ARCHIVE FOR THE ‘the-field-service-podcast’ CATEGORY

Regular Field Service News contributor Michael Blumberg makes his debut on the Field Service Podcast and explains why firms should be embarking on a digital transformation journey.

As a regular supplier of insight to the pages of Field Service News for many years now, the FSN editorial team though it wise to get Mize's Michael Blumberg on the podcast. Deputy Editor and host Mark Glover batted topic suggestions with Michael over email and the pair eventually decided on Digital Transformation, a journey that all service professionals should be contemplating if they haven't already.

Covering the challenges and advantages of DX, including tangible case studies of successful integration, Michael explains with clarity how you can begin your own transformation, one that can only be beneficial to your business.

It's essential listening for any service professional. Download it now!

You can connect with Michael on LinkedIn here or reach out to him on email. You can also read his most recent article on how to optimise your engineers here.

Steve Zannos, Director, Customer Care, Elextrolux and FSN20 alumni shares his thoughts on service in the latest Field Service Podcast.

Steve Zannos is a worthy addition to 2019's most influential in service list, the FSN20, our annual run-down of those making a significant impact on the sector. As Senior Director of Service at Electrolux, Steve oversees a vast pool of engineers as well as external contractors and has shifted the firm's service strategy to a modern outlook with tangible outcomes.

Steve wrote a fascinating piece on management and engineer engagement so we got him onto the podcast to discuss the article; challenges that arise when introducing new technologies; and how the the profession can encourage more young people into the sector. It's essential listening for any service professional.
You can connect with Steve on LinkedIn here and join the Customer Services Management Professionals LinkedIn group here.

Paul Joesbury, Commercial Operations Director at Homeserve discusses the pitfalls and victories 'Uberizing' can bring to your firm.

Paul Joesbury joins the pod again this time discussing the Uberization of service and how him and his team at Homeserve are implementing it into the service offering.

Listen here to Paul's last visit to the podcast when he suggested tech will eventually supersede the human in service and to take this up with him or to discuss any of the points he raised you can connect with him on LinkedIn here.

Analyst Bill Pollock says 2020 could be a big one for the service sector. 

We're kicking off this new decade with regular Field Service News contributor and industry expert Bill Pollock, who outlines some of the trends that service professionals can expect in 2020, including servitization, predictive maintenance and automation.

You can also contact Bill about any of the content raised in this podcast via email at wkp@ s4growth.com or find more insight at his blog here.

In the latest Field Service Podcast, Hilbrand Rustema from Noventum discusses the potential of Service Value Chain Optimisation, an idea he recently explored in an article for Field Service News.

In this special episode of the Field Service Podcast, Mark Glover speaks to Noventum's Hilbrand Rustema about a theory that could potentially change the service model: Service Value Chain Optimisation.
Hilbrand introduced the subject in a recent article for Field Service News, an idea so interesting we decided to explore it further in this podcast.

It is recommended you refer back to Hilbrand's feature while listening as it includes diagrams relevant to the podcast.

You can also contact Hilbrand about any of the content raised in this podcast via email at hilbrand.rustema@noventum.eu or connect with him on LinkedIn.

In the latest episode of the Field Service Podcast Kris Oldland speaks to Jonathan Ralph about knowledge management.

Kris Oldland, Editor-in-Chief, Field Service News hosts with Gopinathan Krishnaswami, Senior General Manager, Global Head, Infrastructure Alliances at Tata Consultancy Services as his guest as the two dive into the importance of data in field service including how much data is too much data and the importance of Machine Learning in getting actual insight out of the deluge of data you may be drowning in. 

In the latest Field Service Podcast, Martin Summerhayes ponders service's evolution and plots where we are now and where we are headed.

In this podcast, industry expert and long-term Field Service News collaborator Martin Summerhayes chats to Kris Oldland about the industry as it is today and predicts where it might be going.

In the latest Field Service Podcast, Chris Raddats, Senior Lecturer in Marketing and Operations at the University of Liverpool discusses the managerial implications of Customer Experience Management in a B2B environment.

In this podcast, Chris also refers to another project he and a colleague currently are working on around branding in a B2B context. He is keen to speak to product and manufacturing companies who are servitizing to contribute to the study. If you are interested in getting involved then drop Chris an email at C.Raddats@liverpool.ac.uk or connect with him at LinkedIn here.