to ensure optimal process management.

Latest Case Studies from Comarch: 

CASE STUDY: OPTIMAL MANAGEMENT OF FIELD SERVICE FOR ORANGE POLSKA

CASE STUDY: INCREASING THE EFFICIENCY OF FIELD SERVICE MANAGEMENT: VIASAT, INC.

CASE STUDY: OPTIMIZING MOBILE CLAIMS WITH COMARCH MOBILE CLAIMS ADJUSTER: WARTA

CASE STUDY: BUILDING A COMPREHENSIVE MULTI-LEVEL CUSTOMER SERVICE EXPERIENCE WITHIN FIELD SERVICES: TVCABLE

Testimonials

- Krzysztof Zielosko

Director of Network Support Tools, Orange Polska

"Comarch Field Service Management enabled ViaSat to automate order and resource management processes, which allows us to provide an excellent customer experience in fulfilling customer orders”. 

- Brian Crouthers

Director of Field Operations, ViaSat Inc.

"The field service management system is the next step forward in pursuing our customer-centric strategy, as it will ensure that technical support is in the precise location where it is needed, right on time, and which will work to the benefit of both customer satisfaction and our position on the Ecuadorian market".

- Jorge Schwartz

President of TVCable

"Inspection and claim adjustment in the field are operationally critical elements for us, and generate high costs. After thorough changes in claim adjustment processes, it is time to use professional tools that allow optimal planning of inspections and support for adjusters in the field”.

- Rafał Stankiewicz

Vice-President, Warta S.A.

RuggON Contact information: 

Localz Contact information:

Services provided by Localz:

• Smart messaging and location technology that meets consumer demands for constant real-time updates and 'uber-style' real-time tracking;

• Intuitive apps for the mobile workforce simplify the day of service, providing oversight of each customer’s job details, vehicle inspection and instant accident reporting;

• A one-click “on my way” button enables the technician to send an accurate, real-time ETA SMS when on route to their next customer;

• A management dashboard enables office-based staff or call-centres to have visibility of technicians locations with live status of their jobs.

All about Localz: 

Latest video from Localz:

Contact information: 

To learn more about FieldAware solutions or to schedule a demo:

Phone: 

• US and Canada: 800-935-0736
• UK: 0800 098 8487
• Australia, APAC: 1800 821 628 

Email at sales@fieldaware.com

Web:t www.fieldaware.com

 Services Provided by FieldAware:

• Mobile Applications
• Scheduling and Dispatch
• Work Order Management
• Asset Management
• Barcode Scanner

All About FieldAware:

FieldAware is re-shaping the field service industry. 

FieldAware has a solution to automate field service workflows and activities that is a made-for-mobile, cloud-based software architecture. We designed our solution to address the decades old challenge of automating field service activities and workers from the ground up. We enable them to capitalise on a modern technology infrastructure for ease of use and incredible flexibility. We combine our software with the industry’s best implementation, on-boarding and support services enabling companies to take full and rapid advantage of today’s mobile environment throughout the organisation.

FieldAware delivers an end-to-end solution encompassing a robust suite of core functionality bundled into the primary solution that automates most field service organisations. In addition, FieldAware offers value-add modules for enhanced capabilities, such as analytics, optimisation, dynamic workflows, all with the benefits and accessibility that only a made-for-mobile platform architecture can bring.

Our focus is 100% on field service management, which means we can continuously expand, improve, and optimise the end-to-end suite of capabilities we deliver to best serve field service organisations. This allows us to deliver on our vision to help our clients drive value across functional and organisational boundaries. It enables them to evolve their field service maturity to address their changing business requirements as dictated by strategic direction or growth.

Field service is complex, and our clients want to fully enable their remote workers. They want to provide them with easy access to the information they need, when they need it. They also want to provide the back office and management teams with complete visibility too. This means providing transparency to the workflows, the worker, assets and parts that are being used in the field, so that operations can be managed effectively and productively. But the need for transparency doesn’t end there. In order to drive value within and across the organisation, our clients need their data and business intelligence to lead to actionable outcomes to support the strategy, growth and profitability of the business.

FieldAware provides the comprehensive solution to address all of these requirements.

For more information on FieldAware visit www.fieldaware.com

Latest Video from FieldAware:

LinkedIn: www.linkedin.com/company/overit-field-service-management/

YouTube: https://www.youtube.com/playlist?list=PLsHkXVJHiv97sgUWnjxVFwKSotUvJJd-G

Website: www.overit.it/en

Description

OverIT is a multinational company backed by US capital, with more than 20 years of international and cross-industry experience in Field Service Management. It is recognized by global leading IT consulting firms, as Gartner, IDC, Forrester, as a “Leader” and “Visionary” vendor in FSM, Mobile WFM, and AR industries.

OverIT serves Energy & Utility, Oil & Gas, Manufacturing, Telco, Service Providers, as well as Health & Medical with specific product templates.

The know-how gained in over 20 years of operational experience, has enabled OverIT to help more than 300 global customers and 150,000 Field Service user transform their processes, thus leading us to herald a new Field Service Management era, where task debriefing is now totally hands-free.

By relying on innovative technologies such as Augmented Reality and Artificial Intelligence to optimize field activities, our clients’ resources are improving operational performance and customer satisfaction, while reducing costs.

Products

Geocall is a fully parametric product for managing and optimizing the end-to-end Field Service process. It is the first solution enabling hands-free vocal debriefing and field force collaboration, while providing several vertical industry configurations that allow customers to efficiently manage, schedule and optimize jobs with the support of Artificial Intelligence. Moreover, Geocall enables technicians on advanced mobile and wearable devices, and allows the WOs debriefing, as well as the performance of strategic analysis.

Powered by state-of-the-art Augmented Reality, Artificial Intelligence, and Knowledge Management features, SPACE1 Augmented Collaboration enables organizations with a fully collaborative solution. The product increases safety and provides the best support for frontline workers during maintenance, inspections, and troubleshooting tasks. It also enhances collaboration to streamline training and presentations among customers, suppliers, and stakeholders.

Latest Video from OverIT: