AUTHOR ARCHIVES: Field Service News Directory

Contact information: 

To schedule a free consultation or discover more about simPRO, visit:

 www.simprogroup.com

Services Provided by simPRO:

• Field service management
• Job management
• Project management
• Asset maintenance
• Business reporting
• Enterprise solutions

All About simPRO:

simPRO is a leading field service management solution for service, maintenance and project contractors. Connect the office to the field, deliver exceptional customer service and gain invaluable insights with automated processes, streamlined workflows and in-depth business reporting.simPRO is a global company with offices in Australia, New Zealand, the United Kingdom and the United States.

Latest Video from simPRO: 

Download: https://vimeo.com/simprosoftware/download/415392012/9d0fc9a1da

Latest Resources from simPRO:

Ultimate Guide to Field Service Management Best Practices:

Your field service business has lots of moving parts. From managing assets to scheduling and dispatching field staff, managing your workflows efficiently is the key to keeping customers happy and growing your business. So how do you keep track of it all?

Manual data entry and using spreadsheets wastes valuable time better spent completing jobs (and getting paid faster)!

Relying on tedious phone calls between field and office staff for schedule changes and job updates can cost you money and create miscommunication resulting in frustrated customers.

Read more... 

simPRO ranks in Capterra’s Top 20 Work Order Software list:

We are excited to announce that simPRO has been named in the Top 20 Best Work Order Software list by Capterra. The Top 20 Best Work Order Software list is a user-generated list based on verified ratings from Capterra users.

To be featured on the list, software must offer core work order functionality and have at least 20 unique user reviews between September 2018 and September 2020.

Read more...

The number of active fleet management systems deployed in commercial vehicle fleets in Australia and New Zealand was almost 0.8 million in Q4-2017 according to a new research report from the leading IoT analyst firm Berg Insight.

Growing at a compound annual growth rate (CAGR) of 16.4 percent, this number is expected to reach nearly 1.7 million by 2022. A wide variety of players serve the fleet telematics market in Australia and New Zealand, ranging from small local vendors to leading international solution providers. Though there is a myriad of very small players, the number of providers with large installed bases in the region is however relatively limited and the market is comparably consolidated in terms of market share.

The top-10 players in Australia and New Zealand account for almost 60 percent of the active units on the market, and more than 40 percent is even represented by the top-5.

Berg Insight ranks Teletrac Navman as the largest solution vendor in Australia and New Zealand, being the only player which has surpassed the milestone of 100,000 active units in the region.

“The runners-up are Verizon Connect, EROAD, MTData and Netstar based in the US, New Zealand, Australia and South Africa respectively”, said Rickard Andersson, Principal Analyst, Berg Insight. He adds that MTData is now owned by the Australian operator Telstra since 2017.

Other vendors with comparably sizeable subscriber bases in Australia and New Zealand include the local suppliers IntelliTrac, Smartrak, Coretex and Digital Matter, as well as international players including MiX Telematics and Fleet Complete. “Also a notable number of commercial vehicle OEMs have introduced fleet telematics solutions in the region, either independently or through partnerships with established telematics providers”, continued Mr. Andersson. Examples include Isuzu, Volvo Trucks, UD Trucks, Scania, PACCAR, Toyota, Hino, Mercedes-Benz and Mitsubishi.

Additional players including international aftermarket telematics providers and vehicle manufacturers as well as local actors are expected to expand in the market in the coming years. “The fleet management market in Australia and New Zealand is currently influenced positively by a number of different drivers including regulatory developments related to health and safety regulations, chain of responsibility legislation and road user charges”, concluded Mr. Andersson.

Download report brochure: Fleet Management in Australia and New Zealand

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Mize Contact information: 

Key Contact: Gary Napotnik, CMO

Phone: +1 813-971-2666

Web: www.m-ize.com

Email:  info@m-ize.com

Solutions provided by Mize: 

• Field Service Management
• Warranty Management
• Service Parts Management
• Service Contract Management
• Service Knowledge Management
  
• Support Management
• Supplier Warranty Management
• Depot Repair Management
• Remanufacturing Management

All about Mize: 

Our Mission:

Mize enables durable goods manufacturers to Optimize Service Experience and Maximize Customer Lifetime Value.

