AUTHOR ARCHIVES: Field Service News Directory

FLS Contact information: 

Key Contact: Jeremy Squire, UK Managing Director
Phone: +44 (0)1183 800189
Web: www.fastleansmart.com
Email: jeremy.squire@fastleansmart.com

Services provided by FLS: 

 

• Workforce Management and Optimisation
• Real-Time Scheduling
• Field Service Management
• Dynamic Route Optimisation
• Workflow Processing
• Resource Scheduling
• Mobile Solutions
• Reporting Tools
• Document management
• Car stock management
• Microsoft Dynamics CRM Integration
• SAP Integration
• SaaS-Solution

All about FLS: 

FLS is the recognized technology leader in the development and implementation of real-time scheduling, dynamic route optimisation and mobile solutions.  Industry leaders such as IBM, Jungheinrich and Sky across various industries, from 20 to 4.500 field resources, have deployed FLS VISITOUR and FLS MOBILE to increase the efficiency of their field service by a cost-optimised scheduling.

The key differentiator of our software is the worldwide unique PowerOptalgorithm which powers VISITOUR. PowerOpt features smart customizable target parameters that can easily be aligned with your business strategy for operational excellence and customer intimacy to enable achievement of higher resource utilisation and first time fix rates compared to other technologies.

FLS VISITOUR is provided On-Premise or as a SaaS-model and its lean architecture makes integration to your ERP/CRM system easy. In addition, our fully embedded solution FLS VISITOUR for MS Dynamics CRM or our SAP Integration Suite, offers you a seamless and fast integration and saves you not only valuable time and cost but will also improves the user experience of your employees.

FLS VISITOUR Workflow, our workflow-controlled process optimisation solution based on graphical modeling according BPMN, allows you  proactive task control and automated processes for both back office and field activities. All service processes, from call intake through commercial completion, are controlled and documented efficiently.

FLS MOBILE is our stand-alone mobile solution for your field staff. All relevant information for efficient work performance in the field is provided and in connection with FLS VISITOUR supports dynamic scheduling through the transfer of status messages and data transfer in real-time between the field service and back office. Moreover, FLS MOBILE is a platform-independent hybrid application (BYOD) so you are flexible in hardware investments.

We offer expertise to both small and medium-sized enterprises as well as global corporations, using our experience in the development and implementation of Workforce Management Software for nearly 20 years.  All products are develop in Germany by a continuously growing team of highly qualified mathematicians, information scientists, and economists. Our aim is to ensure that our solutions are undisputedly the fastest, leanest, and smartest solutions on the market.

The FLS headquarters are in Heikendorf near Kiel and further offices in Germany, UK, The Netherlands, Scandinavia and USA.

Latest video from FLS:

Latest resources from FLS:

Contact information for Noventum:

Phone: +44 (0) 203 355 6667, + 31 297 566 241
Email: info@noventum.eu
Web: www.noventum.eu

 

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Services Provided by Noventum:

• Service Innovation Programme
• Consulting
• Service IT Solutions
• People Development[/unordered_list]

All services interlinked with the Service Capability & Performance (SCP) Standards

 

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All About Noventum:

Noventum is a globally operating firm specialising in strategic service solution management and providing management consulting, training and service IT solutions.

Our mission is to use our expertise to unlock the unlimited potential of Service Business in organisations.

We help companies develop strategies for profitable and sustainable service-driven growth. Using these strategies, we then help with their design and implementation through our Service Transformation Programmes, while we share the risk and provide hands-on assistance. With over 200 successful projects and several Fortune 500 clients in our portfolio, Noventum has what it takes to galvanise your Service Business. For more information about Noventum visit our website www.noventum.eu.

To stay up-to-date with our research findings, publications, and events join our Service Innovation Community

 

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Latest video from Noventum: 

 

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Resources from Noventum: 

White Paper: Increase customer loyalty and differentiate from competition - Be your client's Trusted Advisor

This white paper highlights the importance of turning your people into Trusted Advisors and explains what that means for the company, as well as for your people. It also demonstrates some practical examples of how this can be achieved and the benefits it can bring to an organisation.

