ARCHIVE FOR THE ‘field-service-software-providers-directory-listing’ CATEGORY

Company Information: At Help Lightning, we have completely reimagined how businesses, customers and employees are able to give and receive help using merged reality. We’ve eliminated the frustrations and inadequacies of phone calls or simple video chat, as well as dramatically reduced the need to drive or fly to interact in person.

Using existing mobile devices (iOS, Android) or a web-browser, experts can now visually collaborate with a colleague or customer as though they were working side-by-side.

They can telestrate, freeze images, use hand gestures, pictures, and even add real objects into the merged reality environment. With Help

Lightning, service experts can show a resolution, not just describe it, even from a thousand miles away.
Learn more at helplightning.com.

Services: Help Lightning  is a SaaS based solution that exclusively provides Remote Expertise through the use of Merged Reality. Our patented technology allows your remote experts to virtually reach out and touch what their service tech or customer is working on.

Merged Reality and Remote Expertise Help Lightning’s Merged Reality blends two real-time video streams, that of a remote expert and an onsite technician, into a collaborative work environment. This Virtual Interactive Presence provides a more personal experience and increases the ability to exchange knowledge and provide support.

Use Your Existing Devices! Help Lightning runs on your existing smart phones, tablets, web-browser, and smart glasses. There’s no new hardware to purchase! You can even invite a customer into a help session without requiring them to download an app. When they receive your invitation via text, they simply click on the link and the call is connected using their mobile browser.

The Advantage of Remote Expertise Merged Reality allows remote experts to be virtually present in a shared work environment. It’s the closest experience to actually being there.

Scientific Support:A study published in the Journal of Nonverbal Behavior showed that adding gestures and nonverbal clues substantially improves speed of understanding, resulting in an enhanced recipient/customer perception of overall experience. Research published in the British Journal of Clinical Psychology also indicates that nonverbal cues are 430% more effective than verbal cues and that nonverbal cues make verbal/nonverbal communication combination up to 10 times more effective.

Testimonials: “We are seeing huge internal efficiency gains when it comes to fixing complex problems the first time, avoiding dispatches altogether.” - Senior Manager, Global Service Technologies

Case studies and reports: Click on the image to read the full content.

Find all about Synchroteam, how they could help your field service organisation below and how to get in touch with them below...

Comarch Contact Information: 

Web: https://www.comarch.com/field-service-management/contact/
Email: fsm-enquiries@comarch.com

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Services Provided by Comarch

Mobile app for technicians:

• Quick access to tasks calendar
• Messaging with colleagues – when necessary, contact with your team to explain complex issues
• Mobile support for common field activities such as taking photos, making videos, tagging and attaching documents directly from customer’s premises, adding visit notes or site dedicated information
• Location and route planning
• Warehouse module to check the availability of equipment
• Offline mode support
• Status updates – update your work order status in real time to inform supervisors, dispatchers and managers about your work performance
• App-to-app integration: extended options such as navigation, code scanning and online diagnosis
• Signatures and quality surveys.
  
  

App for supervisors/dispatchers:

• Dedicated real-time map and calendar of workers’ performed tasks
• Absence notifications – receive information from workers about their absence, and confirm details on your mobile device
• Information about task statuses updated in real time
• Automated system-generated suggestions to choose the right person for the task, based on location, calendar, list of tasks and history

All About Comarch's FSM Solution

 

Comarch has over 25 years of experience in multiple industries providing end-to-end field service management solutions that serve numerous business processes, support decision making in real time, and enable the delivery of top level customer service. Comarch FSM is the software of choice for MegaFon, TVCable Group, Viasat, Orange, Warta, Vectra, and Kruk Group. 

Comarch FSM is an end-to-end modular solution which allows:

• Automation and cost optimization of service delivery processes in areas such as resource management, service request management, planning and scheduling, business management, work order execution, communication and asset management
• Performance monitoring in real time
• Reactive and proactive management of service tasks
• Improving the level of service quality

 

Our product includes

• Over 50 options available to automate field service delivery
• Possibility to process tens of thousands of work orders in no time
• Modularity – our system allows the selection of components which are valid for the business purposes
• High configurability from WEB GUI - prepared for any business change, and easily adjustable in minutes to align with any new business reality. All changes can be introduced by configuration and without system restart. API adjusts automatically to new attributes in the process

 

Comarch’s team offers:

• Personalized approach to problem solving – we understand that each industry faces various internal challenges which change over time, and we adjust to those needs by personalized offers
• Support with workflow configuration to ensure optimal process management.