Our Focus:

We optimize all post-sale service interactions from product registration to trade-in to deliver a seamless experience during the entire customer lifecycle. You can replace disparate applications and data silos with a unified platform for managing your Install Base, Warranty, Service Contracts, Product Support, Field Service, and Service Parts.  Mize focuses on delivering best-in-class solutions exclusively for Discrete Manufacturers and their service value chain partners.

Our ROI and Value:

Mize customers realize tangible and immediate ROI by unlocking value from the existing customer and product install base:

• 67% increase in aftermarket lifetime value from the customers
• 30% plus profit margin with revenues from Service Contracts, Service Parts, and aftermarket services and products
• 15% lower costs by optimizing service delivery
• 5 X Profit margins by increasing customer retention and repeat sales

Our Solution:

Mize Connected Customer Experience Platform connects Customers, Channel Partners, Manufacturers, and Suppliers.

Mize Smart Blox are modular and cost-effective building blocks to simplify and enhance all your service interactions.

Mize Solutions interconnect service interactions into customer journeys making it easier for your customers to do business with you.

Our Customers

Mize enables High Value Durable goods value chain (Manufacturers, Distributors, Dealers, and Service Centers) to deliver superior customer service and support.

Mize solutions address the unique challenges and opportunities of the companies with:

• Products that last three or more years
• Own cycle much longer than Buy cycle
• Products that are complex to need service and support
• Dealer or service networks to provide local or field support

Mize helps durable goods manufacturers deliver a competitively differentiated service experience and generate higher-margin revenue from their customer base. Industries served include: Heavy Equipment, Industrial Equipment, Medical Equipment, Transportation, Automotive, Consumer Durables, Building Materials, and Home Warranty.

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Latest Resources from Mize:

 

Mize Field Service Management (FSM) solution, powered by the Connected Customer Experience and Smart Blox, enables field service organizations and their service network partners to enhance the Customer Experience, improve Technician Utilization, and grow Service Revenues.

 

 

 

 

 

Mize and Syncron Join Forces to Deliver the Industry’s First Connected Service Experience

Syncron and Mize, Inc. announced that Mize, Inc., a leader and innovator of Field Service Management (FSM) and Warranty Management (WCM) solutions, has merged with Syncron, a leader in Service Parts and Contracts Management including Inventory, Pricing, and IoT-based preventive repair monitoring solutions. Both Syncron and Mize are well-recognized leaders within their respective cloud solution markets. The combined company will use the Syncron brand and establish a fast-growing innovator with a customer base of more than 200 of the most known and respected brands in the automotive, construction & agriculture equipment, industrial engineering, high-tech, med-tech, and consumer durables industries. With more than 700 employees by the end of 2021, based in 12 office locations in eight countries worldwide, the company will continue to invest significantly in innovation and expansion of its global coverage.

Read the full press release here.

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Latest Video from Mize: 

Technician Enablement: Is your field service team ready?

 

FLS Contact information: 

Services provided by FLS: 

The potential utilisation of Autonomous Vehicles within the field service has been discussed for some time so forward-looking field service organisations may be keen to see the latest developments in this emerging technology have made public use of driverless cars a reality...

Earlier this month, Aptiv PLC, a global technology leader in mobility, announced the launch of a fleet of 30 autonomous vehicles in Las Vegas on the Lyft network.

A product of Aptiv’s Mobility and Services group, these vehicles will operate on Aptiv’s fully-integrated autonomous driving platform and be made available to the public in partnership with Lyft. On an opt-in basis, passengers will have the ability to hail a self-driving vehicle equipped with Aptiv technology to and from high-demand locations.

This partnership is a multiyear agreement between the two companies and a clear step toward generating revenue for Aptiv’s autonomous driving business. Both companies will leverage Aptiv’s connected services capabilities and Lyft’s ride-hailing experience to provide valuable insights on self-driving fleet operations and management.