Click here to access this resource

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Executive Summary: The service revolution of the manufacturing industry

Moving from reactive to proactive service business enabled by IoT. An executive summary of Noventum’s new publication, co-created with the participants of Noventum’s Service Innovation Programme and the Aston Centre for Servitization Research and Practice.

Click here to access this resource

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How Tennant increased and initiated growth through services

How a new Service Director was introduced to the Service Business through Noventum’s Service Executive Leadership Course and then encouraged his team to also attend the course. This way they were all able to align their way of thinking and work together towards achieving a common goal.

Click here to access this resource

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Contact information:

Key Contact: Bill Pollock
Phone: +1 (610) 399-9717
Email: wkp@s4growth.com 
Web: www.PollockOnService.com      www.s4growth.com

Services Provided:

• Custom market research and analysis
• Consulting advisory support
• Customer/market surveys
• Content development (e.g., white papers, case studies, publications, Webcasts, blogs, collateral)
• Services improvement strategies

Company Bio:

Strategies For GrowthSM (SFGSM) is an independent research analyst and consulting firm that supports service organisations with strategic, marketing and services planning; customer, market and supply chain surveys; satisfaction measurement & tracking programs; services marketing & promotional support; research-based Webinars, white papers, publications and case studies; and general services consulting.

Bill Pollock is President & Principal Consulting Analyst at Strategies For GrowthSM (SFGSM), the independent research analyst and consulting firm he founded in 1992. Previously, Bill served as President & Chief Research Officer (CRO) at The Service Council (2011 - 2013); Vice President, Principal Analyst, heading up Aberdeen Group’s Service Management Practice (2008 - 2010); and Managing Analyst, Services Industry at Gartner (1995 - 2001). He has had more than 250 articles published in services trade journals including Field Technologies, Field Service News, Reverse Logistics, TSIA's Inside Technology Services, 24x7, Integrated Solutions, TAWPI's TODAY and AFSMI's Sbusiness, among others.

News & Features:

Resource: Strategies for Growth's Field Service Management benchmarking report 2013

There are very few people in the global field service management industry with the breadth of experience and depth of understanding of Bill Pollock. With a career in the service industries spanning over twenty five years Bill has been commenting, advising and educating the field service industry.  Read about his latest benchmarking report here. 

 

Resources:

Services Organisations Are Investing in Mobile Tools and New Technologies:

This exceptional report is based on the findings of an exhaustive survey, which comprised of over 1,000 respondents and is perhaps the most comprehensive benchmarking exercise available, giving the truest indication of the mood and needs of the industry on a global scale. Click here to download the report now. (no registration required) 

Contact information:

Key Contact: Peter Duffield
Phone: 01295 701810
Email: smart@zafire.com 
Web: www.zafire.com/smart 

 

Services Provided:

• Service Desk Management
• Field Service Mobile Applications
• Customer & Supplier Web Portals
• Contract & Asset Management
• Resource Planning & Optimisation
• Workshop Repair & Warranty Software
• Sales Pipeline & Customer Relationship Management
• Inventory & Stock Management
• Invoicing and Billing Management
• Business Intelligence & Reporting

 

Company Bio:

Smart – Intelligent Service Management Software
The software solution that allows you to get clever running your business
Smarts end to end service capability coupled with its inherent agility and flexibility means you can meet the exact needs of your organisation and adapt quickly to business change - enabling you to maximise customer satisfaction, retention and overall profitability - all without compromising efficiency, quality and productivity.

With its fully web based and comprehensive suite of powerful back office and mobile applications coupled with an unparalleled depth of functionality and extensive customisation opportunities - it really is the only smart solution.

 

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Contact information:

Phone: 0115 9460101
Email: sales@wheatley-associates.co.uk 
Web: www.workplanningsoftware.com

 

Services Provided:

 

• Scheduling Services
• Mobile Workforce Management Solutions
• Hosted Services

 

Company Bio:

Use Assign, from Wheatley Associates to plan the work of your mobile workforce, effortlessly ensuring the right person is sent to the right job at the right time, increasing your customer satisfaction, optimising your resources and reducing your costs.