 

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Latest Case Studies from Comarch: 

CASE STUDY: OPTIMAL MANAGEMENT OF FIELD SERVICE FOR ORANGE POLSKA

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CASE STUDY: INCREASING THE EFFICIENCY OF FIELD SERVICE MANAGEMENT: VIASAT, INC.

 

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CASE STUDY: OPTIMIZING MOBILE CLAIMS WITH COMARCH MOBILE CLAIMS ADJUSTER: WARTA

CASE STUDY: BUILDING A COMPREHENSIVE MULTI-LEVEL CUSTOMER SERVICE EXPERIENCE WITHIN FIELD SERVICES: TVCABLE

 

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Testimonials

- Krzysztof Zielosko

Director of Network Support Tools, Orange Polska

 

"Comarch Field Service Management enabled ViaSat to automate order and resource management processes, which allows us to provide an excellent customer experience in fulfilling customer orders”. 

- Brian Crouthers

Director of Field Operations, ViaSat Inc.

 

"The field service management system is the next step forward in pursuing our customer-centric strategy, as it will ensure that technical support is in the precise location where it is needed, right on time, and which will work to the benefit of both customer satisfaction and our position on the Ecuadorian market".

- Jorge Schwartz

President of TVCable

 

"Inspection and claim adjustment in the field are operationally critical elements for us, and generate high costs. After thorough changes in claim adjustment processes, it is time to use professional tools that allow optimal planning of inspections and support for adjusters in the field”.

- Rafał Stankiewicz

Vice-President, Warta S.A.

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Contact information: 

Phone: +1-877 573 4353
Web: www.fieldnation.com
Email: salesteam@fieldnation.com

Services Provided by Field Nation:

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All About Field Nation:

Field Nation brings companies and workers together to do great work. By connecting technicians to organizations in one easy-to-use platform and mobile app, Field Nation solves a critical challenge all service leaders worry about: accessing skilled labor. Unlike traditional job boards and labor platforms, Field Nation is built specifically for short-term, on-site service work. Businesses can build their flexible workforce for any skill, scout potential workers in every postal code, and organize go-to service crews fast. Tech professionals can search for work that fits their schedule, build their reputation and get paid within days of project completion. Our mission is to match every contractor with the right job and connect every service team to professionals who care as much about the work as they do.

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Latest Videos from Field Nation:

 

 

 

 

 

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Latest Resources from Field Nation:

Whitepaper - The Future of the Field Service Workforce



As technology transforms how companies interact with customers, field service organizations face particular challenges in adapting their business models to meet rising customer like.expectations. This whitepaper outlines what what the future of the service workforce might look like.

 

 

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Contingent Labor Cost Savings Calculator

This tool allows you to Calculate labor cost of a traditional W2 employee versus contractors and determine if using the contingent workforce can help your field service company. 

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Technician Coverage Map

This map represents the number of providers in each county who have request work in the last year. To use the map:

1. Select an industry
2. Select a state
3. Select a city

Play around and see all the coverage we have to offer.

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Reviews and case studies from Field Nation.

Click here for a list of all our case studies and here for reviews from our customers, like the one below.

"The networking of techs across the United States at the accessibility of our fingertips. I like the reviews and profiles we are given of each technician that allows us to feel like we know the tech on a more personal level. I like that techs can be reviewed, giving us a better idea of who we are hiring on for a job."

 

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Contact information:

Phone:+44 (0)1635 508200
Web: www.CognitoiQ.com
Email: info@CognitoiQ.com

 

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Services Provided by Cognito iQ:

[unordered_list style="bullet"]

• Mobile Workforce ManagementDepot repair
• Operational Performance Management
• Dynamic Scheduling[/unordered_list]

 

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About Cognito iQ:

Cognito iQ Mobile Our industry specific mobile workflow is fully configurable and based on 23 years experience working with service organisations.

It seamlessly guides field workers through their activities creating an electronic timesheet.

Cognito iQ OPM (Operational Performance Management) Real-time data from the field presented in clear, easy to understand dashboards.

Plus, the ability to drill down into granular detail for a thorough understanding of operational performance.

[quote]“With Cognito iQ we have developed a very solid and flexible field mobility platform which is enabling us to stay ahead of our competition - Bruce Ginnever, VP OPERATIONS, STANLEY SECURITY EUROPE 

 

Understand your service organisation at every level:

• Organisational
• Regional
• Team
• Individual
• Task

Cognito iQ features:

• Standard API
• Compatible with 4rd Party software
• Cross-Platform capability

 

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News & Features from Cognito iQ: 

More news & features from Cognito iQ

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Contact information:

Key Contact: John Hunt
Phone:+44 (0) 1628 915 100
Web: www.astea.com
Email: info@astea.com

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Services Provided by Astea:

 

• Customer management
• Depot repair
• Service management
• Asset management
• Scheduling optimisation
• Contract & warranty management
• Forward & reverse logistics management
• Mobile workforce management

 

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About Astea:

Astea International is a global provider of end-to-end service management software solutions that offer all the cornerstones of service lifecycle management, including; customer management, depot repair, service management, asset management, warranty management, forward and reverse logistics management and mobile workforce management and optimisation.

Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy.

Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.

 

Astea has licensed applications to companies, around the world, in a wide range of sectors including Medical Device & Diagnostics; IT/High Tech Equipment; Imaging/Copiers/Office Equipment; Industrial Equipment; Scientific & Technical Instruments; HVAC; Process Controls & Instrumentation; Construction; Point of Sale Equipment; Telecommunications; Food Service Equipment; Fire & Security; Professional/IT Services; Property/Facilities Management Services; and Gaming/Leisure Equipment.

Our market-proven solutions enable companies to:

• Streamline and automate business processes
• Reduce the contract-to-cash cycle
• Identify incremental sales opportunities and improve revenue recovery
• Eliminate non-value added workflows
• Enhance resource utilisation and reduce downtime
• Coordinate efforts of sales, marketing and service organisations
• Improve compliance with Service Level Agreements (SLAs), contracts and warranties
• Synchronize every customer touch point for increased customer satisfactio

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Latest Video from Astea 

Watch the On-Demand Webinar now to learn about:

• The current state of field technician labor force
• Profile of real-life millennial technicians
• How to improve your technician recruiting, hiring, training and development
• Explore contingent and third-party workforces

 

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Resources from Astea

Infographic: 6 Biggest Field Service Trends for 2018

According to TSIA’s State of Field Services, there are 6 major trends you must understand if you want to succeed in 2018 and beyond.

Download the infographic to learn how to embrace all 6 field service trends including:

• How to evolve from response-time contracts to resolution-time service contracts
• What innovative service offering can help your clients get higher ROI on equipment
• How “digital twins” help hardware manufacturers offer ‘Product-as-a-Service’ models
• How to get paid a fair price for the value you create by adding capabilities to meet new customer demands

 

 

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Aberdeen Report: A Maturing Mobile Field Service Landscape

As mobile field service evolves beyond location tracking, here’s what needs to be in your mobile strategy if you don’t want to fall behind.

Download the Aberdeen report to learn:

• The top challenges “Mature” mobile field service organizations are facing
• Best practices for connecting offline systems to always-on environments
• Key considerations for upgrading your mobile infrastructure
• How to improve knowledge management and track service performance in real-time

 

 

 

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Contact information:

Key Contact: Ms. Christine Murphy
Phone: 01494 428991
Email: christine.murphy@ifsworld.com
Web: www.ifsworld.com

Services Provided from IFS:

• Software for Field Service & Asset Management
• Optimised Workforce Scheduling
• Mobile Workforce Management</li>
• Service Contract Management
• Field Service & Asset Management

All about IFS:

IFS Enterprise Service Management –software solutions for service and asset management, real-time scheduling and mobile workforce management.

IFS develops, implements and supports unique workforce and planning software, built to respond immediately in real-time to real-world events, giving the insight you need to drive service delivery improvements.

IFS is a leading global enterprise software vendor to industries where asset management, manufacturing, field service management, supply chain management, or project management are core disciplines.

More than 2,100 companies in over 60 countries rely on IFS Applications™, a component-based suite for product & asset lifecycle management that can be configured for ERP, EAM, project-based ERP, field service management, or a combination of all four. IFS Applications has been evolving to meet changing customer needs since 1983 and is configured for agility, usability and low total cost of ownership in its targeted industries. IFS employs 2,800 worldwide.

Latest video from IFS:

Latest Resources from IFS:

White Paper: The business benefits of enterprise mobile solutions

The most significant moments in business begin with the arrival of an idea. An idea that is so profound and far-reaching that nothing will ever be the same again.The idea in question is mobility. Martin Gunnarsson, Director of research and strategy IFS discusses the benefits of enterprise mobile solutions in detail. Click here for instant access (no registration required) 

 

 

Three strategies for field service resource scheduling software

IFS explore how companies implementing enterprise technology to optimise field service scheduling and management have a wide range of options, with a variety of software available to help manage the route and schedule of field service technicians and others that need to be dispatched to remote sites in order to carry out their work. Click here for instant access (no registration required) 

Contact information:

Phone: US:1800 986 4210 / UK: 0800 520 0458
Email: sales@geopal-solutions.com
Web: www.geopalsolutions.com

 

Products and services from GeoPal:

 

• SaaS / Web Management System
• Mobile App – Android (mobile phones and tablets) and iPhone
• Customisable Mobile Forms / Mobile Data Capture
• Scheduling and Dispatch
• Workforce Optimisation
• GPS Location Tracking
• Route Replay
• Mapping and GIS
• API Integration
• Asset Management
• Lone Worker Protection
• Portals
• Reporting

 

About GeoPal:

GeoPal is a cloud service and mobile app for companies that need to manage a field based workforce.