“With Aptiv’s autonomous driving technology deployed throughout Las Vegas and broadly accessible through the Lyft app, a wide range of consumers will be able to share the experience of autonomous vehicles in a complex urban environment,” said Kevin Clark, Aptiv president and chief executive officer. “More importantly, the resulting knowledge and data will allow us to further refine our autonomous driving capabilities and strengthen our portfolio of industry-leading active safety solutions.”

The combination of Aptiv’s autonomous driving technology and Lyft’s ride-hailing app is the expansion of a successful partnership that launched in Las Vegas during CES 2018. That initial pilot provided more than 400 self-driving rides to the public and earned an average customer rating of 4.99 out of five stars. Like the CES program, vehicles will be operated by highly-trained safety drivers.

Aptiv, built on decades of experience in automotive performance, has a strong foundation in delivering safe technologies. The company prioritizes and meets high-level functional safety requirements in both its software and hardware validation.

Aptiv autonomous vehicles on the Lyft network have been available to the general public in Las Vegas starting May 3.

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Contact information: 

To learn more about HSO solutions or to schedule a demo:

Key Contact: Debbie Perry,

Address: HSO UK, Enterprise Point, Sharston, Manchester, M22 9AF  

Tel:  0161 300 6060   

Email  info-uk@hso.com

Web: www.hso.com/

Services Provided by HSO:

Microsoft Dynamics 365 for Field Service & Dynamics Advanced Field Service from HSO – powerful end-to-end field service management software with integrated CRM functionality that makes it easy to stay on top of all aspects of the field service process, benefiting planners, technicians, and service managers alike.

All About HSO:

Intelligent, world-class Field Service with end to end management from HSO

HSO specialises in implementing, integrating, optimising and maintaining Field Service Management solutions based on Microsoft Dynamics 365, AX, CRM, SharePoint, Azure, Power BI and Office365.  

We ensure that you have an intelligent, world-class, field service management solution to manage all aspects of the end-to-end field service management cycle. We deliver positive and connected on-site customer experiences, increasing first-time fix rates and revenue for your business. HSO, as a Microsoft Dynamics 365 for Field Service partner, helps companies build long-term customer relationships that are personalised, proactive and predictive across all of their business functions – enabling the transition from a cost centre to a profit centre and ensuring high levels of customer satisfaction. Our close relationship with Microsoft allows us to keep you up-to-date with new developments for the whole Microsoft stack of solutions. 

A positive customer experience is an increasingly important ingredient for field service companies to win and retain their customers. Our close understanding of the Field Service industry enables us to configure Microsoft Dynamics 365 for Field Service precisely, ensuring that we achieve the very best implementation for any shape or size of field service company. 

Dynamics Advanced Field Service from HSO, on top of Microsoft Dynamics 365 for Field Service, provides all the tools a company needs to satisfy the most complex of Field Service requirements. Dynamics Advanced Field Service from HSO offers significantly enhanced functionality with extended case management integration and capabilities within Customer Assets, Warranty Control, Extended Case Management, Agreement Coverage for Charging, and Improved Work Order Actuals Registration.  

HSO employs 700+ professionals and maintains a worldwide presence with locations in Europe, North America and Asia. Our project delivery capabilities rely on more than 30 years’ of practical experience, having delivered 1500+ successful implementations in countries all over the world. HSO is a member of the Microsoft Inner Circle and proud to be honoured as the ‘most customer-focused’ Microsoft Partner.

Resources from HSO: 

TRENDBOOK: The lights are on green for Augmented Reality in field service

It is not a question of whether field service organisations will use Augmented and Virtual Reality tools (AR/VR) on a large scale, but when.

This detailed 16 page trend book outlines the key information field service organisations need to digest to prepare themselves for harnessing the power of this important new technology, 

Infographic: A day in the life of a Field Service Engineer, with HSO Advanced Field Service

Today’s service organisations are faced with increased competition, advancing technology, and an ever-evolving workforce. In order to maintain competitive advantage, streamlining operations is key. HSO Advanced Field Service can help achieve these objectives, no matter what your industry or what you’re servicing. Let’s take a look at a day in the life of a Field Service engineer to see how.