Booking work

Assign guides you through the process of booking work directly onto the scheduler with an intuitive booking system, or you can use an existing call centre system interfaced with Assign to take bookings on the calendar.

As you select all the work required in a booking, Assign determines how many operative visits are needed to fulfil the complete booking. Customer service advisers can then offer appointment times based on an instant calculation of the availability of appropriately skilled operatives within the customer’s location. A clear warning is displayed if a lack of skills or availability may make it difficult to schedule the work.

An appointment date, a timeband within that date and even a precise appointment time can be chosen, providing maximum flexibility and service to the customer.

Scheduling

As work is booked, it is collated within Assign ready for accurate and efficient scheduling. Assign carries the details of all operatives, including their photograph, their start/end point, current location, skills, personal productivity and effectiveness. Assign uses the work and operative information to automatically calculate the most efficient distribution of work to the operatives, increasing productivity while also meeting appointment requirements, ensuring customer commitments are met fully.

The schedule screen graphically shows the work that has been allocated to each operative, along with their travel time. The status of each appointment is colour-coded and updates in real time, giving the user an at-a-glance view of progress.

Mobile Working

When used with our mobile solution, Assign extends its reach to provide a powerful field force information-capture solution. This combination ensures that customers get the right operative on the right job at the right time. Operatives are able to capture information for each job quickly and accurately, reducing errors and back-office overheads. Compatible with Windows Mobile, iOS, Android and BlackBerry.

 

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Contact information for Trimble Pulse:

Key Contact: Brant Carter
Phone: 01473 696300
Email: fsm_enquiries@trimble.com
Web: www.trimble.com/fsm

Services Provided by Trimble Pulse:

• Scheduling & Workforce Optimisation
• Performance Management Analytics
• Driver Safety
• Audit Trail
• Business Intelligence
• Reporting Tools
• Fleet Management
• Vehicle Diagnostics

All about Trimble Pulse:

Trimble Field Service Management provides visibility into field and fleet operations so businesses can streamline efficiency and increase productivity.

The Field Service Management suite includes work management and scheduling, performance analytics, fleet management and mobility solutions that transform the effectiveness of work, workers and assets in the field. The cloud-based portfolio allows Trimble to offer customers industry-specific, enterprise-level solutions for exceptional performance and ease of use.

Trimble helps companies around the world transform their world of work. Through our intelligent solutions Trimble delivers critical value across multiple business areas, from Operations and Service to Fleet and HR, ultimately enabling the measurement and management needed to drive significant business improvements.

 

Demanding customers, the squeeze on the bottom line and keeping up with the technology curve are all issues in today’s field service organisations and the need to deliver customer service excellence while balancing costs is imperative to any business. Trimble can help you achieve this balance, creating the perfect workday for you and your customers.

Enabling business improvement

Our solutions have helped our customers’ achieve results including: [unordered_list style="bullet"]

• 11% Increase in service revenue
• 9% Improvement in workforce productivity
• 31% Reduction in daily mileage
• 22% Reduction in fuel consumption
• 32% Improvement in fleet utilisation
• 21% Reduction in vehicle and operating costs

Latest video from Trimble Pulse:

Latest News and Features from Trimble Pulse:

Contact information:

Key Contact: Customer Success Team
Phone: +44 (0)114 221 1000
Email: success@solarvista.com
Web: www.solarvista.com

Services Provided:

 

• Cloud based
• Software-as-a-Service (SaaS)
• Scheduling & Planning
• Mobile Apps
• Asset Management
• CRM
• Parts/Inventory
• Contracts & Agreement
• Sales Quotations

All about Solarvista:

Solarvista is a leading provider of cloud-based field service software & mobile apps, incorporating ERP, CRM, mobile, scheduling, system integration & web applications. They work on every device type, and are accessible anywhere, anytime. Available in five editions to suit all business sizes, your existing systems can be integrated using our innovative system integration products. Established for over 20 years, our products are used by companies of various sizes, in various industry sectors, and in many countries, including The AA, Greene King, Whitbread, Costa Coffee, Co-op and Arqiva.

