Analyst Bill Pollock says 2020 could be a big one for the service sector. 

We're kicking off this new decade with regular Field Service News contributor and industry expert Bill Pollock, who outlines some of the trends that service professionals can expect in 2020, including servitization, predictive maintenance and automation.

You can also contact Bill about any of the content raised in this podcast via email at wkp@ s4growth.com or find more insight at his blog here.