GeoPal is used across industries including field service, facilities management, home healthcare, engineering & surveying, transport & logistics, and the public sector.

While these industries are diverse, they have a common set of needs:

• See the real-time location of field workers and the jobs they are working on,
• Increase field worker productivity
• Eliminate paperwork and collect information from the field
• Provide proof of delivery for work done or services provided.

 

With better visibility of worker locations, scheduling of jobs is more efficient, and because information captured in the field is sent instantly and securely to the office without the need for data re-entry later, workers can complete more jobs per day.

Businesses no longer suffer from lost or delayed paperwork, and the improved efficiency of data transfer means invoices can be issued faster, increasing cash flow.

GeoPal’s customisable mobile forms can capture customer signatures, photos, barcodes or RFID scans, and a variety of data formats and transmit the information instantly to the office. The office administrator can view worker, asset and customer locations on the map, schedule and dispatch job information to worker’s mobile phones, and configure assets, reports, and lone worker protection settings.

This gives better visibility and control of business operations, improves productivity and accuracy of work completed in the field, and enables increased cash flow by issuing invoices and customer reports faster.

If you have existing internal systems, into which you are re-entering data from spreadsheets or paper forms, GeoPal can be used as a complementary mobility solution. Our powerful and flexible APIs let you connect GeoPal to existing systems (HR, CRM, Finance), ensuring the secure transfer of information between field and office to add mobility and improve reporting for your business.

GeoPal is used by customers in USA, Ireland, UK, Middle East and Africa. Customers on average see a 20% improvement in productivity and up to 50% reduction in administration costs by using GeoPal mobility solutions.

Visit www.geopalsolutions.com for a free trial, to see the difference GeoPal can make to your business.

 

Latest Video from GeoPal: 

GeoPal Solutions for Field Service

 

Geopal company overview:

 

Resources from GeoPal:

Case Study: Telecommunications

GeoPal mobility solution improves visibility and location tracking while reducing costs for businesses providing field services to the Telecommunications Sector. Click here to read more (instant access, no registration required) 

 

 

 

 

 

Contact information: 

Key Contact: Jo Wakeling, EMEA Field Marketing Manager
Phone: +44 (0) 1628 607 000
Web: www.clicksoftware.com
Email: info@clicksoftware.com

 

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Services Provided by ClickSoftware:

• Mobile Workforce Management
• Enterprise Mobility
• Optimised Scheduling
• Shift Planning
• Demand Forecasting
• Capacity Planning
• Enterprise App Store
• Cloud offerings
• SMB packaged solution

 

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About ClickSoftware:

ClickSoftware is defining field service engagement, empowering the world's most customer-centric and demanding organisations to optimise the full potential of every service interaction.

With ClickSoftware, field service becomes the new competitive lever to drive differentiation and business value. The Click Field Service Edge Platform arms field service leaders with the smartest technologies, a limitless technology-forward platform, and the knowledge gained from a global community of best practices.

Exclusively focused on field service since creating the market, ClickSoftware has managed billions of service engagements and is relied upon by nearly a million field service professionals every day.

The company is the recognised market and technology leader by analyst firms including Gartner, IDC and Frost & Sullivan. And, Click is the field service solution of choice for Salesforce, SAP and top systems integrators. More than 350 global enterprises across 20+ industries tap into ClickSoftware for the world's smartest thinking in field service. ClickSoftware. The field service leader.

 

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Latest video from ClickSoftware

 

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Latest News & Features from ClickSoftware:

 

ClickSoftware announce launch of Artificial Intelligence based field service tool

ClickSoftware, a leading provider of field service management solutions for the enterprise, today introduced Click Field Service Edge, a new cloud-based, mobile workforce management platform designed to meet the needs of the largest and most demanding field service providers. Read more here...

 

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Time to start banging the drum

ClickSoftware have for a long time been seen as a key leader amongst field service solution providers. But the sector has gone through rapid evolution within the last few years with technology moving forward whilst the market becomes ever more competitive. Read more here...

 

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Want to know more? Click here for a full list of news and features from ClickSoftware 

 

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