Solarvista LIVE/X9 is an end-to-end suite of software that helps people who run field service oriented businesses.  It enables our customers to deliver exceptional service levels whilst increasing efficiency and driving revenue growth. It is the only complete solution that manages customer assets, service levels, contracts/agreements, job scheduling, job task control, parts, billing, and quotations. Solarvista LIVE/X9 is cloud-based so no hardware is required. It's accessible via every device type, is available in five editions to suit any business size and via simple all-inclusive per user pricing.

Solarvista LIVE Mobile is a configurable mobile app and communications system that is designed to be used with any system, not just Solarvista’s products. The mobiles apps enable customised workflow and activity tracking to be designed using web based tools. The apps then dynamically change yet still work offline. It’s cross platform, supporting iOS, Android and Windows Phones/Tablets/Laptops.

TRY IT TODAY WITH A FREE TRIAL!

You can find our mobile apps in all the app stores and can be downloaded for free. Tap “Demo Mode” upon start to see a simulation of how they look. Go to www.solarvista.com to sign up for a free trial of Solarvista LIVE/X9 if you prefer to trial a full solution.

Latest video from Solarvista:

 

Contact information:

Key Contact: Mr. Derek Smallwood
Phone: +44 (0) 7730-897235
Email: enquiries@mobilefieldservicemanagement.com
Web: www.mobilefieldservicemanagement.com

 

Services Provided by Mobile Field Service Management:

• mobile strategy and roadmap definition
• requirements gathering and business case development
• supplier selection management
• design and delivery of improvement programmes
• project/ programme triage and recovery

 

About Mobile Field Service Management:

Mobile field service management is an independent consultancy offering impartial advice, expertise and programme delivery capability for organisations seeking to transform or enhance the field service aspects of their business. Mobile Field Service Management can help develop mobile strategies and roadmaps, articulate requirements, build realistic and achievable business cases, and deliver the subsequent service improvement programmes.

We can provide the ‘glue’ to new or faltering improvement and transformation programmes in the mobile service arena.

 

 

 

Contact information:

Key Contact: Ms. Christine Murphy
Phone: 01494 428991
Email: christine.murphy@ifsworld.com
Web: www.ifsworld.com

Services Provided from IFS:

• Software for Field Service & Asset Management
• Optimised Workforce Scheduling
• Mobile Workforce Management</li>
• Service Contract Management
• Field Service & Asset Management

All about IFS:

IFS Enterprise Service Management –software solutions for service and asset management, real-time scheduling and mobile workforce management.

IFS develops, implements and supports unique workforce and planning software, built to respond immediately in real-time to real-world events, giving the insight you need to drive service delivery improvements.

IFS is a leading global enterprise software vendor to industries where asset management, manufacturing, field service management, supply chain management, or project management are core disciplines.

More than 2,100 companies in over 60 countries rely on IFS Applications™, a component-based suite for product & asset lifecycle management that can be configured for ERP, EAM, project-based ERP, field service management, or a combination of all four. IFS Applications has been evolving to meet changing customer needs since 1983 and is configured for agility, usability and low total cost of ownership in its targeted industries. IFS employs 2,800 worldwide.

Latest video from IFS:

Latest Resources from IFS:

White Paper: The business benefits of enterprise mobile solutions

The most significant moments in business begin with the arrival of an idea. An idea that is so profound and far-reaching that nothing will ever be the same again.The idea in question is mobility. Martin Gunnarsson, Director of research and strategy IFS discusses the benefits of enterprise mobile solutions in detail. Click here for instant access (no registration required) 

 

 

Three strategies for field service resource scheduling software

IFS explore how companies implementing enterprise technology to optimise field service scheduling and management have a wide range of options, with a variety of software available to help manage the route and schedule of field service technicians and others that need to be dispatched to remote sites in order to carry out their work. Click here for instant access (no registration required)