PODCAST: Service - A Retrospective
Sep 13, 2019 • Features • future of field service • Martin Summerhayes • The Field Service Podcast • Customer Satisfaction and Expectations
In the latest Field Service Podcast, Martin Summerhayes ponders service's evolution and plots where we are now and where we are headed.
Every aspect of service is going through change: from hardware and software; the way end-users consume services and the workforce, hindered by an ageing workforce, are all areas having an impact on the sector.
In this podcast, industry expert and long-term Field Service News collaborator Martin Summerhayes chats to Kris Oldland about the industry as it is today and predicts where it might be going.
Field Service News is published by 1927 Media Ltd, an independent publisher whose sole focus is on the field service sector. As such our entire resources are focused on helping drive the field service sector forwards and aiming to best serve our industry through honest, incisive and innovative media coverage of the global field service sector.
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