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REPORT: The Total Economic Impact™ Of Microsoft Dynamics 365 For Field Service

Microsoft’s Dynamics 365 product line provides small businesses and enterprises with a blend of enterprise resource planning (ERP) and customer relationship management (CRM) solutions for a multitude of use cases across the organization, both internal and customer-facing

The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Dynamics 365 for Field Service on their organizations.

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Dynamics Advanced Field Service for Microsoft Dynamics 365 for Field Service

 

For professional service organizations, managing every aspect of the end-to-end cycle of field
service management is critical. In an ever-changing world with a growing focus on servitization
field service organizations must adapt.

ServicePower Contact information:

Email: hello@servicepower.com
Web: www.servicepower.com/
Phone: 
[unordered_list style="bullet"]

• EMEA HQ: + 44 (0)161 476 2277
• US HQ: +1(703) 287 8900

Social: 

• Facebook
• Twitter
• LinkedIn
• Instagram 

Services Provided by ServicePower:

ServicePower, recognised by Gartner as a visionary in the 2014 Magic Quadrant for Field Service Management, provides a global, connected, end-to-end field service management platform, which includes[unordered_list style="bullet"]

• ServiceScheduling- industry leading optimised scheduling and routing software which provides true intra-day optimisation of field based resources
• ServiceMobility-cutting edge, device and OS agnostic mobile dispatching software
• Nexus FS-business management
• ServiceGPS-asset tracking software, integrated to both ServiceScheduling and ServiceMobility
• ServiceOperations-true multitenant SaaS 3^rd party contractor dispatching and warranty claims payment software
• ServiceMarket-job dispatching software which also provides an on demand marketplace of vetted, credentialed technicians
• ServiceStats- in memory business intelligence for our entire platform
• M2M Connected Services-utilizes connected machine data to intelligently and automatically dispatch technicians for forecasted field based maintenance and real time repairs
• Smart Scheduling Broker-enables clients to intelligently mix multiple labor forces, including employed and 3^rd party to achieve desired business goals
• ServiceOutsourcing-outsourced service management provided by the ServicePower team of field service leaders, using our software platform

All about ServicePower:

ServicePower provides connected field services solutions that bring together the customer and the dispatch centre, technician, claims and warranty processes, parts, the contracted workforce, assets, mobility, business intelligence, and social collaboration.

ServicePower connects all aspects of the field service value chain through the use of innovative technology that accelerates business efficiency gains and customer satisfaction while reducing costs. ServicePower is uniquely positioned to offer connected field services solutions on one underlying and consistent platform.

This is the ServicePower difference.

Latest videos from ServicePower:

ServicePower Overview:

Connected Field Service Solutions:

Latest resources from ServicePower:

Field Service Management - the changing technology landscape

A detailed exploration of the trends, technologies and emerging business models appearing in field service including a look at the key field service trends, the confusing field service management landscape, flexible field service management software and a look at the Gartner Magic Quadrant for field service management...

Click here to read more... 

Schedule Optimisation: Things aren't equal

The world of schedule and route optimisation has been with us for many years. ServicePower is one of the longest-standing vendors who helped innovate and develop the market and its identity. The Mobile Workforce Management market maybe isn’t as established yet as the more traditional Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) counterparts but it is fast-growing in terms of maturity, acceptance, and demand.

Click here to read more...

Latest news and feature from ServicePower:

Click here to access the latest news and features from Service Power

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Kirona Contact information:

Key Contact: Laraine Geddes
Phone: +44 (0)1625 585511
Email: Laraine.geddes@kirona.com
Web: www.kirona.com

Services Provided by Kirona:

• Dynamic Resource Scheduling
• Scheduling and Planning Optimisation
• Workforce Management and Optimisation
• Field Service Management
• Mobile Workforce Management
• U.K based support[/unordered_list]

All about Kirona:

Kirona’s innovative field service technology enables organisations with a mobile workforce to improve productivity, customer service, field based worker visibility and reporting, whilst reducing costs.

Kirona’s suite of solutions includes Xmbrace DRS.

This leading dynamic resource scheduling tool is currently used by over 350 organisations to efficiently plan and dynamically schedule their field based work force.

