Services provided by Cognito iQ: 

Our services are available across the following sectors:

• Field service
• Facilities management
• Last Mile Delivery

Specifically, we offer:

• Device agnostic – BYOD
• Electronic timesheets
• Vehicle checks and risk assessments
• Manage stock and parts
• Create smart forms
• Signature and photo capture
• Customer survey tools NPS/SIM Scores
• Integrated satellite navigation
• Instruction manuals and asset diagrams
• Integration to 3^rd party applications

Mobile workforce management systems 

• Customer and last mile notifications 
• Employee Performance Management with unique worker scorecard features
• Short interval control and real-time data visualisation systems 
• Automated data analytics on value with improvement recommendations 
• Operational improvement tracking systems 

Other services we offer include: 

• Consultancy
• Service and Support
• Customer Success Team
• Training

Cognito iQ Overview

Our software enables organisations with field-based technicians to break down the barriers between technologies and work smarter. By simplifying the way operational strategies are created and executed, we empower teams to collaborate more effectively, operate more efficiently and deliver better service. 

Cognito iQ Analytics leverages the value in vast amounts of field service data, analysing and evaluating information from multiple data sources to uncover patterns and trends, providing invaluable insights into operation-wide performance.

Cognito iQ Mobile is a secure, resilient, cross-platform environment designed to support the functions carried out by field-based technicians. Business critical workflows empower them to access their jobs, guide them through their tasks and document their progress, in real time. 

We inspire continuous improvement, ensuring our customers wow their customers. Together, we'll transform service, when and where it matters most.

Customer Testimonials:

 

“Mission control and insight hub give clear real time visibility of service operations in easy to understand dashboards.

Utilising this tool can allow service organisations to maximise service managers decision making skills that would normally take between 10 and 20 years to develop.”

Ged Cranny, Konica Minolta EU

Customer Success Stories

From Excellent to Exceptional: How Baxi Used Data and Analytics to Make Great Customer Service Even Better

UK boiler manufacturer Baxi Heating has 240 fieldbased engineers, who service and repair domestic boilers and heating systems. Baxi’s primary focus is on customer experience, as consumers today have high expectations; they want to know exactly when the engineer will arrive, to get a fast, first-time fix, and to be kept informed at every step of the way. The customer service and support operation is based at Baxi’s headquarters in Warwick, with customer service operatives working in the Warwick call centre and a nationwide network of field-based service engineers, each completing around six or seven visits per day. Over the course of a year, Baxi will repair or service approximately 270,000 boilers, keeping the heating on and the water hot in homes all over the UK

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Konica Minolta: A Pioneer in Technology and Customer Experience

Konica Minolta UK produces business and industrial imaging products, such as MFPs (multi-functional peripherals), copiers, laser printers, and digital production print systems, as well as optical devices for various other markets, such as healthcare.

The company’s service organisation has over 275 field-based engineers providing planned and reactive maintenance and support to businesses throughout the United Kingdom.

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Avery Weigh-Tronix: £2M Savings in Operating Costs Per Year

Avery Weigh-Tronix have been a customer of Cognito iQ since 1993 and have maintained a mutually beneficial partnership for years. To serve its customers and their equipment, Avery Weigh-Tronix has one of the largest service teams in the market, offering immediate on-site support.

The aim is rapid response and getting the right engineer and parts to the right place inside an SLA. This capability requires flexibility from engineers, who may be asked by customers to service other weighing equipment whilst onsite.

An example would be a visit to a supermarket, where scales detailed for service are in use, but scales needing a service are available.

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Stanley Security: 100% Partnership

An increasing part of STANLEY’s business involves integrated security solutions for multinational and global organisations. These customers expect consistent service offerings across multiple geographies, and a single point of contact from the vendor.

To ensure STANLEY Security’s customers get the best possible service, their objective, following the takeover of Niscayah in 2011, was to review and streamline processes between technicians and back office and to standardize on Mobile Workforce Management solution across Europe. After an extensive evaluation process, Cognito iQ’s Fieldforce iQ was selected as the Europewide Mobile Workforce Management solution standard.

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Tunstall: Improved Productivity and Efficiency and Forging Fantastic Customer Relationships

Tunstall offers a range of Connected Care and Health solutions, such as integrated communications, alarm and monitoring systems for home, assisted living and specialist care environments. These solutions are designed to help older people and those with longterm needs to live more independently, and with an improved quality of life. Tunstall has been developing pioneering telehealthcare products for over sixty years. These are backed by advice, support and after sales services and a Customer Satisfaction Centre that is available 24 hours a day, 365 days a year. In the UK, Tunstall employs more than 100 field-based engineers who provide a nationwide service to around 2,000 customers in the public, private and third sectors, each making around five or six site visits per day. 

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