Kirona’s Job Manager mobile application connects centralised teams with their field-based workforce in real time and is currently trusted by over 350,000 field based workers.

Kirona’s InfoSuite software enables smarter decisions with real-time actionable insight.

It provides a holistic view of operations, visibility of key performance indicators and the ability to quickly drill down on the underlying detail.

Kirona’s leading edge, innovative technology individually delivers significant value to field service organisations and when combined, they deliver a unique advantage.

Videos from Kirona...

Kirona Overiew

Resources from Kirona...

Case Study: Clearwater implements Kirona's Job Manager

Clearwater’s continued success meant that it soon began to outgrow its existing working processes and needed to adopt a strategy for managing its workload more efficiently.

In an average month Clearwater was carrying out around 11,000 jobs, leading to 30,000 written reports created in the field, using around 50,000 pieces of paper.

Click the link above to find out how they improved their service delivery with Kirona'...

Case Study: Carpetright introduce field management software

In recent years the company has faced the challenge of simplifying the Carpetright sales journey for both customers and staff. For 25 years, Carpetright’s home consultants used a paper-based diary system to schedule home visits.

Customers often needed to wait days for a home consultant to manage an increasingly demanding workload through outdated management systems.

Click the link above to find out how they improved their service delivery through implementation of Kirona's solution...

Intelligent Field Service: The complete solution for field-based organisations

Kirona helps organisations to deliver exceptional field-based services in the most cost-effective way possible. We do this by providing our clients with a suite of applications that enables them to manage their end-to-end service processes and to seamlessly link field-based workers with central functions.

Click the link above to find out more....

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Oneserve Contact information:

Key Contact:  Andrew Ford
Phone: +44 (0) 1392 354 335
Email: Andrew.ford@oneserve.co.uk
Web: www.oneserve.co.uk

Services Provided by Oneserve:

• Call Centre management software
• Workflow management software
• Workforce scheduling software
• Mobile workforce management software
• Supply chain management software
• Asset management software
• Analytics and finance software
• Parts and stock control software
• Void management software[/unordered_list]

All about Oneserve:

Oneserve is an award winning Field Service Management Software Solution; supporting a wide range of industries in getting the most out of their field based teams.

Not only is our powerful system clear, robust and flexible, our software is easy to implement, provides you with valuable knowledge about your business and personnel, generates significant efficiencies within your team, improves productivity of your workforce and delivers exceptional customer experience.

Unlike other providers, the key difference we provide is you - the ability to configure and implement the software yourself, giving you more control whilst saving on cost.

Our Cloud-based system will allow you to:

• Better manage resources, abilities and improve response times
• Streamline and automate your processes to improve the efficiency of your business
• Get jobs done more quickly and effectively
• Improve productivity through better allocation of resources
• Make smarter and better decisions
• Deliver time and cost efficiencies to your organisation

“In the last six months we’ve increased productivity by a further 25% by working closely with the Oneserve team” Phil Pemberton, SOVINI

Latest Case Studies from Oneserve:

Facilities Management - Vivark

Merseyside-based Vivark is a social enterprise providing
facilities management and building maintenance services
to over 14,000 properties in Knowsley. Click here to read more 

Property Services - Sovini

Sovini Property Services provides day-to-day building
repairs and investment works to over 16,000 homes in
the North West. Click here to read more

Resources from Oneserve:

White Paper: Avoiding the common workflow pitfalls in field service

 It is very easy to say that field service operations should run more smoothly, it’s far harder to say how - and even harder to make it happen. This whitepaper identifies the most common pitfalls and highlights strategies to both identify weaknesses and make improvements.

White Paper: The Oneserve guide to efficiency in field service management

Highly efficient field operations are the bedrock of competitive advantage and revenue growth. Any gap in efficiencies will hamper service delivery and damage the customer experience, often leading to detrimental financial and reputational costs. Find out how to capture efficiency here...

White Paper: The metrics that matter

The top strategic action for two-thirds of service organisations is to develop or improve the metrics or KPIs used to measure field service performance1 . And yet only 18 percent of companies believe they have the skills necessary to gather and use insights effectively.

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